Sapountzis #e2conf 2011

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Presentation given at Enterprise 2.0 Conference 2011 in Santa Clara. Highlights lessons learned from SAP's journey in embedding social media in marketing

Negócios Tecnologia

The End Of Social [Everything]?
Think a means, not an end
Ted Sapountzis, Vice President Social Media Audience Marketing
@sapountzis

Who Is SAP?

170K customers across 25 industries and 120 countries

2.5M members in the SAP Community Network

© 2011 SAP AG. All rights reserved. 2

SAP’s Social Journey
What have we learned?

Business first, then social
1
Top down and bottom-up
2
Carrots, not sticks
3
Think big, start small, fail fast
4
© 2011 SAP AG. All rights reserved. 3

Think Business First
1 Understand your audience

Know My Needs

Let Me Find My Own Way

Earn My Trust

Keep Me Informed

Delight Me

© 2011 SAP AG. All rights reserved. 4

Focus On Their Needs
1 Embed into your core processes

Discover
Analytics
Employee competency

Communities
Risk Management
Listening s
s

Content
Evaluate
Explore
fit
Influencers
Governance

Enable the social experience
© 2011 SAP AG. All rights reserved. 5

2 Drive Top-Down And Bottom-Up

+
>70% of companies cannot rely on formal org1

1Source: The Career Path Of The Corporate Social Strategist, Altimeter Group, 2010

© 2011 SAP AG. All rights reserved. 6

3 Think Carrots, Not Sticks

Or?

© 2011 SAP AG. All rights reserved. 7

4 Think Big, Start Small, Fail Fast

Line-of-
Business

Existing vs.
Focus

?
new
geographies
customer

Customer
Focus segment
industries (Large vs.
SMB)

© 2011 SAP AG. All rights reserved. 8

Thank You!

Ted Sapountzis
Vice President, Social Media Audience Marketing, SAP AG
@sapountzis

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