1. Management
Information
SystemsIRS Q&A
Chapter 2
Global E-Business and
Collaboration

2. 1. The five basic entities that
make up any business are
suppliers, customers,
employees, products and
services, and:
◈ A) manufacturing and production.
B) invoices and payments.
C) sales and marketing.
D) its environment.

3. 2. Which of the following is a
cross-functional business
process?
A) Hiring an employee
B) Creating an invoice
C) Identifying a customer
D) Fulfilling a customer order

4. 3. Key forces in a business's
immediate environment include:
A) regulations
B) economy.
C) technology
D) politics

5. 4. Which type of system would you
use to determine the five suppliers
with the worst record in delivering
goods on time?
A) management-level system
B)executive support system
C) transaction-processing system
D) decision support system

6. 5. Which type of system would you
use to forecast the return on
investment if you used new suppliers
with better delivery track records?.
A) MIS
B) ESS
C) TPS
D) DSS

7. 6. Which type of system would
you use to determine what
trends in your supplier's industry
will affect your firm the most in
five years?
A) MIS
B) ESS
C) TPS
D) DSS

8. 7. These systems are designed
to support organization-wide
process coordination and
integration.
A) CRM
B) Decision support systems
C) Management information systems
D) Enterprise applications

9. 8. These systems integrate and
share information from suppliers,
manufacturers, distributors, and
logistics companies
A) Reverse logistics
B) Supply-chain management
C) Collaborative distribution
D) Enterprise planning

10. 9. Which type of information
system would an intranet be
most easily adapted to?
A) TPS
B) CRM
C) MIS
D) KMS

11. 10. The use of digital technology
and the Internet to execute the
major business processes in the
enterprise is called:
A) MIS.
B) e-commerce.
C) enterprise applications.
D) e-business.

12. 11. Interaction jobs are those
jobs which:
A) are performed typically by
operational-level employees.
B) require intense levels of interaction
with clients.
C) are in the service sector and require
close coordination and collaboration.
D) involve knowledge that can't be put
into an information system.

13. 12. In a business environment,
the focus of collaboration is to:
A) prevent miscommunication.
B) foster better communication.
C) provide a sense of community.
D) accomplish the task at hand.

14. 13. Which of the following tools
is not one of the 15 most
important types of collaboration
software tools?
A) Video streaming
B) E-mail and instant messaging
C) Video conferencing
D) Screen sharing

15. 14. What analytical framework
discussed in the chapter helps
understand and evaluate the
benefits and uses of
collaboration tools?
A) Time/space matrix
B) Task/time matrix
C) Cost/use matrix
D) Space/cost matrix

16. 15. The principal liaison between
the information systems groups
and the rest of the organization
is a(n):
A) systems analyst.
B) information systems manager.
C) programmer.
D) CIO.

17. 16. A ________ is a senior
manager who oversees the use
of IT in the firm.
A) CIT
B) CIO
C) CEO
D) CFO

18. 17. What is the
business
objective the Tea
Collection tried to
achieve in the
video case? A) Promote competitive advantage
B) Operational excellence
C) New products and service
D) Better Decision Making

19. 18. What is the
business objective
Larry Ellison tried
to achieve in the
American Cup
2010 video case?
A) Promote competitive advantage
B) Operational excellence
C) New products and service
D) Better Decision Making