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ipass
1.
Be well connected
© IPASS INC. 2012 iPass Inc. | Company Overview November 2012
2.
Be well connected
© IPASS INC. 2012 Company Overview …………………………………..…..… 3 Business Review: • Mobility Services …………………………….….……….……… 12 • Managed Network Services ……………….……….……… 23 Financial Overview ……….…….…………..…………...…. 27 Appendix …………………..………………..…….…………. 32 iPass | Table of Contents 2
3.
Be well connected
© IPASS INC. 2012 iPass = Global Wi-Fi Roaming iPass | Driving Value Creation With Wi-Fi iPass is the Global Wi-Fi Roaming Leader for Enterprises and Telecom Service Providers for their Consumer Subscribers Uniquely positioned to take advantage of exploding global demand for Wi-Fi 3
4.
Be well connected
© IPASS INC. 2012 Global demand for bandwidth is growing 0 200,000 400,000 600,000 800,000 1,000,000 2010 2011 2012 2013 2014 2015 Existing Supply Demand Estimate 395 605 791 982 1,267 0 300 600 900 1,200 1,500 2010 2011 2012 2013 2014 0.2 EB 0.6 EB 1.2 EB 2.2 EB 3.8 EB 6.3 EB 0.0 EB 2.0 EB 4.0 EB 6.0 EB 8.0 EB 2010 2011 2012 2013 2014 2015 4 Mobility Market | It’s All About Wi-Fi Mobility Trends Business Drivers Market Demands Smartphone Proliferation Explosive Growth in Data Traffic Proliferation of Wi-Fi Devices Enterprise Needs: Carrier Needs: • Mandate to manage mobility costs • IT requirement to provide always- on high-speed connectivity • Proliferation of employee-liable devices • Wi-Fi as both new revenue opportunity and cost savings measure • Need for a global interconnected Wi-Fi footprint • Wi-Fi offload and integration into core network offerings Costs of mobility are rising – demand exceeds supply Wi-Fi has emerged as a critical element Source: Cisco VNI Mobile, Credit Suisse, IDC, Gartner. 1 2
5.
Be well connected
© IPASS INC. 2012 62,000+ 70 million 23,600+ 29 (15 Pending) 5 iPass | Commanding Wi-Fi Market Presence iPass Wi-Fi Hotspots Across 110+ Countries 1.1 million Unique Users of the iPass Platform in 2011 1.8 million Authentications by iPass Infrastructure in 2011 19 million+ 145+ iPass Hotel & Conference Venues, Global Airports & Daily In-Flight Hotspots iPass Wi-Fi Sessions in 2011 iPass Points of Presence in U.S. Retail & Branch Office Locations iPass Leading Connectivity & Authentication Patents Global Wi-Fi Operators with whom iPass Infrastructure is Integrated iPass Strategic Neutral Partner Across Wi-Fi Ecosystem
6.
Be well connected
© IPASS INC. 2012 Uniquely positioned to take advantage of exploding global demand for Wi-Fi Successful transformation of business and financial model Solid financial profile: $131m recurring SaaS revenue with no debt and $27m in cash Consistent management execution, poised to deliver meaningful revenue growth & profitability Asymmetric risk profile for investors with underlying asset base and Wi-Fi growth dynamic IPAS | Unique Investor Opportunity Direct Participation in Disruptive Global Wi-Fi Value Creation 6
7.
Be well connected
© IPASS INC. 2012 • Unique 4-party authentication • Global carrier-integrated transaction infrastructure • Global Wi-Fi exchange • ‘VISA’ model for global Wi-Fi transaction settlements and exchange 7 iPass Advantage | Unique Set of Assets • Unique neutral position as Wi-Fi market maker (buyer/seller) • Large enterprise and carrier customers create unique cost advantages • Largest generator of int’l Wi-Fi traffic Unmatched Platform Global Authentication Fabric Largest Supply Chain • Cloud-based mobility platform • Cross-platform connectivity agents deliver seamless end-user experience • Scalable subscriber mgmt and reporting supporting 1.8m+ unique users annually iPass is driving meaningful stockholder value from its unparalleled asset base in Wi-Fi Technology Platform iPass Open Mobile1 iPass Exchange Infrastructure2 iPass Network Ecosystem3 Enterprise Customer Growth Hotspot and Venue Growth Expanding Carrier Ecosystem Carriers Enterprises Users
8.
