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SOCIAL PR.
OU COMO CONSTRUIR MARCAS
EM UM MUNDO “SEM CAIXINHAS”
O MUNDO COM CAIXINHAS…
AINDA ESTÁ ENTRE NÓS.

JORNAL

REVISTA

PUBLICIDADE

TV

DIGITAL

RADIO

SOCIAL

INTERNET`

PR
PROCESSO LINEAR DE
PLANEJAMENTO DE MÍDIA TRADICIONAL.

TESTING

PAID MEDIA
STRATEGY
& PLANNING

TESTING

CREATIVE
& IDEA

EXECUTION
PREPARADO
PARA UM
MUNDO CHEIO
DE CAIXINHAS,
SEPARADO
ENTRE
CONTEÚDO
EDITORIAL E
INTERRUPÇÃO.
AS CAIXINHAS DÃO LUGAR
A
“MEMBRANAS
PERMEÁVEIS”
De

Para

Guerrilha

DNA

Frentes

Ecosssistema

Competição

Disseminação

Recrutamento

Agentes

Impacto

Parcerias / Simbiose

Evangelização

Limites tênues e

Conversão

transponíveis

IMPOSITIVO

ORGÂNICO
SEARCH ENGINES

Sponsored Stories
Native Advertising
Promoted Posts
Distribution Networks

Websites
Apps
E-mail
Social Networks

Earned & Social
Traditional Media
Hybrid Media
Blogs
Forums

SOCIAL SHARING

Owned & Social
CONTENT

Paid & Earned
SOCIAL SHARING

CONTENT

SEARCH ENGINES

3 comportamentos prevalecem
3 comportamentos atuais do mundo
sem caixinhas

PROCURA
O search como parte integrante de nossa vida.

CONTEÚDO
Overdose e novas formas em se consumir

SHARE :: CO-tudo
Compartilhar, colaborar, contribuir.
3 comportamentos atuais do mundo
sem caixinhas

PROCURA
O search como parte integrante de nossa vida.

CONTEÚDO
Overdose e novas formas em se consumir

SHARE :: CO-tudo
Compartilhar, colaborar, contribuir.
SEO. Ou como se construia relevância
no Google há alguns anos atrás
RELEVÂNCIA

RECONHECIMENTO

CASO BARILLA:
INFLUÊNCIA E
NARRATIVAS FORTES E
Confiança e reputação constroe-se através dos
diálogos em Social Media.
Important
Not Important
85%
74%

72%

59%

26%
17%
10%

Latin America

Mexico

14%

Brazil

Argentina

Q203D. Please use this definition of “social media” when answering the following question - Social Media: Interactive online sources that include social networking sites
(such as Facebook, MySpace, LinkedIn, Meebo, Orkut, Qzone, RenRen), online discussion forums, content-sharing sites (such as YouTube) and microblogging sites
(such as Twitter).
How important is it for a company to actively use social media to build your trust? Please use a nine-point scale where one means it is “not at all important to building
your trust” and nine means it is “extremely important to building your trust” in a company. (Top 4 Box – Important) (Bottom 4 Box – Not Important)
Informed Publics ages 25-64 in Latin America region, Mexico, Brazil, and Argentina.
E também através de mídia paga.

25%

70%

<5
%

GOOGLE SERP IN 2009
45%
GOOGLE SERP NOW

50%

<5%
3 comportamentos atuais do mundo
sem caixinhas

PROCURA
O search como parte integrante de nossa vida.

CONTEÚDO
Overdose e novas formas em se consumir

SHARE :: CO-tudo
Compartilhar, colaborar, contribuir.
Quem oferece mais credibilidade no
conteúdo é uma pessoa igual a você.
Movimentadas pelas ondas de Social
Media

Influência do Social na audiência de Avenida Brasil.
Sendo os maiores influenciadores na
escolha de conteúdo de
entretenimento.
Entertainment Consumption Influencers
Recommendation from a 'real life' friend or family member

35%

30%

Advertisements/Trailers

29%

26%

An entertainment review on television [e.g., Entertainment Tonight, movie
reviewer on local news, etc.]

