20. How do you make IVR work for your
business?
● Configure IVR:
– By Work Function (Sales, Support, Payments, etc.)
– By Phone Number & caller ID
– By using your CRM database integrated with IVR
– By utilizing Intelligent routing with last input
– By order ID
– Etc.
21. Understand your prospective
customer
● When will your customer call you?
● Are they in a hurry?
● Are they in an emergency?
● Will they be patient to listen all the options?
● Will they understand the IVR options?
25. IVR is technology – technology must
be used right
● Improved our own IVR after repeated iterations
● You can setup intelligent IVR systems with us
@Exotel and make changes in < 5 mins
● Check out
some smart ways companies are using IVR
26. Questions? Say Hello!
● Email: hello@exotel.in
● Website – www.exotel.in
● Phone (has an IVR!) +91 8088-919-888