Mais conteúdo relacionado Semelhante a Off the Shelf Elearning Courses on Behavioral, Compliance, Finance, Management, Sales and Languages (20) Mais de Gunjan Gupta (gunjan.gupta@zobble.com) (6) Off the Shelf Elearning Courses on Behavioral, Compliance, Finance, Management, Sales and Languages1. 2014 | E-Learning Courses Catalogue
OFF THE
SHELF
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
2. 2014 | E-Learning Courses Catalogue
2014 | E-Learning Courses Catalogue
Index
Who We Are
3
Our Off-the-Shelf Programs
4
Our Catalogue
5
Contact Us
115
Courses to
live well,
and make
well.
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
2
3. 2014 | E-Learning Courses Catalogue
With Open Minds
Who We Are
We help you attain your goals by:
With Open Minds is a
dedicated place for learning
for both individual learners
and institutions or groups.
With Open Minds serves as a
platform
for
imbibing
knowledge about a variety of
topics such as learning new
languages, improving soft
skills, understanding financial
procedures
and
other
concepts that enrich the
learners’ mind and equip
them to work better in a
professional environment. A
complete service is provided
by offering a reliable learning
management system within
the portal, thus eliminating
the need for investing in a
separate platform.
Providing cost-effective training for your team with
off-the-shelf learning programs
Providing custom learning programs to meet your specific
corporate and brand needs
Rapidly transferring the most current knowledge to your
corporate, educational and individual liaisons by developing
custom learning programs
Ensuring compliance with corporate integrity agreements and
robust and effective certification programs
Our off-the-shelf courseware,
combined with our blended
learning approach to program
development, allows us to
deliver the best possible
solutions to meet your unique
educational needs — all
without breaking the bank!
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
3
4. 2014 | E-Learning Courses Catalogue
Our Off-the-Shelf Courses
At With Open Minds, we understand that the training requirements for
the industry are growing while budgets are shrinking, making the need
for efficient and effective training even more important. Our
affordable off-the-shelf learning programs allow you to provide quality
educational materials at a fraction of the cost of traditional custom
programs.
Custom Off-the-Shelf
We also recognize that our off-the-shelf programs are not always going
to be an exact fit for your needs. With this in mind, we have made
available custom off-the-shelf solutions. These allow you to take the
existing off-the-shelf program and modify it to better meet your
training requirements — saving you time and money!
New Off-the-Shelf
If you cannot find an appropriate off-the-shelf solution for your needs,
With Open Minds will collaborate with you to develop the right off-theshelf program for your team. You will have the opportunity to provide
direct input during the content development phase.
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
4
Each With Open Minds
off-the-shelf
program
comes
with
the
following:
• An LMS (SCORM 1.2), Web,
or CD-ROM ready program
•A
paper-based
backgrounder available as a
PDF file
• A customized user interface
and branding to match your
company or business unit
colours
5. 2014 | E-Learning Courses Catalogue
Our Catalogue
Courses on PERSONAL DEVELOPMENT
*
*
*
*
Email Etiquette
Effective Communication
Presentation Skills
Social Etiquette
Business Etiquette
Fine Dining
Corporate Grooming
Giving and Receiving Feedback
Handling Difficult Conversations
Teleconferencing
Time Management
Art of Delegation
Assertive Communication
Negotiation Skills
Decision Making
Emotional Intelligence
Stress Management
Innovative Thinking (Creative Thinking)
6 Thinking Hats
Leading Effective Meetings
74
Managing Conflict
Dealing with Challenging Customer Interactions
Performance Under Pressure
Transaction Analysis
7
10
13
18
21
24
28
32
35
38
42
46
49
52
57
60
64
68
71
-----
Courses on THE LANGUAGE FACTORY
Introduction to Japanese
77
Courses on MANAGEMENT
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
80
83
--
*
*
Team Building
Coaching
Leading Effective Teams
continued on next page
Content Outline available on request
5
6. 2014 | E-Learning Courses Catalogue
Our Catalogue
(continued…)
Courses on COMPLIANCE
Fraud Awareness & Prevention
Preventing Sexual Harassment at Workplace
Environment, Health and Safety Awareness
Information Security Awareness
86
89
92
97
Courses on FINANCE
Commodities
Basics of Insurance
104
107
Courses on ENVIRONMENT HEALTH AND SAFETY (EHS)
Ergonomics
110
* Courses on THE SALES BRIEFCASE
Selling Skills
Advanced Sales Training
Negotiation Skills for Sales
Assertiveness Sales Skills
Closing Skills: “Confirming the Sale”
Cold Calling: “Effective Introductory” Calls
Consultative Selling
Customer Relationship Skills
Dealing with Challenging Customer Interactions
Mistakes: Eliminating 20 Mistakes Sales Pros Make
Sales Presentation Skills
Prospecting/Lead Generation
Overcoming Objections in Sales
Telemarketing/Telesales
*
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
6
---------------
Content Outline available on request
7. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1001
Number of Topics: 3 topics
Seat Time: 70 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
7
8. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
E-Mail Etiquette
Content
In a rapidly shrinking, ever-inter-connected world, the e-mail
is taking over as the primary tool of communication and proof
of record. In such a scenario, can any professional take
chances by writing e-mails that are unclear, error-ridden, and
vague? Of course not!
But there is a large group out there who could do with a little
tightening of their e-mail writing skills. Zobble Solutions
Private Limited’s E-Mail Etiquette course aims to fill this
critical gap in the modern working professional’s skill set.
Our course covers everything – from the structure of an e-mail
to formatting an e-mail to writing e-mails that convey the
knowledge and professionalism of the sender. With the e-mail
becoming an integral part of everyone’s workday, we believe
that this E-Mail Etiquette course will help our audience
become better at communicating using the written word.
Technology
Branding / Customization
8
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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9. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
E-Mail Etiquette
Course Outline
Module 1: Introduction to Basics of Email
Importance of e-mails
Basic structure of an e-mail
Module 2: Email Etiquette
Writing an e-mail - best practices
Etiquette for sending e-mails through mobile
phones
Module 3: Writing Effective E-Mails
Setting the tone
Structuring the mail message
Responding to e-mails
Replying to unpleasant e-mails
Cultural sensitization
Checklist before sending an e-mail
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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10. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1002
Number of Topics: 2 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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11. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Effective Communication
Content
The importance of communicating effectively one’s thoughts,
ideas, and suggestions has never been clearer in today’s ultracompetitive world. Between two persons at the same level of
skill, the person with the better communication skills will come
ahead every time, based on his/her ability to articulate
thoughts and opinions clearly.
