Customer centric in a digital world

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Steven Van Belleghem

Digital first really means customer first without compromise. That is what I learned from visiting more than 50 leading companies in this field of expertise. This presentation shows you the key trends of consumer behavior. This is about the consumer in the future. It's about the consumer in 2020. But the real question is how to deal with this customer. And that is where customer centricity comes in. The digital world creates new opportunities to create new experiences for consumers. This deck takes you on this journey

Serviços Negócios

The segment of 1

The segment of 1

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

Customer centric in a digital world

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Customer first without compromise

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The Social Dynamics model: how to integrate social media in your company

The Social Dynamics model: how to integrate social media in your company

The Social Dynamics model: how to integrate social media in your company

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In sites consulting conversation mapping

In sites consulting conversation mapping

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How diageo's digital strategy started?

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