Internship Report

1. American International University-
Bangladesh (AIUB)
INTERNSHIP REPORT ON
“General Banking Activities of National Bank Limited
Mohakhali Branch”
An Internship Report Presented to the Faculty of Business
Administration in Partial Fulfillment of the Requirements for the Degree
of Bachelor of Business Administration (BBA)
Supervised By:
Mr. Eduardo Alcanzare
Faculty of MIS
Submitted By:

2. Khan, Moshiur Rahman
ID: 10-17713-3
Accounting & Finance
Date of Submission: 10st
August, 2014
INTERNSHIP REPORT ON
“General Banking Activities of National Bank Limited
Mohakhali Branch”

3. Letter of Endorsement
The Internship Report entitled “General Banking Activities of National Bank Limited
Mohakhali Branch” has been submitted to the Office of Placement & Alumni, in partial
fulfillment of the requirements for the degree of Bachelor of Business Administration, Major in
Accounting &Finance, and Faculty of Accounting, 1st August, 2013 by Khan, Moshiur
Rahman Id: 10-17713-3. The report has been accepted and may be presented to the Internship
Defense Committee for Evaluation.
(Any opinions, suggestions made in this report are entirely that of the author of the report. The
University does not condone nor reject any of these opinions or suggestions).
______________________

4. Mr. Eduardo Alcanzare
Faculty of MIS
Acknowledgements
The submission of this report- “General Banking Activities of National Bank Limited
Mohakhali Branch” is a great opportunity for me. The success of this assignment depends on
the contributions of number of people especially who have shared their thoughtful guidance’s
and suggestions to improve this report.
This assignment has created a great deal of interest in me. I must thank a few people who help
and encouraged us to grow our interest.
First of all I would like to thank our honorable course instructor Mr. Eduardo Alcanzare,
faculty of MIS, American International University-Bangladesh (AIUB), for her proper guidance
and care. Without her guidance and suggestions I couldn’t have completed this assignment
properly. She has instructed me how to prepare a report correctly.
I obviously would like to give a special thanks to the Almighty for giving me such patience and
power for completing this assignment smoothly.

5. Lastly I can say that, I have enjoyed in preparing this assignment and presented it for kind
judgment.
EXECUTIVE SUMMARY
The internship is designed to bridge the gulf between the theoretical knowledge and real life
experience. It is designed to have a practical experience while passing through the theoretical
understanding. The report is the result of three months internship program with National Bank
Ltd Mohakhali Branch. Today, necessity of a Bank as a financial institution is undeniable. These
institutions play a vital role in the field of financial stability of a country. Banking sector is one
of the stable financial institutions of a country economy.
In the first chapter I have discussed the Title of my report. In Chapter Two I have discussed
about the Introduction & National Bank overview by which we will know history, important
vision and mission and objective of NBL & also Objective of my report. In, Chapter three I
have discussed activities Undertaken basically I have discussed my work related activities about
general banking in NBL Mohakhali Branch. In chapter four I have discussed challenges I have
faced during my internship in NBL Mohakhali Branch. In chapter five I have discussed about
what I have learnt during the internship at Mohakhali Branch. And in chapter six, I have made a
summary and future strategic action for improvement.
Table of content

6. Chapter
No.
Title Page
No.
Chapter: 1 Title of the report
Chapter: 2 Introduction
2.1 Rational
2.2.1 National Bank Limited Profile
2.2.2 Mission
2.2.3 Vision
2.2.4 Strategic Priority
2.2.5 Commitment Of NBL
2.2.6 Core Value
2.2.7 Business Ideology
2.2.8 Organizational Strategy
2.2.9 Functions of National bank Ltd
2.3 Organizational Structure of NBL
Chapter 3 Activities Undertaken
3.1Work Related
3.1.1 Account Opening Section
3.1.1.1 New Account Opening
3.1.1.2 Account Closing
3.1.1.3 Account Transfer
3.1.1.4 Dormant Account Activation
3.1.1.5 Cheque book issue
3.1.1.6 Bank Account Statements & Certificates
3.1.2 Remittance Section
3.1.2.3 Monthly Savings Scheme
3.2 Other relevant activities
Chapter 4 Constraints & Challenge
4.1 Identified/ Observation
4.2 Academic Preparation
Chapter: 5 Lesson Learned from the affiliation
5.1 Implications to Organization
5.2 Implications to University’s Internship Program
5.3 Others
Chapter 6 Concluding Statement
6.1 Summary
6.2 Future Strategic actions
6.3 References
Chapter 7 Appendix