Some people have this ability inherent in them. Most of us do
not. We see master communicators at work and are secretly
envious; we wonder if we ever will be able to put across a
point like that…
With an aim to bridge this requirement gap, Zobble Solutions
Private Limited has introduced its Effective Communication
course! Our aim here is simple –equip the course audience with
practical, easy-to-do, and effective steps towards better
communication skills.
Technology
What this is NOT
This is NOT a language training course!
We do not believe that effective communication is the
preserve of the English language alone. Our course focuses on
language-independent skills. We have created this course in
English though, with English the dominant language in today’s
corporate workplace.
Branding / Customization
11
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
11
12. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Effective Communication
Course Outline
Module 1: Basics of Communication
Concept of communication – an introduction
Communication approach – cause and effect
Components of communication
Context
Body Language
Interference
Active Listening
Process of Communication
Types of Communication
Written Communication
Talking tips
Concrete words, not abstract
Use of jargon
Moderate speed of speech
Module 2: Interpersonal Communication
Interpersonal Skills
Communicating with Peers
Communicating with Superiors
Communicating with Subordinates
Influencing Skills
Assertive Communications
Probing Skills
Communicate Responsibly with Ownership
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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13. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1003
Number of Topics: 4 topics
Seat Time: 70 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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14. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Presentation Skills
Content
Have you ever been in the audience and admired the way in
which the speaker confidently holds forth on his or her topic?
Have you wondered if it would ever be possible for you to be
on that same stage, keeping the audience spell-bound with
your knowledge and poise?
Some people stride the stage and get their message across
easily. Most of us though, need some practical encouragement.
Zobble Solution Private Limited’s Presentation Skills course is
here to provide that!
This course gives you practical tips on how to put together a
successful presentation. It tells you what to do as well as what
not to do while presenting. As with any skill, all it needs for
you is to practice what you have learned.
Technology
What this is NOT
Our focus in this learning program is NOT the Microsoft
PowerPoint presentation. Instead, we have focused on the
specific skills required by anyone who might come up in front
of an audience - how to connect with them and how to
communicate effectively with them.
Branding / Customization
14
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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15. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Presentation Skills
Course Outline
Module 1: Introduction to Presentations
Categories of Presentations
Training Presentations
Instructional Presentations
Informative Presentation
Types of Presentations
Sales Presentations
Presentations to Persuade
Status Report Presentations
Product Demonstration Presentations
Business plan/Strategy Demonstrations
Online Presentations
Webinar
Video conferencing
Module 2: Before the Presentation
Scope of the presentation
Defining the presentation audience
Defining time period of the presentation
Keeping tabs on presentation time
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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16. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Presentation Skills
Course Outline (continued)
Realistic scope
Split presentation into sections
Do not rush
Avoid digressing
Take help
Practice the presentation
To-do list
Invitations and agenda
Check to ensure final version of the presentation
Projector testing
Setting up projector or the environment
Back-up plan (Worst case scenario)
Feedback form – designing and distributing
List of materials to be shared before and after the
presentation
Study material for additional reading
Module 3: The Presentation
Structure the presentation
Beginning - Getting attention of audience
Middle – Engaging the audience with the content
End – Engaging the audience in the summary and Q&A
session
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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17. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Presentation Skills
Course Outline (continued)
Visual aids
Tips for the beginning, middle, and end of a
presentation
How to deal with Question and Answer (Q&A)
sessions
Handling difficult questions
Handling unpleasant questions
Transitions while presenting
Key parameters of slide presentations
Module 4: Presentation Best Practices
Involving the audience
Targeted questions
Rhetorical questions
Questions introducing a concept
Question vis-à-vis Statement
Recognition
Non-verbal communication
Hands
Pointing
Touching the face
Folding arms
Eye contact
Gestures
Posture
Movement
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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18. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1004
Seat Time: 40 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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19. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Social Etiquette
Content
Your personal success depends largely on how you present and
behave yourself in the company of others. There are some
un-written rules to this - you might be aware of them but
often ignore them as being unnecessary or unimportant.
We could collectively call these rules ‘Social Etiquette’–the
very name of the product Zobble Solutions Private Limited is
proud to present!
With this course, we have aimed at giving you a helping hand
in understanding and implementing rules of etiquette in the
social sphere.
Technology
Branding / Customization
19
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
19
20. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Social Etiquette
Course Outline
Playing the Host
Planning
Arranging venue, food and beverage
Making guest list and sending invitations
Dealing with a difficult guest
Receiving and giving a compliment
Being the Guest
Arrival at a party
Elevator etiquette
Getting in and out of the car
Entering a room, leaving a room
Restroom etiquette
Taboo topics (culture or religion specific topics)
Greeting and complimenting the host
Working the room
Working your way to the dinner table
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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21. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1019
Seat Time: 40 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
22. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Business Etiquette
Content
In spite of putting your best at work, you may still feel you
are not getting the results you desire.
Success in the business world relies not only on skill but also
on the ability to behave in an acceptable manner in various
corporate settings. If you conduct yourself in the appropriate
way, you are sure to open new vistas that may have otherwise
been closed to you.
The Business Etiquette course will take you through various
segments of the corporate sphere and inform you as to what
to do and what not to.
Technology
Branding / Customization
22
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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23. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Business Etiquette
Course Outline
Making Introductions
The act of introduction
Handshakes
Using titles
Personal space
Personal enquiries
Business Cards
Meeting Room Etiquette
Meeting timings
Agenda
Mobile phones at a meeting
Speaking at a meeting
Resolving conflicts
Signing off
Distance Interactions
Conference calls and use of speak phone
Video conferencing
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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24. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1005
Number of Topics: 7 topics
Seat Time: 70 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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25. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Fine Dining
Content
The role of a successful professional does not stop at being
good at just your specific job at the workplace. To truly get
that well-rounded personality, you need to equip yourself with
a few other social skill sets.
One such skill set is that of fine dining. Zobble’s Fine Dining
course is for all those of us who might look at a formal dinner
table and wonder what all the forks and spoons and knives are
for…
If you want to give out that aura of polished elegance, the
Fine Dining course is a great place to start. Right from
understanding various items of tableware and silverware to
toasting and serving etiquette, this module will school you in
the intricacies of the formal dining experience.
Technology
An important note! You will find that although we discuss the
finer aspects of dining in this course, most of the etiquette
tips are universal – whether you are in a Michelin star
restaurant or your neighborhood café.
