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Graded unit client presentation

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Mark Hetherington

The document provides guidance for communicating effectively with clients. It emphasizes the importance of thorough preparation for initial and follow-up client meetings. Regular communication is essential to establish trust and maintain a strong professional relationship. The client's needs and business must be well understood to ensure results and continued loyalty. Honesty, flexibility, and managing expectations are keys to resolving any issues that arise.

TecnologiaNegócios
1 de 21
Communicating with the client Mark Hetherington Senior Lecturer – Communication and English
Overview ,[object Object],[object Object],[object Object],[object Object]
Clients ,[object Object]
Prepare… ,[object Object]
Skills to pay the bills… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Client Meetings/Contact ,[object Object],[object Object],[object Object],[object Object],[object Object]
What can ‘professional’ mean?
Stereotypes?
Client Meetings / Contact ,[object Object],[object Object],[object Object]
The Client Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Client Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object]
Remember: Under promise & over deliver!
The Client Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Client Relationship ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Client Relationship ,[object Object],[object Object],[object Object],[object Object]
Honesty IS the best policy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
First Meeting ,[object Object],[object Object],[object Object],[object Object],[object Object]
First Meeting ct’d ,[object Object],[object Object],[object Object],[object Object],[object Object]
First Meeting ,[object Object],[object Object],[object Object],[object Object]
Keep the momentum going ,[object Object],[object Object],[object Object],[object Object]
Any questions?

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