SlideShare uma empresa Scribd logo
1 de 19
Organizational/Business Ethics
By
Charles D. Little, Ph.D.
The Integrity Based Strategy
Organizational/Business Ethics
A Crisis!
Organizational/Business Ethics
What is it?
If ethics deals with the choices (the morality of right vs
wrong) that individuals make in their personal and
professional lives, then…..
Organizational business ethics is the application of these
morality related choices as influenced and guided by values,
standards, rules, principles, and strategies associated with
organizational activities and business situations.
“Business ethics deals with choices about what laws should be and whether to
follow them, about economics and social issues outside the law, and about the
priority of self-interests over the company’s interests.”
Laura Nash, Ph.D.
Harvard University.
Organizational/Business Ethics
Why is it important?
Ethics influence and contribute to:
Employee commitment.
Investor and customer loyalty and confidence.
Legal problems and penalties.
Customer satisfaction.
The ability to build relationships with stakeholders.
Cost control.
Performance, revenue, and profits.
Reputation and image.
“One of an organization’s most prized assets is its reputation.”
S. Waddock, Ph.D.
Organizational/Business Ethics
The “Ethical Dilemma”
Individual morality and integrity.
Daily choices by every organizational participant.
The use of power and authority.
Interpretations of rules and standards from one
individual to the next.
Anything from inconsequential to organizationally
and socially significant scenarios.
Social influences.
Plus……..
Character.
Attitudes.
Personal Values.
Judgment.
Opportunities.
The use of
information.
Ambiguous
guidelines.
The ‘ethical dilemma’ involves all associates in an organization and a
multitude of issues:
Organizational/Business Ethics
The “Ethical Dilemma” (continued)
Plus!
1. Laws don’t cover everything.
2. Free market and regulated market mechanisms don’t
describe how to respond to complex issues that have far
reaching ethical consequences.
3. Complex problems often require an intuitive or learned
understanding and concern for fairness, justice, due
process to people, groups, and communities.
4. Consequences.
“To companies and employers, acting legally and ethically means saving billions
of dollars each year in lawsuits, settlements, and theft.”
David Callahan, Ph.D.
Organizational/Business Ethics
Thus, two things become apparent:
1. Organizational/business ethics are the responsibility of
organizational leadership; and
2. The challenge of leaders to create an ethical organization
is….difficult!
“Leaders play THE key role in developing the ethical organization as they confront
balancing operational and profit goals with corporate moral obligations to internal
and external stakeholders”.
Ethics starts at the top!
Teresa Yancey Crane
Issue Management Council
Organizational/Business Ethics
Key Questions for Leaders as they build the ethical organization:
What are my core values and beliefs?
What are the core values and beliefs of the organization?
Whose values, beliefs and interests are impacted by my actions and decisions?
Who will be harmed or helped by my actions and decisions and those of my organization?
How will my core values and those of my organization be affected or changed by my
actions or decisions?
How will I and my organization be affected by my actions and decisions?
Do my actions and decisions represent a consistent set of values?
From this, how will I approach the creation of an ethical organization?
“The ethics of the organization reflect the ethics and skills of leaders.”
Lee Hartman, Ph.D.
Ethics starts at the top!
Organizational/Business Ethics
The Role of Leaders
Develop ethical behavioral influences.
Provide sound ethics training
Instill strong organizational values
Implement plans and strategies to achieve ethical excellence
Build an integrity based organization
“Leading an organization begins by identifying and enacting purpose and ethical
values that are central to internal alignment, external market effectiveness, and
responsibility toward stakeholders.”
Joseph W. Weiss, Ph.D.
Bentley College
Subjective
Moral Development
Appearance of the Act
Intensity of the Choice
Ethical Climate
Culture
Management and Leadership
Organizational/Business Ethics
The Role of Leaders
Develop Ethical Behavioral Influences:
Objective
Code of Ethics
Policy Guidelines
Standards of Ethical Performance
Training
Punishment/Consequences/Discipline
Peer Reporting
“Where does freedom of behavior stop and managed (ethical) behavior start?”
James Collins, Ph.D.
Organizational/Business Ethics
The Role of Leaders
Provide Sound Ethics Training:
Provide rationale for ethical behavior.