7. CHAPTER-01
INTERNSHIP REPORT ON
“ General Banking Activities of National Bank Ltd.
Mohakhali Branch”

8. CHAPTER-02: INTRODUCTION
2.1Rationale:
As part of my under graduate program, I am currently working as an Intern in a renowned
financial institution named “National Bank Limited”. Till the period of my internship, I am
working in several departments. I had spent most of the time working in General Banking
Department. I am preparing this report concentrating on the General Banking Department of
National Bank Limited. On this report I represent all of the bank’s facility provided to the
valuable customers. Moreover I have come up with some findings and recommendations based
in the experience gathered.
It is mandatory to complete a three months internship program in order to complete the BBA
program. After finishing my course work, I was assigned to complete my internship program in
NBL. As per the instruction of internship supervisor, I was devoted to learn the banking
operation of NBL. During the tenure of my internship program, I worked in three sections of
banking. However, I have worked more vigorously in General Banking department in particular.
Based on the learning and practical experience, I have prepared this report. It is also mandatory
to submit a report to the bank.
2.2.1 NationalBANK LIMITED PROFILE:

9. National bank Ltd is the first and major private sector commercial bank in Bangladesh fully
owned by the Bangladeshi Entrepreneurs. The Bank started its operation from 23rd March 1983.
As a result of the collective effects of the some eminent bankers, of failure in playing due to role
in mobilizing small savings of the teeming millions and providing improved clients services to
them in our country, the Government gave right decision to allow establishing banks in private
sector. National Bank Limited was born as the first hundred percent Bangladeshi owned Bank in
the private sector. From the very inception it is the firm determination of National Bank Limited
to play a vital role in the national economy. It is determined to bring bank the long forgotten
taste of banking services and flavors. It wants to serve each one promptly and with a sense of
dedication and dignity.
NBL prudently and boldly faced the challenges of various adverse situations prevailing in the
post independence Bangladesh and has now established it self as one of the most successful bank
of the country. People in all regions can easily avail of the services of NBL through its 98
branches spread all over the country. Besides, the bank has been smoothly conducting its
overseas activities with utmost efficiency through its 358 correspondents in 67 countries of the
world. NBL has drawing with 18 overseas exchange houses including the gulf overseas
exchange. In order to provide modern banking services to satisfy the demand of the country and
the people, all branches of the bank have been brought under computer network. It is able to
reach with lighting speed the hard-earned foreign exchanges of non-resident Bangladeshis to
their near and dear ones at home through the world renewed Western union. The bank maintains
round the clock communication with the external world using the latest information technology
services of SWIFT and REUTERS. In order to give improved and risk free banking services to
the valuable clients, all arrangements for launching line banking are its final stage.
Since the very beginning the bank extended much emphasis on overseas operation and handled a
sizeable quantum of homebound foreign remittance. The Bank established extensive drawing
arrangement network with Banks and Exchange companies, located in important countries of the
world. Expatriates Bangladeshi wage earners residing in those countries can now easily remit
their hard earned money to the country with confidence safety and speed.
NBL has been able to create a special image at home and abroad by introducing different
banking products in accordance with the expectations requirements of people of the country.
NBL was the pioneer bank to allow back-to-back LC facility without any margin to the

10. entrepreneurs of garment industry during the Eighties, thereby helping the industry thrive to its
present position. This has not only contributed to enrich of the country’s foreign exchange
reserves, but also opened employment opportunities for a large numbers of labor force of the
country. As a pioneer in this sector, NBL’s name will remain in golden letters.
NBL has been the pioneer in promoting readymade garment industries and still is the Single
largest financier in this sector. In the early 80’s when garment industry in Bangladesh was
experiencing a process of trial, the bank foresights the bright prospect of this sector and extend
finance to the deserving and promising entrepreneurs. It provided them with financial support
including market information and advice and today the garment sector constitutes about 66% of
the total export of the country.
NBL is the first bank to introduce international Master Card in Bangladesh, which has facilitated
the users to get benefit to different facilities in home and abroad. NBL is the first among private
sector banks, which has set an uncommon precedence of extending fully, supervised collateral
agriculture credit in the brained area of Rajshahi district to help small farmers to grow.
The wise directions and guidance of a prudent and versatile Board of directors and concerted
efforts of a team of well-qualified and professionally heightened executives and officials have
brought an extraordinary distinctiveness for the bank. Above two thousand dedicated executives,
offers and staffs’ working day and night to serve its customers satisfactorily. Through strong
commitment base, the bank has introduced new products like Credit card. E-cash. The popularity
of the bank has gained momentum with quick money transfer arrangement anywhere in world in
association with Western Union’s U.S.A
NBL engaged in all types of commercial Banking services within the stipulations laid down by
Bank Companies Act 1991 and directives as received from Bangladesh Bank from time to time.
The Bank within the stipulations laid down by Bank Companies Act-1991 and directives as
received from Bangladesh Bank from time to time provides all types of Commercial Banking
Services. Mainly National Bank Limited collects deposit from the people at lower rate and
invests the same to the people again at higher rate. And difference between lower rate of deposit
and higher rate of investment is the earnings of the Bank. National Bank Limited mainly invests
in industrial sector like short term, middle term as well as long term for import of capital
machineries, establish new industry and working capital assistances with this Bank play’s a
significant role in Bangladesh economy.