Be well connected
© IPASS INC. 2012 # Hotspots Today 1.1m # Hotspots at Year-End 1.5m+ 8 iPass Network | Largest Global Wi-Fi Footprint 61,000 34,500 3,100 357,600 12,200 670,000 1,600 North America Europe Central / So. America Middle East & Africa Global Open Access (Free) Asia Australia & Oceania Unmatched Global Wi-Fi Footprint Leading Strategic Wi-Fi VenuesLeading Global Carrier Providers More than 62,000 hotel hotspots globally Nearly 3,000 airport hotspots with over 90% coverage of the world’s top-100 airports Premium in-flight Wi-Fi services on 1,500 airplanes Over 61,000 Open Access (free) hotspots Interconnected with over 140 Wi-Fi Network Operators
9.
Be well connected
© IPASS INC. 2012 Mobility Management Services & Global Wi-Fi for Enterprises • CUSTOMERS: Fortune 1000 and large enterprises • OFFERING: (i) Enterprise mobility management platform services, and (ii) Wi-Fi network access • USERS: Enterprise employees Global Wi-Fi Roaming and Wi-Fi Exchange Services for Telecom Carriers • CUSTOMERS: global telecoms & service providers • OFFERING: carrier Wi-Fi enablement services (Wi-Fi roaming & off-load) • USERS: wireless consumer subscribers Managed Network Services for Retail/Branch Offices • CUSTOMERS: large branch and retail office enterprises • OFFERING: End-to-end, high speed WAN, VPN, Wi-Fi managed platform for retail & branch offices • USERS: enterprise IT iPass Portfolio | Highly-Synergistic Businesses iPass’ offerings leverage the company’s unique technology, asset base and market dynamics to address the needs of enterprises, carriers and end users Direct Sales | Carrier PartnersDirect Sales | Resellers | Carrier OEM Direct Sales Managed Network Services (MNS) CHANNELS: Mobility Services Open Mobile | Enterprise (OM|E) Open Mobile | Exchange (OM|X) 9
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© IPASS INC. 2012 10 iPass Value Creation | Key Growth Drivers iPass is focused on continuing to grow stockholder value by executing on key growth initiatives across its businesses and market opportunities • Accelerate migration of Users to Open Mobile from legacy iPC platform • Drive increased Open Mobile Network usage with expanded smart device penetration • Penetration of service to end user billing and SME market • Scale customers and users through carrier OEM channel • Drive Wi-Fi roaming services with new carrier agreements • Build-out branded Wi-Fi exchange with certified OM|X Wi-Fi suppliers • Evolve supply dynamics to support increased traffic globally • Continue top-line growth through account growth and new customer acquisition • Delivery of high margin value-add service offerings • Leverage synergies with OM|E & OM|X Wi-Fi expertise OM|E OM|X MNS
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© IPASS INC. 2012 iPass | Business Review 11
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© IPASS INC. 2012 iPass | Mobility Services Mobility Management & Wi-Fi for the Enterprise and Global Telecom Providers 12
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© IPASS INC. 2012 13 Enterprise Market | Big Corporate Needs Multi-Mobile Rules the Day Mobility Trends … … Driving Enterprise Needs Large & Rising Mobility Costs Hyper-Connected Mobile Workers iPass is uniquely positioned to capitalize on key trends affecting Enterprise Mobility, many of which have become a focal point for CIOs Must Address ‘Consumerization’ Key to Manage Mobility Economics Drive User Productivity
