1. RESOURCE SHARING WITH THE
OCLC KNOWLEDGE BASE
Mitchell Scott - UW – Green Bay)
Cheryl Nessman - UW Colleges
Kelly Johnson - UW-Fox Valley
Laurie Petri – UW Marshfield
2. PROMISE OF THE OCLC KB
• Subscribed Electronic Content – discoverable
and available for ILL
• Creates Efficient workflows in Borrowing and
Lending
• Allows for targeted automation (Direct
Request to KB libraries)
• ILLiad and Worldshare ILL functionality
11. THE UW-GB EFFECT -
TURN AROUND TIMES
Less Than an Hour, 29
4 hrs or less, 92
8 hrs or less, 156
24 hrs or less, 200
T.O. TIMES FOR KB ARTICLES
12. COST RECOVERY
• IFM costs, 13 months prior to KB
• -264 in IFM fees
• E-content is unique content
• 21 months since KB
• + 1023.85
13. WORLDSHARE ILL
• Direct Request for Borrowing
– Automate Article Requests
– If owned locally, returned to “New For Review” Queue
– Link to article will appear with request
• Direct Links from Lending
–
14. QUESTIONS ABOUT KB
• Mitchell Scott , scottm@uwgb.edu
• Cheryl Nessman, cheryl.nessman@uwc.edu
• Kelly Johnson, kelly.johnson@uwc.edu
• Laurie Petri, laurie.petri@uwc.edu
22. Our Setup from start to finish:
1. Request an OCLC Knowledge Base (KB) account. OCLC
sends an individualized url and login for your KB.
Request form:
https://oclc.org/content/forms/worldwide/en/wckb-
request.html
23. Our Setup from start to finish:
1. Request an OCLC Knowledge Base (KB) account. OCLC
sends an individualized url and login for your KB.
2. Open the KB and add institutional e-resource holdings:
24. Our Setup from start to finish:
1. Request an OCLC Knowledge Base (KB) account. OCLC
sends an individualized url and login for your KB.
2. Open the KB and add institutional e-resource holdings:
• We did this manually within the KB, but it’s possible to
upload holdings via Pubget, map a holdings file via SFX,
EBSCO or Serial Solutions, or automatically add new e-
collections from EBL, ebrary, Elsevier and more.
25. Our Setup from start to finish:
1. Request an OCLC Knowledge Base (KB) account. OCLC
sends an individualized url and login for your KB.
2. Open the KB and add institutional e-resource holdings:
• We also changed additional settings that control how
our KB holdings can be accessed, used, shared, and
updated.
26. Our Setup from start to finish:
1. Request an OCLC Knowledge Base (KB) account. OCLC
sends an individualized url and login for your KB.
2. Open the KB and add institutional e-resource holdings.
3. Open OCLC Online Service Center and create:
• Custom Holdings Groups
27. Our Setup from start to finish:
1. Request an OCLC Knowledge Base (KB) account. OCLC
sends an individualized url and login for your KB.
2. Open the KB and add institutional e-resource holdings.
3. Open OCLC Online Service Center and create:
• Custom Holdings Groups
• Custom Holdings Path for articles
28. Our Setup from start to finish:
1. Request an OCLC Knowledge Base (KB) account. OCLC
sends an individualized url and login for your KB.
2. Open the KB and add institutional e-resource holdings.
3. Open OCLC Online Service Center and create:
• Custom Holdings Groups
• Custom Holdings Path for articles
• Direct Request Profiles for articles & loans…
29.
30. Our Setup from start to finish:
1. Request an OCLC Knowledge Base (KB) account. OCLC
sends an individualized url and login for your KB.
2. Open the KB and add institutional e-resource holdings.
3. Open OCLC Online Service Center and create:
• Custom Holdings Groups
• Custom Holdings Path for articles
• Direct Request Profiles for articles & loans
• When finished, activate the KB
31. Our Setup from start to finish:
1. Request an OCLC Knowledge Base (KB) account. OCLC
sends an individualized url and login for your KB.
2. Open the KB and add institutional e-resource holdings.
3. Open OCLC Online Service Center and create Custom
Holdings Groups, Custom Holdings Paths, Direct Request
Profiles, and then activate your KB.
4. Create routing rules within ILLiad that route incoming
requests to the proper queues based on the criteria set in
the OCLC Direct Request Profile, and then activate Direct
Request in ILLiad.
How many have their e-content in OCLC? How many request from other’s e-content.
GB’s collection, especially CR content (past 5 years) is largely electronic. Yours is too.
We have the right to lend these
Who gets requests for content that they own electronically—do you fill them?
Who uses DR ? DR for articles and using the KB will match it to libraries electronic holdings.
KB DR – 58% of article request went through DR
32% had to be released from Copyright
28% were unmediated –submitted, sent and filled
24% were unmediated and filled with Odyssey. No staff intervention!
1. Cleared from copyright filled in 13 minutes
Works when you are not----1am filled and delivered at 6am. Fully automated
Works with incomplete citations.
79% in 24 hrs or less
61% in 8 hrs or less
36% in 4 hrs or less
11% in 1 hour or less
At first we added lots and lots of stuff, but we started getting lots of requests for items that we didn’t have access to because of embargos and databases with only partial full-text. You can edit each title within a collection to properly reflect access limits—but this can take FOREVER.
At first we added lots and lots of stuff, but then we started getting lots of requests for items that we didn’t have access to because of embargos and databases with only partial full-text. You can edit each title within a collection to properly reflect access limits—but this can take FOREVER.
For articles, we added a group called KBLVIS that Mitchell shared with us, as well as an exclusion group to exclude loan requests going out to other UW System libraries since we don’t use ILLiad for these requests
Our path for articles leads to the KBLVIS group that we created in the last bullet point.
We have separate profiles for monographs, AV and articles. The settings in these profiles help ILLiad determine which requests are handled automatically via Direct Request (DR), and which require manual processing.
This is the last thing you have to do in the OCLC Online Service Center.
Once setup is complete, you will still need to monitor incoming requests to determine if changes need to be made to your KB holdings, and you will also have to update holdings as they change and routing rules if they contain time sensitive data -- our copyright routing rule allows anything 5 years or older to skip the copyright approval process, but we have to update the year to keep it working properly.
Questions?
Faster service for patrons
Reduced librarian appointment
Family Leave in the Fall
Requests from e-books in Search@UW (will get better)
Requests on items checked out in Search@UW, but available on a different record
Requests from faculty/instructors that we want to purchase (not really enough to warrant a routing rule like Mitchell, I decide these on a case by case basis.
Reduced Article turnaround by an entire day!
Couple other tweaks. Using Trusted Sender far more than in past.
Loan turnaround remained the same. Guessing due to shipping
Because I like you
Just like doing ILL
Creating goodwill for my requests
We don’t charge anyone
Difference between e-journal processing and awaiting lending processing
Article requests have increased through both avenues
E-journals=KB; should have link to article
Lending requests-all other stuff (loans, non-KB, book articles). Require more patience since borrow doesn’t see our exact holdings
Fixing all the bugs in the links and reporting them to Cheryl
Google search tab often faster than using Search@UW-use a lot for the non-KB requests
Have more than doubled our article borrowing statistics in less than a full year
Not an increase in time spent. Article requests typically take under 2 minutes to process. (Versus loans which require shipping)