1. PROJECT DEFINITION &
TEAM FORMATION

2. Voice of the Customer
Measure
Analyze
Improve
Control
Define
Institutionalization
The DMAIC
Model

3. Characterization
Recognize
Identify Key Business
Issues
Measure
Analyze
Optimization
Improve
Control
Institutionalization
Standardize
Integrate
Black Belt Projects
Breakthrough Strategy
Identification
Objective
Define
Stage
Breakthrough
Strategy Phase
Understand Current
Performance Levels
Achieve Breakthrough
Improvement
Transform How Day-to
Day Business is
Conducted

4. Define
Define the problem
and customer
requirements.
Control
Measure Measure defect rates and document
the process in its current incarnation.
Analyze process data and determine
the capability of the process.
Improve the process and remove
defect causes.
Improve
Analyze
Control process performance and
ensure that defects do not recur.
THE DMAIC ALGORITHM

6. PROJECT OF :BirdsNest

10. Project on:

13. Projects Begin with a
Detailed Assessment of Customer Needs
DEFINE
:
A. Identify project CTQs: what the customer thinks is essential.
B. The Team Charter represents the business case for the project.
C. Define and build a process map that relates measurable
internal processes to customer needs.
These will now be addressed in greater detail