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© IPASS INC. 2012 Network Services Platform Services iPass provides a suite of cloud-based mobility services for the enterprise (OM|E) that consists of Platform Services and Wi-Fi Network access Enterprise Offerings | iPass Open Mobile 14 Cross-device, cross-network Internet connectivity service Powerful and flexible connection policy enforcement Real-time reporting & analysis of all mobile Internet activity Access to the world’s largest global Wi-Fi network with 1m+ Wi-Fi hotspots Mobile: NETWORK Mobile: CONNECT Mobile: CONTROL Mobile: INSIGHT 1 2 1 2
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© IPASS INC. 2012 The Open Mobile value prop resonates with the largest global companies Global Reach | Tier-1 Enterprise Customer Base 15
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© IPASS INC. 2012 0 100,000 200,000 300,000 400,000 500,000 600,000 700,000 800,000 900,000 1,000,000 Q1 ’11 Q2 ’11 Q3 ’11 Q4 ’11 Q1 ’12 Q2’12 Q3’12 Q4 ’12+ Open Mobile Momentum | Strong User Growth 16 iPass continued meaningful traction in Q3 adding users to the Open Mobile Enterprise (OM|E) Platform Strong OM User Growth # of Monthly Open Mobile Users The number of enterprise users at period-end that paid for Open Mobile services from iPass Enterprise users who pay OM fees, but have not yet fully-deployed Open Mobile Users who were billed OM fees and who have used or deployed Open Mobile Total number of OM|E monetized users PAYING, UNDEPLOYED OM|E Users ACTIVE OM|E Users GROSS OM|E Users = + 293K 758K 465K Strong progress on implementing Open Mobile customer deployments On-track to end 2012 with more than 400K Active OM Users and nearly 1 million Gross OM Users Grew OM Active users by 38% and OM Gross Users by 54% 16 27K OM Wi-Fi Users
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© IPASS INC. 2012 0 20,000 40,000 60,000 80,000 100,000 120,000 140,000 160,000 Q1 ’11 Q2 ’11 Q3 ’11 Q4 ’11 Q1 ’12 Q2’12 Q3’12 Q4 ’12+ 0 100,000 200,000 300,000 400,000 500,000 600,000 700,000 800,000 Q1 ’11 Q2 ’11 Q3 ’11 Q4 ’11 Q1 ’12 Q2’12 Q3’12 Q4 ’12+ Enterprise User Mix | Accelerating Migration 17 Open Mobile Platform and Network user continue to grow such that the mix is becoming increasingly more favorable with more Users on OM … And Strong OM Platform User Growth 320K 590K 270K Total Platform Users Open Mobile Platform Users Legacy iPC Platform Users 17 Compelling Path of OM Wi-Fi Users … 54K 81K 27K Total Wi-Fi Network Users Open Mobile Wi-Fi Users Legacy iPC Wi-Fi Users # of Average Monthly Platform Users The number of enterprise users each month in a given quarter that paid for platform services from iPass # of Average Monthly Wi-Fi Network Users The number of enterprise users each month in a given quarter that paid for Wi-Fi Network services from iPass
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© IPASS INC. 2012 18 Mobility Trends … … Driving Carrier Needs Explosive Data Usage Additional Network Capacity Lost Revenue Wi-Fi Based Offerings Exponential Device Growth New Monetization Strategies Telecom Carriers increasingly need ways to deal with huge network capacity demand, poor customer experiences, and new revenue generation issues Carrier Wi-Fi Market | Huge Carrier Needs Poor Customer Experience Deliver Quality Experience
