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5/20/2015 GRC 10 : EAM Logs are showing 'No Records' | SCN
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22 Replies Latest reply: Dec 15, 2014 3:32 AM by deepak m
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GRC 10 : EAM Logs are showing 'No Records'
This question is Not Answered.
Hello Experts,

I am working on GRC 10 EAM configuration at SP07.

The EAM Firefighting scenario is working on ie.Firefighter can login to backend R3 system and
performed

FF activities but when i update the FF Logs GRC system doesnt show any logs in the system.

The logs are present in R3 system in STAD, CDPOS, SM20 etc.

The TIme Zones are same in both GRC and R3 system.

But Except Table GRACFFLOG.

NO other Log related table is getting updated after running log update Sync job successfully.

Please let me know if anybody has faced this issue or any advise on what is need to be checked.

Any help is much appreciated.

Regards,
Yatin Phad
yatin Phad May 3, 2012 2:48 PM
Re: GRC 10 : EAM Logs are showing 'No Records'
Hello,

I had a similar issue in SP06. Try running the update jobs every 5 minutes instead and see if that
makes a difference.

Also, which background job specifically are you running to collect the logs?
Like (0)
Kaushal Vastani May 3, 2012 4:24 PM (in response to yatin Phad)
Hello Kausal,

I have sechduled SYnc Job GRAC_SPM_LOG_SYNC_UPDATE in background for log
yatin Phad May 3, 2012 7:48 PM (in response to Kaushal Vastani)

Hello Yatin,
Please check if logs are generated in backend/plugin system.
System Log: Captures Debug & Replace information from transaction SM21.Security Audit Log:
Captures Security Audit Log from transaction SM20
OS Command Log: Captures changes to OS commands from transaction SM49
Transaction Log /Change Log/ Audit logs : SM19

Also make sure if the following settings/parameters are set in Plugin system
Parameter  Sequence Value
1000          1              backend system RFC name
1001          0              GRC server RFC name
1090          4              Z_SAP_GRAC_SPM_FFID
1089         1               1 (SPM application type)

Regards,
Victor
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Victor Ger May 3, 2012 6:12 PM (in response to yatin Phad)
generation.

Any clue what else to check.

Regards,
Yatin Phad
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Hello Kaushal,

Do we Mandatory need Two RFC Connection between GRC and R/3 system for FF Los properly
generated in GRC system.

Regards,
Yatin Phad
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yatin Phad May 8, 2012 12:18 PM (in response to Kaushal Vastani)
Hello Victor,

Thanks for the reply
I am running the sync job GRAC_SPM_LOG_SYNC_UPDATE in background as i wonder will it
make any  difference if i increase the job frequency  ? As i have also tried running the job in
foreground after doing Firefighting activity immediately.

I have chcked the logs in R3 production system and they are getting generated. point to note that
i didnt got this issue in development GRC bo with R3 development system

I have got an information that there may an issue in log collection  if there are multiple
application servers in R3 system.

I have 1 application server for development R3 system and 12 application servers for production
R3 system.

Any clue about this ?

regarding the Parameter setting , i am not sure we have below in GRC 10 do we ?
yatin Phad May 3, 2012 6:59 PM (in response to Victor Ger)

Hi Yatin,

I have a similar problem with EAM. In my case was:

1 The permission of the user who runs the GRAC_SPM_LOG_SYNC_UPDATE job.
2 The permission of the controller user who press the button "Sincronize logs" or something like that
in the report. If this user does it, the report do not bring anything but mark the log, so you can not take
back it again. For this, I modified the controller role.

I hope this help.

Regards,
Like (0)
Claudio Ercoli May 9, 2012 2:44 PM (in response to yatin Phad)
Hello All,

Can you please check the SLG1 logs on GRC box and see if there is any error. Please implement
Chandani Kaur May 21, 2012 10:24 AM (in response to yatin Phad)

Regards,
Yatin Phad
Like (0)
Hello Yatin,
The parameters mentioned are to be created/set in backend (R/3 system).
Go to R/3 >SPRO> GRC(plugin) and there you can set them.

Also regarding multiple application servers i suppose SAP has already provided fix in SP07 .

The frequency should not actually enhance anything.
But in my suggestion you can have this job scheduled for every 30 mins .

Regards,
Victor
Like (0)
Victor Ger May 3, 2012 7:16 PM (in response to yatin Phad)
Hello Victor,

I have build GRC development box wih same settings as i have in GRC production,

Where i have not maintained any parameters in R3 dev system.

EAM logs are working fine with GRC development box but they are not working in GRC
production.

Do you still think that i need to make parameter settings in R3 prd system to get logs in
grc prd system.

Regards,
Yatin Phad
Like (0)
yatin Phad May 3, 2012 7:53 PM (in response to Victor Ger)

1689445 & 1681641 Notes in plugin system.