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
25
26. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Fine Dining
Course Outline
Module 1: Arriving and getting seated
Arriving on time
Coat check
Seating charts and other rules of seating
etiquette
Rules of etiquette for using the napkin
Module 2 : Tableware & silverware
Plates – types and functions
Forks, knives, and spoons
Glasses – types and functions
Rules of etiquette for silverware & tableware
Module 3: Eating difficult foods and using specific
cutlery
Sushi
Crab
Lobster
Oysters
Using chopsticks
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
26
27. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Fine Dining
Course Outline (continued)
Module 4: Toasting etiquette
Etiquette rules for the “toaster”
Etiquette rules for the “toastee”
Module 5: Dos and don’ts of dining
Eating and drinking etiquette
Eating common foods
Module 6: Ordering and passing dishes
Etiquette rules for using the menu
Etiquette rules for passing dishes
Etiquette rules for getting refills
Module 7: Tipping Etiquette
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
27
28. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
Program Code: PD-EM0-1006
Number of Topics: 4 topics
Seat Time: 75 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
29. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Corporate Grooming
Content
Have you been in a position where you have been embarrassed
by a colleague – a colleague who is otherwise extremely
competent but is notoriously lax when it comes to his dress
sense or personal hygiene? Chances are, you have. Or even
worse, maybe you were the cause of embarrassment!
At any rate, the above not-so-pleasant introduction was to
highlight the importance of personal grooming at the
workplace. As a work professional, you owe it to your
colleagues, clients, vendors… in fact anyone you might
interact with, to be well-groomed.
Zobble’s Corporate Grooming course will give you straight-up
tips on the dos and don’ts of dressing, accessories, and
personal hygiene. As a bonus, we have also included a section
on rules of casual style – for that last working day of the week
when you can let your hair down (an action that also has
rules)!
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
29
30. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Corporate Grooming
Course Outline
Module 1: Dressing
Formal wear for men and women
Shirts and tops
Trousers and skirts
Business suits
Jackets, blazers, and tuxedos
Semi-formal wear for men and women
What is allowed
Where to draw the line
Module 2: Accessories
Shoes
Sandals and pumps
Socks
Ties
Belts
Wallets
Handkerchiefs
Glasses
Cuff links
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
30
31. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Corporate Grooming
Course Outline (continued)
Module 3: Hygiene
Keeping clean
Soaps
Shower gels
Hands
Feet
Hair
Deodorants and colognes
Getting the right perfume
Hygiene red alerts
Hair
Nails
Feet
Nasal hair
Elbows
Module 4: Casual Style
Acceptable casual wear
What’s not acceptable casual wear
Rules of casual wear
Casual no-nos
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
31
32. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
32
Program Code: PD-EM0-1007
Number of Topics: 4 topics
Seat Time: 35 minutes
Treatment: Level: 3, Scenario
based
Audience: Executives/Manager
33. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Giving and Receiving Feedback
Content
As part of an organization, your performance is critical to its
growth. But how?
The concept of feedback – both giving and receiving is key to
make those important improvements and adjustments to keep
an organization both nimble and forward-looking.
We, at Zobble Solutions Private Limited have created the
Giving and Receiving Feedback course to give you the best
opportunity for quality feedback. It will give you tips on how
to give specific, effective feedback. More importantly, it also
tells you how to effectively maximise feedback that you
receive. Remember, feedback is aimed at improvement – the
better equipped you are at both aspects of feedback, the
better placed you will be to map your own progress to the
organization’s.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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34. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Giving and Receiving Feedback
Course Outline
Module 1: Importance of feedback
Module 2: Giving feedback – best practices
Focus on specific aspects
Do not get personal
Actionable feedback
Ask permission
Do not give advice
Give timely feedback
Consistency of feedback
Module 3: Receiving feedback – best practices
Open to feedback
Do not judge
Appreciation
Don’t be defensive
Listen
Cool down
Module 4: Giving feedback - difficult people
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
34
35. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1008
Seat Time: 30 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
35
36. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Handling Difficult Conversations
Content
It is inevitable that in the course of our professional lives, we
come across colleagues (subordinates, peers, or superiors) who
are difficult to deal with. This type of co-worker typically
conforms to a few specific character traits – easily taking
offence at the slightest provocation, ignoring orders or
instructions, and a drag on morale.
What would you do in such a situation? Zobble Solutions
Private Limited’s Handling Difficult Conversation course gives
you the tips required to deal with such difficult conversations.
This course will give you tips on how to defuse difficult
situations that might arise in your day-to-day lives. The key
idea here is to ensure that such people, who are normally
productive and efficient, are able to do the tasks or jobs
assigned to them effectively; your knowledge of how to deal
with them effectively will ensure their productive
participation in achieving team and organizational goals.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
36
37. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Handling Difficult Conversations
Course Outline
Behavioural aspects of difficult people
Temporary and chronic difficult behaviour
Reasons to deal with difficult people
When to deal with difficult people
Importance of assertive behaviour
Tips to handle difficult people
Best practices of giving feedback to difficult people
Identifying different types of difficult people
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
37
38. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1009
Number of Topics: 6 topics
Seat Time: 45 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
38
39. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Teleconferencing
Content
A teleconference can simply be an audio conference on a
phone with friends to – depending on the equipment present –
a video conference among business associates across the globe.
The internet has made our world has smaller, communication
has become cheaper. Teleconferencing is often used by larger
businesses and almost always by MNCs. So do you wish to add
this valuable skill to your toolkit? Zobble’s Teleconferencing
course will help you do just that and much more, you’ll learn:
•Setting up an Audio/Video Teleconference
•Setting up at Home/Office
•Troubleshooting Issues
•Common Technical Jargon
And more by the end of this course, you will thoroughly
understand this new means of communication and enjoy using
it.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
39
40. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Teleconferencing
Course Outline
Module 1: Introduction to Teleconferencing
What is teleconferencing
Types of teleconferencing
Video conferencing (or web conference)
The need for teleconferencing in present times
Why teleconferencing is easy and convenient (and
free)
Uses of teleconferencing
Module 2: How do you set up a teleconference
How it works
Minimum requirements to set up a phone/video
teleconference
Module 3: Teleconferencing
Setting up a teleconference for an individual or
small-time company
How to start a teleconference
How to end a teleconference
Setting up a teleconference using phone lines
(Company)
How to start a teleconference
How to end a teleconference
Handling tricky situations
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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41. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Teleconferencing
Course Outline (continued)
Module 4: Video Teleconferencing
Setting up a video teleconference (Individual)
How to start a video teleconference
How to end a video teleconference
Setting up a video teleconference (Company)
How to start a video teleconference
How to end a video teleconference
Other features of video teleconferencing
(eg. Chat, file sharing, and more)
Handling tricky situations
Module 5: Video conference Etiquette
Introduction (Consequences of being unaware of
etiquette)
Before starting a teleconference (business)
Informing clients/teams and setting up
During a teleconference (business)
Dos and Don'ts
Ending the call (business)
Module 6: Vulnerabilities and Preventive Measures
Changing configurations
Encryption Setting and changing passwords
Troubleshooting
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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42. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EML-1010
Number of Topics: 6 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives - Ltd. All rights
© 2014 Zobble Solutions Pvt. Leadership reserved.
