1. Steffanie Kramer
1401 N. 3rd Street, Apt 21
Phoenix, AZ 85004
Cell: 520­869­4384
email: shopndiva@hotmail.com
Summary of Qualifications
Proficient in the following software: Microsoft Word, Excel, Access, Outlook, Publisher,
PowerPoint, Facebook, Instagram, Twitter, Constant Contact, Irio, Illustratus, Sharepoint, AMSI,
Property Boss, Yardi,
Large Group Event Planning
Type 50 wpm
Works well with a team or independently
Strong multi­tasking skills, problem solving, project management
Excellent time management and organizational skills
Self Starter & Highly Motivated
Goal Oriented
Professional Experience
Orchard Medical Consulting May 2015­Present
Case Specialist
● Create case files in two platforms, Quickbooks and Ahshay
● Upload and categorize medical records, legal documents, misc. For individual
case files
● Process electronic change requests from Nurses & Staff
● Create new profiles for providers, insurance carriers, insurance contacts
● Problem solve case specific issues related to service providers and insurance
carriers
● Process Quickbooks upload errors and resolve issues
● Assist other departments as needed
Professional Employment Services, Inc. Januray 2015 ­ April 2015
Temporary Data Entry Position
● Enter medical information into a patient database
● Enter patient personal identification information into a database
● Follow up with nurse case managers for missing patient information

2. Apache Station Apartments June 2014­November 2014
Leasing Manager
● Executing marketing strategies
● Implementing and maintaining leasing strategies
● Reviewing and approving new leases and renewals
● Conduct leasing tours
● Overseeing productivity of the community assistants and leasing staff
● Cultivating and maintaining high satisfaction ratings from current residents
● Creating relationships with the university to help market the property on campus
● Creating monthly resident events
● Maintaining online advertising and creating ads
● Creating weekly market surveys
● Maintain social media content ­ fb & twitter, instagram
Silver Mountain Real Estate Group September 2013­February 2014
Single Family Homes Administrator
As the SFH administrator I oversee all aspects of the 140 single family homes we
manager for our owners. These tasks include:
● Creating and executing current lease agreements
● Maintain and update lease file correspondence
● Process resident work orders
● Process 5 day notices, 48 Hour Notices
● ​Process payment agreements for rent
● Process Evictions
● Enter prospects, applications into Property Boss
● Run credit/criminal background checks on applicants
● Work closely with Director of Marketing and Sales Team
● ​Coordinate and cultivate relationships with contractors and vendors
● ​Report resident/property issues to individual owners and problem resolution
● Adhere to and maintain budget for each individual owner/property
HUB on Campus, Core Campus June 2013 ­ August 2013
Leasing & Marketing Manager
● Maintain the property face book page, keeping Postlets updated, promoting the property
in a positive way, updating daily, reaching out to both new and current residents
● Coordinate with Property Manager and Assistant Manager to execute the marketing
campaign
● Coordinate, staff, and attend all campus events that are related to on or off campus
housing.
● Cooperate with local businesses to keep a good image with the community

3. ● Seek information from residents, leasing agents, future residents, and prospects
regarding the perceived image of the company and report to Property Manager Provide
ideas to Property Manager for advertising/marketing tactics throughout the year
● Conduct tours, diligently pursue the close of each sale, perform follow ups, and complete
leasing paperwork with prospective tenants
● Train leasing agents on conducting tours, effective phone sales tactics, closing sales,
and using their traffic binders
● Supervise leasing agents to ensure that they are conducting tours, and diligently
pursuing the close of each sale, completing follow ups, and executing the leasing
paperwork thoroughly
Level Student Apartments December 2012 ­ May 2013
Leasing & Marketing Manager
● Plan and implement the annual resident retention plan
● Maintain the property face book page, promoting the property in a positive way, updating
daily, reaching out to both new and current residents
● Coordinate with Property Manager and Assistant Manager to execute the marketing
campaign
● Continually evaluate the marketing campaign and budget based on pre­leasing velocity
and resident/staff feedback in order to make improvements to the campaign
● Coordinate, staff, and attend all campus events that are related to on or off campus
housing.
● ​Cooperate with local businesses to keep a good image with the community
● ​Seek information from residents, leasing agents, future residents, and prospects
regarding the perceived image of the company and report to Property Manager Provide
ideas to Property Manager for advertising/marketing tactics throughout the year
● Conduct tours, diligently pursue the close of each sale, perform follow ups, and complete
leasing paperwork with prospective tenants
● Stay abreast with your personal traffic binder according to the minimum follow up
schedule
● ​Train leasing agents on conducting tours, effective phone sales tactics, closing sales,
and using their traffic binders
● Supervise leasing agents to ensure that they are conducting tours, diligently pursuing
the close of each sale, completing follow ups, and executing the leasing paperwork
thoroughly and correctly
● Assist leasing agents with completing the sale if necessary
● ​Monitor leasing agents’ personal traffic binders on a weekly basis to ensure the
minimum follow up schedule is being completed
● Conduct weekly leasing meetings with an agenda pre­approved by the Property
Manager
● Prepare leasing agents each day for anticipated leasing activities including a daily to­do
list for down time
● De­brief with leasing agents each day regarding traffic, prospect objections, and the
cleanliness of the building and grounds
● Systematically document revisions to leasing policies and update the Leasing Memo*

4. ● Maintain the leasing board with current events, promotions, internal competitions, and/or
leasing goals
● Design, decorate, and upkeep the show units
Resident Relations
● ​Mediate all roommate conflicts
● P​rovide recommendations to the Property Manager for modification to any area of
operating program in order to improve the overall experience for residents and guests
● Maintain a positive and professional relationship with every resident in order to spread
positive word of mouth
NorthPointe Student Apartments February 2010 ­ December 2012
Leasing & Marketing Manager
● Developed and coordinated marketing strategies for the property to ensure high
occupancy
● Solicited and cultivated University and Foreign Exchange programs in order to boost
occupancy
● Develop and maintain consistent curb appeal for the property
● Maintain a fun and interactive Facebook page full of community events, specials, etc..
● Develop current staff with ongoing training and incentives to increase occupancy
numbers and maintain accurate record keeping and entry into AMSI
● Create and maintain excellent customer service levels with the residents, parents, etc..
● Maintain and adhere to marketing budget guidelines
● Supervise and train 2 Leasing Professionals and 18 Community Assistants
● Create innovative ways to offset marketing costs by reaching out to local and national
retailers and solicit services and/or products to use as event giveaways
● Created and maintained marketing budget
Dodier & Company, Tucson AZ February 2006 ­ October 2010
Assistant Marketing Director
● Solicit and coordinate participation in seasonal mall marketing programs for multiple
shopping centers
● Coordinate marketing efforts/projects with Property Managers at multiple locations
nationwide
● Obtain current logo's, disclaimers, etc from store/corporate contacts
● Proof multiple projects prior to printing
● Maintain accurate master database for 58 shopping centers, over 3,300 contacts
● Manage all office supplies
● ​Maintain postage machine and supplies
● Coordinate shipping/receiving

5. ● Other duties as assigned