O documento descreve o processo de gestão de estoque de uma gerência de almoxarifado de um Ministério Público. Ele apresenta dados sobre pedidos realizados em outubro de 2011, identifica problemas como falta de motoristas para entregas e propõe contratar mais motoristas para agilizar as entregas e reduzir pedidos não atendidos.
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
2024 State of Marketing Report – by HubspotMarius Sescu
https://www.hubspot.com/state-of-marketing
· Scaling relationships and proving ROI
· Social media is the place for search, sales, and service
· Authentic influencer partnerships fuel brand growth
· The strongest connections happen via call, click, chat, and camera.
· Time saved with AI leads to more creative work
· Seeking: A single source of truth
· TLDR; Get on social, try AI, and align your systems.
· More human marketing, powered by robots
ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59
Key takeaways:
• Learn how to use ChatGPT to add AI power to your testing and test automation
• Understand the limitations of the technology and where human expertise is crucial
• Gain insight into different AI-based tools
• Adopt AI-based tools to stay relevant and optimize work for developers and testers
* ChatGPT and OpenAI belong to OpenAI, L.L.C.
Product Design Trends in 2024 | Teenage EngineeringsPixeldarts
The realm of product design is a constantly changing environment where technology and style intersect. Every year introduces fresh challenges and exciting trends that mold the future of this captivating art form. In this piece, we delve into the significant trends set to influence the look and functionality of product design in the year 2024.
How Race, Age and Gender Shape Attitudes Towards Mental HealthThinkNow
Mental health has been in the news quite a bit lately. Dozens of U.S. states are currently suing Meta for contributing to the youth mental health crisis by inserting addictive features into their products, while the U.S. Surgeon General is touring the nation to bring awareness to the growing epidemic of loneliness and isolation. The country has endured periods of low national morale, such as in the 1970s when high inflation and the energy crisis worsened public sentiment following the Vietnam War. The current mood, however, feels different. Gallup recently reported that national mental health is at an all-time low, with few bright spots to lift spirits.
To better understand how Americans are feeling and their attitudes towards mental health in general, ThinkNow conducted a nationally representative quantitative survey of 1,500 respondents and found some interesting differences among ethnic, age and gender groups.
Technology
For example, 52% agree that technology and social media have a negative impact on mental health, but when broken out by race, 61% of Whites felt technology had a negative effect, and only 48% of Hispanics thought it did.
While technology has helped us keep in touch with friends and family in faraway places, it appears to have degraded our ability to connect in person. Staying connected online is a double-edged sword since the same news feed that brings us pictures of the grandkids and fluffy kittens also feeds us news about the wars in Israel and Ukraine, the dysfunction in Washington, the latest mass shooting and the climate crisis.
Hispanics may have a built-in defense against the isolation technology breeds, owing to their large, multigenerational households, strong social support systems, and tendency to use social media to stay connected with relatives abroad.
Age and Gender
When asked how individuals rate their mental health, men rate it higher than women by 11 percentage points, and Baby Boomers rank it highest at 83%, saying it’s good or excellent vs. 57% of Gen Z saying the same.
Gen Z spends the most amount of time on social media, so the notion that social media negatively affects mental health appears to be correlated. Unfortunately, Gen Z is also the generation that’s least comfortable discussing mental health concerns with healthcare professionals. Only 40% of them state they’re comfortable discussing their issues with a professional compared to 60% of Millennials and 65% of Boomers.
Race Affects Attitudes
As seen in previous research conducted by ThinkNow, Asian Americans lag other groups when it comes to awareness of mental health issues. Twenty-four percent of Asian Americans believe that having a mental health issue is a sign of weakness compared to the 16% average for all groups. Asians are also considerably less likely to be aware of mental health services in their communities (42% vs. 55%) and most likely to seek out information on social media (51% vs. 35%).
AI Trends in Creative Operations 2024 by Artwork Flow.pdfmarketingartwork
This article is all about what AI trends will emerge in the field of creative operations in 2024. All the marketers and brand builders should be aware of these trends for their further use and save themselves some time!
A report by thenetworkone and Kurio.