Help associates make sense of abstract ethical priorities (policies,
procedures, ethical performance standards).
Provide intellectual weapons to support ethical standards.
Enable associates to recognize issues that may result in ethical dilemmas.
Sharpen sensitivity and conscientiousness of moral issues and moral
solutions.
Strengthen moral courage.
Improve the moral climate of the organization.
“Leaders define and lead the social, ethical, and competitive mission of
organizations.” N. Tichey, Ph.D.
Organizational/Business Ethics
The Role of Leaders
Instill Strong Organizational Values:
Strengthens the pursuit of better ways to guide employee decisions and
behavior.
Increases awareness and sensitivity to ethical differences across cultures.
Coincides with legal and social pressures.
Ensures that all organizational participants understand and are in close
touch with organizational/ethical values.
Influences the personality, reputation, and image of the organization.
“Leadership requires involvement in stakeholder relationships.”
John Kotter, Ph.D.
Harvard University
Organizational/Business Ethics
The Role of Leaders
Set an example.
Identify ethical weaknesses.
Look to introduce and rebuild ethical
values.
Assess compliance programs.
Get commitment of top managers.
Align ethics with organizational systems.
“The moral decisions of strategy are based and built around ethics. People are
motivated to implement strategies that they believe in, have the ability to enact,
and produce results worth pursuing.”
Ensure consistency in
implementation.
Monitor and assess.
Pursue continuous
improvement.
Design an ‘integrity based
strategy.’
Implement Plans and Strategies to Achieve Ethical Excellence:
G. Hammel, Ph.D.
Organizational/Business Ethics
The Role of Leaders
Build an Integrity Based Organization:
“Leaders monitor and establish the values they wish their company to embody
with stakeholders.”
Create faith in the integrity of common
purpose.
Inspire! Empower! Build trust!
Value ownership and entrepreneurship.
Respect individual creativity.
Understand socio-emotional behavior.
Develop emotional intelligence/moral
Starts at the top….leadership!
Set an example of integrity, honesty, and
consistent behavior and reinforce it with associates.
Be involved.
Pursue a culture of ethics and raise ethical
awareness.
Establish a system of rewards tied to
organizational values.
Make ethics and integrity a core value, and a ‘core
competency.’
P. Quinn and T. Jones
“Academy of Management Review”
January, 2000
consciousness.
Organizational/Business Ethics
The Integrity Based Strategy
Not a compliance strategy--more than a code of conduct.
Provides a firm foundation for ethical behavior.
Taps into powerful human impulses for moral thought and action.
Defines and gives life to an organization’s values that guide behavior.
Instills a sense of shared accountability.
Serves as a frame of reference for all associates.
Unifies the organization.
Defines what an organization is: its culture, its values, its integrity, its image, its reputation.
In line with a contemporary leadership styles.
Enables responsible behavior and guides self-management.
“The integrity based organization involves a culture of ethics that is not
demanded, but desired by all associates.”
Charles D. Little, Ph.D.
Organizational/Business Ethics
The Integrity Based Strategy
COMPLIANCE STRATEGY
Etho: Conformity with Standards
Objective: Prevent Misconduct
Leadership: Lawyer Driven
Methods: Education; Auditing; Penalties
Behavioral
Assumptions: Autonomous Beings Guided
Material Self Interest
CHARACTERISTICS OF A
INTEGRITY STRATEGY
Self Governance
Enable Responsible Conduct
Management Driven
Leadership; Accountability;
Systems Decision Processes
Social Beings Guided by Values
and Ideals
“The need to be ethical is viewed as a positive aspect of organizational life, rather
than one more unwelcomed restraint imposed by the authoritarian culture.”
Unknown
CHARACTERISTICS OF A
Organizational/Business Ethics
In Conclusion, High Ethics Companies…
1. are at ease interacting with internal and external stakeholders;
2. are obsessed with fairness, honesty, and integrity;
3. see actions and decisions driven by values;
4. are confident with the ethical activities of individuals and
work groups;
5. value ethical purpose; and
6. can make ethics a core competency in strategic planning.
Ethics! Important to All Stakeholders
“Ethics in business and organizations result in investor confidence and
loyalty, customer satisfaction, and high performance and profits.”
Shelley Groves, Ph.D.
Organizational/Business Ethics
Questions? Comments?
Charles D. Little, Ph.D.
Seminars for Professional Development
Phone
817/531-4297 (Office)
817/281-1716 (Home)
817/944-9825 (Cell)
Email
clittle@txwes.edu
THANK YOU