11. 2.2.2 MISSION
Efforts for expansion of our activities at home and abroad by adding new dimensions to our
banking services are being continued unabated. Alongside, we are also putting highest priority in
ensuring transparency, account ability, improved clientele service as well as to our commitment
to serve the society through which we want to get closer and closer to the people of all strata.
Winning an everlasting seat in the hearts of the people, as a caring companion in uplifting the
national economic standard through continuous upgradation and diversification of our clientele
services in line with national and international requirements is the desired goal we want to reach.
2.2.3 VISION
Ensuring highest standard of clientele services through best application of latest information
technology, making due contribution to the national economy and establishing ourselves firmly
at home and abroad as a front ranking bank of the country are our cherished vision.
2.2.4 STRATEGIC PRIORITY
To have sustained growth, broaden and improve range of products and services in all areas of
banking activities with the aim to add increased value to shareholders’ investment and offer
highest possible benefits to our customers.
2.2.5 COMMITMENTS OF NATIONAL BANK LIMITED
• Ours is a customer focused modern Banking sound and steady growth in both mobilizing
deposit and making quality Investment to keep our position as a leading bank in
Bangladesh.
• To deliver financial services with the touch of our heart to retail, small and medium scale
enterprises, as well as corporate clients through our branches across the country.
• Our business initiatives are designed to match the changing trade & industrial needs of
the clients.
2.2.6 CORE VALUES

12. The banking system of NBL has different core values on different stakeholders including for the
customers, employees, shareholders and communities. Customers desire a most caring bank
which will provide them the most courteous and efficient service in every area of their business.
The employees always want a Bank that will promote well being in every aspect of their lives.
The main goal of the shareholders is to yield fair return on their investment through generating
stable profit. The general view of our communities is that they show the propensity to assume the
role of banking system to be social responsible and close adherence to national policies.
2.2.7 Business Ideology:
Alongside providing the best services to the clienteles, patronizing and taking part in social
development activities as well as making due contribution to growth of the national economy.
2.2.8 Organizational Strategy:
As the financial services industry is a very competitive industry, the main strategy of NBL is the
organic growth – to build branches and strengthen their distribution network. They will continue
to invest and expand in Bangladesh as fast as local regulations allow.
The principle strategies are –
People - Attract, retain and reward top performers.
Profitable Growth - Growing sales and increase the revenues.
Execution - Performing with skill and speed.
Credit Quality - Maintaining credit quality and understand the role in managing losses.
Customer Centered - Always providing exceptional customer service.
Ownership – The performance and results should be owned.
Efficiency - Lowering the costs and wise use of resources.
2.2.9 Functions of National bank Ltd:
Some general function of National Bank are given below-
1.To maintain all types of deposit Accounts.
2.To make investment.
3.To conduct of reign exchange business.

13. 4.To conduct other Banking services.
5.To conduct social welfare activities.
6.To work for continues business innovation and improvements.
7.To bui1d up strong-based capita1ization of the country.
8To ensure the best uses of its creativity, well disciplined, well manages and perfect growth.
2.3.2 Capital Structure:
Table-1: The Capital Structure of NBL
Particulars Amount (in Tk)
Core Capital:
Paid up capital 804,741,524
Statutory reserve 806,240,084
General reserve 482,723,327
Retained earning as per profit and 409,471,121
loss account
Supplementary Capital:
1% general provision 307,425,523
Exchange Equalization account 41,371,514
Other reserve 385,176,688
Total 3,237,879,790
2.3.3 National Bank Foundation:
Keeping the view the great objective of contributing to expansion of education and welfare of the
society, the National Bank Foundation was set up in 1989. With financial assistance of the
Foundation, The National Bank Public School and College has been established in Moghbazar
Dhaka. There are a total of 820 students studying in the school section from class 1st to 10th,
while there are 120 students at the college section. In 2006, a total of 70 students appeared at the
SSC Examination, of which 87% came out successful. In the college section, a total of 90
students appeared at the HSC Examination, of which 81% came out successful.

14. 2.3.4 Training and Training Institute:
Not number, but diversified work efficiency of human resource is the key to sustained progress
of an institution. Thus, not merely recruitment of workforce but a regular program for imparting
time benefiting training to them is all the more important. With this realization, The National
Bank Training Institution (NBTI) was established at Shamoli on 24 October 1989, which is fully
residential. Beside faculty members of the Institute, renewed professionals like banker,
economists, teachers and researches are invited to deliver lectures in training programs. NBTI
has a rich library for use by the trainees. NBL has a program to open a Research and Publication
Division soon. During the years under review 225 employees attained in training programs
arranged by the training institute of the bank. In every batch, 25 trainees can attain in training
program with residential facilities.
2.3.5 Organizational Structure and Department:
Organizational setup of the National bank Limited is consisting of three organizational domains.
Firstly the central top management, which contains Board of Directors, Managing Director,
Additional Managing Director and Deputy Managing director. The major responsibilities of this
group are to take central decision and transmit it to the second step. Secondly the executive level
management, which contains Executive Vice Presidents, Senior Vice Presidents, Vice Presidents
and Assistant Vice Presidents. The major responsibilities of this part are to supervise and control
division/ department. Thirdly, the branch operation management, which contains branch
manager and other mid/ lower level management. The major responsibilities of this part are to
the 100 branches of this bank and report to the Head Office from time to time.
2.3.6 OrganizationalStructure of NBL:

