Well be talking to customers and answering enquiries on twitter or whatever the latest socil network is in 2015
By 2015 physical content will be available virtually
and embedded on our website and Facebook t
People will find our content in lots of different places but they’ll all lead to the library
Online directories.
Competitons and innovative funding
Crowdsourcing talent and content
And so will our friends
Because we weill be doing it ourselves. APIs will be opened up and we will have developed new partnerships with local developers. We will all be mashing up data and using the data stored in the LMS to personalise communications and even entertain our customers and be genuinly useful.