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2010 Digital Year in Review: Latin America




Francisco Riedel
Global Coverage, Local Presence

comScore Locations




                     © comScore, Inc. Proprietary and Confidential.   2   V0910
comScore Leverages Rich Panel Data to Deliver Unique and Broad
Digital Business Analytics

      2 Million Person Panel                                            The Only Global Measurement
   360°
      View of Person Behavior                                           of Audience and E-commerce




                                                                        170+ Countries Under Measurement
                                                                        43 Markets Reported



                   © comScore, Inc. Proprietary and Confidential.   3                                  V0910
Some of Our Largest Clients in Latin America Include…




                  © comScore, Inc. Proprietary and Confidential.   4   V0910
The Internet Audience Worldwide




            © comScore, Inc. Proprietary and Confidential.   5
Latin America Continues Audience Growth

                                                                                               Worldwide Online Population
                                                                                                       (Millions)
 Growth is flat in North America, European
 growth mostly driven by Russia                                                                                   +8%
                                                                                                                           1,324
 Growth in Latin America expected to continue                                                           1,222
 on the back of increased residential
 broadband penetration region-wide

                                                                                                  December 2009 December 2010



            +6%                                                                                                                     Dec 2009
               534.0                                                                                                                Dec 2010
       505.7
                               +8%
                        336.4          361.7                              +3%
                                                                                                   +32%                       +15%
                                                               198.4           204.0
                                                                                              85.2      112.5            96.6       111.4


         Asia Pacific          Europe                            North America                 Middle East -              Latin America
                                                                                                 Africa


                         © comScore, Inc. Proprietary and Confidential.    6      Internet Audience 15+ accessing Internet from Home or Work
                                                                                  Source: comScore Media Metrix, December 2009 and December 2010
Photos, Downloads, Multimedia Biggest Reach Gainers over Past Year

                                                         Key Categories
                                               Reach of WW Population, 2009 vs 2010

                                                                                                                                                            52.7%
                                                                          85.0%                 Photos       +24%
Search/Navigation     Growth: +5%                                                                                                                  42.6%
                                                                         80.8%
                                                                                                                                                           51.3%
                                                               70.5%                            Games       +3%
 Social Networking    +4%                                                                                                                                 49.8%
                                                              67.6%
                                                                                                                                                          50.0%
                                                              68.3%                               Blogs      ---
                      +4%                                                                                                                                 49.8%
Directories/Resour…                                          65.7%
                                                                                                                                                     45.5%
                                                            66.8%                    Business/Finance       +1%
       Multimedia     +6%                                                                                                                            45.2%
                                                           63.0%
                                                                                                                                            34.7%
                                                           63.9%                    Instant Messengers      -15%
            Retail    +3%                                                                                                                        41.1%
                                                          61.8%
                                                                                                                                          32.7%
                                                           63.1%                                     TV      +2%
            e-mail    -4%                                                                                                                31.9%
                                                            65.8%
                                                                                                                                         31.5%
                                                        60.3%                                    Sports     -4%
 News/Information     +1%                                                                                                                 32.8%
                                                        59.4%
                                                                                                                                         31.1%
                                                      58.1%                                    Auctions      -7%
       Community      +4%                                                                                                                  33.6%
                                                     55.8%
                                                                                                                                       29.7%
                                                   56.9%                                          Travel     +4%
       Downloads      +11%                                                                                                            28.6%
                                                 51.3%
                                                                                                                                      28.8%                2010
                                                   53.1%                                     Education       -5%
       Technology     -2%                                                                                                              30.4%
                                                   54.3%                                                                                                   2009



                               © comScore, Inc. Proprietary and Confidential.   7    Internet Audience 15+ accessing Internet from Home or Work
                                                                                     Source: comScore Media Metrix (Panel Only), December 2009 and December 2010
Social Networking the Biggest Gainer in terms of Share of Time Spent Online.
Instant Messengers and Email Lost Share

                                            Key Categories: Share of Time Spent Online
                                                  WW Population, 2009 vs 2010

                                3.1%                                                                                  2.6%
    Search/Navigation                                                                          Photos
                                3.0%                                                                           0.7%
                                                                               16.0%                                       3.8%
    Social Networking                                                                          Games
                                                               11.9%                                                       3.9%
                           2.2%                                                                                 0.9%
 Directories/Resources                                                                           Blogs
                           1.9%                                                                                 0.8%
                                        6.2%                                                                      1.5%
           Multimedia                                                              Business/Finance
                                       5.7%                                                                       1.6%
                                 3.5%                                                      Instant                                            9.2%
                Retail
                                3.1%                                                    Messengers                                                       12.2%
                                         6.6%                                                                  0.6%
               e-mail                                                                                TV
                                          7.2%                                                                 0.5%
                            2.4%                                                                                 1.2%
     News/Information                                                                           Sports
                            2.5%                                                                                 1.2%
                           1.9%                                                                                    1.6%
          Community                                                                          Auctions
                           2.0%                                                                                    1.7%
                         0.8%                                                                                  0.5%
           Downloads                                                                            Travel
                         0.8%                                                                                  0.5%
                         0.6%                                                                                  0.7%                                2010 Share
          Technology                                                                       Education
                         0.6%                                                                                  0.7%                                2009 Share