Regards,
Chandani
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Hi Chandani,

we have implemented GRC 10.0 SP09 and we are facing this similar issue now.

By report "Transaction logs and Session Details" no logs are collected. In "Consolidated Log
Report" the logs are just collected partially.e.g. the transactions like SA38 and SE16n are not
collected in " Consolidated Log Report".

Do you have any advices about this issue?

Thank you very much.

Regards,
Ying
Like (0)
Ying Zhang Aug 20, 2012 10:47 AM (in response to Chandani Kaur)
Hi Ying,

Please implimetn the following note

1731923
1731923

Please let us know how it goes.

Thanks
Japneet
Like (0)
Japneet Singh Aug 20, 2012 11:55 AM (in response to Ying Zhang)
Hi Japneet,

thank you very much for your reply and the note you suggested!!! It works partiially now.

I implemented the note 1731923 and 1733881. The Logs are collected in Transaction
log. But if the EAM logs sync job runs while the FFIDs are been using, the Log
information are still missing in the reports.

Do you have any advices for this issue?

Regards,
Ying
Like (0)
Ying Zhang Aug 20, 2012 1:23 PM (in response to Japneet Singh)
Hi Expert,
Jatinkumar Oza Sep 28, 2012 2:24 PM (in response to Ying Zhang)

Hi,

Im using GRC 10.0 SP08. We have all the plugins set

1090          4              SAP_GRAC_SPM_FFID
1089         1               1 (SPM application type)

The Sync job is getting executed hourly. We have implemented notes 1731923 and 1733881 to the
GRC box.

But FF is not showing any information in the consolidated log also not showing any info in Session
details of FF log summary report.

We opened message with SAP but no luck there too. We have all logs enable in the plug in systems.

Any help will be highly appreciated. it is right now very critical.

Regards,
MK
Like (0)
Manash Saha Jan 4, 2013 7:42 PM (in response to yatin Phad)
Hello Ying,

As stated earlier also, First thing is please check SLG1 logs for the FF log update program. If
there is any error, it would be available there. After that we need to check accordingly.

Thanks & Regards,
Chandani
Like (0)
Chandani Kaur Jan 31, 2013 7:03 AM (in response to Ying Zhang)

I am facing similar problem for EAM reports which is on SP09. It is showing result
for few reports while others are coming with error "No Record Found"

I am getting data in report for below:
Consolidated Log Report
Firefighter Log Summary Report
Reason Code and Activity Report
Transaction Log and Session Details

I am not getting data for below report:
Invalid Superuser Report
SOD Conflict Report for Firefighter IDs

Please let me know if this is faced by others and if there is fix for this.

Thanks & Regards,
Abhimanu Kumar Singh
Like (0)
Is the issue resolved ??
Please check in backend/plugin system if data is populated in SPAD, SM21 transactions.

Regards,
Victor
Victor Ger Jan 31, 2013 5:42 AM (in response to Manash Saha)

Hi All,

EAM log was quite unstable and unreliable in SP07.

I suggest you monitor SAP Note

1967403 EAM: Resolving the "Invalid Log Report" error in Firefighter Log
Review reports

which lists all newest notes released with fixes to this functionality.

I strongly advise you to apply all the notes mentioned in the note,

Hope it helps,

Luciana.
Like (0)
Luciana Ullmann May 27, 2014 1:21 AM (in response to yatin Phad)
Like (0)
Hello Victor,
Which TCode to be used in backend/plugin system to check generated logs of FF in these
systems ?

Regards,
Kapil
Like (0)
KAPIL SOOD May 22, 2014 3:34 PM (in response to Victor Ger)
Hi Luciana,

I am on SP10 AC10.0, should I apply all notes given in note 1967403 which are above SP10?

BR,
Mangesh
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Mangesh B May 27, 2014 12:43 PM (in response to Luciana Ullmann)
Hi Mangesh,

Yes please, apply all notes listed for SP levels above yours. Sp09 and SP10 were quite
unstable.

Let us know!

Luciana.
Like (1)
Luciana Ullmann Jun 4, 2014 12:33 AM (in response to Mangesh B)

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Hello,

We have stopped the firefighter log sync background jobs GRAC_SPM_LOG_SYNC_UPDATE.

Now in "Consolidated Log Report" all system logs are just collected partially and we are not getting
all firefighter logs.

Is this happened because we have stopped the jobs GRAC_SPM_LOG_SYNC_UPDATE.

Can any one help me in this.

Regards,
Chetan Kakde
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Chetan Kakde Dec 14, 2014 9:36 AM (in response to yatin Phad)
Well that's the main purpose of the mentioned background job.

Any specific reason why you stopped running the synch job?

Regards
Deepak M
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deepak m Dec 15, 2014 3:32 AM (in response to Chetan Kakde)

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