The contributing experts and agencies are (in an alphabetical order): Sylwia Rytel, Social Media Supervisor, 180heartbeats + JUNG v MATT (PL), Sharlene Jenner, Vice President - Director of Engagement Strategy, Abelson Taylor (USA), Alex Casanovas, Digital Director, Atrevia (ES), Dora Beilin, Senior Social Strategist, Barrett Hoffher (USA), Min Seo, Campaign Director, Brand New Agency (KR), Deshé M. Gully, Associate Strategist, Day One Agency (USA), Francesca Trevisan, Strategist, Different (IT), Trevor Crossman, CX and Digital Transformation Director; Olivia Hussey, Strategic Planner; Simi Srinarula, Social Media Manager, The Hallway (AUS), James Hebbert, Managing Director, Hylink (CN / UK), Mundy Álvarez, Planning Director; Pedro Rojas, Social Media Manager; Pancho González, CCO, Inbrax (CH), Oana Oprea, Head of Digital Planning, Jam Session Agency (RO), Amy Bottrill, Social Account Director, Launch (UK), Gaby Arriaga, Founder, Leonardo1452 (MX), Shantesh S Row, Creative Director, Liwa (UAE), Rajesh Mehta, Chief Strategy Officer; Dhruv Gaur, Digital Planning Lead; Leonie Mergulhao, Account Supervisor - Social Media & PR, Medulla (IN), Aurelija Plioplytė, Head of Digital & Social, Not Perfect (LI), Daiana Khaidargaliyeva, Account Manager, Osaka Labs (UK / USA), Stefanie Söhnchen, Vice President Digital, PIABO Communications (DE), Elisabeth Winiartati, Managing Consultant, Head of Global Integrated Communications; Lydia Aprina, Account Manager, Integrated Marketing and Communications; Nita Prabowo, Account Manager, Integrated Marketing and Communications; Okhi, Web Developer, PNTR Group (ID), Kei Obusan, Insights Director; Daffi Ranandi, Insights Manager, Radarr (SG), Gautam Reghunath, Co-founder & CEO, Talented (IN), Donagh Humphreys, Head of Social and Digital Innovation, THINKHOUSE (IRE), Sarah Yim, Strategy Director, Zulu Alpha Kilo (CA).
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
The search marketing landscape is evolving rapidly with new technologies, and professionals, like you, rely on innovative paid search strategies to meet changing demands.
It’s important that you’re ready to implement new strategies in 2024.
Check this out and learn the top trends in paid search advertising that are expected to gain traction, so you can drive higher ROI more efficiently in 2024.
You’ll learn:
- The latest trends in AI and automation, and what this means for an evolving paid search ecosystem.
- New developments in privacy and data regulation.
- Emerging ad formats that are expected to make an impact next year.
Watch Sreekant Lanka from iQuanti and Irina Klein from OneMain Financial as they dive into the future of paid search and explore the trends, strategies, and technologies that will shape the search marketing landscape.
If you’re looking to assess your paid search strategy and design an industry-aligned plan for 2024, then this webinar is for you.
5 Public speaking tips from TED - Visualized summarySpeakerHub
From their humble beginnings in 1984, TED has grown into the world’s most powerful amplifier for speakers and thought-leaders to share their ideas. They have over 2,400 filmed talks (not including the 30,000+ TEDx videos) freely available online, and have hosted over 17,500 events around the world.
With over one billion views in a year, it’s no wonder that so many speakers are looking to TED for ideas on how to share their message more effectively.
The article “5 Public-Speaking Tips TED Gives Its Speakers”, by Carmine Gallo for Forbes, gives speakers five practical ways to connect with their audience, and effectively share their ideas on stage.
Whether you are gearing up to get on a TED stage yourself, or just want to master the skills that so many of their speakers possess, these tips and quotes from Chris Anderson, the TED Talks Curator, will encourage you to make the most impactful impression on your audience.
See the full article and more summaries like this on SpeakerHub here: https://speakerhub.com/blog/5-presentation-tips-ted-gives-its-speakers
See the original article on Forbes here:
http://www.forbes.com/forbes/welcome/?toURL=http://www.forbes.com/sites/carminegallo/2016/05/06/5-public-speaking-tips-ted-gives-its-speakers/&refURL=&referrer=#5c07a8221d9b
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
Everyone is in agreement that ChatGPT (and other generative AI tools) will shape the future of work. Yet there is little consensus on exactly how, when, and to what extent this technology will change our world.