                                  © comScore, Inc. Proprietary and Confidential.   8   Internet Audience 15+ accessing Internet from Home or Work
                                                                                       Source: comScore Media Metrix (Panel Only), December 2009 and December 2010
The Internet Audience in Latin America




             © comScore, Inc. Proprietary and Confidential.   9
Online Audience Sizes in Latin America, 15+ Home & Work


  Significant growth in most markets in Latin America over the past year



                                       Online Population Sizes (MM)
  +20%                                        Latin America
        40.0
 33.3
                +21%
                                 +3%                         +26%
                      17.8                                                          +9%
               14.8
                             12.5 12.8                               12.3                                                  +27%                    +9%
                                                           9.8
                                                                                   6.7 7.3
                                                                                                              3.8         2.2 2.9             1.1 1.2

   Brazil        Mexico      Argentina                      Colombia                  Chile               Peru            Venezuela                Puerto
                                                                                                                                                   Rico

                                                                       2009        2010



                             © comScore, Inc. Proprietary and Confidential.   10   Internet Audience 15+ accessing Internet from Home or Work
                                                                                   Source: comScore Media Metrix, December 2009 to December 2010
The Size and Engagement of Latin American Internet Audiences


 Brazil has the largest online population in Latin America
 – 45.1 million is currently the comScore estimate of 6+, home & work
 Average usage in Brazil, Mexico, Argentina and Peru outpace global average


       Internet Users (Millions) in                                                                      Total Hours Online per
             Latin America                                                                               Visitor in Latin America
                                                                                                                                          WW Avg: 22.4

         Brazil                                   40.0                                                Brazil                                          24.3
        Mexico             17.8                                                                     Mexico                                            24.1
      Argentina          12.8                                                                  Argentina                                               25.0
      Colombia           12.3                                                                   Colombia                                        20.1
          Chile      7.3                                                                               Chile                                         22.8
          Peru     3.8                                                                                  Peru                                          24.7
     Venezuela     2.9                                                                        Venezuela                                         19.8
    Puerto Rico   1.2                                                                       Puerto Rico                                       17.1


                           © comScore, Inc. Proprietary and Confidential.   11   Internet Audience 15+ accessing Internet from Home or Work
                                                                                 Source: comScore Media Metrix, December 2010
Latin American Online Population Skews Young


 Internet users in Latin America skew slightly young: 62% of the Internet audience
 is between 15 and 35 years old


                    Composition of Internet Audience 15+
                                                  53%


     Worldwide          27%                                            26%                         22%                     14%            11%


                                                           62%


   Latin America              34%                                              29%                            20%                  11%     7%



                     15-24                              25-34                     35-44                     45-54                    55+


                      © comScore, Inc. Proprietary and Confidential.   12    Internet Audience 15+ accessing Internet from Home or Work
                                                                             Source: comScore Media Metrix, December 2010
Young People Drive Internet Consumption in Latin America


 15-24 year olds in Latin America are the heaviest Internet users, outpacing every
 other age group in Latin America as well as the global average for the age group



                                Average Time Online by Age
                                                        Hours per Visitor
                 26.6
                                                                                                               24.2
    23.0 22.4           22.8
                                                                              21.2 21.8              21.9                      22.4 23.2
                                            20.8 21.3




   Average 15+    15-24                           25-34                        35-44                     45-54                      55+

                                          Latin America                         Worldwide

                        © comScore, Inc. Proprietary and Confidential.   13    Internet Audience 15+ accessing Internet from Home or Work
                                                                               Source: comScore Media Metrix, December 2010
Online Behavior in Latin America




             © comScore, Inc. Proprietary and Confidential.   14
Social Networking, Instant Messengers and Blogs are Key in LatAm

                                                    Reach of Key Categories

                                                                              88%                                                                         57%
   Search/Navigation    Index: 104                                                       News/Information            94                                     60%
                                                                             85%
                                                                                 88%                                                                      56%
   Social Networking    124                                                                      Technology         106                                 53%
                                                                 70%
                                                                      76%                                                                                 55%
              e-mail    121                                                                       Downloads          97                                    57%
                                                           63%
                                                               71%                                                                                      53%
          Multimedia    106                                                                           Games         103
                                                              67%                                                                                      51%

                                                               68%                                                                            35%
  Instant Messengers    196                                                              Business/Finance           78
                                     35%                                                                                                            46%

                                                             66%                                                                           35%
              Photos    125                                                                        Education         121
                                                   53%                                                                                   29%

                                                            64%                                                                            31%
                        94                                                                              Sports      99                     32%
Directories/Resources                                        68%
                                                           63%                                                                            31%
               Blogs    126                                                                                 TV       93
                                                50%                                                                                        33%

                                                          62%                                                                       22%
               Retail   97                                                                              Travel       76                30%
                                                           64%
                                                        60%                                                                      18%                Latin America
         Community      104                                                                      Automotive          76
                                                       58%                                                                         24%              Worldwide



                                © comScore, Inc. Proprietary and Confidential.    15   Internet Audience 15+ accessing Internet from Home or Work
                                                                                       Source: comScore Media Metrix, December 2010
Social Networks Reached 88% of Latin American Internet Users

