Leveling Up - Five Real World Examples of Incremental Maturity v0.1b
1. Leveling Up:
Five Real-World Examples of
Incremental Maturity
Tony Appleby, MBA, PMP, SCPM, CSM
PMI Certified OPM3® Professional
PMINZ 20th National Conference
4 September 2014
10. 10
Baseline current
environment and
document issues
through
interviews,
surveys, and
artifact reviews
Map current
situation with the
maturity model
and industry best
practices to
identify gaps
Compile and
document project
management
maturity
assessment
findings
Document and
prioritize
recommendations
for improvements
OPTIONS
Level of rigor of the assessment
Organizational elements to be assessed
Deliverables to be produced
Use of surveys and/or focus groups
APPROACH
11. 11
REAL WORLD EXAMPLE 1
Regional municipal agency in the United
States with 2600 employees and an
Information Technology team of 48 staff
• Technology projects severely
mismanaged
• IT staff felt overworked
• Executives had little insight into work
efforts
“What is wrong with our IT group?”
13. 13
REAL WORLD EXAMPLE 1
• The agency has a strategic plan that
helps not just IT, but entire agency
• Priorities are known and resources
allocated appropriately
• Stakeholder satisfaction is
significantly improved
• IT staff morale is markedly higher
• Maturity level 1.4 2.6 in one year
14. 14
REAL WORLD EXAMPLE 2
Multinational mining corporation in
South Africa with over 10,000 employees
• Country GRC requirements changed
• Wanted to create efficiencies
• Need to diminish corporate exposure
“Make it quick and inexpensive!”
16. 16
REAL WORLD EXAMPLE 2
• Redundant staff identified and
repurposed
• Business processes streamlined,
reducing some efforts by ~50%
• Reduction in unnecessary fees for
untimely services
• Decreases in risk and unneeded
system
• Maturity level 2.5 3.6 in one year
17. 17
REAL WORLD EXAMPLE 3
Multinational telecommunications
carrier in EMEA with over 175,000
employees and revenue > 50B Euro
• Period of acquisitions
• B2B CSFs not being achieved
• Internal efforts to understand and
remediate were not working
“What is wrong with our sales and
marketing efforts?”
19. 19
REAL WORLD EXAMPLE 3
• Increased business development budget by less than 10%
• Invested less than 10% of its equivalent annual budget in
the process re-engineering project
• Reduced the number of proposals from 1200 to 500
• Grew its win rate from 30% to 72% in one year
• Increased the average size of new contracts by a factor of 7
• Contracted >$1 billion in sales against a $400 million goal
(250% of goal)
20. 20
REAL WORLD EXAMPLE 4
U.S. state government agency with 9000
personnel across 170 field offices
• Mandate to overhaul the agency’s existing
infrastructure and supporting processes
• Detailed business process mapping not an
option
• Significant potential resistance to change
“Develop the change transformation plan.”
22. 22
REAL WORLD EXAMPLE 4
• 192 processes identified that should not
be changed
• 177 specific actions
• Sequenced
• Levels of effort
• Tied to achievement goals
• Change readiness assessment
• Talent assessment
Requirements gathering and planning model
for other state agencies and departments
23. REAL WORLD EXAMPLE 5
Multibillion USD, multinational research and
product development firm with 4000 staff
• Culture of innovation
• No internal mechanisms to prioritise
• Inability to constrain opportunities
• Unduly long development cycles
“How do we effectively implement project
management practices within our culture?”
23
25. 25
REAL WORLD EXAMPLE 5
• Informed incremental improvement
initiative already producing results
• Prioritisation mechanism established and
supported by associates
• Initial methodology, toolkit, and support
mechanisms deployed
Improvement initiative is ongoing and has
gained significant support across multiple
stakeholder communities within the division
and is being considered across the company
26. “The future is already here;
it is just unevenly distributed.”
William Gibson
28. 28PMI and the PMI logo are registered marks of the Project Management Institute, Inc.
BOUTIQUE CONSULTANCY
Maturity Assessment Services
Transformation Management Services
Certified Assessors
Minimum 25 Years Experience
tony.appleby@projectstrategy.com
www.projectstrategy.com
+1 800 452 7814 (US/Canada/UK)
+971 5567 97000 (UAE/India)
+234 1 280 9345 (Nigeria)
WHO WE ARE
Editor's Notes
Maturity assessments include Compliance Audits, ITIL, CoBIT, Six Sigma, CMMi, eTOM, Independent Verification and Validation (IV&V), and more.