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© IPASS INC. 2012 Carrier Ecosystem | Unique iPass Position to Address Global Wi-Fi 19 • Global Clearinghouse • Improved Cost and Transaction Efficiency • Valuable ‘Network Effect’ • Greater Reach of Service Global Wi-Fi roaming to support increased traffic Requirements for New Revenue Streams Delivery of a Higher Quality, End-User Experience High Demands on Existing Network Infrastructure Carrier Needs iPass OM|X Carriers Maintain Independent Supply Agreements Augment Network Capacity and Infrastructure Frictionless Access to Global Wi-Fi Network Single Billing and Authentication Relationship OM|X Ecosystem Need for Global, Secure & Trusted Wi-Fi Exchange
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© IPASS INC. 2012 20 iPass OM|X offers a highly-differentiated service that maximizes carriers’ network infrastructure and delivers improved cost, customer service & new offering/revenue generation opportunities iPass Carrier Offerings | Global Wi-Fi Roaming Allows carriers to provide their subscribers with global Wi-Fi connectivity Allows Wi-Fi providers to monetize their Wi-Fi network with ‘visiting’ subscribers World’s largest, extensible, carrier-grade platform for Wi-Fi authentication and transaction settlements OM|X Wi-Fi Exchange Roam-In Roam-Out
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© IPASS INC. 2012 Largest mobile operator in Brazil with 69.7 million revenue generating units. Providing international Wi-Fi Roaming Services with iPass OMX. Second largest mobile network operator in Thailand with 23+ million subscribers. Offering global Wi-Fi data roaming through Deutsche Telekom’s Wi-Fi Mobilize based on iPass OMX. 21 OM|X Momentum | Milestone Customer Wins World’s largest mobile operator with 655 million subscribers. iPass OMX serves as a central hub for international roaming partners. Leading telecommunications provider in Korea with over 25 million subscribers. World's largest CDMA mobile operator with 100 million subscribers. Joining iPass OMX service to leverage the iPass Global Wi-Fi Footprint. Leading mobile operator in Middle East with over 40 million subscribers. Zain Group launching global Wi-Fi data roaming services based on iPass OMX. World's leading telecommunications company with 129 million mobile subscribers. iPass OMX service provides the underlying platform for new Wi-Fi Mobilize carrier roaming & clearing service. Provides global data and voice roaming solutions with coverage in 200+ countries. Leveraging iPass OMX to make the iPass global Wi-Fi footprint available to subscribers. Second largest mobile network operator in Japan with over 35 million subscribers. AlwaysOn is South Africa’s largest Wi-Fi provider. iPass OMX is the foundation for their int’l Wi-Fi data roaming service.
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© IPASS INC. 2012 Improve Indoor Coverage Enhanced User Experience Value-added Service Platform Churn Reduction Tool Customer Acquisition Tool Wi-Fi Access Revenues 22 OM|X Market | Compelling Value Drivers • Monetize Wi-Fi networks to other Service Providers with Roam-in • Set private market rates with Wi-Fi Exchange services • Generate new service revenues with global Wi-Fi roaming • Enable new financial models for underserved market segments • Capture new growth in Wi-Fi Tablets and Smartphones • Enhance network coverage with world’s largest commercial Wi-Fi network • Mitigate ‘bill shock’ with global Wi-Fi roaming • Drive adoption and use of data roaming • Create ‘sticky’ services with bundled cellular and Wi-Fi data plans • Make Wi-Fi roaming feel like data roaming • Provide a ‘best- connected’ user experience Business drivers for Carrier Wi-Fi investments … it’s not just about Offload Source: Informa Telecoms & Media Report for the Wireless Broadband Alliance, November 2011.