15. Chairperson (Owner)
↓
Directors (Owners)
↓
Managing Director (MD)
↓
Additional Managing Director (AMD)
↓
Deputy Managing Director (DMD)
↓
Executive Vice President (EVP)
↓
Senior Vice President (SVP)
↓
Vice President (VP)
↓
Assistant Vice President (AVP)
↓
Senior Principal Officer (SPO)
↓
Principal Officer (PO)
↓
Officer
↓
Assistant officer
↓
Junior Officer
↓
Probationary Officer
2.3.7 MANAGEMENT LEVEL

16. Chairman
Board of Directors
Executive Committee
Managing Director
Additional Managing Director
Deputy Managing Director
Senior Executive Vice President
Executive Vice President
Senior Vice President
Vice President
Assistant Vice President
First Assistant Vice President
Senior Principal Officer
Principal Officer
Senior Executive Officer
Management Trainee Officer
Executive Officer
Assistant Officer

17. 2.3.8 OBJECTIVES:
The first objective of the study is to finish graduation program. Objectives can be categorized in
to two ways such as Broad objective and Specific objectives.
2.3.9 Broad Objective:
• The major objective of the report discussion about general banking activities of National
Bank Limited and their features.
2.4.1 Specific Objectives:
The specific objectives of the report are given below:
• To present general banking activities of National Bank Limited for fulfillment the
requirement of BBA program
• To make a bridge between the theories and practical procedures of the bank’s day to day
operations.
• To gather knowledge about the functions of different departments of the branch and to
compare ongoing practices with theory.
• To learned from the internship program that will be helpful in our practical life.
• To identify the problems during my internship period in NBL.
• To suggest some possible recommendations to overcome the problems.
CHAPTER-03
ACTIVITIES UNDERTAKEN
3.1 Work Related:
General banking division usually performs a lot of important banking activities. General banking
division is the division, which is mostly exposed to the maximum number of bank customers. It
is the introductory department of the bank to its customers. All business concerns earn a profit
through selling either product or a service. A bank does not produce any tangible product to sell

18. but does offer a variety of financial services to its customers. NBL has all the required sections
of general banking and this section are run by manpower with high quality banking knowledge.
General banking section has three parts.
But I was assigned in the Account Opening Section and Local Remittance Section
Of three general banking sections short overview of these two sections is given below-
3.1.1 ACCOUNT OPENINGSECTION
A banker-customer relationship starts through opening an account. So, the account-opening
section does the crucial activities for banks as well as customers. Besides opening accounts for
customers, this section deals with all the activities related to the account as well as some of the
customer services.
• New account opening
• Closing accounts
• Cheque book issue
• Account Transfer
• Account enquiry

19. • Issue notice to dormant account holder
• Activation of dormant account
• Transaction statement
• Bank solvency certificates and other certificates
• Other services.
3.1.1.1NEW ACCOUNT OPENING
Banker-customer relationship is a contractual one and this starts through opening of an account.
To open an account, customer has to apply through a form provided by the bank named
“Account Opening Form (AOF).” Bank requires to take as much as information about its
customer during opening an account. The account opening form is a composite one and consists
of followings:
• Personal Information Form
• Account Opening Form (Individual/Corporate)
• Expected Transaction Profile (ETP) Form
• KYC Form
• Terms and Conditions
• Specimen Signature (SS) Card.
After receiving the dully fill up forms and necessary documents, bank may open that account.
The minimum balance for opening an account must be received in cash. With the permission of
Manager or Head of Operation, bank opens account. After opening an account, bank will not
issue chequebook immediately rather bank issue a “Thanks letter” to customer’s address by mail
for verification. With the thanks letter, bank sends an “Acknowledgement.” When customer
comes to bank with acknowledgement, a cheque book requisition form is provided to him.
Customer receives cheque-book seven days after requisition.

20. • Types of accounts
Basically the following types of accounts are opened. They are-
Savings Deposit
Current Deposit
Term Deposit
Foreign Currency Deposit
Monthly Savings Scheme
Savings Account
In savings deposit account, profit is payable to the customer. The profit for savings account is 4
percent. Customer can withdraw twice in a week and maximum limit per transaction is BDT 5
Lac. The minimum account opening balance is Tk.600 and charged twice a year.
Current Account
No profit is payable in current accounts. Current account has advantages over savings account.
Advantages are - no such withdrawal limit and overdraft facility. The minimum account opening
balance is Tk.2000 and account maintaining fee is Tk.500.
Fixed Deposit
Any amount can be deposited. Premature encashment facility is available. Overdraft
facility available against term receipt.
National Bank Limited offers fixed term savings that will scale up your savings amount
with the time.