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43. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Time Management
Content
Worried about how minutes turn to hours while browsing through
the internet or talking with colleagues? A week's deadline delayed
by almost a month; creating this empty feeling which eats into your
motivation as well as the faith you have in your skills. Why do you
think it happens?
Time is a fixed resource – we all get 24 hours a day. The reasons
why some get their tasks done while others end up rushing, boils
down to:
•Listing priorities correctly
•Setting realistic time-aware goals
•Avoiding procrastination
Time management is important in today’s competitive world.
Understanding this requirement, Zobble’s Time Management
course trains you in scheduling effectively, dealing with
distractions, implementing techniques for delegation, and much
more.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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44. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Time Management
Course Outline
Module 1: Introduction
How is your time management?
Importance of time management
Understand barriers to successful time management
Self-test
Daily activity log
Module 2: Goal setting
Introduction
Why Set Goals?
Starting to Set Personal Goals
S.M.A.R.T. goals (Specific, Measurable, Attainable, Realistic,
Timely)
Backward Goal Setting
Module 3: Tools for Prioritization
Important vs. Urgent
Delegation
Module 4: Managing Interruptions
Managing Interruptions
Tips for managing interruptions
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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45. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Time Management
Course Outline (continued)
Module 5: Managing Procrastination
What is procrastination?
Causes of procrastination
Indicators of procrastination
Strategies for overcoming procrastination
Module 6: Scheduling
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
46. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1011
Number of Topics: 4 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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47. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Art of Delegation
Content
“Delegation” is quite a common term used in various professional
circles, but do most people really understand its meaning beyond
that of “assigning work”. Shoddy delegation skills will frustrate,
confuse, and demotivate employees and teams; wasting valuable
time, money, and resources for the company.
Going through the course, you will add an important tool to your
management arsenal by understanding—the Art of Delegation.
The course teaches you:
•How to delegate?
•What gets in the way of delegation?
•Why delegate?
Technology
•Characteristics of effective delegators
•Knowing when to let go
And much more as you move along the module to understand what
makes an efficient delegator.
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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48. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Art of Delegation
Course Outline
Module 1: Introduction to Delegation
What is delegation?
Aspects of delegation
Delegation benefits
Characteristics of effective delegators
Delegation triangle
Module 2: The Delegation Process
Five stages of delegation
Why delegate?
Approaches to delegation
Sideways delegation
Upward delegation
Module 3: Overcoming Delegation Problems
Importance of clear communication
What the task is
Why you are delegating to them
Where the task fits in the big picture
When it must be completed
What resources are available
Levels of authority
Monitoring progress
What gets in the way of delegation?
Do not over delegate
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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49. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1012
Number of Topics: 2 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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50. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Assertive Communication
Content
“Our lives begin to end the day we become silent about things
that matter” – Anonymous
From a very young age we have been told to only focus on our
core skill and assume that recognition will follow, while this
advice does hold true, it is not enough. In today’s highly
competitive world it is necessary to be able to state your needs
and bring your hard work to the attention of your superiors,
failure to do results in; resentment and reduced motivation.
Assertive communication lets you express your views as well as
hold your ground without appearing unnaturally aggressive.
Zobble’s Assertive Communication course will teach you all that
which is necessary to communicate assertively.
You will learn:
Technology
•Elements of Assertive Behaviour
•Benefits of Being Assertive
•Different Types of Communication
•Conflict Resolution
And much more also, with the stimulated scenarios provided in
our course to test your understanding, we hope you will not have
to worry about being tongue-tied ever again.
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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51. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Assertive Communication
Course Outline
Module 1: Introduction to Communication
Types of Communication
Characteristics of Different Types of
Communication
Module 2: Assertive Communication
Elements of Assertive Behaviour
Difference Between Assertiveness and
Aggressiveness
Benefits of Being Assertive
When Does Assertiveness Not Work?
Learning Assertive Behaviour
Barriers to Assertive Communication
Bringing Assertiveness in the Profession
Various Techniques for Conflict Resolution
Techniques for Assertive Communication
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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52. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-0M0-1013
Number of Topics: 5 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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53. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Negotiation Skills
Content
Whether it is getting money, time, cooperation, or
commitment, negotiation skills are necessary if you wish
to avoid heated arguments and lessen resentments. We
all have needs and wants; negotiation helps you resolve
the conflicts that arise due to these wants. It helps you
to create a compromise that will benefit both parties
essentially creating “win-win” situations.
Zobble’s Negotiation Skills will teach you:
•Creating Desire
•Adopting the Correct Attitude
•Cause of Objections
•Negotiation styles
•Getting agreement
Technology
And a wide range of other topics to give you an edge to
turn a hesitant “Yes” to a confident one.
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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54. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Negotiation Skills
Course Outline
Module 1: Introduction to Negotiation
What is negotiation?
Why negotiate?
Stages of negotiation
Preparation
Discussion
Clarifying Goals
Negotiate for a win-win outcome
Agreement
Implementing a course of action
Module 2: Before Negotiations Begin
Plan and prepare for negotiations
Understand any objections raised
Identifying the root of the objection
Failure to create desire
Failure to be perceived as an expert
Adopt the correct attitude
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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55. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Negotiation Skills
Course Outline (continued)
Module 3: Guidelines for Successful Negotiations
Negotiating styles
Personal power and how to increase it
Demonstrate respect
Reaffirm your statement
Define the problem
Collaborate
Module 4: Strategies for Overcoming Objections
Get to it first
Silence is golden
Thank them
Empathise
Overcoming common objections
Fear of change
Timing
Need for other input
Personal politics
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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56. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Negotiation Skills
Course Outline (continued)
Module 5: Strategies for Getting to Agreement
Positional negotiators
Attacking their own position
Attacking your ideas
Attacking you
Using a third party
Changing the paradigm
Closing stages of negotiation
Module 6: After the negotiation
When agreement is reached
When no agreement is reached
Alternatives
Making your agreement last
Preparing a personal action plan
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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57. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-0M0-1014
Number of Topics: 2 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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58. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Decision Making
Content
Taking quick decisions shows bold character, taking
effective decisions shows foresight, which is a skill good
leaders possess. In any workplace, the ability to take
good decisions is crucial. Good decisions are guided by
context, defined principles, clear objectives, and
understanding options.