26%

24%

Professional review/recommendation from a critic [e.g., in a newspaper,
or a 'movie blogger']

25%

24%

Recommendation from or connection to a brand or product I like

22%

25%

Recommendation from someone I am connected with mostly through social
media but don't know personally

22%

24%

Promotional event

22%

24%

Recommendation from a person you don't know [e.g., celebrity or someone
you follow via social media]

20%

21%

Q11 Who or what influences you to… view a program on television; go to a theater to watch a movie; watch a movie on a personal
device; watch a Web video online; purchase a new song or album

19
Além de direcionado por
influências sociais, o consumo
de conteúdo não está mais
em caixinhas
As pessoas quando absorvem o conteúdo a
partir de 3 a 5 diferentes fontes estabelecem a
confiança .
12%

4% ONCE (1)

TEN OR MORE TIMES (10+)

6%

14% TWICE (2)

SIX TO NINE TIMES (6-9)

29%

35% THREE TIMES (3)

FOUR OR FIVE TIMES (4-5)

64%

THREE TO FIVE TIMES

Q165. [TRACKING] Think about everything you see or hear every day about companies, whether it is positive or negative. How many times in general do you
need to be exposed to something about a specific company to believe that the information is likely to be true? (Provide Space to Insert Number) Informed Publics
Ages 25-64 in 26-country global total (excludes Don’t Know Responses)
Um consumo de conteíudo multi-dispositivo

51%
usam outro dispositivo quando
consomem entretenimento e
quase SEMPRE ou A MAIOR
PARTE DO TEMPO.

Q6 When watching entertainment content, how often are you simultaneously using another device [e.g. television, computer, smartphone, tablet, etc.]?
Q7 How likely are you to use multiple devices while watching entertainment content to enhance your entertainment experience?
3 comportamentos atuais do mundo
sem caixinhas

PROCURA
O search como parte integrante de nossa vida.

CONTEÚDO
Overdose e novas formas em se consumir

SHARE :: CO-tudo
Compartilhar, colaborar, contribuir.
87%
Das pessoas no Brasil
querem que as marcas
compartilhem

16%

Dos brasileiros
acham que as
marcas realmente
compartilham

As pessoas querem co-criar com as
marcas, obter mais informações e
experiências mais profundas.
6 áreas de compartilhamento

we converse

we believe in the
same things

we do things together

we create together

we want to achieve
the same things

we know the same story
Milleniums : Querem participar do desenvolvimento
dos produtos e dialogar nas redes
Pessoas querem experiências de
entretenimento com mais imersão.
Watch more than one episode of my favorite TV show in one sitting

73%

Try new ways to interact with entertainment

Access additional online content related
to my entertainment

Interact in real time with what I am watching

Use social networks to interact with talent
from the entertainment I like
Vote for my favorite contestants on reality
TV or music talent shows
Watch content while simultaneously using
my personal device to buy merchandise
Q8 Thinking of your favorite television shows, how likely are you to watch more than one episode in one sitting?
Q10 Please indicate how likely you would be to engage in the following activities.

88%

70%

65%
63%
61%
60%
28
Starbucks: social sharing como princípio

Q8 Thinking of your favorite television shows, how likely are you to watch more than one episode in one sitting?
Q10 Please indicate how likely you would be to engage in the following activities.

29
SEM LIMITES, SEM
CAIXAS
Procurar, consumir e compartilhar em
todos os territórios.
Netflix vem dominado o consumo de
filmes nos EUA.
2011

2012

2013

1
2
3
4
5
6
7
8
9
10

---%

Q1 When you think about entertainment (e.g., television, movies, Internet, etc.), which companies come to mind? Open-ended (Shown: US)

31
E quando a comparação é só no
ambiente online, marcas “estranhas”
aparecem
Global Online
Entertainment Brands
YouTube

21%

Facebook

18%

Google

12%

Netflix

10%

Amazon

7%

Brazil Online
Entertainment Brands
Facebook

42%

Google

28%

YouTube

23%

UOL

15%

Globe

10%
10%

Yahoo!

5%

Netflix

iTunes

5%

Twitter

8%

Twitter

4%

Amazon

7%

Sony

4%

Orkut

7%

4%

Yahoo!

7%
Todas as membranas se
conectam e circulam
histórias e engajamentos
Mas…. E o território da mídia paga?
The convergence of
paid, owned and earned media
has blurred the distinction
between each.
You don’t need to design ads
that look like editorial content.
Great content is your ad.