21. Foreign Currency Deposit
National Bank Limited gives oppotunity to maintain foreign currency account through its
Authorized Dealer Branches. Bangladesh nationals residing abroad or foreign nationals residing
abroad or Bangladesh and foreign firms operating in Bangladesh or abroad or foreign missions
and their expatriate employees.
Monthly Savings Scheme
“See your small savings grow with NBL.”
This scheme is specially designed for the benefit of the limited income group members. This
helps to accrue small monthly savings into a significant sum at the end of the term. So, after the
expiry of the term period the depositor will have a sizeable amount to relish on.
Monthly Return after 3 Return after 5 Return after 8
Installment Years 9.00% Years 9.25% Years 9.50%
500/- 20,627/- 37,896/- 70,849/-
1000/- 41,255/- 75,791/- 1,41,697/-
2000/- 82,510/- 1,51,583/- 2,83,394/-
3000/- 1,23,765/- 2,27,374/- 4,25,091/-
4000/- 1,65,020/- 3,03,166/- 5,66,788/-
5000/- 2,06,274/- 3,78,957/- 7,08,485/-
10000/- 4,12,549/- 7,57,914/- 14,16,970/-
A banker-customer relationship starts through opening an account. A bank opens accounts for
various types of customers and the rules and regulation regarding required document follow by
the Bangladesh Bank. Normally the banks have to deal with the following types of deposit
customers:
• Individuals
• Proprietorship Firms
• Partnership Firms

22. • Limited Companies
• Clubs and Associations
• Trusts
• Executors and Administrators
• Cooperative Societies
• Government, Local Bodies & Corporations Account etc.
Activities undertaken in accountopening:
Bank provides account opening form to the prospective customer or applicant. The client fills up
the form. But most of the time I filled up the information of the client in the application form. In
the form I received applicant sign, nomine sign and introducer sign. I attached passport size
photo of applicant and nominee. Then I submitted the form to the authorize officer. If the
application form properly fill up and the required document is present the authorize officer give
the account number. After that the authorize officer gave an entry on the computer and signed in
the form. After giving the entry the authorize officer get a customer ID number means the
account is open. Then I took a receive book and filled up the book. In receive book I wrote new
account number and the amount that account holder must be paid to open an account. I wrote the
number top of the form. The account holder paid the amount in the cash department. After paid
the money I checked the book. The manager and branch operation manager also sign in the
form.
3.1.1.2 ACCOUNT CLOSING
Account closing is also done by account opening section. The customer may close his/her/their
account(s) at any time giving notice to the bank. Similarly, the bank on genuine ground may
close customer(s) account giving reasonable notice for the action or without any notice if the
conduct of the account is not satisfactory to the bank or any reason(s) whatsoever

23. Activities undertaken in accountclosing:
In account closing most of the time I filled up the form. In account closing form I wrote account
number and account holder name. I also collected signature of the account holder. I also
collected unused leaves/cheque book provided by the bank. After that I brought the account
opening form from the store room. After that I submitted the application form and the account
opening form to the authorize officer. If the signature is match the authorize officer close the
account. On closure of the account, the bank will pay the credit balance (if any) of the account
and any profit due to the customer(s).
3.1.1.3ACCOUNT TRANSFER
National bank Ltd provides online banking system. But sometimes account holder want to
transfer their account. Account opening section also transfers account to from one branch to
another on customer’s request.
Activities undertaken in accounttransfer:
First the bank provides the account transfer form. The account holder fills up the form. If account
holder couldn’t fill up the form, I filled up the form. I also collected the signature of the account
holder. The customer(s) must surrender the unused cheque books/leaves along with the
requisition slip and other materials (if any) supplied by the bank for operation of the account. I
brought the account opening form from the store room. After that the authorize officer verify of
signature and send to the operation head. If the manager signed in the form, the authorize officer
forward the documents to the respective branch and close the account.
3.1.1.4DORMANT ACCOUNT ACTIVATION
An account is considered or classified as “Dormant” if the account remains inoperative for six
months. To operate these accounts manager permission is necessary.

