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E Business Systems

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Sudip Chakraborty
Sudip Chakraborty

The document discusses various enterprise functional systems and e-business systems. It outlines systems for marketing, production/operations, accounting, finance, and human resource management. It also discusses e-business systems like enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), and knowledge management systems, describing their components, value, types, and issues.

TecnologiaNegócios
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Outlines ,[object Object],[object Object],[object Object]
Enterprise Functional Systems ,[object Object],Marketing Production/Operation Accounting Finance Human Resource Management
Marketing Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Manufacturing Systems ,[object Object],Production Forecasting Production Scheduling Material Requirement Capacity Planning Production Cost Control Quality Control Shop Floor Scheduling Shop Floor Control Machine Control Robotics Control Process Control CAD CAE Computer-aided Process Planning Product Simulation and Prototyping Computer-Aided Manufacturing Enterprise Resource Planning Resource Planning Execution Engineering
Human Resource Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Accounting Systems Sale Order Processing Billing Sales Analysis Account Receivable Cash Receipts Accounts Payable Cash Disbursements Purchases Inventory Processing Payroll Time-keeping General Ledger Financial Reporting Sales Transaction Processing System Purchases Transaction Processing System General Ledger and Reporting System Cash Receipts and Disbursements Transaction Processing System
Financial Management Systems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Enterprise E-Business Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Enterprise E-Business Systems SCM CRM ERP Supplier Customer Employee Partners DSS PRM KMS HRM
E-business Systems (ERP) ,[object Object],Employees/ (Customers) Sales, Distribution, Order Management Production Resource Planning Integrated Logistics Accounting and Finance Human Resources
E-business Systems (ERP Value) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-business Systems (ERP Problems) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-business Systems (Types of ERP) ,[object Object],[object Object],[object Object],Flexible EC integration Inter-organization EB suites/ ERPII Time Internal External Chinese Enterprises
E-business Systems (ERP Cost) ,[object Object],Reengineering 43% Hardware 12% Software 15% Training and Change Mgmt 15% Data Conversions 15%
E-business Systems (CRM) ,[object Object],Marketing and Fulfillment Sales Management Customer Account and Data Management Retention and Loyalty Programs Customer Service and Support Customer and Prospect Fax Telephone E-Mail Web Mobile
E-business Systems (CRM Value) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-business Systems (CRM Types) ,[object Object],Operational Analytical Collaborative Portal/Intelligent Internal External Chinese Enterprises Time
E-business Systems (SCM) ,[object Object],Suppliers/ Customers Transportation and Shipment Management Sourcing and Procurement Order Fulfillment Distribution and Inventory Management Logistics Management
E-business Systems (SCM Value) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-business Systems (SCM Types) ,[object Object],Supply Chain improvement E-Supply Chain Supply Chain Integration Internal External Chinese Enterprises Time
Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management Processes) ,[object Object],Knowledge creating and acquiring Knowledge Presenting and Storing Knowledge sharing and services Knowledge applying
Knowledge Management (Knowledge Categories) ,[object Object],[object Object],Explicit Tacit Internalization Socialization Externalization Combination Explicit From To Tacit
Knowledge Management (Intellectual Capitals) ,[object Object],[object Object],[object Object],[object Object]
Knowledge Management (Knowledge Creating) ,[object Object],Human Capital Structural Capital Partner Capital Knowledge Acquisition Tacit Knowledge Explicit/Tacit Knowledge Explicit Knowledge
Knowledge Management (Tacit Knowledge Acquisition) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management (Explicit Knowledge Acquisition) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management (Knowledge Storing) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Knowledge Management (Knowledge Sharing) ,[object Object],[object Object],[object Object],[object Object]
Knowledge Management (Knowledge Applying) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Business ,[object Object],[object Object]
E-Commerce ,[object Object],[object Object]
E-Commerce Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Commerce Framework ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Commerce Framework ,[object Object]
E-Commerce Models ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Commerce Models ,[object Object],[object Object],[object Object],[object Object]
E-Commerce Models ,[object Object]
E-Commerce Business Models ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Marketing and Sales ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Marketing and Sales ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
E-Marketing and Sales ,[object Object],Regular Products Digital Products Cost Quantity
Electronic Retailing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Electronic Retailing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Advertisement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Decision Support in Business ,[object Object],[object Object],Strategic Management Tactical Management Operational Management Unstructured Structured Semistructured
Management Information Systems ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Analytical Processing ,[object Object],[object Object],[object Object],[object Object]
Decision Support Systems ,[object Object],[object Object],Interface/Visualization Modeling/Analysis Data Management Data Base Model Base User Interface
Decision Support Systems ,[object Object],[object Object],[object Object],[object Object]
Using Decision Support Systems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Executive Information Systems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Artificial Intelligence Technologies in Business ,[object Object],[object Object],Artificial Intelligence Cognitive Science Apps Robotics Applications Natural Interface Apps
Artificial Intelligence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Artificial Intelligence ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Expert Systems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Expert Systems User Interface Inference Engine Knowledge Base Knowledge Acquisition Expert/Knowledge Engineer User Expert System Development Expert System
Expert Systems ,[object Object],[object Object],[object Object],[object Object],[object Object]
Expert Systems ,[object Object],[object Object]

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E Business Systems

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  • 6. Accounting Systems Sale Order Processing Billing Sales Analysis Account Receivable Cash Receipts Accounts Payable Cash Disbursements Purchases Inventory Processing Payroll Time-keeping General Ledger Financial Reporting Sales Transaction Processing System Purchases Transaction Processing System General Ledger and Reporting System Cash Receipts and Disbursements Transaction Processing System
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  • 9. Enterprise E-Business Systems SCM CRM ERP Supplier Customer Employee Partners DSS PRM KMS HRM
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  • 57. Expert Systems User Interface Inference Engine Knowledge Base Knowledge Acquisition Expert/Knowledge Engineer User Expert System Development Expert System
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