1. Symantec 2011 SMB Disaster Preparedness Survey Asia Pacific Results

2. Methodology Applied Research performed survey 1288 SMBs worldwide 552 customers of SMBs 5 to 499 employees Cross-industry 2

3. Key Findings Despite warnings, most SMBs still not prepared for disaster SMBs are at risk SMBs don’t act until it’s too late Not being prepared can have a big negative financial impact 3

4. 4 Despite warnings, most SMBs still not prepared for disaster

5. SMBs still not taking disaster preparedness seriously 52% don’t have a plan 12% have no plans to create a plan 40% intend to create a plan in the future 5

6. Why they don’t have a plan 44% don’t think computer systems are critical to business 38% say it never occurred to them 28% say DP not a priority 22% lack skills/qualified personnel 14% lack resources 6

7. 7 SMBs are at risk

8. SMBs are at risk 65% live in regions susceptible to natural disasters The typical SMB surveyed experienced 5 outages last year Top reasons for downtime: Cyberattacks Power outages Upgrades Employee error 8

9. SMB Information is not protected Backups are inconsistent Half (51%) only backup 60% of data Less than half (45%) back up data weekly or more frequently Only 21% back up daily Backups are incomplete—key data not always backed up 32% don’t back up email 19% don’t back up application data 15% don’t back up customer data Disaster would cause information loss 45% would lose at least 40% of their data 9

10. 10 SMBs don’t act until it’s too late

11. SMBs don’t act until it’s too late Half of SMBs implemented a plan due to an outage and/or data loss 54% of SMBs with a plan only implemented it within the last six months Only 28% have tested a recovery plan 11

12. 12 Not being prepared can have a big negative financial impact

13. Not being prepared can have a negative impact Outages are expensive: $14,500 per day It could put an SMB temporarily out of business—52% of SMB customers have had a mission-critical SMB vendor temporarily shut down due to a disaster Customers will suffer financially SMB outages cost SMB customers $45,000 per day 24% of SMB customers lost “some” or “a lot of” data as a result of disasters impacting their SMB vendors Customers will leave 59% of customers have switched SMB vendors due to unreliable computing systems 13

14. 14 Symantec Recommendations

15. Recommendations Don’t wait until it’s too late to create a plan Protect your information completely Get employees involved Test frequently Review your plan 15

16. Symantec Internet Security Threat Report (ISTR), Volume 16 16 For more information, visit Symantec System Recovery ROI Tool Whitepaper: What Business Owners Need to Know to Ensure Business Continuity