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© IPASS INC. 2012 iPass | Managed Network Services Mobility Management & Wi-Fi for the Enterprise and Global Telecom Providers 23
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© IPASS INC. 2012 Growing Market Opportunity 24 MNS Market | Managed Wi-Fi Opportunity $3,243 $3,794 $4,372 $4,977 $5,603 $2,517 $0 $1,000 $2,000 $3,000 $4,000 $5,000 $6,000 2010A 2011E 2012E 2013E 2014E 2015E (WLAN Spending in millions) Source: Gartner, Jefferies & Co. Strong Positioning and Momentum • Significant synergies with Open Mobile technology platform and expertise • Ability to deliver and manage Wi-Fi services at branch & retail locations › Important to both installed base and to new customers › In discussions with Wi-Fi suppliers about deploying and managing networks • Existing branch deployments expand network footprint › Strong interest to date with enterprise retail customers
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© IPASS INC. 2012 Unique Assets & Market MomentumOffering Overview Customer Base 25 iPass MNS | Business Overview • Delivers highly available, high speed and secure wide area networking platform › Enables next-generation networks for critical application performance › Reduces network cost & complexity • Offers end-to-end managed IP VPN, Visa accredited PCI security solutions • Significant price-for-performance value over traditional or legacy private networking services • Managed Network Services include: › – managed wide-area network to connect small offices back to a corporate data center › Retail Office – wide-area networking for distributed retail locations to connect to a corporate data center • Solutions used by large enterprises in range of industries • Quality enterprise customer base • Compelling footprint across the US at attractive commercial retail and branch office POPs (24K endpoints) • Relationships with 160 broadband access providers • Continued revenue growth › Companies are increasingly placing a premium on higher bandwidth at the branch level • Poised for meaningful profitability • Strong and tenured team with decades of product and internet-based VPN knowledge Branch Office Retail Office
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© IPASS INC. 2012 Features Management Services • High Availability • High Speed redundancy • Real-time dual link monitoring • Site-to-Site IP VPN Management • PCI DSS compliancy • Scanning services • PCI Audit services • High Speed Internet Broadband • Network Agnostic Partners • Centralized Support and Billing • Fully-managed Wi-Fi infrastructure service • Integration of cloud-based Wi-Fi partners and leading device manufacturers • For customers who require private network availability with the flexibility and performance of a broadband network • For customers who are looking to control costs and increase the performance of their WAN solution • For customer who require underlying access and support services only • For customers seeking wireless network installation and support Ecosystem Development Customer Operations Professional Services Invoice Management Service Delivery 26 MNS Offerings | Portfolio of Services Target Customers MultiLink VPN Managed IP VPN Managed Broadband Managed Wi-Fi iPass Managed Network Services Offerings
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© IPASS INC. 2012 iPass | Financial Overview 27
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© IPASS INC. 2012 Revenue Model | Mobility Services Economics 28 Open Mobile | Enterprise (OM|E) Revenue Open Mobile | Exchange (OM|X) Revenue iPass Mobility Revenues are based on Platform Fees & Network Usage. OM|E revenue is largely based on an Active User model while the OM|X Wi-Fi enablement business consists of carrier platform fees & Wi-Fi roaming revenue, migrating to transaction-settlement revenues PLATFORM REVENUE1 • OM|E Platform Fees: fixed fee per user per month for platform reporting, analytics & policy management. • ~$3 ARPU per Active User per Month • Effective Margin of ~100% NETWORK USAGE REVENUE2 • Network Fees: usage-based or fixed-rate per user per month for usage of the iPass Global Network (primarily global Wi-Fi, with declining legacy Dial-up and 3G). • ~$45 ARPU (Blended) per Active User per Month • ~45+% Network Margin PLATFORM REVENUE1 • OM|X Platform Fees: typically a monthly fee per national carrier for roaming functionality. • Ranges from $3-50K per carrier per month depending upon active users base • Effective Margin of ~100% TRANSACTION SETTLEMENTS REVENUE 3 • Fee paid to iPass per Wi-Fi user roamed/off- loaded; varies depending on geography & carrier • predominantly priced in ¢ per minute but anticipated to be moving to per Megabyte NETWORK USAGE REVENUE2 Quarterly Platform Revenue ($) = Platform ARPU ($) x Platform Active Monthly Monetized Users (#) x 3 Quarterly Network Revenue ($) = Network ARPU ($) x Network Active Monthly Monetized Users (#) x 3 OM|X revenues are di minimis at approximately $200K in Q3 2012 and are included in EMS. • Network Fees: usage-based or flat-rate per user per month to the extent carrier subscribers are offloaded to the iPass Global Wi-Fi Network. • ~$30 ARPU per User per Month • ~35% Network Margin