Businesses that extract maximum value from ChatGPT will use it as a collaborative tool for everything from brainstorming to technical maintenance.
For individuals, now is the time to pinpoint the skills the future professional will need to thrive in the AI age.
Check out this presentation to understand what ChatGPT is, how it will shape the future of work, and how you can prepare to take advantage.
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc.
It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Time Management & Productivity - Best PracticesVit Horky
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
The six step guide to practical project managementMindGenius
The six step guide to practical project management
If you think managing projects is too difficult, think again.
We’ve stripped back project management processes to the
basics – to make it quicker and easier, without sacrificing
the vital ingredients for success.
“If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.”
Dr Andrew Makar, Tactical Project Management
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
During this webinar, Anand Bagmar demonstrates how AI tools such as ChatGPT can be applied to various stages of the software development life cycle (SDLC) using an eCommerce application case study. Find the on-demand recording and more info at https://applitools.info/b59
Key takeaways:
• Learn how to use ChatGPT to add AI power to your testing and test automation
• Understand the limitations of the technology and where human expertise is crucial
• Gain insight into different AI-based tools
• Adopt AI-based tools to stay relevant and optimize work for developers and testers
* ChatGPT and OpenAI belong to OpenAI, L.L.C.
Qualidade osm - ministério público de santa catarina
1. PREFEITURA MUNICIPAL DE SÃO JOSÉ
FUNDAÇÃO EDUCACIONAL DE SÃO JOSÉ
CENTRO UNIVERSITÁRIO MUNICIPAL DE SÃO JOSÉ – USJ
CURSO DE ADMINISTRAÇÃO
WILLIAN FELLIPE DOS SANTOS
CONTROLE, AÇÃO E PLANEJAMENTO
São José
2011
2. PREFEITURA MUNICIPAL DE SÃO JOSÉ
FUNDAÇÃO EDUCACIONAL DE SÃO JOSÉ
CENTRO UNIVERSITÁRIO MUNICIPAL DE SÃO JOSÉ – USJ
CURSO DE ADMINISTRAÇÃO
WILLIAN FELLIPE DOS SANTOS
CONTROLE, AÇÃO E PLANEJAMENTO
Trabalho elaborado para a disciplina de
Organização, Sistemas e Métodos do Curso de
Administração do Centro Universitário
Municipal de São José – USJ
Orientador: Prof. Msc. Alcides José F. Andujar.
São José
2011
3. 2
SUMÁRIO
LISTA DE QUADROS ................................................................................................. 3
LISTA DE FIGURAS ................................................................................................... 4
C1 – CONTROLE DAS OCORRÊNCIAS .................................................................... 5
C2 – ESTRATIFICAÇÃO DOS DADOS ...................................................................... 6
C3 – ESTRUTURAÇÃO DOS PROCESSOS .............................................................. 7
C4 – CONHECIMENTO DOS PROCESSOS .............................................................. 9
C5 – INDICADORES ................................................................................................... 9
C7 – IDENTIFICAÇÃO DOS PROBLEMAS .............................................................. 10
C8 – SELEÇÃO DO PROBLEMA PRINCIPAL .......................................................... 10
C9 – IDENTIFICAÇÃO DAS CAUSAS ...................................................................... 11
C10 – SELEÇÃO DA CAUSA PRINCIPAL ................................................................ 11
A1 – ANÁLISE DE VALOR ........................................................................................ 12
A2 – GERAÇÂO DE IDÉIAS ..................................................................................... 12
A4 – AVALIAÇÃO E SELEÇÃO DAS ALTERNATIVAS ............................................ 13
P1 – PLANO DE AÇÃO ............................................................................................. 13
5. 4
LISTA DE FIGURAS
Figura 1 ..................................................................................................................... 11
Figura 2 ..................................................................................................................... 11
6. 5
C1 – CONTROLE DAS OCORRÊNCIAS
Os dados utilizados no presente trabalho foram coletados durante o mês de
outubro do ano corrente de 2011, portanto os dados e comparações apresentados
referem-se ao período de um mês.
Solicitação de Materiais Concluídos Não Atendidos
220 150 70
100% 68% 32%
Quadro 1: solicitações ocorridas Outubro de 2011
Fonte: Elaborado pelo autor, 2011.