Zobble’s Decision Making course will teach you:
•Components Aiding Decision-Making
•Looking/Evaluating Alternatives
•Making Tough Decisions
•Getting Used to Risk and Uncertainty
•And more
By the end of this course you will learn various methods
and gain insights which will enhance your decision
making process. So get the decisive edge, and have full
faith in your decisions for now on.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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59. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Decision Making
Course Outline
Module 1: Introduction
What is decision making?
Effective decision making
Module 2: Stages of decision making
Listing possible solutions
Setting a time scale and deciding responsibility
Information gathering
Weighing the risks
Deciding what is important
Weighing up the pros and cons
Making the decision
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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60. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-0M0-1015
Number of Topics: 6 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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61. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Emotional Intelligence
Content
Having trouble keeping unwarranted bursts of anger in check?
Count to ten!
Do you get this crippling sense of fear when you make mistakes
at your office? Remember that “your mistake is not your
identity” and tell yourself “I made an honest mistake, I can fix
it“.
A good understanding of EI (emotional intelligence) is
necessary to be more successful, healthier, and happier.
Zobble’s Emotional Intelligence course will teach you:
•Understanding that Emotions can Incapacitate You
•Your Emotional Triggers
•Root-Cause Feeding Unhealthy Emotions
•Increasing Self-Awareness
•Predicting Your Emotional Responses
•Social Awareness
•And more
Technology
By the end of this detailed course you will be able to manage
your own emotions as well as be aware the emotions –and act
accordingly– of the people around you.
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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62. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Emotional Intelligence
Course Outline
Module 1: Overview of Emotional Intelligence
Theories of multiple intelligences
Importance of emotions
Emotions and the brain
Module 2: Why Emotional Intelligence Matters?
Value of optimism
Cost-savings from emotional intelligence
Emotionally intelligent leaders
Emotional intelligence and safer, happier workplaces
Module 3: Self-Awareness
Emotional self-awareness
Increasing self-awareness
Accurate self-assessment
What self-assessment involves
Forecasting your feelings
Self confidence
Module 4: Self-Management
Self-control
Reflection
Reframing
Rehearsal
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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63. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Emotional Intelligence
Course Outline (continued)
Trustworthiness
Conscientiousness
Adaptability
Achievement Orientation
Initiative
Module 5: Social Awareness
Empathy
Awareness and acknowledgement
Sensitivity
Organizational awareness
Service orientation
Module 6: Social Skills
Influence
Leadership
Developing others
Communication
Change catalyst
Building bonds
Teamwork and collaboration
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
64. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1016
Number of Topics: 6 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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65. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Stress Management
COURSE FEATURES
Content
Stress is inevitable…might as well get used to it, right? Not
exactly, your brain is hardwired to set off a rush of hormones the
second it feels threatened immediately or in the near future, but
constantly being in this heightened state is harmful, the harm is
similar to being told to sprint 100 m every day. Just like physical
exertion, mental stress is harmful if it occurs persistently beyond
your capacity to cope.
Zobble Solutions Private Limited’s Stress Management course
intends to teach you just that; to cope with the inevitable stress
that comes everyday in your personal and professional life.
You will learn to:
•Identify Types of Stress
•Warning Signs of Excessive Stress
•Methods for Reducing Stress
•And Much More
Technology
Also included are further tips for employers and supervisors. Take
control of your life. Good Luck!
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
66. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Stress Management
Course Outline
Module 1: Introduction
Why people experience stress
Learning to manage job stress
Module 2: Types and Cause of Stress
Process of stress
Hierarchy of needs
Physiological needs
Safety needs
Belonging needs
Ego-status
Self-actualisation
Types of organisational stress
Personal sources of stress
Module 3: Impacts of Stress
Levels of stress
Acute stress
Episodic acute stress
Chronic stress
Warning signs of excessive stress at work
How you currently cope with stress
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
67. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Stress Management
Course Outline (continued)
Module 4: Self Care Methods for Reducing Stress
Exercise
Healthy eating
Plan for success
Get plenty of sleep
Changing your focus
Plan for relaxation
Module 5: Further Methods for Reducing Stress
Reducing stress through time management
Improving emotional intelligence to reduce stress
Additional tips for employees
Additional tips for employers and supervisors
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
68. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-EM0-1017
Number of Topics: 3 topics
Seat Time: 45 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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69. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Innovative Thinking
Content
Edward de Bono has rightly said “Creative thinking is not a
talent; it is a skill that can be learnt”.
Innovative Thinking is the process of generating new & useful
ideas to solve existing problems. It empowers people by adding
strength to their natural abilities which improves teamwork,
productivity and where appropriate profits.
Zobble’s Innovative Thinking course offers many practical
methods to stir the gray cells in your brain in the right direction.
Here you will learn how to break limitations in one’s thinking,
master new techniques that will help create innovative ideas as
well as learn how to choose the best idea out of many and
develop plans for its presentation and
implementation. Developing original ideas isn’t dependent only
on one’s ability but, it’s also important to acquire techniques to
develop new ideas.
Our course will teach you to:
•Cultivate Creative Thinking
•Understanding What is Innovative Thinking
•Methods like Reverse Brainstorming, Multi-Screen Thinking
Technology
And much more, so think creatively, think innovatively…!!
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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70. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Innovative Thinking
Course Outline
Module 1: Introduction
What is Innovative Thinking?
Module 2: Thinking techniques
Mind Mapping
Brainstorming
Reverse Brainstorming
Attribute Listing
Assumption Busting
Multi-Screen Thinking
Role Playing
Module 3: Conclusion
Cultivating Innovative Thinking Everyday
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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71. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Program Code: PD-0M0-1018
Number of Topics: 4 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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72. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
6 Thinking Hats
Content
As we know thinking is a mental process which enables
us to make sense of, interpret, represent the
environment we live in, and to make predictions about
that environment.
•What
•What
•What
•What
•What
•What
is Blue Hat thinking?
is White Hat thinking?
is Red Hat thinking?
is Yellow Hat thinking?
is Green Hat thinking?
is Black Hat thinking?
'6 Thinking Hats' is an important and powerful technique
used to look at decisions from a number of important
perspectives. This enables you to move outside your
habitual thinking style, and helps you to get a more
rounded view of a situation.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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73. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
6 Thinking Hats
Course Outline
Module 1: Introduction
What is parallel thinking?