                                                                                                  Social Networking Sites
 Social Networks continue to be a central                                                           Dec 2010 % Reach
 touchpoint of the Latin American web
 experience, though with such high                                                                   WW                                   70.5%
 penetration rates, growth in reach is                                                   Asia Pacific                           47.9%
 flattening across the region                                                                   Europe                                      84.4%
                                                                                     North America                                          89.8%
                                                                                     Latin America                                          87.7%

           Social Networking Sites                                                                 Brazil                                   85.3%
                   Growth
                                                                                                Mexico                                      88.8%
         +7%
                              +4%                                                           Argentina                                       89.7%
     82.2% 87.7%
                          67.6% 70.5%                                                       Colombia                                        88.6%
                                                                                                   Chile                                     91.7%
                                                                                                    Peru                                     90.9%
     Latin America             Worldwide                                                   Venezuela                                        88.9%
      Dec 2009 Reach     Dec 2010 Reach                                                  Puerto Rico                                        85.9%



                       © comScore, Inc. Proprietary and Confidential.   16   Internet Audience 15+ accessing Internet from Home or Work
                                                                             Source: comScore Media Metrix (Panel Only), December 2010
Six out of 15 top Facebook Markets are in Latin America


With the exception of Brazil,                                  Facebook.com Top 15 Markets by % Reach
Facebook is the #1 Social                                               Philippines                                                           93.7
Network in every Latin
                                                                               Turkey                                                 90.7
American country under
                                                                                Israel                                               90.2
measurement by comScore.
                                                                                 Chile                                             89.5
Brazil remains an Orkut
                                                                         Malaysia                                                88.4
stronghold, though
                                                                         Argentina                                               88.3
Facebook is making rapid
                                                                        Venezuela                                               87.8
gains as well
                                                                         Indonesia                                             87.4
                                                                           Canada                                             86.9
                                                                         Colombia                                             86.7
                                                                                 Peru                                  83.4
                                                                               Mexico                                 82.6
                                                          United Kingdom                                           81.4
                                                                    Puerto Rico                                    81.4
                                                                               Finland                             81.2


                       © comScore, Inc. Proprietary and Confidential.     17     Internet Audience 15+ accessing Internet from Home or Work
                                                                                 Source: comScore Media Metrix, January 2011
Latin America Also Represents A Number of Major Twitter Markets


                        Twitter.com Top 15 Markets by % Reach
                Netherlands                                                                                             22%
                        Brazil                                                                                         22%
                 Venezuela                                                                                            21%
                       Japan                                                                                        20%
                  Indonesia                                                                                       19%
                    Canada                                                                 15%
                 Philippines                                                             14%
                  Argentina                                                             13%
                 Singapore                                                             13%
            United Kingdom                                                             13%
                      Turkey                                                           13%
              United States                                                            13%
                        Chile                                                         12%
                     Mexico                                                         11%
                   Colombia                                                        10%




                       © comScore, Inc. Proprietary and Confidential.   18   Internet Audience 15+ accessing Internet from Home or Work
                                                                             Source: comScore Media Metrix, December 2010
Photos Category Grew 27% in Latin America

 Sharing photos is becoming a key                                                                        Photo Sites
 component of the Social Networking                                                                   Dec 2010 % Reach
 experience                                                                                         WW                           52.7%

 Ubiquity of digital cameras and cell phone                                             Asia Pacific                     28.8%
 cameras, coupled with large youth                                                             Europe                                67.0%
 populations, also contribute to popularity                                         North America                                         75.4%
 of this category                                                                    Latin America                                   65.7%


                Photo Sites                                                                       Brazil                     42.7%
                  Growth
                                                                                               Mexico                                     75.8%
        +27%
                                       +24%                                                Argentina                                       81.6%
             65.7%                                                                         Colombia                                       79.9%
     51.7%                                     52.7%
                           42.6%
                                                                                                  Chile                                    82.4%
                                                                                                   Peru                                   77.1%
     Latin America              Worldwide                                                 Venezuela                                        80.2%

      Dec 2009 Reach      Dec 2010 Reach                                                Puerto Rico                                       73.7%


                       © comScore, Inc. Proprietary and Confidential.   19   Internet Audience 15+ accessing Internet from Home or Work
                                                                             Source: comScore Media Metrix (Panel Only), December 2010
Social Networking spurs Photos Category Growth


 The high growth in this category in almost every country is being driven by
 Facebook Photos



                                       Growth in Reach: Photo Sites

               +52%           +36%                             +16%               +21%                                   +16%                +30%
                                       82%                          80%                82%                77%                 80%
                     76%                                                                                                                         74%
     +17%                                                69%                     68%                                  69%
                            60%                                                                                                           57%
               50%
         43%
   37%


                                                                                                    *
    Brazil     Mexico       Argentina                   Colombia                  Chile                 Peru         Venezuela Puerto Rico
                                         Dec 2009 Reach                           Dec 2010 Reach


                                                                                  Internet Audience 15+ accessing Internet from Home or Work
                           © comScore, Inc. Proprietary and Confidential.   20    Source: comScore Media Metrix (Panel Only), December 2009 and December 2010
                                                                                  * comScore began reporting on the Peruvian market separately in August 2010
Lat Am IM Usage Remains High Despite Drop in Global Usage