Richard Edelman,
President & CEO

35
O conteúdo é o anúncio
Novos
algoritmos de
convergência e
relevancia
reconhecem o
conteúdo como
ad.

46x mais alto

SPONSORED

MARKETPLACE

FRIENDS

CTR de um post
patrocinado é 46x mais
alto que os anúncios
no lado direito

Conteúdo está em tudo. Amplificação também

36
Da estrutura
linear para o ciclo
de real time.

spot a trend

choose
a trend

optimize

develop
concept

measure

approve

amplify
post
SOCIAL PR.
OU COMO CONSTRUIR MARCAS
EM UM MUNDO “SEM CAIXINHAS”

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SOCIAL PR - Evento ABA Mídia

  • 1. SOCIAL PR. OU COMO CONSTRUIR MARCAS EM UM MUNDO “SEM CAIXINHAS”
  • 2. O MUNDO COM CAIXINHAS… AINDA ESTÁ ENTRE NÓS. JORNAL REVISTA PUBLICIDADE TV DIGITAL RADIO SOCIAL INTERNET` PR
  • 3. PROCESSO LINEAR DE PLANEJAMENTO DE MÍDIA TRADICIONAL. TESTING PAID MEDIA STRATEGY & PLANNING TESTING CREATIVE & IDEA EXECUTION
  • 4. PREPARADO PARA UM MUNDO CHEIO DE CAIXINHAS, SEPARADO ENTRE CONTEÚDO EDITORIAL E INTERRUPÇÃO.
  • 5. AS CAIXINHAS DÃO LUGAR A “MEMBRANAS PERMEÁVEIS”
  • 7. SEARCH ENGINES Sponsored Stories Native Advertising Promoted Posts Distribution Networks Websites Apps E-mail Social Networks Earned & Social Traditional Media Hybrid Media Blogs Forums SOCIAL SHARING Owned & Social CONTENT Paid & Earned
  • 8. SOCIAL SHARING CONTENT SEARCH ENGINES 3 comportamentos prevalecem
  • 9. 3 comportamentos atuais do mundo sem caixinhas PROCURA O search como parte integrante de nossa vida. CONTEÚDO Overdose e novas formas em se consumir SHARE :: CO-tudo Compartilhar, colaborar, contribuir.
  • 10. 3 comportamentos atuais do mundo sem caixinhas PROCURA O search como parte integrante de nossa vida. CONTEÚDO Overdose e novas formas em se consumir SHARE :: CO-tudo Compartilhar, colaborar, contribuir.
  • 11. SEO. Ou como se construia relevância no Google há alguns anos atrás
  • 13. Confiança e reputação constroe-se através dos diálogos em Social Media. Important Not Important 85% 74% 72% 59% 26% 17% 10% Latin America Mexico 14% Brazil Argentina Q203D. Please use this definition of “social media” when answering the following question - Social Media: Interactive online sources that include social networking sites (such as Facebook, MySpace, LinkedIn, Meebo, Orkut, Qzone, RenRen), online discussion forums, content-sharing sites (such as YouTube) and microblogging sites (such as Twitter). How important is it for a company to actively use social media to build your trust? Please use a nine-point scale where one means it is “not at all important to building your trust” and nine means it is “extremely important to building your trust” in a company. (Top 4 Box – Important) (Bottom 4 Box – Not Important) Informed Publics ages 25-64 in Latin America region, Mexico, Brazil, and Argentina.
  • 14. E também através de mídia paga. 25% 70% <5 % GOOGLE SERP IN 2009
  • 16. 3 comportamentos atuais do mundo sem caixinhas PROCURA O search como parte integrante de nossa vida. CONTEÚDO Overdose e novas formas em se consumir SHARE :: CO-tudo Compartilhar, colaborar, contribuir.
  • 17. Quem oferece mais credibilidade no conteúdo é uma pessoa igual a você.
  • 18. Movimentadas pelas ondas de Social Media Influência do Social na audiência de Avenida Brasil.
  • 19. Sendo os maiores influenciadores na escolha de conteúdo de entretenimento. Entertainment Consumption Influencers Recommendation from a 'real life' friend or family member 35% 30% Advertisements/Trailers 29% 26% An entertainment review on television [e.g., Entertainment Tonight, movie reviewer on local news, etc.] 26% 24% Professional review/recommendation from a critic [e.g., in a newspaper, or a 'movie blogger'] 25% 24% Recommendation from or connection to a brand or product I like 22% 25% Recommendation from someone I am connected with mostly through social media but don't know personally 22% 24% Promotional event 22% 24% Recommendation from a person you don't know [e.g., celebrity or someone you follow via social media] 20% 21% Q11 Who or what influences you to… view a program on television; go to a theater to watch a movie; watch a movie on a personal device; watch a Web video online; purchase a new song or album 19
  • 20. Além de direcionado por influências sociais, o consumo de conteúdo não está mais em caixinhas