24. Activities undertaken in dormant accountactivation:
For dormant account activation bank provide an application form. I filled up the form and collected
sign of the account holder. After that I submitted the form to the authorize officer. The authorize
officer verified the sign and activated the account. I have done this work only one time in my
internship period. To activate a dormant account, bank will charge Tk.500 + 15% VAT as
activation fee.
3.1.1.5CHEQUE BOOKISSUE
Bank provides a cheque book seven day after requisition. The name of account holder, account
number and cheque number are printed on the book and leaves. Bank usually issue cheque book
containing 20 leaves for savings account, 50 leaves for current account. A charge for cheque
book is Tk.3.00 per leaf. So, Tk.60.00 charged for 20 leaves cheque book and Tk.150.00 for 50
leaves cheque book.
Activities undertaken for cheque book issue:
I provided the requisition form to the account holder. Sometimes I also filled up the requisition
form and collected two sign of account holder. The authorize officer give an entry on the cheque
requisition book. Sometimes I also gave an entry to the book. But the authorize officer also give
an entry on the computer. When the account holder came to the bank for cheque book I
collected sign of account holder in a book and the authorize officer gave the cheque book.
3.1.1.6BANK ACCOUNT STATEMENTS& CERTIFICATES
All types of bank statements and certificates such as solvency certificates, income tax
certificates, B.O. certificates etc. are issued by the bank on favor of the customers. As per
customer’s instruction the bank dispatch the account statement/advice to his/her/their address.
Moreover, on customer’s request, bank provides statement and certificates related to the account.

25. Activities undertaken for provide bank accountstatements & certificates:
Sometimes I provided application form to the client or account holder. Account holder fill up the
form with signature. I submitted to the authorize officer and the officer take necessary step for
issuing bank account statement or certificate.
.
3.1.2 REMITTANCE SECTION
Sending money from one place to another through some charges is called remittance. To pay or
receive money of customers in the form of remittance from one place to another, from one
person to another inside and outside the national boundary is an earning source of every bank.
NBL operates both the foreign and local remittance to serve its customers.
Foreign Remittance:
Foreign remittance is to send money of customers from one place to another, from one person to
another outside the national boundary. Though Western Union, National Bank Ltd is able to
serve the customers by paying their incoming foreign remittance in the form of local currency.
Activities undertaken in foreignremittance:
When a customer come to the bank for receiving foreign remittance, the customer give his pin
number and say from which country the sender send money to the authorize officer. He checks
by his computer .If everything is ok, he gave me a form and two pieces of printed paper. From
that printed paper I wrote sender information and the amount of money. I also wrote the receiver

26. information from his/her national ID card. I also collected the receiver sign on the form. After
that I attached receivers photocopy of national ID card to the form and submitted to the authorize
officer.
LocalRemittance:
Sending money of customers in the form of remittance from one place to another, from one
person to another inside the national boundary is another earning source of every bank. There are
several techniques for collecting local remittance. These are:
• Pay Order
• Demand Draft (DD)
• Telegraphic Transfer (TT)
Payment Order (P.O.)
Payment Order is a process of money transfer from payer to payee within a certain clearing area
through banking channel. It's an order of local payment on behalf of the bank or its constitution.
A customer can purchase different modes of payment Order such as pay order by cash and pay
order by check.
National bank charges different amount of commission on the basis of payment order amount:
Total Amount of PO Commission (Tk.) VAT (Tk.)
1-1,00,000
1,00,000-5,00,000
5,00,000-10,00,000
Above10,00,000
20
30
50
100
3
5
8
15
Activities undertaken for provide PO:
I collected the pay order application form from the authorize officer and provided to the
customer. The authorize officer give an entry to the record book. After that the authorize officer

27. take a pay order form and fill up the form. Sometimes I filled up the form. I collected signature
of two authorize officer. When I handover the pay order I also collected signature of the client.
Demand Draft:
The demand draft is a written order by one branch of a bank upon another branch of the same
bank to pay a certain sum of money to or to the order of a specified person. DD is the most
frequently used mode of inland remittance. It is applicable outside the Dhaka City. The DD
generally issued for party’s safety. If there is a huge amount to bear one place to another, then
customer can do the DD and bear it to his destination instead of cash.
Activities undertaken for provide DD:
The processing of Demand draft is all most same to pay order. The authorize officer write the dd.
Sometimes I also wrote the demand draft. I collected the signature of second officer and when
the clients receive the pay order, I collected his signature.
Telegraphic Transfer (T.T.):
Telegraphic Transfer is the most rapid and convenient but expensive method. There are different
modes of telegraphic transfer such as Fax, Mobile, Telephone Telex, and Telegram. If an
applicant wants to transfer money quickly to the pay in another city or district he /she may
request the banker to send it by TT.
3.1.2.3 Monthly Savings Scheme:
It is an attractable savings project for limited income group people. National Bank Ltd. has got
quick response in this project. A depositor can deposit 500-10000 Taka monthly for 3-8 years.
The return is as follows:
Table -5: Monthly Savings Scheme of NBL
Monthly Return after 5 Return after 8 Return after 10