                                                                                                     Instant Messengers
 Latin America boasts the highest                                                                     Dec 2010 % Reach
 percentage of Internet users using Instant                                                           WW                     34.7%
 Messengers – at a rate that is almost
                                                                                          Asia Pacific                 18.7%
 twice the global average
                                                                                                 Europe                        41.3%
                                                                                      North America                        28.5%
                                                                                      Latin America                                       68.1%


            Instant Messengers                                                                      Brazil                                70.8%
                  Growth                                                                         Mexico                                    74.8%
         -4%
                                                                                             Argentina                                    68.8%
     70.7% 68.1%                       -15%
                                                                                             Colombia                                     64.5%
                          41.1% 34.7%
                                                                                                    Chile                             61.9%
                                                                                                     Peru                                   79.3%
                                                                                           Venezuela                                 59.6%
     Latin America              Worldwide
                                                                                          Puerto Rico                      31.0%
      Dec 2009 Reach      Dec 2010 Reach


                       © comScore, Inc. Proprietary and Confidential.   21   Internet Audience 15+ accessing Internet from Home or Work
                                                                             Source: comScore Media Metrix (Panel Only), December 2010
Lat Am Retail Site Reach of 62% is Nearly On Par with Global Average

                                                                                                          Retail Sites
  Among the Latin American countries,                                                                  Dec 2010 % Reach
  Brazil, Argentina, and Puerto Rico show                                                             WW                               63.9%
  the highest visitation to Retail sites                                                  Asia Pacific                             54.2%
                                                                                                 Europe                                    72.8%
                                                                                     North America                                           85.5%
                                                                                      Latin America                                   62.1%


                Retail Sites                                                                       Brazil                                  69.6%
                 Growth                                                                          Mexico                              59.3%
          +4%                             +3%                                                Argentina                                62.7%
      60.0% 62.1%            61.8% 63.9%                                                     Colombia                              51.6%
                                                                                                    Chile                            58.1%
                                                                                                     Peru                            57.8%
      Latin America               Worldwide                                                Venezuela                                 60.3%

       Dec 2009 Reach       Dec 2010 Reach                                               Puerto Rico                                  60.6%



                        © comScore, Inc. Proprietary and Confidential.   22   Internet Audience 15+ accessing Internet from Home or Work
                                                                              Source: comScore Media Metrix (Panel Only), December 2010
Nonetheless, the Internet is Important in Making Buying Decisions

 In a custom survey recently conducted by comScore in Latin America, almost all
 state that the Internet has been important in providing them with information to
 make buying decisions

         Share of Survey Respondents Stating that the Internet has been Slightly
          to Very Important in Providing Information to make Buying Decisions

                                                              97%                                     94%
                                  91%                                               90%                                  91%
             87%




             Brazil           Mexico                    Argentina                   Chile         Colombia               Peru

                      Q4a: In the past 3 months, how important has the Internet become in providing you
                      with information to help you make buying decisions?
                      Base: Respondent makes purchases online.




                              © comScore, Inc. Proprietary and Confidential.   23    Source: comScore Latin America E-Commerce Study, November 2010
Group-buying Sites Showed Impressive Growth in Late 2010


 Group-buying sites have taken off in Latin America and, based on what has
 been seen in the USA, are set to continue their growth in 2011
 Argentina is Groupon’s top market, with one of every five web users visiting the
 coupon site in December 2010

  Groupon in USA during 2010                                                Groupon Top Markets by % Reach




                      © comScore, Inc. Proprietary and Confidential.   24   Internet Audience 15+ accessing Internet from Home or Work
                                                                            Source: comScore Media Metrix , December 2010
High Visitation Rates to Banking Sites from Venezuela, Chile, Brazil

                                                                                                         Banking Sites
  Venezuela, Chile, and Brazil post the                                                                Dec 2010 % Reach
  highest visitation rates to Banking sites,
  with rates above the global average                                                                    WW                  27.0%
                                                                                             Asia Pacific                 17.4%
  Global growth in this category has leveled                                                        Europe                      35.4%
  off. In Latin America, percentage growth                                              North America                               47.7%
  is highest in Mexico and Argentina                                                     Latin America                       25.7%


                Banking Sites                                                                          Brazil                  32.4%
                  Growth                                                                            Mexico                19.4%
         +4%                            --
                                                                                                Argentina                   25.5%
     24.7%   25.7%         27.0%                27.0%
                                                                                                Colombia                   21.4%
                                                                                                       Chile                    35.9%
                                                                                                        Peru                24.2%

      Latin America              Worldwide                                                    Venezuela                           42.2%
                                                                                             Puerto Rico                      28.8%
       Dec 2009 Reach      Dec 2010 Reach


                        © comScore, Inc. Proprietary and Confidential.   25   Internet Audience 15+ accessing Internet from Home or Work
                                                                              Source: comScore Media Metrix (Panel Only), December 2010
Latin Americans Use the Web as a Main Channel for News,
on Blogs as well as “Traditional” News sites

            News/Information Sites                                                                    Blogs
              Dec 2010 % Reach                                                                  Dec 2010 % Reach