Mais conteúdo relacionado

Mais procurados

Ethics in Management
Ethics in ManagementEthics in Management
Ethics in Managementravalhimani
 
Managerial ethics (types of managerial ethics)
Managerial ethics (types of managerial ethics)Managerial ethics (types of managerial ethics)
Managerial ethics (types of managerial ethics)cidroypaes
 
Ethics in management
Ethics in managementEthics in management
Ethics in managementMegha_pareek
 
Ethical behaviour
Ethical behaviourEthical behaviour
Ethical behaviourhaniaeman
 
Ethical issues in organizational behavior
Ethical issues in organizational behaviorEthical issues in organizational behavior
Ethical issues in organizational behaviorccrumly
 
Ethical issues in business
Ethical issues in businessEthical issues in business
Ethical issues in businessDanish Musthafa
 
Ethical dilemmas at worplace
Ethical dilemmas at worplaceEthical dilemmas at worplace
Ethical dilemmas at worplaceSALAR ALI MEMON
 
Business Ethics and Social Responsibility
Business Ethics and Social Responsibility Business Ethics and Social Responsibility
Business Ethics and Social Responsibility Sanjay Mishra
 
Ethics & Ethical behavior
Ethics & Ethical behaviorEthics & Ethical behavior
Ethics & Ethical behaviorRakib Hasan
 
Mba business ethics ppt
Mba business ethics pptMba business ethics ppt
Mba business ethics pptHOME
 
Code of Ethics!!!
Code of Ethics!!!Code of Ethics!!!
Code of Ethics!!!Suraj Rawat
 
Business Ethics Lecture 2 & 3
Business Ethics Lecture 2 & 3Business Ethics Lecture 2 & 3
Business Ethics Lecture 2 & 3Humna Asif
 
Introduction to Business Ethics
Introduction to Business EthicsIntroduction to Business Ethics
Introduction to Business EthicsChaitra Mandara
 

Mais procurados (20)

Ethics in Management
Ethics in ManagementEthics in Management
Ethics in Management
 
Managerial ethics (types of managerial ethics)
Managerial ethics (types of managerial ethics)Managerial ethics (types of managerial ethics)
Managerial ethics (types of managerial ethics)
 
Ethics in management
Ethics in managementEthics in management
Ethics in management
 
Ethical behaviour
Ethical behaviourEthical behaviour
Ethical behaviour
 
Business ethics
Business ethicsBusiness ethics
Business ethics
 
Business ethics
Business ethicsBusiness ethics
Business ethics
 
Ethical issues in organizational behavior
Ethical issues in organizational behaviorEthical issues in organizational behavior
Ethical issues in organizational behavior
 
Ethical issues in business
Ethical issues in businessEthical issues in business
Ethical issues in business
 
business ethics
business ethicsbusiness ethics
business ethics
 
Ethical dilemmas at worplace
Ethical dilemmas at worplaceEthical dilemmas at worplace
Ethical dilemmas at worplace
 
Business Ethics and Social Responsibility
Business Ethics and Social Responsibility Business Ethics and Social Responsibility
Business Ethics and Social Responsibility
 
Ethics & Ethical behavior
Ethics & Ethical behaviorEthics & Ethical behavior
Ethics & Ethical behavior
 
Mba business ethics ppt
Mba business ethics pptMba business ethics ppt
Mba business ethics ppt
 
Code of Ethics!!!
Code of Ethics!!!Code of Ethics!!!
Code of Ethics!!!
 
BUSINESS ETHICS
BUSINESS ETHICSBUSINESS ETHICS
BUSINESS ETHICS
 
Ethics & social responsibility
Ethics & social responsibilityEthics & social responsibility
Ethics & social responsibility
 
Business Ethics
Business  EthicsBusiness  Ethics
Business Ethics
 
Business Ethics Lecture 2 & 3
Business Ethics Lecture 2 & 3Business Ethics Lecture 2 & 3
Business Ethics Lecture 2 & 3
 
Introduction to Business Ethics
Introduction to Business EthicsIntroduction to Business Ethics
Introduction to Business Ethics
 
Lecture1 introduction to ethics
Lecture1 introduction to ethicsLecture1 introduction to ethics
Lecture1 introduction to ethics
 

Destaque

Organizational Ethics Presentation - Emerson
Organizational Ethics Presentation - EmersonOrganizational Ethics Presentation - Emerson
Organizational Ethics Presentation - Emersondovemerson
 
Time management For Students
Time management For StudentsTime management For Students
Time management For StudentsAnees Khan
 
Ethics in business
Ethics in businessEthics in business
Ethics in businessAnees Khan
 
Stakeholder theory
Stakeholder theoryStakeholder theory
Stakeholder theorylwrigh5
 
Organizational climate
Organizational climateOrganizational climate
Organizational climateguru14391
 
organizational climate
organizational climateorganizational climate
organizational climateviruna vijay
 
