Vasudeva Akula, Ph.D.

Washington D.C. Metro Area United States

Contact Center Data Science & Customer Analytics Professional

Technology / Software / Internet

Results driven professional with six-sigma black belt and 20+ years of consistent record in developing innovative solutions and leading complex projects with multi-million dollar ROI. Extensive experience in assessing business and IT needs, developing strategic solutions to drive revenue, operational efficiency and customer satisfaction using continuous improvement/six sigma approaches. Skilled communicator, and program director; able to direct multiple tasks effectively and establish key relationships with customers and partners in both pre & post sales to accomplish desired goals. Ph.D. in Information Technology, with a focus on business-oriented performance improvement. Published aut...