             WW                          60.3%                                                  WW                           50.0%
      Asia Pacific                   50.9%                                          Asia Pacific                          42.3%
           Europe                            67.4%                                         Europe                             55.1%
    North America                                  80.0%                        North America                                 55.8%
     Latin America                     56.5%                                     Latin America                                   62.9%


            Brazil                      58.8%                                                 Brazil                                71.1%
           Mexico                     54.9%                                                Mexico                               60.4%
        Argentina                           65.8%                                      Argentina                                 62.3%
        Colombia                     50.9%                                             Colombia                               55.4%
             Chile                     56.0%                                                   Chile                            59.5%
             Peru                      55.8%                                                   Peru                               66.9%
       Venezuela                     51.0%                                            Venezuela                                57.7%
      Puerto Rico                   50.8%                                           Puerto Rico                            46.6%


                        © comScore, Inc. Proprietary and Confidential.   26   Internet Audience 15+ accessing Internet from Home or Work
                                                                              Source: comScore Media Metrix (Panel Only), December 2010
Web is a Key Channel for Entertainment in Latin America

                                                                                                      Entertainment Sites
  Visiting to Entertainment sites is uniformly                                                        Dec 2010 % Reach
  high across the region, with penetration
  rates similar to, or exceeding, the global                                                        WW                                      79.9%
  average                                                                               Asia Pacific                                       73.4%
                                                                                               Europe                                       85.2%
  Roughly 4 of every 5 web users in Latin
                                                                                    North America                                            88.3%
  America visited an Entertainment site
                                                                                     Latin America                                          81.6%


             Entertainment Sites                                                                  Brazil                                   79.3%
                   Growth                                                                       Mexico                                      83.8%
         +4%                            +5%
                                                                                            Argentina                                       81.9%
     78.5%   81.6%         76.0%               79.9%                                        Colombia                                        82.9%
                                                                                                   Chile                                    84.6%
                                                                                                   Peru                                      86.8%
      Latin America             Worldwide                                                 Venezuela                                        78.4%
       Dec 2009 Reach     Dec 2010 Reach                                                Puerto Rico                                        76.2%


                        © comScore, Inc. Proprietary and Confidential.   27   Internet Audience 15+ accessing Internet from Home or Work
                                                                              Source: comScore Media Metrix (Panel Only), December 2010
Multimedia, Music, and Entertainment News Index Highest

 A few entertainment categories receive more than their “fair share” of visitors
 from Latin America: Music, Entertainment News, Multimedia and Radio rate
 highest
            Latin America vs Global Reach of Entertainment Subcategories




                      © comScore, Inc. Proprietary and Confidential.   28   Internet Audience 15+ accessing Internet from Home or Work
                                                                            Source: comScore Media Metrix (Panel Only), December 2010
Online Video Viewers in Mexico Watch the Most Video on Average

 Average time spent watching online video in Latin America are still far lower than
 averages in North America and Europe: for example, average time spent
 watching video in the U.S. was 15.7 hours over the same time period

 Given the region’s                                            Online Video Viewing in Latin America
 appetite for                                                        Average Hours per Viewer
 Entertainment, expect
 to see continued growth
 in online video
 consumption as
 broadband penetration
 continues to increase



  Total Number of
   Videos (MM):                                2,972                        1,813                        942                        541



                      © comScore, Inc. Proprietary and Confidential.   29   Internet Audience 15+ accessing Internet from Home or Work
                                                                            Source: comScore Video Metrix , January 2011
In Summary


• Latin America saw a 15% gowth in Online Users.

• The Latin American online audience skews slightly younger.

• Higher adoption of online consumption among younger populations indicate
additional growth in online users in the years to come.

• Social Networking saw the highest gains in consumption, although many other
sectors are on Par with Global average.

• Broadband penetration regionally will have a significant impact on the
accessibility of online video and online content overall.




                      © comScore, Inc. Proprietary and Confidential.   30
comScore.com in Latin America




                                                Thank You!




