Presenter: Hira Javed, Service Design Lead, Canadian Broadcasting Corporation Solving meaningful problems requires collaboration across multiple disciplines. Adaptive and learning oriented organizations actively work towards breaking down silos, in order to enable a culture of collaboration. Their nimbleness becomes their super power when it comes to creating exceptional user experiences. Achieving true collaboration though, is hard work. The journey towards it is akin to therapy for the organization. It requires deep reflection, courage to accept challenges, commitment to work on them, and most of all, embracing vulnerability. This talk will focus on how service blueprinting can be used a therapeutic tool to kick-start these conversations, and help an organization reflect, learn and grow.