Organizational Climate Ppt (Times)
Organizational Climate   Ppt (Times)Organizational Climate   Ppt (Times)
Organizational Climate Ppt (Times)priyanka1986
 
Ch 1 mgt3201 business ethics
Ch 1 mgt3201 business ethicsCh 1 mgt3201 business ethics
Ch 1 mgt3201 business ethicscacing2
 
Organizational Culture
Organizational CultureOrganizational Culture
Organizational CultureKnight1040
 
Importance of-business-ethics
Importance of-business-ethicsImportance of-business-ethics
Importance of-business-ethicsSyed Arslan
 
Workplace Ethics PowerPoint Presentation
Workplace Ethics PowerPoint PresentationWorkplace Ethics PowerPoint Presentation
Workplace Ethics PowerPoint PresentationAndrew Schwartz
 

Destaque (20)

Organizational Ethics Presentation - Emerson
Organizational Ethics Presentation - EmersonOrganizational Ethics Presentation - Emerson
Organizational Ethics Presentation - Emerson
 
Ethics and Consequences
Ethics and ConsequencesEthics and Consequences
Ethics and Consequences
 
Time management For Students
Time management For StudentsTime management For Students
Time management For Students
 
Ethics in business
Ethics in businessEthics in business
Ethics in business
 
Value & Ethics
Value & EthicsValue & Ethics
Value & Ethics
 
Stakeholder theory
Stakeholder theoryStakeholder theory
Stakeholder theory
 
Ch 05 ethics & csr
Ch 05 ethics & csrCh 05 ethics & csr
Ch 05 ethics & csr
 
Organizational culture and ethical behavior
Organizational culture and ethical behaviorOrganizational culture and ethical behavior
Organizational culture and ethical behavior
 
Organizational climate
Organizational climateOrganizational climate
Organizational climate
 
organizational climate
organizational climateorganizational climate
organizational climate
 
stakeholder theory.
stakeholder theory.stakeholder theory.
stakeholder theory.
 
Organizational Climate Ppt (Times)
Organizational Climate   Ppt (Times)Organizational Climate   Ppt (Times)
Organizational Climate Ppt (Times)
 
02 value and ethics
02 value and ethics02 value and ethics
02 value and ethics
 
Ch 1 mgt3201 business ethics
Ch 1 mgt3201 business ethicsCh 1 mgt3201 business ethics
Ch 1 mgt3201 business ethics
 
Organizational Culture
Organizational CultureOrganizational Culture
Organizational Culture
 
Organizational Culture
Organizational CultureOrganizational Culture
Organizational Culture
 
Organizational Culture
Organizational CultureOrganizational Culture
Organizational Culture
 
Importance of-business-ethics
Importance of-business-ethicsImportance of-business-ethics
Importance of-business-ethics
 
Workplace Ethics PowerPoint Presentation
Workplace Ethics PowerPoint PresentationWorkplace Ethics PowerPoint Presentation
Workplace Ethics PowerPoint Presentation
 
Ethics
EthicsEthics
Ethics
 

Semelhante a Organizational ethics

Organizational business ethics
Organizational business ethicsOrganizational business ethics
Organizational business ethicsAyisha Kowsar
 
Lesson 4 Code of Ethics.pptx
Lesson 4 Code of Ethics.pptxLesson 4 Code of Ethics.pptx
Lesson 4 Code of Ethics.pptxMarLapigTolentino
 
Organizational Culture & Environments
Organizational Culture & EnvironmentsOrganizational Culture & Environments
Organizational Culture & EnvironmentsDanish Iqbal
 
tjneworg ethics in org.-210128100842.pdf
tjneworg ethics in org.-210128100842.pdftjneworg ethics in org.-210128100842.pdf
tjneworg ethics in org.-210128100842.pdfNidhiBhatnagar19
 
tjneworg ethics in org.-210128100842.pdf
tjneworg ethics in org.-210128100842.pdftjneworg ethics in org.-210128100842.pdf
tjneworg ethics in org.-210128100842.pdfNidhiBhatnagar19
 
B.ETHICS By Kevin..pdf
B.ETHICS By Kevin..pdfB.ETHICS By Kevin..pdf
B.ETHICS By Kevin..pdfKevinAlly
 
Ethics in Management reena patil.pptx
Ethics in Management reena patil.pptxEthics in Management reena patil.pptx
Ethics in Management reena patil.pptxREENAPATIL26
 
Presentation chapter 4
Presentation chapter 4Presentation chapter 4
Presentation chapter 4Tiereny Calvin
 