                              Francisco Riedel
                          friedel@comscore.com



                 © comScore, Inc. Proprietary and Confidential.   31

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  • 1. 2010 Digital Year in Review: Latin America Francisco Riedel
  • 2. Global Coverage, Local Presence comScore Locations © comScore, Inc. Proprietary and Confidential. 2 V0910
  • 3. comScore Leverages Rich Panel Data to Deliver Unique and Broad Digital Business Analytics 2 Million Person Panel The Only Global Measurement 360° View of Person Behavior of Audience and E-commerce 170+ Countries Under Measurement 43 Markets Reported © comScore, Inc. Proprietary and Confidential. 3 V0910
  • 4. Some of Our Largest Clients in Latin America Include… © comScore, Inc. Proprietary and Confidential. 4 V0910
  • 5. The Internet Audience Worldwide © comScore, Inc. Proprietary and Confidential. 5
  • 6. Latin America Continues Audience Growth Worldwide Online Population (Millions) Growth is flat in North America, European growth mostly driven by Russia +8% 1,324 Growth in Latin America expected to continue 1,222 on the back of increased residential broadband penetration region-wide December 2009 December 2010 +6% Dec 2009 534.0 Dec 2010 505.7 +8% 336.4 361.7 +3% +32% +15% 198.4 204.0 85.2 112.5 96.6 111.4 Asia Pacific Europe North America Middle East - Latin America Africa © comScore, Inc. Proprietary and Confidential. 6 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix, December 2009 and December 2010
  • 7. Photos, Downloads, Multimedia Biggest Reach Gainers over Past Year Key Categories Reach of WW Population, 2009 vs 2010 52.7% 85.0% Photos +24% Search/Navigation Growth: +5% 42.6% 80.8% 51.3% 70.5% Games +3% Social Networking +4% 49.8% 67.6% 50.0% 68.3% Blogs --- +4% 49.8% Directories/Resour… 65.7% 45.5% 66.8% Business/Finance +1% Multimedia +6% 45.2% 63.0% 34.7% 63.9% Instant Messengers -15% Retail +3% 41.1% 61.8% 32.7% 63.1% TV +2% e-mail -4% 31.9% 65.8% 31.5% 60.3% Sports -4% News/Information +1% 32.8% 59.4% 31.1% 58.1% Auctions -7% Community +4% 33.6% 55.8% 29.7% 56.9% Travel +4% Downloads +11% 28.6% 51.3% 28.8% 2010 53.1% Education -5% Technology -2% 30.4% 54.3% 2009 © comScore, Inc. Proprietary and Confidential. 7 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2009 and December 2010
  • 8. Social Networking the Biggest Gainer in terms of Share of Time Spent Online. Instant Messengers and Email Lost Share Key Categories: Share of Time Spent Online WW Population, 2009 vs 2010 3.1% 2.6% Search/Navigation Photos 3.0% 0.7% 16.0% 3.8% Social Networking Games 11.9% 3.9% 2.2% 0.9% Directories/Resources Blogs 1.9% 0.8% 6.2% 1.5% Multimedia Business/Finance 5.7% 1.6% 3.5% Instant 9.2% Retail 3.1% Messengers 12.2% 6.6% 0.6% e-mail TV 7.2% 0.5% 2.4% 1.2% News/Information Sports 2.5% 1.2% 1.9% 1.6% Community Auctions 2.0% 1.7% 0.8% 0.5% Downloads Travel 0.8% 0.5% 0.6% 0.7% 2010 Share Technology Education 0.6% 0.7% 2009 Share © comScore, Inc. Proprietary and Confidential. 8 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2009 and December 2010
  • 9. The Internet Audience in Latin America © comScore, Inc. Proprietary and Confidential. 9
  • 10. Online Audience Sizes in Latin America, 15+ Home & Work Significant growth in most markets in Latin America over the past year Online Population Sizes (MM) +20% Latin America 40.0 33.3 +21% +3% +26% 17.8 +9% 14.8 12.5 12.8 12.3 +27% +9% 9.8 6.7 7.3 3.8 2.2 2.9 1.1 1.2 Brazil Mexico Argentina Colombia Chile Peru Venezuela Puerto Rico 2009 2010 © comScore, Inc. Proprietary and Confidential. 10 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix, December 2009 to December 2010
  • 11. The Size and Engagement of Latin American Internet Audiences Brazil has the largest online population in Latin America – 45.1 million is currently the comScore estimate of 6+, home & work Average usage in Brazil, Mexico, Argentina and Peru outpace global average Internet Users (Millions) in Total Hours Online per Latin America Visitor in Latin America WW Avg: 22.4 Brazil 40.0 Brazil 24.3 Mexico 17.8 Mexico 24.1 Argentina 12.8 Argentina 25.0 Colombia 12.3 Colombia 20.1 Chile 7.3 Chile 22.8 Peru 3.8 Peru 24.7 Venezuela 2.9 Venezuela 19.8 Puerto Rico 1.2 Puerto Rico 17.1 © comScore, Inc. Proprietary and Confidential. 11 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix, December 2010
  • 12. Latin American Online Population Skews Young Internet users in Latin America skew slightly young: 62% of the Internet audience is between 15 and 35 years old Composition of Internet Audience 15+ 53% Worldwide 27% 26% 22% 14% 11% 62% Latin America 34% 29% 20% 11% 7% 15-24 25-34 35-44 45-54 55+ © comScore, Inc. Proprietary and Confidential. 12 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix, December 2010
  • 13. Young People Drive Internet Consumption in Latin America 15-24 year olds in Latin America are the heaviest Internet users, outpacing every other age group in Latin America as well as the global average for the age group Average Time Online by Age Hours per Visitor 26.6 24.2 23.0 22.4 22.8 21.2 21.8 21.9 22.4 23.2 20.8 21.3 Average 15+ 15-24 25-34 35-44 45-54 55+ Latin America Worldwide © comScore, Inc. Proprietary and Confidential. 13 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix, December 2010