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© IPASS INC. 2012 $0 $5,000 $10,000 $15,000 $20,000 $25,000 $30,000 Q1'11 Q2'11 Q3'11 Q4'11 Q1'12 Q2'12 Q3'12 Q4'12F $0 $2,000 $4,000 $6,000 $8,000 $10,000 $12,000 $14,000 $16,000 Q1'11 Q2'11 Q3'11 Q4'11 Q1'12 Q2'12 Q3'12 Q4'12F Mobility Revenue| Poised for OM to Exceed Legacy 29 iPass reported sequential growth in Open Mobile-driven Mobility Revenue driving increased visibility to near-term Wi-Fi Network and Total Revenue growth Near-Term Turn in Total Wi-Fi Revenue …. $6.6 $10.0 $3.4 Total Wi-Fi Revenue Open Mobile WiFi Revenue Legacy iPC Wi-Fi revenue …. And Total Mobility Revenue Growth Path $14.7 $22.3 $7.6 OM-driven revenue represents 34% of Total Mobility Revenue and growing Total Mobility Revenue Open Mobile Mobility Revenue Legacy Mobility Revenue ($ in millions) OM Wi-Fi revenue represents 34% of Total Mobility Wi-Fi Revenue and is on a path to cross the 50% threshold 29 Definition: legacy includes iPC related Wi-Fi, platform, 3G and Dial Open Mobile includes OM Wi-Fi and OM Platform revenue
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© IPASS INC. 2012 30 Financial Snapshot | Q3 2012 Financials Income Statement Balance Sheet Strong Working Capital & No Debt (1) The company defines Adjusted EBITDA as net income/(loss) before interest, income taxes, depreciation and amortization, stock compensation expense, restructuring charges, certain state sales and federal tax charges, and one‐time non‐recurring discrete items; see notes to Earnings Press Release and SEC filings for reconciliation of non‐GAAP to GAAP numbers and definitions. 30 ($ in millions) Q3 '12 Mobility Services Revenue: Network $16.0 Platform 5.3 Other 1.1 Total Mobility Services Revenue $22.4 MNS Revenue $8.4 Total Revenue $30.8 Network Access Costs $12.6 Other Operating Expenses $18.7 Network Gross Margin 48.6% Adjusted EBITDA (1) $0.7 GAAP Net Income ($0.8) ($ in millions) Sept. 30, 2012 Assets: Cash and Cash Equivalents $26.5 Accounts Receivable, Net 19.4 Prepaid Expenses & Other Current Assets 5.7 Total Current Assets $51.6 Property and Equipment, Net 6.5 Other Assets 4.7 Total Assets $62.8 Liabilities & Stockholders' Equity: Current Liabilities $21.8 Long-Term Liabilities 3.5 Total Liabilities $25.3 Total Stockholders' Equity 37.5 Total Liabilities & Stockholders' Equity $62.8 Working Capital $29.8
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© IPASS INC. 2012 Mobility Revenue | Channel & Geography 31 By GeographyBy Channel Note: Percentages exclude MNS revenue North America 44% Reseller 39% Direct 46% Carrier OEM 15% Direct 46% OEM 16% Reseller 38% North Americ a 43% EMEA APAC 14% ROW 0.6% 43%
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© IPASS INC. 2012 iPass | Appendix 32
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© IPASS INC. 2012 Global Portfolio of 29 Patents Patents Pending: 9 in U.S. & 15 Internationally iPass maintains a strong and unique IP portfolio that is composed of multiple valuable “IP families” focused around key disciplines. IP Portfolio | Strong & Unique Patent Position 33 IP Portfolio Matrix Advantage Strong IP in Synergistic Areas • IP leadership with meaningful expertise around core authentication & transaction settlements disciplines Critical and growing value prop in carrier ecosystem and Wi-Fi mobility • Clear differentiation of iPass from other participants in Wi-Fi Mobility space • Value of iPass patent portfolio unrealized to date • Creates strong barrier to entry and competitive advantage • iPass is in process of studying value creation opportunities with portfolio
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© IPASS INC. 2012 34 Technology Advantage | Unique Global Services Fabric iPass NetServer Software iPass RoamServer Software Corporate Applications & Databases Authentication Database Internet Authentication & Policy Settlements & Clearing House Data Management ENTERPRISE CUSTOMER WIRELESS NETWORK PROVIDER MOBILE END-USER DEVICE iPass Open Mobile APACAmericas Europe iPass Mobile Network Remote Access Points Carrier Gateway iPass Transaction Center Services Gateway iPass’ Services Fabric is a highly-available, secure and scalable cloud-based infrastructure that delivers core service functions from network authentication to software distribution Carrier-grade technology integration with more than 350 global telecom carriers & service providers Unmatched Wi-Fi authentication infrastructure that ties to carrier and enterprise credentials Scale and leverage through four data centers globally
