The document provides an overview of delegation skills for managers and supervisors. It discusses the importance of delegation for accomplishing more with less stress. Effective delegation involves defining tasks, selecting individuals, assessing abilities, and providing feedback. Key aspects of delegation include using the SMART framework to make objectives specific, measurable, achievable, relevant and time-bound. Managers must communicate expectations, provide autonomy, and hold employees accountable to achieve a win-win through delegation.
4. Learning
Objectives
• Accomplish more in
less time.
• Have less stress and
more energy.
• Get high performance
from your team.
• Set yourself up
for promotion.
18. • Delegation does not
mean pushing work on
someone else.
• Delegation is the careful
selection of jobs that
would be beneficial for
someone else to learn.
The What
22. Don’t look at
people as they are,
look at them as
they could be and
watch them rise to
the occasion.
The Who
23. • Choose the appropriate
person for the job, and not
always the same person.
• Who needs to develop in
this area?
• Don’t burn out your
go-to person.
The Who
24. • Be clear about
timetables, deadlines,
and guidelines.
• Give detailed and
clear instructions.
• Create a schedule.
The When
25. • Don’t take away from
the learning experience.
• Give them ownership.
• Schedule a progress-
report meeting.
• Have them create their
own schedules.
The How
26. • Start off with
a positive.
• Catch people
doing things right.
The How
35. If we do not have a solid
foundation of the basics, how can
we ever handle the complex?
36. MBWA • Go shoulder to shoulder
with your people.
• Ask employees, “What
motivates you?”
• You don’t have the time
not to do it.
• It builds rapport
and teamwork.
37. Clearly articulate the
desired outcome.
Specify desired results.
Work with employees
on desired results.
Clearly identify constraints
and boundaries.
The
Delegation
Zone
49. Hand-Offs • Instead, work with the
employee to find a solution.
• Reverse delegation is a
common mistake.
• Avoid taking projects back.
• Let them work through it.
• Concentrate on the strategic
work that can propel your
career further.
54. 1. Formally and informally
2. Look for signals.
3. Focus on behavior.
4. Make it actionable.
5. Check it is understood.
Tips for
Effective
Feedback
10
56. Resource
• Joe Gilliam’s How to
Handle Difficult People
• The best way to get
along with others is to
know how to handle
the differences.
57. Recap • The basics of
delegation: what, who,
when, and how
• SMARTER formula
• Letting go
• Creating a win-win
• Feedback tips
58. • By delegating, we get
work done through
other people.
• We are thinking
strategically: how to
grow our company, our
teams, and ourselves.
The End Game
59. No. 1 tool to get
you on the path
to promotions
and raises
Delegation
Delegation
Zone