  • 14. Online Behavior in Latin America © comScore, Inc. Proprietary and Confidential. 14
  • 15. Social Networking, Instant Messengers and Blogs are Key in LatAm Reach of Key Categories 88% 57% Search/Navigation Index: 104 News/Information 94 60% 85% 88% 56% Social Networking 124 Technology 106 53% 70% 76% 55% e-mail 121 Downloads 97 57% 63% 71% 53% Multimedia 106 Games 103 67% 51% 68% 35% Instant Messengers 196 Business/Finance 78 35% 46% 66% 35% Photos 125 Education 121 53% 29% 64% 31% 94 Sports 99 32% Directories/Resources 68% 63% 31% Blogs 126 TV 93 50% 33% 62% 22% Retail 97 Travel 76 30% 64% 60% 18% Latin America Community 104 Automotive 76 58% 24% Worldwide © comScore, Inc. Proprietary and Confidential. 15 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix, December 2010
  • 16. Social Networks Reached 88% of Latin American Internet Users Social Networking Sites Social Networks continue to be a central Dec 2010 % Reach touchpoint of the Latin American web experience, though with such high WW 70.5% penetration rates, growth in reach is Asia Pacific 47.9% flattening across the region Europe 84.4% North America 89.8% Latin America 87.7% Social Networking Sites Brazil 85.3% Growth Mexico 88.8% +7% +4% Argentina 89.7% 82.2% 87.7% 67.6% 70.5% Colombia 88.6% Chile 91.7% Peru 90.9% Latin America Worldwide Venezuela 88.9% Dec 2009 Reach Dec 2010 Reach Puerto Rico 85.9% © comScore, Inc. Proprietary and Confidential. 16 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2010
  • 17. Six out of 15 top Facebook Markets are in Latin America With the exception of Brazil, Facebook.com Top 15 Markets by % Reach Facebook is the #1 Social Philippines 93.7 Network in every Latin Turkey 90.7 American country under Israel 90.2 measurement by comScore. Chile 89.5 Brazil remains an Orkut Malaysia 88.4 stronghold, though Argentina 88.3 Facebook is making rapid Venezuela 87.8 gains as well Indonesia 87.4 Canada 86.9 Colombia 86.7 Peru 83.4 Mexico 82.6 United Kingdom 81.4 Puerto Rico 81.4 Finland 81.2 © comScore, Inc. Proprietary and Confidential. 17 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix, January 2011
  • 18. Latin America Also Represents A Number of Major Twitter Markets Twitter.com Top 15 Markets by % Reach Netherlands 22% Brazil 22% Venezuela 21% Japan 20% Indonesia 19% Canada 15% Philippines 14% Argentina 13% Singapore 13% United Kingdom 13% Turkey 13% United States 13% Chile 12% Mexico 11% Colombia 10% © comScore, Inc. Proprietary and Confidential. 18 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix, December 2010
  • 19. Photos Category Grew 27% in Latin America Sharing photos is becoming a key Photo Sites component of the Social Networking Dec 2010 % Reach experience WW 52.7% Ubiquity of digital cameras and cell phone Asia Pacific 28.8% cameras, coupled with large youth Europe 67.0% populations, also contribute to popularity North America 75.4% of this category Latin America 65.7% Photo Sites Brazil 42.7% Growth Mexico 75.8% +27% +24% Argentina 81.6% 65.7% Colombia 79.9% 51.7% 52.7% 42.6% Chile 82.4% Peru 77.1% Latin America Worldwide Venezuela 80.2% Dec 2009 Reach Dec 2010 Reach Puerto Rico 73.7% © comScore, Inc. Proprietary and Confidential. 19 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2010
  • 20. Social Networking spurs Photos Category Growth The high growth in this category in almost every country is being driven by Facebook Photos Growth in Reach: Photo Sites +52% +36% +16% +21% +16% +30% 82% 80% 82% 77% 80% 76% 74% +17% 69% 68% 69% 60% 57% 50% 43% 37% * Brazil Mexico Argentina Colombia Chile Peru Venezuela Puerto Rico Dec 2009 Reach Dec 2010 Reach Internet Audience 15+ accessing Internet from Home or Work © comScore, Inc. Proprietary and Confidential. 20 Source: comScore Media Metrix (Panel Only), December 2009 and December 2010 * comScore began reporting on the Peruvian market separately in August 2010
  • 21. Lat Am IM Usage Remains High Despite Drop in Global Usage Instant Messengers Latin America boasts the highest Dec 2010 % Reach percentage of Internet users using Instant WW 34.7% Messengers – at a rate that is almost Asia Pacific 18.7% twice the global average Europe 41.3% North America 28.5% Latin America 68.1% Instant Messengers Brazil 70.8% Growth Mexico 74.8% -4% Argentina 68.8% 70.7% 68.1% -15% Colombia 64.5% 41.1% 34.7% Chile 61.9% Peru 79.3% Venezuela 59.6% Latin America Worldwide Puerto Rico 31.0% Dec 2009 Reach Dec 2010 Reach © comScore, Inc. Proprietary and Confidential. 21 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2010
  • 22. Lat Am Retail Site Reach of 62% is Nearly On Par with Global Average Retail Sites Among the Latin American countries, Dec 2010 % Reach Brazil, Argentina, and Puerto Rico show WW 63.9% the highest visitation to Retail sites Asia Pacific 54.2% Europe 72.8% North America 85.5% Latin America 62.1% Retail Sites Brazil 69.6% Growth Mexico 59.3% +4% +3% Argentina 62.7% 60.0% 62.1% 61.8% 63.9% Colombia 51.6% Chile 58.1% Peru 57.8% Latin America Worldwide Venezuela 60.3% Dec 2009 Reach Dec 2010 Reach Puerto Rico 60.6% © comScore, Inc. Proprietary and Confidential. 22 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2010
