NileshJajoo2

where when what regression analysis correlation standardize success investment in time constant research hard work innate quality farmers pay attention lessons are simply a reflectio lessons were gleaned convinced with his approach management lesson store for better day share the fruits of your labor don’t shout at crop run to fire in case of crisis get your hands dirty preparation is essential mission/vision orientation farmers are the lead character wealth of life lessons leadership lesson 5w’s and h return to gemba follow-up with employees mix up the schedule walk in teams don’t suggest changes during w document your observation ask question follow the value stream focus on process and not peopl prepare your team have a plan steps in gemba the real place gembutsu japanese word “gemba” what does gemba walk means? functional single reactive customer service v/s customer first contact resolution (fcr) customer churn rate customer revenue minus the cos how do you measure clv? customer lifetime value (clv) csat/ces/nps customer effort score (ces) csat nps surprising desired basic unexpected customer loyalty vs experience customer experience high-quality standards strong shareholder value cohesive management stable workforce engaged cost reduction or containment efficiency in processes and us benefits of operational excell cultural enablers alignment toward common goal result success pyramid efficient resource usage commercial impact employee engagement customer satisfaction continuous improvement what is operational excellence ) employee hygiene waste management facility design food preparation food storage : food safety management system cost reductions improvement of operations supplier control regulatory compliance consumer safety chill cook separate clean holding& serving preparation & cooking delivery& storage personal & facility food safety audits unutilized talents unnecessary transportation extra processing overproduction excess inventory extra motion waiting time defects 5s training sustainability shine set in order sort shitsuke seiketsu sesio seiton seiri benefits of 5s iso 21001 iso 45001 iso 50001 iso 13485 iso 9001 iso 9000 relationship management evidence-based decision making continual improvement system approach to management process approach engagement of people leadership customer focus 8 principles register the quality managemen conduct an external audit quality management system develop a quality management s iso certification customer needs change accordin attitude change customer expectation change reverse indifferent delighters (excited quality ) one – dimensional (desired qua must be (expected quality ) increase customer satisfaction group your best features identify priority areas save time and money when you want to enhance curre when you want to impress your when there is a limited resour when there is a limited time exciting needs normal needs expected needs kano model -- implement agent self identify a facilitator establish baseline build calibration process change in the process before and/or after a critical when a specified time period h moving from one location to an change in the instrument a new instrument/ new auditor calibration may be required anova ata /rtr gage r&r calibration assessing any measurement inte assessing procedures and opera assessing the measuring device selecting the correct measurem msa implementation plan pugh concept impact matrix alternative solutions parametric non parametric test chi-square test of association 2 proportion test anova-one way 2-sample t test bartlett/levene test f-test alternative hypothesis null hypothesis hypothesis testing \ independent” variable . dependent” variable kemp design model assure addie what you want to accomplish improve the situation will training help behavioral change why are we doing it what is the point of the train how why who implement development design evaluation analyze output variable (y’s) input variable (x’s) independent” variable editor > layout tool descriptive statistics report enter distance in x column enter days in y column - ve value + ve value correl” is the formula to be a negative value a positive value a value of zero symbol used is r pearson correlation coefficie relation between two or more c organizations system sustain the improved process documenting standardizing allows evaluating involves analyzing validated before committing appropriately tested small scale solutions alternatives current situation objective are clearly identifi selects the problem do – check /study – act plan study results test potential solutions identify your problem implement the best solution pdca rpn=s*o*d rpn number unintentional failure degraded failure intermittent failure partial failure full failure kaizen cost of quality environment factors measurement systems materials used methods followed while process human factors tolerances geometry material properties process fmea design fmea fmea how to draw box excel how to compare box plot negative skew positive skew normal distribution why box plot is useful iqr =q3-q1= qn(0.75) –qn(0.25) third quartile (q3 / 75th perc first quartile (q1 / 25th perc median (q2 / 50th percentile) maximum minimum show outliers skewness spacings quartiles whiskers descriptive statistics what is box plot s-m-a-r-t set action plan against opport list top 3 opportunity to be w pointed towards opportunity discuss on the challenges face more time on just how they ach mid performing set correct expectation ask how can we improve and plan discussion look for his area of interest request to share best practice instruct discuss listen (take feedback explain describe give en edge sandwich feedback who will give us feedback we all need people evaluate results test the best solution fish bone diagram 5 why technique data collection define problem with facts trail and error continuous observation find patterns examine pieces set rules /goals a process for identifying the not on indi focus on process all team member should have th open and honest communication decision based on facts and da customer focus (internal/exter cpk ppk vs cp pp application of cp and cpk good values for cpk calculate cpk process capability  – cp :  th usl lsl precision and accuracy cp cpk what process capability ? clustered stratified systematic random design sampling plan - 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