1. International Business Overview V.M.Kumar Sr. Vice President – International Business www.sifycorp.com

5. Infrastructure Management Services

6. Domain of the CTO Business Analysis & functional Specification Technical Design Document Application Development Functional Testing Staging Performance & Load Testing Deploy to Production Environment Production Support CIO BAO CTO BH

7. Sify Infrastructure Services - Focus Operations Support Our Domain N/W Mgmt Server Mgmt Infrastructure Application Support Security

9. FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE MANAGEMENT OFFSHORE Offshore infrastructure outsourcing will increase as organizations focus on achieving cost savings — increasingly, with a strategy or mandate by CFOs to increase spending with offshore providers. In a recent Forrester survey of 42 North American IT decision-makers, 24% indicated that in 2005, they would consider using offshore resources for infrastructure management and monitoring. For good reason — in the US alone, infrastructure management is a $90 billion market, growing at 7% per annum

10. Global IT infrastructure services delivered from remote sources (such as onshore,nearshore or offshore) are a new form of delivery for a mature service category IT infrastructure services are un dergoing important market changes, and many layers of IT infrastructure services are shifting to a global remote delivery model. This market is still nascent. Predictions • By 2012, 50% of the labor hours for global IT infrastructure service delivery for commercial clients will shift from on-site support to remote delivery (0.8 probability). • By 2009, large clients will be expected to deliver remote infrastructure delivery service as a requirement in the majority of new outsourcing deals (0.7 probability).

12. INFRASTRUCTURE MANAGEMENT SERVICES NETWORK MANAGEMENT Routers, Switches, VoIP devices, Network Links SECURITY MANAGEMENT Firewalls, Intrusion Protection Systems, VPNs, PKI, AAA Tools DATA CENTER MANAGEMENT Servers, Databases, Messaging, Storage Systems END USER SERVICES Service Desk, Desktop Support, Application Packaging & Distn. Process Consulting, Audits & Reviews Availability Management Asset Management, Patch Management Problem, Change & Configuration Management Pro-active Monitoring & Incident Management Implementation / Migration Support ITIL compliant processes, SLA driven engagements

13. THE SIFY EDGE SPECIALIST IN REMOTE INFRASTRUCTURE MANAGEMENT SERVICES EXPERIENCE ENGAGEMENT GOVERNANCE EXPERTISE PROCESSES SERVICE INFRASTRUCTURE

14. COMPETENCIES ACROSS LEADING VENDORS BEA Weblogic IBM Websphere MS.NET Oracle App SAP Netweaver Sun JES Cisco Netscreen Checkpoint ISS Verisign CA-Netegrity APPLICATION SERVER SECURITY MS Windows Sun Solaris IBM AIX HP-Ux Redhat Linux Oracle Sybase MS-SQL MySQL SERVER OPERATING SYSTEM DATABASES Nortel Juniper Cisco Extreme NETWORK DEVICES CA HP IBM Tivoli Compuware Mercury Progress Sonic MANAGEMENT TOOLS

16. ITIL Based Processes NMS C M D B C M D B Trouble Ticket Engine Knowledge base Change Workflow Threshold Monitoring Service Level Agreements Escalation Engine Configuration Baselines Change Management Capacity Management Service Desk IT Service Continuity Management Reports Engine Incident Management Problem Management SLA Management Availability Management

17. ROBUST OFFSHORE DELIVERY MODEL Onsite Co-ordination Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye Support Level 1 Support Level 2 & 3 Support Remote Monitoring Pro-active Performance Monitoring, Threshold Alerts, Dashboard Reporting Incident Management, Service Desk for escalations, knowledge repository Problem mgmnt, Change mgmnt, Performance mgmnt 70 – 90 % OFFSHORE ITIL BEST PRACTICES RISK MITIGATED GRADUAL TRANSITION ONGOING RISK MANAGEMENT

19. Information on Infrastructure - Built around ITIL framework Single Window to measure Infrastructure performance Functionalities of FCAPS Policy based Authentication Enable customers to measure the service View your Complete Infrastructure Service Portal – iONi Information On Infrastructure Extensive Reporting Role based Dashboard views Powerful Self Service Functions

20. IONI - Customizable Dashboard Availability Statistics Reports availability based on Device type, Location & Groups Outage & Resolution meter Displays down alerts Displays faults resolved Trouble ticket statistics Trend / SLA / Status based reporting of tickets Inventory report Report based on Type, Location Groups & Monitoring tool

21. IONI – Incident & Change Management Enhanced web reports SLA based reports Customizable reports Trend Analysis

23. “ Sify Is Best Suited For Discrete Offshore Remote Management ” Forrester Wave TM : Global Delivery Infrastructure Management – December 2005

24. Getting there…

25. Testimonials “ They were the only off-shore vendor who had their own tool and did not have to use any one else’s solution to manage our network. That made their total pricing dramatically different from other offshore vendors.” – Joe Simon, Group CIO, Viacom “ When I stepped in to Sun Chemical two and half years back, there was no consistent model to manage our infrastructure across 312 locations; A few months after the Sify engagement began, I got a unified view of my entire infrastructure across all locations sitting at my desk. It was a great relief and I felt we were more secure.” – Scott Carcillo, CIO, Sun Chemical Corp, March 2006

27. Sify eLearning…

28. eLearning Services Custom Content Creation Computer based training Web based training Instructor led training Innovative learning M-Learning Game based training Training aids Learning infrastructure LMS implementation LMS customization Help desk support Learning applications Application development Implementation of 3 rd party applications L1/L2/L3 support Globalization services Multi lingual translation Localization

31. Two Brandon-Hall Golds in 2006 ! - Mobile Learning Solution for Cisco - Custom Content for GE Energy Services

34. www.sifyims.com www.sifyelearning.com Thank You !