Concept of Six Hats
Significance of the Hat Colours
General Hat Issues
Benefits of Six Thinking Hats
Using the Six Hats
Module 2: The Six Hats
Blue Hat Thinking
White Hat Thinking
Red Hat Thinking
Yellow Hat Thinking
Green Hat Thinking
Black Hat Thinking
Module 3: Creative Problem Solving
Traditional CPS
Common Idea-Finding Methods
Six Hats and Problem Solving
Module 4: Check Your Understanding
Identify the Type of Hat in Conversations
Identify the Responses According to Different
Hats
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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PERSONAL DEVELOPMENT
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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75. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
COURSE FEATURES
Leading Effective Meetings
Content
Leading a meeting effectively doesn’t only involve
managing the proceedings, it is a complete procedure that
begins from planning. Error at any stage of planning,
execution or conclusion of the meeting, will prevent from
achieving the desired outcome.
In today’s corporate environment, where major business
resolutions and conclusions are achieved in a meeting or
brainstorming session, it is highly crucial to pay closer
attention to all the stages to meeting, from planning to
execution.
Our course on Leading Effective Meetings will teach you to:
• Plan the meeting
• Execute the meeting effectively
• Manage difficult people in the meeting
Technology
After this course, you will be able to lead meetings
effectively and gain the desired outcome.
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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76. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Leading Effective Meetings
Course Outline
Module 1: Course Introduction
Module 2: Pre-meeting preparations
Identify purpose and set goals
Create an agenda
Set sequence of meeting activities
Decide meeting time
Determine the list of attendees and their roles
Send out the agenda/notify the attendees
Circulate information and details in advance
Arrange meeting room/conference room
Make all the necessary arrangements
Prepare presentations
Module 3: Points to remember during a meeting
Commence on time
Beginning the right way
Ensure a quorum
Move ahead as per the agenda
Keep discussion focused
Encourage participation
Module 4: Types/nature of difficult situations
Losing track
Dominant people
Arguments
Disruptive behaviour from an attendee
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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77. 2014 | E-Learning Courses Catalogue
PERSONAL DEVELOPMENT
Leading Effective Meetings
Course Outline (continued)
Module 5: Managing differences/Handling conflicts
Focus attention on conflicting ideas
Define common ground
Separate points of disagreement
Suggest alternatives
Schedule separate meeting if required
Stay calm and refer to ground rules
Module 6: Concluding a meeting effectively
Help group arrive at a decision
Summarize decision
Decide the action plan
Compare accomplishments with desired outcomes
and identify in case of any unfinished discussion
Draft agenda for next meeting(s)
Evaluate the meeting
Module 7: Actions to be taken after the meeting
Distribute minutes
File meeting documents
Check for action/follow up
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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THE LANGUAGE FACTORY
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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Program Code: LT-EM0-1001
Number of Topics: 9 topics
Seat Time: 90 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
79. 2014 | E-Learning Courses Catalogue
THE LANGUAGE FACTORY
COURSE FEATURES
Introduction to Japanese
Content
Zobble Solutions Private Limited is proud to introduce
its first language course, Introduction to Japanese!
Right from the busy business professional who is on a
long deputation in Japan to anyone with a genuine
interest to learn Japanese, this course is designed as a
kick start in learning the Japanese language.
To this end, this course on the basics of the Japanese
language familiarizes the learner with all the terms,
phrases, sentences, and questions that could help
him/her communicate effectively in the language.
We have aimed to cover all the various common
situations, places, and conversations that is part of
using any language. So, the next time a Japanese friend
or colleague calls you from Tokyo, you can surprise them
by replying in their own language!
Technology
Our goal is to give you enough confidence to use the
language– which is the best test of how effective this
program is.
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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THE LANGUAGE FACTORY
Introduction to Japanese
Course Outline
Module 1: Basic Japanese Terms
Greetings & Other Introductory Terms
Numbers
Days & Months
Module 2: Your Immediate Surroundings
Household items
Things around town
Things around the office
Module 3: Basic Conversations
Sentence structure & elements
Self introduction
Paying compliments
Module 4: Travel & Directions
Module 5: At a Restaurant
Module 6: Visiting the Doctor
Module 7: Shopping
Module 8: Using the Telephone
Module 9: At the Office
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
81. 2014 | E-Learning Courses Catalogue
MANAGEMENT
Program Code: MA-0M0-1001
Number of Topics: 2 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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82. 2014 | E-Learning Courses Catalogue
MANAGEMENT
COURSE FEATURES
Team Building
Content
Team building is a continuous process that helps workgroups
evolve into a cohesive unit. Without it, you would limit yourself
and your team. Team members not only share expectations for
accomplishing group tasks, but trust and support one another
and respect one another's individual differences. Team building
takes a group and turns it into a team.
Zobble’s Team Building course will teach you
•What is Team Building?
•Why Team Building Essential?
•Team Building Strategies
After this course your improved team-building skills will help you
be able to unite employees around a common goal and generate
greater productivity.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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83. 2014 | E-Learning Courses Catalogue
MANAGEMENT
Team Building
Course Outline
Module 1: Introduction
Definition of team building
Why team building essential
Module 2: Team Building Strategies
Clarity of expectations
Understand the context of situations
Always be committed
Encourage your team
Clarity in communication
Respect your team
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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84. 2014 | E-Learning Courses Catalogue
MANAGEMENT
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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MANAGEMENT
COURSE FEATURES
Coaching
Content
Managers often need to train their team members; either to
teach them new skills or to help them do things better. Zobble’s
Coaching course illustrates how one can go about coaching
someone, the common problems faced, and how to avoid them.
After this course your improved coaching skills will help you be
able to help your team members learn new skills and methods of
handling their tasks, and thereby generate greater productivity.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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86. 2014 | E-Learning Courses Catalogue
MANAGEMENT
Coaching
Course Outline
Module 1: What is coaching
Introduction
Scenario
Module 2: Benefits of Coaching
Module 3: Whom to coach and when to coach
Identifying Coaching Opportunities
Listen for signals
Module 4: Traits of an effective coach
Roles a coach can play
Leadership styles
Listening and interpreting accurately
Situational leadership: Blanchard model
Evaluate your coaching skills: Worksheet
Module 5: How to Coach
Coaching strategies: Directive vs Supportive
Understanding perspective
Asking powerful questions
Playing to employee strengths
Learn what motivates employees
The four development levels
Learning styles
Identifying correct coaching approach: Skill Will
Matrix
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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87. 2014 | E-Learning Courses Catalogue
MANAGEMENT
Coaching
Course Outline (continued)
Module 6: Four steps of the Coaching process
Preparation
Observe a potential coachee
Estimate the probability of improvement
Ask the employee to prepare for coaching
Discussion of skills and performance
Use of communication skills
Create atmosphere of trust
Identify problems and gaps
Agree on gaols
Create an action plan
Ongoing dialogue
Check your coachee's progress
Refine your approach
Blend inquiry with advocacy
Follow up
Module 7: The GROW Model
Importance of a model in coaching
What is the Grow model
Using the Grow model
Goals
Reality
Obstacles and Options
Will/Way Forward
Module 8: Feedback in coaching
Module 9: How not to coach
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Program Code: CO-EM0-1001
Seat Time: 25 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
COURSE FEATURES
Fraud Awareness & Prevention
Content
Banking Fraud is an incessant problem in today’s world. Even
with improved security measures, such scams make their way
to newspaper headlines every other day.