28. Installment years @ 9.00% years @ 9.25% years 9.50%
500/- 20,627/- 37,896/- 70,849/-
1000/- 41,255/- 75,791/- 1,41,697/-
2000/- 82,510/- 1,51,583/- 2,83,394/-
3000/- 1,23,765/- 2,27,374/- 4,25,091/-
4000/- 1,65,020/- 3,03,166/- 5,66,788/-
5000/- 2,06,274/- 3,78,957/- 7,08,485/-
10000/- 4,12,549/- 7,57,914/- 14,16,970/-
Activities undertaken to open MSS:
I provided MTDR form to the prospective customer or applicant. The client fills up the form. But
many times I filled up the information of the client in the application form. In the form we
receive applicant sign and nomine sign. We attached passport size photo of applicant and
nominee. Then we submit the form to the authorize officer. If the application form properly fill
up and the required document is present the authorize officer give the account number and give
an entry on the computer and sign in the form. I wrote the account number top of the form and
customer ID number. Then I took a credit voucher and filled up the voucher. After paid money in
the cash section by the client he/she submit the voucher authorize officer. After that the authorize
officer give him a document of MSS but when the account holder receive the document, I
collected the sign of the client.
Payment of MSS
Payment of MSS may be made before maturity or after maturity.
Premature Encashment
If encashment request is received within 30 days of issuing date, the purchaser will not receive
any interest on it. Moreover, following charges will be subtracted from the principal amount:
Premature charge : 300 taka.
VAT (15% on P. charge): 45 taka

29. Excise Duty : Based on principal amount.
3.2 Other relevant activities
I have done others Bank related activities of Bank documents’ photocopy, typing, mail to
customer and call to customers. I visited project and others with officers. I have maintained the
rules and regulation of the bank.
CHAPTER-04
CONSTRAINTS/CHALLENGES AND PROPOSED COURSE OF ACTION
FOR IMPROVEMENT
4.1. Identified/Observed in the Organization:
There are certain constraints regarding the studies that are summarized below:
• Time provided for conducting the study is an important constraint.
• Field practice varies with the standard practice that also created problem.
• The employees in National Bank Limited are so much busy in their responsible fields;
they could hardly provide little time to discuss with them.
• NBL has very poor IT department, while most of the other banks has strong IT
department.
• NBL does not have online facilities like other private bank.
4.2 Academic Preparation:
Internship Program brings a student closer to the real life situation & thereby helps to launch a
career with some prior experience. There are a few similarities between our academic
preparation and assigned tasks. We have learned so many things of accounting and finance but in
bank I worked in general banking section. Most of the time we practice manufacturing firm
financial statement. But bank financial statements are all most different.

30. CHAPTER-05
LESSONS LEARNED FROM THE INTERNSHIP PROGRAM
5.1. Implications to Organization/Company:
In B.B.A. theoretical knowledge is supplemented by an effort to gain practical experience of the
real business world. Internship program helps a B.B.A. graduate in gaining practical knowledge
through working in an organization. A specific topic on National Bank Limited has been
assigned during the internship to ensure the use of student’s knowledge in the practical field of
work and to ensure accurate learning while working in an organization. I Learned from the
organization in my internship program are given below
Organizational Knowledge: From my internship program I have learned so many things about
NBL. For example, I have come to know about the Background of the Organization, Vision,
Mission, Strategic Priority, Commitments, Core Values, Management Level of NBL etc.
Rules & Regulations: I have learned different rules & regulations of banking activities,
employees, internee etc.
Banking Procedures: I have learned many banking procedures, facts such as Account opening,
closing, Profit taking, transferring, remittance etc.
Dealing with Clients: I faced the situation and learned how to deal with different types of
customers & situations.
Information Collection: In the processing of making the report I have learned collecting,
gathering, synchronizing several information. I have gathered information from different
employees like Manager, Branch Operation Manager.
Practical Use of Knowledge: What I have learned in the university, I have used them in my
internship program.
Function of Different Department: I gathered knowledge about the functions of different
departments of the branch while I was working in that department.
5.2. Implications to University’s Internship Program:
The graduation program that I have completed from the university has enhanced my theory based
knowledge on the different aspect of the organizational structure, behavior and function that will

31. enable me to work in the real world structural organization. The good initiative of our university
is that they have made the provision to have the practical exposure in working to the organization
through internship program.
5.3. Others:
The internship program that goes for three months has enabled me to prepare myself to work in
the structural organization under the disposition of the management. There I have gathered not
only the function are done in the organization but also the discipline and punctuation in the work
field in where I am going to enter in future.
CHAPTER-06
CONCLUDING STATEMENTS
6.1. Recapitulation / Summary:
Today the banking service is very competitive. So the real from the practical materialization, I
have reached a firm and concrete conclusion. I believe that my realization will be in harmony
with most of the banking thinkers. It is quite evident that to build up an effective and efficient
banking system to the highest desire level computerized transaction is must for a modern
banking.
National Bank Limited is a new generation Bank. It is committed to provide high quality
financial services or products to contribute to the growth of GDP of the country through
stimulating trade and commerce, accelerating the pace of industrialization, boosting up export,
creating employment opportunity for the educated youth, poverty alleviation, raising standard of
living of limited income group and overall sustainable socio-economic development of the
country. The is not so far when it will be in a position to overcome the existing constraints and it
may be expected that by establishing a network over the country and by increasing resources this
bank will be able to play a considerable role in the portfolio of development of financing in
Bangladesh.
Success in the banking business largely depends on effective management, excellent service,
latest technology, goal setting and overall plane. National Bank Limited has every quality to do