  • 21. As pessoas quando absorvem o conteúdo a partir de 3 a 5 diferentes fontes estabelecem a confiança . 12% 4% ONCE (1) TEN OR MORE TIMES (10+) 6% 14% TWICE (2) SIX TO NINE TIMES (6-9) 29% 35% THREE TIMES (3) FOUR OR FIVE TIMES (4-5) 64% THREE TO FIVE TIMES Q165. [TRACKING] Think about everything you see or hear every day about companies, whether it is positive or negative. How many times in general do you need to be exposed to something about a specific company to believe that the information is likely to be true? (Provide Space to Insert Number) Informed Publics Ages 25-64 in 26-country global total (excludes Don’t Know Responses)
  • 22. Um consumo de conteíudo multi-dispositivo 51% usam outro dispositivo quando consomem entretenimento e quase SEMPRE ou A MAIOR PARTE DO TEMPO. Q6 When watching entertainment content, how often are you simultaneously using another device [e.g. television, computer, smartphone, tablet, etc.]? Q7 How likely are you to use multiple devices while watching entertainment content to enhance your entertainment experience?
  • 23.
  • 24. 3 comportamentos atuais do mundo sem caixinhas PROCURA O search como parte integrante de nossa vida. CONTEÚDO Overdose e novas formas em se consumir SHARE :: CO-tudo Compartilhar, colaborar, contribuir.
  • 25. 87% Das pessoas no Brasil querem que as marcas compartilhem 16% Dos brasileiros acham que as marcas realmente compartilham As pessoas querem co-criar com as marcas, obter mais informações e experiências mais profundas.
  • 26. 6 áreas de compartilhamento we converse we believe in the same things we do things together we create together we want to achieve the same things we know the same story
  • 27. Milleniums : Querem participar do desenvolvimento dos produtos e dialogar nas redes
  • 28. Pessoas querem experiências de entretenimento com mais imersão. Watch more than one episode of my favorite TV show in one sitting 73% Try new ways to interact with entertainment Access additional online content related to my entertainment Interact in real time with what I am watching Use social networks to interact with talent from the entertainment I like Vote for my favorite contestants on reality TV or music talent shows Watch content while simultaneously using my personal device to buy merchandise Q8 Thinking of your favorite television shows, how likely are you to watch more than one episode in one sitting? Q10 Please indicate how likely you would be to engage in the following activities. 88% 70% 65% 63% 61% 60% 28
  • 29. Starbucks: social sharing como princípio Q8 Thinking of your favorite television shows, how likely are you to watch more than one episode in one sitting? Q10 Please indicate how likely you would be to engage in the following activities. 29
  • 30. SEM LIMITES, SEM CAIXAS Procurar, consumir e compartilhar em todos os territórios.
  • 31. Netflix vem dominado o consumo de filmes nos EUA. 2011 2012 2013 1 2 3 4 5 6 7 8 9 10 ---% Q1 When you think about entertainment (e.g., television, movies, Internet, etc.), which companies come to mind? Open-ended (Shown: US) 31
  • 32. E quando a comparação é só no ambiente online, marcas “estranhas” aparecem Global Online Entertainment Brands YouTube 21% Facebook 18% Google 12% Netflix 10% Amazon 7% Brazil Online Entertainment Brands Facebook 42% Google 28% YouTube 23% UOL 15% Globe 10% 10% Yahoo! 5% Netflix iTunes 5% Twitter 8% Twitter 4% Amazon 7% Sony 4% Orkut 7% 4% Yahoo! 7%
  • 33. Todas as membranas se conectam e circulam histórias e engajamentos
  • 34. Mas…. E o território da mídia paga?
  • 35. The convergence of paid, owned and earned media has blurred the distinction between each. You don’t need to design ads that look like editorial content. Great content is your ad. Richard Edelman, President & CEO 35
  • 36. O conteúdo é o anúncio Novos algoritmos de convergência e relevancia reconhecem o conteúdo como ad. 46x mais alto SPONSORED MARKETPLACE FRIENDS CTR de um post patrocinado é 46x mais alto que os anúncios no lado direito Conteúdo está em tudo. Amplificação também 36
  • 37. Da estrutura linear para o ciclo de real time. spot a trend choose a trend optimize develop concept measure approve amplify post
  • 38. SOCIAL PR. OU COMO CONSTRUIR MARCAS EM UM MUNDO “SEM CAIXINHAS”