One major factor that aids fraudsters is the lack of
awareness regarding these frauds. Most people are
unsuspecting and do not realise the extent to which conartists can go to get what they desire. But now, with Zobble
Solutions Private Limited’s Fraud Awareness and Prevention
course, you can learn about exactly that!
This course demonstrates the typical methods employed by
fraudsters to trick people and also advises how to safeguard
against such attempts. Be in charge of your accounts and
never fall prey to frauds!
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Fraud Awareness & Prevention
Course Outline
Dangers of fraudulent emails.
Importance of scanning documents for forgery.
Consequences of keeping signed cheques carelessly.
Need for proper surveillance at ATMs.
Threats arising from improper signature verification.
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Program Code: CO-EM0-1002
Number of Topics: 2 topics
Seat Time: 45 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Preventing Sexual Harassment at Workplace
COURSE FEATURES
Content
For an organization to ensure safe and respectful
working environment, it is very important to prevent
sexual harassment at workplace.
In order to achieve this, an organisation needs to adopt
and enforce a clear sexual harassment policy. Train the
employees to recognize and prevent workplace
harassment and discrimination. Also, it is essential to
pass on the awareness throughout the organisation
hierarchy.
Our course on Sexual Harassment and Prevention at
workplace will help you make your employees aware
about what all can be considered as sexual harassment
and how they can protest and fight against it by
reporting the harassment allegations. It will help you
have a safe and sound, harassment free working
environment.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Preventing Sexual Harassment at Workplace
Course Outline
Module1: Recognise Sexual Harassment
What is sexual Harassment?
The behaviours that constitute to sexual
harassment
The Quick 5 Tool to recognise Sexual Harassment
The complainant and the harasser
Effects of Sexual Harassment on an individual
Effects of Sexual Harassment on the organization
Module 2: Do not tolerate and report the right way
Object Sexual Harassment
Report and Address Sexual Harassment
Importance of Reporting
Role of Internal Complaints Committee
Investigation and Redressal process
What is Settlement
Role of the Witness
The responsibility of an employee
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Program Code: CO-EM0-1003
Number of Topics: 8 topics
Seat Time: 45 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Environment, Health and Safety Awareness
COURSE FEATURES
Content
Every one of us is entitled to work in an environment where
risks to our health and safety are properly controlled.
Zobble’s Employee Health Safety Awareness course aims to
provide you with a basic knowledge of health and safety at
your work site. This course will benefit you with the increased
knowledge to work safely, as well as assess and deal with
unsafe working environments. It also fulfils the organization's
legal duty to provide you information, instruction, and
training. This course is intended to help you raise awareness in
areas such as:
•Environmental Hazard Management
•Physical Hazards
•Easy Access to the Safety Equipments
•Emergency Preparedness
•Evacuation Protocols
This course will help you to promote interest, increase safety
awareness, and gain acceptance of safe work practices. So,
what are you waiting for? Prepare your mind to have an
attitude to work safely.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Environment, Health and Safety Awareness
Course Outline
Module 1: Environmental Hazard Management
Air Emissions and Ambient Air Quality
Energy Conservation
Wastewater and Ambient Water Quality
Water Conservation
Hazardous Materials Management
Waste Management
Noise Management
Contaminated Land and Remediation
Releases to water and land
Use of raw materials and natural resources
Energy emitted, heat/radiation/vibration
Module 2: Occupational Health and Safety
Physical Hazards
Chemical Hazards
Biological Hazards
Radiological Hazards
Module 3: Personal Protective Equipment (PPE)
Eye Protection
Hand Protection
Protective Clothing
Hearing Protection
Foot Protection
Fall Protection
Easy access to safety equipment
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Environment, Health and Safety Awareness
Course Outline (continued)
Module 4: Health and Safety
Transport of Hazardous Materials
Hazard Anticipation and Reporting
Use of correct equipment
Disease Prevention
Fire Safety
Traffic Safety
Electrical Safety
Module 5: Emergency Preparedness and Response
Evacuation protocols and Spill Response
Evacuation Maps
Signage (Hazards and Emergencies)
First Aid Kits
Fire Extinguisher
Power outage procedures
Incident reporting
Module 6: Laboratory Safety
Precautions and best practices
Lab Optimization and Design Process
Working Alone
Phones in Labs
Unattended Operations
Access to Laboratories (Visitors, Children, pets)
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Environment, Health and Safety Awareness
Course Outline (continued)
Module 7: Transport And Storage
Chemical Labeling
Non-Original Containers
Labeling Requirements
Transporting Chemicals
Precautionary Measures
Vehicular Transport
Module 8: Ergonomics
Workspace design as per natural orientation
Keep critical controls and field instruments
within eyesight
Place labels horizontally to make them easier to
read
Best practices for sitting and manual handling
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Program Code: CO-EM0-1004
Number of Topics: 16 topics
Seat Time: 50 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
COURSE FEATURES
Information Security Awareness
Content
‘Information Security’ is the practice of protecting information
from unauthorized access, use, distribution, and destruction.
Awareness about information security is a necessity for any
business to flourish and profit. With softwares regularly evolving,
upgrading alone is no guaranteed safeguard against data theft.
Loss of your precious data whether your clientele list or personal
information can result from your ignorance… just like you would
be cautious of evil looking salesmen knocking at your door the
same caution needs to apply to your digital data.
Zobble Solutions Private Limited’s Information Security
Awareness modules do just that, our detailed and intensive
lessons cover:
•Malware
•Net Use protocols for PC and Mobiles
•Creating Backups
•Email Security
•Access Control to Tech Assets
•Social Media
Technology
As well as lessons to protect your data in the real world from
prying eyes and shoulder surfing.