32. the business successfully. I think, within few years, National Bank Limited will achieve top class
banking business bank in our country.
6.2. Recommendations for Future Strategic Actions:
On the process of collecting, gathering, synchronizing and preparing this report and passing 2
months in National Bank, I have found so many good things and some problem as well as of
both Organization and University. There are certain constraints regarding the studies and my
recommendations are given below:
Time Allocation: Time provided for conducting the study is an important constraint. The time
should be lengthier so that we can do our assigned tasks properly.
Realistic Practices: Field practice varies with the standard practice that also created problem. To
resolve the difference between our academic preparation and real situation academic lessons
should be more realistic. The academic syllabus should include more realistic courses and
curriculum to prepare ourselves for banking sector. University may include more courses related
banking sector.
Employee Contribution: The employees in National Bank Limited are so much busy in their
responsible fields; they could hardly provide little time to discuss with internee. They should be
more attentive and give more time. The employees should be more attentive to the internees so
that we can learn properly.
IT Upgrade: NBL has very poor IT department, while most of the other banks has strong IT
department. If their IT department becomes more effective then we will be able to collect the
information easily.
6.3. References:
Books& Reports:
• Annual Report of National Bank Limited. (2012)
• Banking journal.

33. • Internet
Bibliography:
• National Bank Limited web site http://www.nblbd.com
• http://omnibd.blogspot.com/2013/04/internship-report-at-national-bank.html
• http://www.studymode.com/essays/496136.html
• Several Booklets from National Bank Limited.
• Several News letters from National Bank Limited.
Moshiur Rahman Khan
Gp-j 114(1st Floor),
Mohakhali Wireless Gate
Dhaka, Bangladesh
Mobile: +8801611331615
E-mail: int.moshiur@icloud.com
Career objective:
To take responsibility at a position that makes me confident, improves myself and gives me
an opportunity for my personal improvement.
Fields of Interest:
Finance and Accounting, Marketing
Job experience:
• National Bank Ltd.
Mohakhali Branch, Dhaka
Post: Internship Program
26 May, 2014 to Continue
Educational Pursuits:
• Bachelor of Business Administration (BBA)
• Higher Secondary Certificate (HSC)
• Secondary School Certificate (SSC)
•
Communication Skills:
Bengali : Mother Language
English : Good command in Speaking, reading and writing

34. Personal Qualities:
Hard working, Self-motivated, Management and Decision making capability, Reliable, Team
management and Leadership, Negotiation capability, Eagerness to learn new something.
Hobbies:
Surfing Webpage, Photography, Reading Books, Listening music, New Electronic gadgets,
interacting with peoples.
Scholarships/Awards:
• 2012 ECHO International Photojournalism Student Competition Semi-Final Award, USA
Computer Skills:
Mac OS, Windows OS, MS Office 2013 (MS Excel, MS Power Point, MS Word), Adobe
Photoshop, Adobe Lightroom & Have extensive understanding and practical use of other
supporting software. Also have extensive understanding of computer hardware & networking.
Extra-curricular Activities:
• Event Co-ordinator of AIUB Photography Club
• Organizer & Treasurer of AIUB Rag Spring`14
• Volunteer of AIUB `13th Convocation
• Volunteer of AIUB Job Fair
• Volunteer & Official Photographer of AIUB’s several Event
• Volunteer & Official Photographer of JAAGO Foundation
•
Academic ResearchWorks
• Total Quality Management on Coca-Cola.
• SWAT Analysis on Apple Inc.
• Present Scenario of Private University in Bangladesh.
• Commercial Banks of Bangladesh.
• Business Plan – Eco Coffin
Personal Information:

35. Father’s Name : Md. Mojibur Rahman Khan
Mother’s Name : Nashima Rahman
Date of Birth : 10 March, 1992
Nationality : Bangladeshi by birth
Blood Group : O (+ve)
References:
Mohammad Zakaria Masud Dr. Md.
Mamun Habib
AssistantProfessor&Head Assistant
Professor
Departmentof Accounting Faculty, School of Business
Administration
Faculty, School of Business Administration American International University-Bangladesh
(AIUB)
American International University-Bangladesh (AIUB) Phone: +880-
29890804
Mobile: +880-155-2410177 E-mail:
mamunhabib@gmail.com
E-mail: zakaria_masud@aiub.edu
Date: July 8, 2014