1. Organizational
Behavior, 9/E
Schermerhorn, Hunt, and
Osborn
Prepared by
Michael K. McCuddy
Valparaiso University
John Wiley & Sons, Inc.
2. Chapter 1 Study Questions
What is organizational behavior and why
is it important?
What are organizations like as work
settings?
What is the nature of managerial work?
How do we learn about organizational
behavior?
Organizational Behavior: Chapter 1
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3. Study Question 1: What is organizational
behavior and why is it important?
Workplace success depends on:
– Respect for people.
– Understanding of human behavior in complex
organizational systems.
– Individual commitment to flexibility,
creativity, and learning.
– Individual willingness to change.
Organizational Behavior: Chapter 1
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4. Study Question 1: What is organizational
behavior and why is it important?
Organizations and their members are
challenged to:
– Simultaneously achieve high performance and
high quality of life.
– Embrace ethics and social responsibility.
– Respect the vast potential of demographic and
cultural diversity among people.
– Recognize the impact of globalization.
Organizational Behavior: Chapter 1
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5. Study Question 1: What is organizational
behavior and why is it important?
Organizational behavior.
– Study of human behavior in
organizations.
– A multidisciplinary field devoted to
understanding individual and group
behavior, interpersonal processes, and
organizational dynamics.
Organizational Behavior: Chapter 1
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6. Study Question 1: What is organizational
behavior and why is it important?
Pick up Figure 1.1 from the textbook.
Organizational Behavior: Chapter 1
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7. Study Question 1: What is organizational
behavior and why is it important?
Reasons for importance of scientific
thinking.
– The process of data collection is
controlled and systematic.
– Proposed explanations are carefully
tested.
– Only explanations that can be
scientifically verified are accepted.
Organizational Behavior: Chapter 1
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8. Study Question 1: What is organizational
behavior and why is it important?
Contingency approach.
– Tries to identify how different situations can
be best understood and handled.
– Important contingency variables include:
• Environment.
• Technology.
• Tasks.
• Structure.
• People.
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9. Study Question 1: What is organizational
behavior and why is it important?
Modern workplace trends.
– Commitment to ethical behavior.
– Importance of human capital.
– Demise of “command and control.”
– Emphasis on teamwork.
– Pervasive influence of information
technology.
– Respect for new workforce expectations.
– Changing definition of “jobs” and “career.”
Organizational Behavior: Chapter 1
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10. Study Question 2: What are organizations
like as work settings?
An organization is a collection of people
working together in a division of labor to
achieve a common purpose.
Organizational Behavior: Chapter 1
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11. Study Question 2: What are organizations
like as work settings?
The core purpose of an organization is the
creation of goods and services.
Missions and mission statements focus
attention on the core purpose.
Mission statements communicate:
– A clear sense of the domain in which the
organization’s products and services fit.
– A vision and sense of future aspirations.
Organizational Behavior: Chapter 1
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12. Study Question 2: What are organizations
like as work settings?
A strategy is a comprehensive plan that
guides organizations to operate in ways
that allow them to outperform their
competitors.
Key managerial responsibilities include
strategy formulation and implementation.
Knowledge of OB is essential to
effectively strategy implementation.
Organizational Behavior: Chapter 1
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13. Study Question 2: What are organizations
like as work settings?
Organizational Behavior: Chapter 1
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14. Study Question 2: What are organizations
like as work settings?
Stakeholders.
– People, groups, and institutions having an
interest in an organization’s performance.
– Customers, owners, employees, suppliers,
regulators, and local communities are key
stakeholders.
– Interests of multiple stakeholders sometimes
conflict.
– Executive leadership often focuses on
balancing multiple stakeholder expectations.
Organizational Behavior: Chapter 1
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15. Study Question 2: What are organizations
like as work settings?
Organizational culture and diversity.
– Organizational culture refers to the shared beliefs and
values that influence the behavior of organizational
members.
– Positive organizational cultures:
• Have a high-performance orientation.
• Emphasize teamwork.
• Encourage risk taking.
• Emphasize innovation..
• Respect people and workforce diversity.
– Success in business world is tied to valuing diversity.
Organizational Behavior: Chapter 1
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16. Study Question 2: What are organizations
like as work settings?
Organizational effectiveness approaches.
– Systems resource approach focuses on
inputs.
– Internal process approach focuses on the
transformation process.
– Goal approach focuses on outputs.
– Strategic contingencies approach
focuses on impact on key stakeholders.
Organizational Behavior: Chapter 1
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17. Study Question 2: What are organizations
like as work settings?
Longitudinal views of organizational
effectiveness.
– Short-run emphasis on goal accomplishment,
resource utilization, and stakeholder
satisfaction.
– Intermediate-run emphasis on organization’s
adaptability and development potential.
– Long-run emphasis on survival.
Organizational Behavior: Chapter 1
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18. Study Question 3: What is the nature
of managerial work?
Managers perform jobs that involve
directly supporting the work efforts of
others.
Managers assume roles such as
coordinator, coach, or team leader.
Organizational Behavior: Chapter 1
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19. Study Question 3: What is the nature
of managerial work?
The management process.
– An effective manager is one whose
organizational unit, group, or team
consistently achieves its goals while its
members remain capable, committed, and
enthusiastic.
– Key results of effective management:
• Task performance.
• Job satisfaction.
Organizational Behavior: Chapter 1
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20. Study Question 3: What is the nature
of managerial work?
Organizational Behavior: Chapter 1
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21. Study Question 3: What is the nature
of managerial work?
The nature of managerial work.
– Managers work long hours.
– Managers are busy people.
– Managers are often interrupted.
– Managerial work is fragmented and variable.
– Managers work mostly with other people.
– Managers spend a lot of time communicating.
Organizational Behavior: Chapter 1
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22. Study Question 3: What is the nature
of managerial work?
Organizational Behavior: Chapter 1
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23. Study Question 3: What is the nature
of managerial work?
Managerial mind-sets.
– Reflective mind-set — managing one’s self.
– Analytic mind-set — managing organizational
operations and decisions.
– Worldly mind-set — managing in a global context.
– Collaborative mind-set — managing relationships.
– Action mind-set — managing change.
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24. Study Question 3: What is the nature
of managerial work?
Managerial skills and competencies.
– A skill is an ability to translate knowledge into
action that results in a desired performance.
– Categories of skills.
• Technical.
• Human.
• Conceptual.
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25. Study Question 4: How do we learn
about organizational behavior?
Learning is an enduring change in
behavior that results from experience.
Organizational learning is the process of
acquiring knowledge and utilizing
information to adapt successfully to
changing circumstances.
Organizational Behavior: Chapter 1
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26. Study Question 4: How do we learn
about organizational behavior?
.
Organizational Behavior: Chapter 1
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27. Study Question 4: How do we learn
about organizational behavior?
Organizational Behavior: Chapter 1
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