  • 23. Nonetheless, the Internet is Important in Making Buying Decisions In a custom survey recently conducted by comScore in Latin America, almost all state that the Internet has been important in providing them with information to make buying decisions Share of Survey Respondents Stating that the Internet has been Slightly to Very Important in Providing Information to make Buying Decisions 97% 94% 91% 90% 91% 87% Brazil Mexico Argentina Chile Colombia Peru Q4a: In the past 3 months, how important has the Internet become in providing you with information to help you make buying decisions? Base: Respondent makes purchases online. © comScore, Inc. Proprietary and Confidential. 23 Source: comScore Latin America E-Commerce Study, November 2010
  • 24. Group-buying Sites Showed Impressive Growth in Late 2010 Group-buying sites have taken off in Latin America and, based on what has been seen in the USA, are set to continue their growth in 2011 Argentina is Groupon’s top market, with one of every five web users visiting the coupon site in December 2010 Groupon in USA during 2010 Groupon Top Markets by % Reach © comScore, Inc. Proprietary and Confidential. 24 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix , December 2010
  • 25. High Visitation Rates to Banking Sites from Venezuela, Chile, Brazil Banking Sites Venezuela, Chile, and Brazil post the Dec 2010 % Reach highest visitation rates to Banking sites, with rates above the global average WW 27.0% Asia Pacific 17.4% Global growth in this category has leveled Europe 35.4% off. In Latin America, percentage growth North America 47.7% is highest in Mexico and Argentina Latin America 25.7% Banking Sites Brazil 32.4% Growth Mexico 19.4% +4% -- Argentina 25.5% 24.7% 25.7% 27.0% 27.0% Colombia 21.4% Chile 35.9% Peru 24.2% Latin America Worldwide Venezuela 42.2% Puerto Rico 28.8% Dec 2009 Reach Dec 2010 Reach © comScore, Inc. Proprietary and Confidential. 25 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2010
  • 26. Latin Americans Use the Web as a Main Channel for News, on Blogs as well as “Traditional” News sites News/Information Sites Blogs Dec 2010 % Reach Dec 2010 % Reach WW 60.3% WW 50.0% Asia Pacific 50.9% Asia Pacific 42.3% Europe 67.4% Europe 55.1% North America 80.0% North America 55.8% Latin America 56.5% Latin America 62.9% Brazil 58.8% Brazil 71.1% Mexico 54.9% Mexico 60.4% Argentina 65.8% Argentina 62.3% Colombia 50.9% Colombia 55.4% Chile 56.0% Chile 59.5% Peru 55.8% Peru 66.9% Venezuela 51.0% Venezuela 57.7% Puerto Rico 50.8% Puerto Rico 46.6% © comScore, Inc. Proprietary and Confidential. 26 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2010
  • 27. Web is a Key Channel for Entertainment in Latin America Entertainment Sites Visiting to Entertainment sites is uniformly Dec 2010 % Reach high across the region, with penetration rates similar to, or exceeding, the global WW 79.9% average Asia Pacific 73.4% Europe 85.2% Roughly 4 of every 5 web users in Latin North America 88.3% America visited an Entertainment site Latin America 81.6% Entertainment Sites Brazil 79.3% Growth Mexico 83.8% +4% +5% Argentina 81.9% 78.5% 81.6% 76.0% 79.9% Colombia 82.9% Chile 84.6% Peru 86.8% Latin America Worldwide Venezuela 78.4% Dec 2009 Reach Dec 2010 Reach Puerto Rico 76.2% © comScore, Inc. Proprietary and Confidential. 27 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2010
  • 28. Multimedia, Music, and Entertainment News Index Highest A few entertainment categories receive more than their “fair share” of visitors from Latin America: Music, Entertainment News, Multimedia and Radio rate highest Latin America vs Global Reach of Entertainment Subcategories © comScore, Inc. Proprietary and Confidential. 28 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Media Metrix (Panel Only), December 2010
  • 29. Online Video Viewers in Mexico Watch the Most Video on Average Average time spent watching online video in Latin America are still far lower than averages in North America and Europe: for example, average time spent watching video in the U.S. was 15.7 hours over the same time period Given the region’s Online Video Viewing in Latin America appetite for Average Hours per Viewer Entertainment, expect to see continued growth in online video consumption as broadband penetration continues to increase Total Number of Videos (MM): 2,972 1,813 942 541 © comScore, Inc. Proprietary and Confidential. 29 Internet Audience 15+ accessing Internet from Home or Work Source: comScore Video Metrix , January 2011
  • 30. In Summary • Latin America saw a 15% gowth in Online Users. • The Latin American online audience skews slightly younger. • Higher adoption of online consumption among younger populations indicate additional growth in online users in the years to come. • Social Networking saw the highest gains in consumption, although many other sectors are on Par with Global average. • Broadband penetration regionally will have a significant impact on the accessibility of online video and online content overall. © comScore, Inc. Proprietary and Confidential. 30
  • 31. comScore.com in Latin America Thank You! Francisco Riedel friedel@comscore.com © comScore, Inc. Proprietary and Confidential. 31