Solicitação de Materiais
100% 76%
50% 35% Concluído
0%
Gráfico 1: Cadastros 2011
Fonte: Elaborado pelo autor, 2011.
Ocorrência Quantidade Motivo
Separação de Materiais de Consumo 1 Não há material em estoque
Há material em Estoque, porém
Separação de Materiais de Consumo 2 depende de aprovação da CL
Separação de Materiais Permanentes 4 Não há material em estoque
Conferência dos Materiais com a Material diferente do entregue
amostra 7 como amostra
Não há disponibilidade de carro e
Transporte de materiais 3
motorista para efetuar entrega
Total 17
Quadro 2: Documentos e causas do não atendimento de pedidos
Fonte: Elaborado pelo autor, 2011.
7. 6
Controle das Ocorrências
Separação de Materiais
de Consumo
7
Separação de Materiais
6 de Consumo
5
Quantidade
4 Separação de Materiais
Permanentes
3
2 Conferência dos
Materiais com a
1 amostra
0 Transporte de materiais
Gráfico 2: Causas da não conclusão do cadastro
Fonte: Elaborado pelo autor, 2011.
C2 – ESTRATIFICAÇÃO DOS DADOS
Qt. %
Documento Qte. Acum. % Acumulado
Separação de Materiais de Consumo 1 1 5,88% 5,88%
Transporte de materiais 3 4 17,65% 23,53%
Separação de Materiais de Consumo 2 6 11,76% 35,29%
Separação de Materiais Permanentes 4 10 23,53% 58,82%
Conferência dos Materiais com a
amostra 7 17 41,18% 100,00%
Total 17 17 100% 100%
Quadro 3: Causas acumuladas da não conclusão do cadastro.
Fonte: Elaborado pelo autor, 2011.
8. 7
Percentual Acumulado
Separação de Materiais de
100%
Consumo
80% Transporte de materiais
60% Separação de Materiais de
Consumo
40% Separação de Materiais
Permanentes
20%
Conferência dos Materiais
com a amostra
0%
Gráfico 3: Causas acumuladas da não conclusão do cadastro.
Fonte: Elaborado pelo autor, 2011.
% das
Documento Qte. Ocorrências Classificação ABC
Conferência dos Materiais com a
A
amostra 7 41,18%
Separação de Materiais Permanentes 4 23,53% B
Transporte de materiais 3 17,65% B
Separação de Materiais de Consumo 2 11,76% C
Separação de Materiais de Consumo 1 5,88% C
Quadro 4: Ponto de Equilíbrio
Fonte: Elaborado pelo autor, 2011.
C3 – ESTRUTURAÇÃO DOS PROCESSOS
Unidade de apoio vinculada a Coordenadoria de Operações Administrativas
do Ministério Público de Santa Catarina, a Gerência de Almoxarifado desempenha
um papel fundamental para todas as Promotorias de Justiça e demais unidades de
administrativas do MPSC.
O processo de Gestão de Estoque é o processo mais importante
desempenhado pela Gerência de Almoxarifado, cujas atividades consistem em todo
o processo de atendimento de provisão de materiais de consumo e bens
permanentes, desde o pedido realizado pelas unidades administrativas e por todas
as promotorias de justiça do Estado de Santa Catarina.
9. 8
Inicialmente o processo começa pela solicitação do material desejado, o qual
é realizado por uma promotoria ou unidade administrativa do MPSC, feita a
solicitação é necessário a deferimento do pedido o qual é realizado pelo Gerente de
Almoxarifado (no caso de materiais de consumo) ou pela Secretaria-Geral do MPSC
(em caso de materiais permanentes).
Uma vez deferido, o pedido entra para uma fila de atendimento, cuja mesma
fica em aguardo até que seja possível o atendimento do pedido, o qual é
influenciado por diversas variáveis já citadas acima. Assim que o atendimento se
torna possível, um servidor alocado na Gerência de Almoxarifado é encarregado de
dar baixa no sistema, por conseguinte é emitida uma Guia de Saída que é enviada
junto com o material a ser entregue e uma cópia é retida pela própria gerência para
controle interno.
Após estes passos, os pedidos são preparados e encaminhados para a
Gerência de Transportes do MPSC para serem entregues na região da Grande
Florianópolis e os que não estiverem nesta região são encaminhados para a
transportadora ou pelos correios, dependendo do valor e tipo de produto em
questão.