Notas do Editor

  1. SEARCH: Como ponto de partida do serhumano. Agora, e sempre.
  2. Semdúvida, trata-se de um meioparaqueempresas se posicionem de forma ativa.
  3. iCrossing2009
  4. Wordstream2012
  5. This is where we see the crisis of leadership. We did see a global uptick from last year, but rank order fundamentally did not change. CEO’s and Government officials remain in the bottom two spots, the only two spokespeople below 50%.The dynamic has changed from classic authority figure to the new normal: Academics or experts remain the most credible spokespeople, a trend that we saw begin in 2008, followed by “a person like yourself”, which has remained consistent since 2010, 2011.
  6. Seven in ten enhance their entertainment by simultaneously using another device (slide 7)-While consuming entertainment content, 70% of all surveyed are likely to enhance their experience by using at least one other device simultaneously.   
  7. Personal recommendations are the top influencer of entertainment consumption (slide 23)Good to remember that, according to Trust Barometer and 8095, the peers are the most credible source to build an opinion about a brand – the same happens with entertainment.
  8. In this age of skepticism, there is a need for repetition in orderto be believed. 64% need to hear something 3 to 5 times to believe it. Repetition matters.
  9. Seven in ten enhance their entertainment by simultaneously using another device (slide 7)-While consuming entertainment content, 70% of all surveyed are likely to enhance their experience by using at least one other device simultaneously.   
  10. The notion of a “captive audience” is redefined (slide 5 from DRAFT 5 1 13 545)
  11. The notion of a “captive audience” is redefined (slide 5 from DRAFT 5 1 13 545)
  12. In the US, Disney continues to lose traction in brand awareness; Netflix rises (slide 17)
  13. 1- Facebook – social curator/aggregator2 – Google – curator/defines relevance3 – YouTube – main channel for this kind of content4 – UOL – one of the main web portals in Brazil5 – Globo – integrates efficently its various platforms – delivers content under a transmedia logic6 – Netflix – gaining ground with owned productions, such as “House of Cards”, among others7 – Twitter – social curator8 – Amazon – online store/good reputation/gives access to a wide range of titles9 – Orkut – strong decrease of relevance/”former facebook” in Brazil10 – Yahoo! – too weak in comparison with google or news centers
  14. Today, the conversation has evolved from content branding to converged media. The convergence of paid, owned and earned media has blurred the distinction between each. You don’t need to design ads that look like editorial content. Great content is your ad.
  15. A ondapipocaO sucessopipocaJornada do consumidorO fim do conceito de interrupçãoPR é search, é o drive quemovimentaos 3 hábitos do consumidor, PR nãoestáemcaixinhas, eleestápresentenarelação com um membro de umacomunidade. Nãotrato com o consumidor, mas sim um membro de umacomunidade. Saber quemeusou: a marcaprecisa saber suaidentidade. Criarhistórias a partir da minhaidentidade: nãoédescrever, nãoécontarfatosoudescreverprodutos. Aomesmo tempo nãoésimplesmentefazer um anúncio de mídiaimpressa. É um meio do caminhoqueaindaestásendodesenvolvido. É o conceito da marcacarismática. Aquelasquenãopodemserlovebrands, quesejamcarismatic brands