1. Lead your Organization to the Sky….
Your Pilot for Today:
Dr. Osama Abou El Khir
MBBCH, CPHQ, LSSGB, OSHA

2. Road Map for Control Phase

3. Solve the Puzzle: DMAIC
Defi
D Mea
M Anal
A Impr
I Con
C
ne sure yze ove trol
Determine data type
Recognize Problem Graphical Analysis Idea Generation
Define Team Data Collection Plan
RCA Innovative Solution
Define CustomerCollect Data Cause & Effect TRIZ
Define Defect Detailed Process Process Capability Lean Tools
CTQ Map Sigma Level Solution Selection
Team Charter Revisit Problem Control Chart “TO BE” process map
Statement
Problem Statement Correlation- Pilot
High Level Process Regression Validate Improvement
Map y=f(x) FMEA
Value Stream Select Vital Few (Xs)
Mapping MSA
SIPOC

4. Learning Objectives
 Differentiate between 2 types of Variation
 Others (Not Today)

5. Healthcare variations

6. Variation Explained
Common Cause Variation Special Cause Variation
Mean
Target
1 2 3 4 5 6 7
Archer Throwing Arrows

7. Variation Explained
Common Cause Variation Special Cause Variation
Normal, System
Abnormal, Outlier, Assignable Cause
Cause, Random, Inherited
• Present in EVERY process • Extra-ordinary occurrence
• Process is said to be „in control‟ if it • Process is said to be „out of control‟ if
exhibits only common cause variation it exhibits special cause variation
• The process is stable and predictable • The process is unstable
• Sources: People • Source: factors that were not part of
, Materials, Methods, Measurement & the process‟ design (unplanned
Environment. factors)
• It‟s effect is minimal • In most cases can be eliminated

8. Thank
You