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© IPASS INC. 2012 Gateway IPASS SERVICES FABRIC Authentication & Policy Clearinghouse & Settlement Visited Network Provider (VNP) Home Service Provider (HSP) RADIUS RADIUS RADIUS AMER EMEA ASIA SP/subscriber@roamer.net SP/subscriber@roamer.net subscriber@roamer.net VNP Requirement: iPass NetServer HSP Requirement: iPass RoamServer iPass facilitates private network agreements to help SPs reduce costs, gain operational efficiencies and drive market growth OM|X Architecture Advantage | Open Mobile Exchange 35
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© IPASS INC. 2012 This presentation contains “forward-looking” statements that involve risks, uncertainties and assumptions. If the risks or uncertainties ever materialize or the assumptions prove incorrect, our results may differ materially from those expressed or implied by such forward-looking statements. All statements, written or graphical, other than statements of historical fact could be deemed to be forward-looking, including, but not limited to, any projections of financial information; any statements or expectations about growth in the business, number of users, network footprint, revenue, profitability and/or cash generation of the company; any statements about historical results that may suggest trends for our business and future results of operations; any statements of the plans, strategies and objectives of management for future operations; any statements of expectation or belief regarding future events, potential markets or market size or technology developments; any statements of assumptions underlying any of the foregoing and any dashed-lines on graphs referring to future periods,. These statements are based on estimates and information available to us at the time of this presentation and are not guarantees of future performance. Actual results could differ materially from our current expectations as a result of many factors, including but not limited to: quarterly fluctuations in our business and results of operations; our ability to address market needs and sell our products and services successfully; the general market conditions of the mobility services industry; and the effects of competition. These and other risks and uncertainties associated with our business are described in our quarterly and annual reports on Form 10-Q and Form 10-K as filed with the SEC and which are available on our website and on the SEC’s Web site at www.sec.gov. We assume no obligation and do not intend to update these forward-looking statements. This presentation also contains financial measures that are not calculated in accordance with U.S. generally accepted accounting principles (GAAP). iPass management evaluates and makes operating decisions using various performance measures. In addition to iPass’ GAAP results, the company also considers non-GAAP metrics, including Adjusted EBITDA, defined as net income (loss) before interest, income taxes, depreciation and amortization, restructuring charges, certain state sales and federal tax items and stock compensation expense. Management uses these non-GAAP financial measures as components of its comparison of results with its business plan and individual operating budgets and to assist in the allocation of resources. Management excludes from its non-GAAP financial measures certain items in order to facilitate its review of the comparability and performance of the company's core operations because it believes that such items are not related to the company's ongoing core operating performance. Management adjusts for the excluded items because management believes that, in general, these items possess one or more of the following characteristics: their magnitude and timing is largely outside of the company's control; they are unrelated to the ongoing operation of the business in the ordinary course; they are unusual or infrequent and the company does not expect them to occur in the ordinary course of business; they are non-operational; or they represent non-cash expenses involving stock option grants. iPass believes that the presentation of these non-GAAP financial measures is useful to investors. Detailed information, definitions and reconciliations of non-GAAP to GAAP financial measures are included in the company’s quarterly and annual filings with the SEC and are available on the company’s Web site at www.ipass.com and at the SEC's Web site at www.sec.gov. Safe Harbor Statement 3636
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© IPASS INC. 2012 iPass Inc. Global Headquarters 3800 Bridge Parkway Redwood Shores, CA 94065 Investor Relations +1 (650) 232-4110 IR@ipass.com http://investor.ipass.com
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