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Information Security Awareness
Course Outline
Module 1: Introduction to Information Security
Importance of information
Types of information
Importance of user training and awareness
Role of employees in information security
Responsibilities of employees towards information
security
Module 2: Access Control
Importance of Access Control
Access rights and physical access control
Piggybacking and Tailgating
Visitor Escorts
Module 3: Password
Tips for setting a strong password
Do’s and Don’ts for keeping passwords secure
Some disagreeable practices
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Information Security Awareness
Course Outline (continued)
Module 4: Clear Desk Policy
The right and wrong actions regarding Clear Desk
Policy
The consequences of not following Clear Desk
Policy
Theft of data and information
Risks of not following Clear Desk Policy
Consequences of non-compliance to the Clear
Desk Policy
Module 5: Clear Screen Policy
Clear Screen Policy- Right actions & wrong
actions
Consequence of not abiding the 'Clear Screen
Policy'
Risks associated with not following the Clear
Screen Policy
Consequences of non-compliance to the Clear
Screen Policy
Module 6: Secure Disposal
Consequences of not disposing securely
Correct procedure for disposal
Disposing of Paper Information
Disposing of Electronic Information
Disposal of Software or Hardware Assets by
authorized personnel only
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Information Security Awareness
Course Outline (continued)
Module 7: Social Engineering
Social engineering fraud
Types of Social Engineering
Social Engineering- Do’s and Don’ts
Social Engineering awareness
Module 8: Shoulder Surfing and Eavesdropping
The evils of Shoulder Surfing
Where Shoulder Surfing can occur
How eavesdropping can occur
Guidelines for preventing Shoulder Surfing
Module 9: Internet Usage
Results of internet misuse
Guidelines for internet usage
Guidelines for sharing information via internet
Internet usage policy for download and upload
Safe usage of internet on mobile phones
Module 10: IT/Company Assets
Threat to IT assets
Usage of handheld devices
Loss Prevention Guidelines
Guidelines for loss or theft of laptops
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Information Security Awareness
Course Outline (continued)
Module 11: Piracy and Copyright
Intellectual Property Rights and Copyright
Piracy
Objectionable material that should not be
accessed
Module 12: Email Security
Phishing Scams
Chain mails
Usage of email communication
Email etiquette
Rules for usage of official email
Ensuring email security
Module 13: Social Media
Consequences of posting personal or confidential
information
How do social media crimes occur
How to use social media safely
Module 14: Mobile Phone Usage and protecting
portables
Importance of information security via mobile
phones
Safe usage of internet on Mobile- Dos and Don'ts
Bluetooth related security
Mobile wireless networks (Wi-Fi)
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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COMPLIANCE
Information Security Awareness
Course Outline (continued)
Suggestions for protecting portables
Password protecting the mobile phones
Importance of back-ups
Module 15: Malware
What is a Malware
Types of malware
Prevention of malware
How malware spreads and affects the system
Steps to be taken when the system is infected by
Malware Defense against virus infection
Module 16: Incident Reporting
What is an incident
Your responsibility of reporting incidents
How to report and whom to report to
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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FINANCE
Program Code: FI-EM0-1001
Number of Topics: 3 topics
Seat Time: 25 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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FINANCE
Commodities
Commodities are raw substances—the coffee beans in
your coffee, the gold in your ornaments, the food you
consume, or the petrol in your car. Commodities are
always in demand, they power the world’s economy and
also our basic needs i.e. food, clothing, and shelter
making them a good investment for investors. Are you
curious to know more?
Zobble’s Commodities course explains:
•Characteristics of Commodities
•Types of Commodities
•Difference between Fungibility & Liquidity
And much more, so if you are an investor looking to
know more about commodities and their importance
before you invest in them, then our course will help
you.
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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FINANCE
COURSE FEATURES
Commodities
Content
Course Outline
Module 1: Introduction
What is a commodity
Module 2: Characteristics
Features of a commodity
Fungibility
Derivatives
Economic Costs
Tradability
Deliverability
Liquidity
Technology
Module 3: Types of commodity
Soft commodity
Hard commodity
List of traded commodity
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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FINANCE
Program Code: FI-EM0-1002
Seat Time: 20 minutes
Treatment: Level: 3, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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FINANCE
COURSE FEATURES
Basics of Insurance
Content
Insurance is a great way of combating or managing risks
that you face in life.
However, a lot of people are unaware or misinformed
about the benefits of insurance. Zobble Solutions
Private Limited’s Basics of Insurance course is here to
teach the need for insurance and how insurance
evolved!
This course explains the concept of risk and how
insurance can help to mitigate them. This is done
through an illustrated example.
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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FINANCE
Basics of Insurance
Course Outline
Evolution of insurance
Importance of insurance
Basic concepts of insurance
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
112. 2014 | E-Learning Courses Catalogue
ENVIRONMENT HEALTH & SAFETY
Program Code: EHS-EM0-1001
Number of Topics: 3 topics
Seat Time: 60 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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(EHS)
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ENVIRONMENT HEALTH & SAFETY
(EHS)
COURSE FEATURES
Ergonomics
Content
Improvement in technology has led to an easier lifestyle
in which we do irregular and limited physical activity.
This kind of lifestyle is riskier for our health. A
sedentary lifestyle can contribute to or be a risk factor
for chronic diseases like diabetes, obesity, high blood
pressure, depression, cardiovascular diseases, anxiety,
and much more.
If your job demands more than 5 hours of sitting, you
need to ensure that your work environment is
comfortable for you i.e. the chair, the work station,
lighting etc.
Zobble’s course on Ergonomics guides you to maintain
your health at your workplace and helps reduce
absenteeism. This course will teach you:
•Quick stretching techniques to use at your desk
•Preventing MSD (Musculoskeletal Disorders)
•Quick tips on positioning your workstation
By the end of this course you will leave your worries
about backache, behind. So be ready to have an
ergonomic session!
Technology
Branding / Customization
Available on request
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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ENVIRONMENT HEALTH & SAFETY
Ergonomics
Course Outline
Module 1: Overview
Importance of Health and Safety for Employees
Module 2: Ergonomics at the Workplace
Introduction to Workplace Ergonomics
Factors Affecting Workstation Ergonomics
Identifying Risk Factors
Implementing Workstation Ergonomics
Organizational Ergonomics
Cognitive Ergonomics
Environmental Ergonomics
Module 3: Musculoskeletal Disorders (MSDs)
Introduction
Types of MSDs
Taking Preventive Steps
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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Contact Us
Should you need more information about our services
and offerings, don’t hesitate to contact us at...
Zobble Solutions Pvt. Ltd.
301, Almar Arcade, Fr. Justin D’Souza Rd.,
Orlem, Malad(W), Mumbai – 400 064, India
Phone: +91 22 30504215
Mobile: +91 9769978844 / +91 9987317744
Web: www.withopenminds.com
E-mail: inquiry@withopenminds.com
www.withopenminds.com
Version 15 | 14 January, 2014
© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.
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