Por último, o pedido é enviado pelo meio mais adequado e entregue no
destino desejado, onde este confirma o recebimento através de conferência do que
foi pedido e o que foi baixado do sistema de estoque (pela Guia de Saída), no qual o
solicitante confirma o recebimento por meio de um sistema informatizado via
Intranet.
10. 9
C4 – CONHECIMENTO DOS PROCESSOS
Quadro 5: Fluxograma de Gestão de Estoque
Fonte: Elaborado pelo autor, 2011.
C5 – INDICADORES
Solicitação de Materiais - Outubro 2011 Concluído Não Atendido
220 150 70
100% 68% 32%
Solicitação de Materiais - Outubro 2010 Concluído Não Atendido
198 132 66
100% 67% 33%
Meta para 2011
Pedido de Cadastramento Concluído Inconcluído
X Y Z
100% 85% 15%
Quadro 6, 7 e 8: Solicitação de Materiais – Outubro 2011 e 2010
Meta para 2011
Fonte: Elaborado pelo autor, 2011.
11. 10
DADOS ATUAIS x META 2012
90%
80%
70%
60% Dados Atuais
50%
Meta para mesmo período de
40% 2011
30%
20%
10%
0%
1
Gráfico 4: Dados Atuais versos Meta 2012.
Fonte: Elaborado pelo autor, 2011.
C7 – IDENTIFICAÇÃO DOS PROBLEMAS
Atraso no processo licitatório;
Ausência de algum tipo de documentação do fornecedor;
Indisponibilidade de carro oficial/motorista para efetuar entrega.
C8 – SELEÇÃO DO PROBLEMA PRINCIPAL
Quadro 9: Seleção do Problema Principal
Fonte: Elaborado pelo autor, 2011.
12. 11
C9 – IDENTIFICAÇÃO DAS CAUSAS
Figura 1: Identificação das Causas
Fonte: Elaborado pelo autor, 2011.
C10 – SELEÇÃO DA CAUSA PRINCIPAL
Figura 2: Ponto de equilíbrio
Fonte: Elaborado pelo autor, 2011.
13. 12
Após a identificação das causas, verificou-se que a principal causa que
resulta no problema em questão dá-se no ambiente interno da instituição.
Portanto, o principal fator que resulta na indisponibilidade de motorista para
efetuar entrega de materiais para as unidades do Ministério Público de Santa
Catarina na região da Grande Florianópolis, ocorre devido à falta de motoristas
oficiais a disposição da Gerência de Almoxarifado para efetuação de entregas, e
pela própria cultura da instituição que dificulta bastante à comunicação e
disponibilidade para determinados serviços.
A1 – ANÁLISE DE VALOR
Causa do risco Consequência Cat. Prob. Imp. RT Tratamento
Falta de motoristas Pedidos não Contratar 2 novos
5 5 6 6
para a demanda atendidos motoristas
Pedidos não Construção de
Cultura 3 3 4 9
atendidos uma nova cultura.
Quadro 10: Análise de valor
Fonte: Elaborado pelo autor, 2011.
A2 – GERAÇÂO DE IDÉIAS
Método anterior: Método atual
Motoristas concentrados somente na Dois motoristas alocados na Ger. de
Ger. de Transportes Almoxarifado de prontidão.
Quadro 11: Geração de ideias
Fonte: Elaborado pelo autor, 2011.
14. 13
A4 – AVALIAÇÃO E SELEÇÃO DAS ALTERNATIVAS
Proposta Resultado Tempo Investimento Classificação
Aumentar efetivo de
Indeterminado, pois
motorista e aloca- Agilidade nas
depende de N/D 1
los na Ger. de entregas
elaboração de edital
Almoxarifado.
Quadro 12 – Possíveis técnicas para eliminação de erros
Fonte: elaborado pelo autor, 2011.
P1 – PLANO DE AÇÃO
Plano de Ação
Objetivo: Reduzir o número de pedidos não atendidos
Quando Onde Quem Por que Como Quanto Posição
Contratar 2 Há Edital de
A partir de
novos MPSC COORH necessidade concurso N/D
01/02/2012
motoristas imediata público
Em andamento A ser feito Realizado
Quadro 13 – Técnicas para eliminação de erros
Fonte: elaborado pelo autor, 2011.