Go beyond reactive maintenance and service. The Internet of Things (IoT) is producing vast amounts of valuable data you can use to anticipate and predict service needs for your customers. Spend some time to explore the value of usage-based business models that leverage the IoT. Discover how to reduce maintenance costs, increase asset availability, improve customer satisfaction, and generate new service revenue, using the power of the IoT. For more on SAP Hybris solutions, please visit us at: https://hybris.com/en/products/service

1. PUBLIC
John Heald, Global Vice President,SAP Hybris Service
October2017
Sense, Predict and Act With
IoT for Service.

2. It is not the strongest of the species that survive, nor the most intelligent,
but the one most responsive to change.
-Charles Darwin
Option 1

3. 3© 2017 SAP SE or an SAP affiliate company. All rights reserved.
Insert page title (max. 6 words)
If everything seems under control,
Mario Andretti
you are not going fast enough
Option 2

4. 4© 2017 SAP SE or an SAP affiliate company. All rights reserved.
SAP’s END to END Service Vision
Field ServiceSelf Service
INTEGRATION WITH TRANSACTIONAL SYSTEMS

5. 5© 2017 SAP SE or an SAP affiliate company. All rights reserved.
§ 20 Billion Connected Things by 2020*
§ $3 Trillion on spend by 2020*
§ 5% of ALL service cases created by IoT devices in 2018**
§ IoT most value in Service Operations
Importance of Internet of Things
source : Gartner, “Forecast: Internet of Things — Endpoints and Associated Services,Worldwide,2016"and "ForecastAlert: Internet of
Things — Endpoints and Associated Services,Worldwide,2016

6. 6© 2017 SAP SE or an SAP affiliate company. All rights reserved.
SAP Leonardo Inspired Service
Field ServiceSelf Service
INTEGRATION WITH TRANSACTIONAL SYSTEMS
IoT
ML
ML
ML
IoT IoT

7. 7© 2017 SAP SE or an SAP affiliate company. All rights reserved.

9. 11© 2017 SAP SE or an SAP affiliate company. All rights reserved.
“Programming today is a race between software engineers
striving to build bigger and better idiot proof programs,
So far the universe is winning”
and the universes trying to build bigger and better idiots
Rick Cook

10. Thank you.
Contact information:
John Heald
Global Vice President,
SAP Hybris Service
John.Heald@SAP.com