1. Module Introduction Managing in the International Hospitality Industry Quinn’s Becoming a Master Manager 11 November 2008 by Sjoerd Gehrels Course Leader MA in International Hospitality Management

8. Rational Goal Model Internal Process Model Human Relations Model Open Systems Model $ Mentor Facilitator Monitor Coordinator Director Producer Broker Innovator 1.Understanding self and others 2.Communicating effectively 3.Developing employees 1.Building teams 2.Using participative decision making 3.Managing conflict 1.Managing information through critical thinking 2.Managing information overload 3.Managing core processes 1.Managing projects 2.Designing work 3.Managing across functions 1.Developing and communicating a vision 2.Setting goals and objectives 3.Designing and organizing 1.Working productively 2.Fostering a productive work environment 3.Managing time and stress 1.Building and maintaining a power base 2.Negotiating agreement and commitment 3.Presenting ideas 1.Living with change 2.Thinking creatively 3.Managing change Flexibility Control Internal External Collaborate Create Control Compete Commitment Morale Participation Openness Information management Documentation Stability Control Direction Goal clarity Productivity Accomplishment Growth Resource acquisition Innovation Adaptation

10. Analysis Defining gap Formulating learning needs Objectives settings Development assessment