Examine the major influences that organizational culture can have on.pdf
Examine the major influences that organizational culture can have on.pdfExamine the major influences that organizational culture can have on.pdf
Examine the major influences that organizational culture can have on.pdfakilastationarymdu
 
Kemahiran Organisasi dan Kepimpinan
Kemahiran Organisasi dan KepimpinanKemahiran Organisasi dan Kepimpinan
Kemahiran Organisasi dan KepimpinanZullfahami Hussain
 
A Study On Importance Of Ethics In Organizations
A Study On Importance Of Ethics In OrganizationsA Study On Importance Of Ethics In Organizations
A Study On Importance Of Ethics In OrganizationsCheryl Brown
 
Intro to narratives
Intro to narrativesIntro to narratives
Intro to narrativesLuvHud
 
Org culture and ethics2042013,..ggg.pptx
Org culture and ethics2042013,..ggg.pptxOrg culture and ethics2042013,..ggg.pptx
Org culture and ethics2042013,..ggg.pptxNidhiBhatnagar19
 

Semelhante a Organizational ethics (20)

Organizational business ethics
Organizational business ethicsOrganizational business ethics
Organizational business ethics
 
Conceptual map(1)(1)(1)
Conceptual map(1)(1)(1)Conceptual map(1)(1)(1)
Conceptual map(1)(1)(1)
 
Ethics
EthicsEthics
Ethics
 
Lesson 4 Code of Ethics.pptx
Lesson 4 Code of Ethics.pptxLesson 4 Code of Ethics.pptx
Lesson 4 Code of Ethics.pptx
 
Organizational Culture & Environments
Organizational Culture & EnvironmentsOrganizational Culture & Environments
Organizational Culture & Environments
 
tjneworg ethics in org.-210128100842.pdf
tjneworg ethics in org.-210128100842.pdftjneworg ethics in org.-210128100842.pdf
tjneworg ethics in org.-210128100842.pdf
 
tjneworg ethics in org.-210128100842.pdf
tjneworg ethics in org.-210128100842.pdftjneworg ethics in org.-210128100842.pdf
tjneworg ethics in org.-210128100842.pdf
 
Organization Culture and Ethics
Organization Culture and EthicsOrganization Culture and Ethics
Organization Culture and Ethics
 
B.ETHICS By Kevin..pdf
B.ETHICS By Kevin..pdfB.ETHICS By Kevin..pdf
B.ETHICS By Kevin..pdf
 
Ethics in Management reena patil.pptx
Ethics in Management reena patil.pptxEthics in Management reena patil.pptx
Ethics in Management reena patil.pptx
 
Organizational Culture ppt
Organizational Culture pptOrganizational Culture ppt
Organizational Culture ppt
 
Ethics and issues
Ethics and issuesEthics and issues
Ethics and issues
 
Presentation chapter 4
Presentation chapter 4Presentation chapter 4
Presentation chapter 4
 
Business Ethics
Business EthicsBusiness Ethics
Business Ethics
 
Business Ethic
Business EthicBusiness Ethic
Business Ethic
 
Examine the major influences that organizational culture can have on.pdf
Examine the major influences that organizational culture can have on.pdfExamine the major influences that organizational culture can have on.pdf
Examine the major influences that organizational culture can have on.pdf
 
Kemahiran Organisasi dan Kepimpinan
Kemahiran Organisasi dan KepimpinanKemahiran Organisasi dan Kepimpinan
Kemahiran Organisasi dan Kepimpinan
 
A Study On Importance Of Ethics In Organizations
A Study On Importance Of Ethics In OrganizationsA Study On Importance Of Ethics In Organizations
A Study On Importance Of Ethics In Organizations
 
Intro to narratives
Intro to narrativesIntro to narratives
Intro to narratives
 
Org culture and ethics2042013,..ggg.pptx
Org culture and ethics2042013,..ggg.pptxOrg culture and ethics2042013,..ggg.pptx
Org culture and ethics2042013,..ggg.pptx
 

Último

digital Human resource management presentation.pdf
digital Human resource management presentation.pdfdigital Human resource management presentation.pdf
digital Human resource management presentation.pdfArtiSrivastava23
 
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri  / 9899900591 High Profile Escort Service in DelhiIndependent Escorts Vikaspuri  / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhiguptaswati8536
 
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professionalW.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professionalWilliam (Bill) H. Bender, FCSI
 
International Ocean Transportation p.pdf
International Ocean Transportation p.pdfInternational Ocean Transportation p.pdf
International Ocean Transportation p.pdfAlejandromexEspino
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxalinstan901
 
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptxHow Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptxAaron Stannard
 
The Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard BrownThe Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard BrownSandaliGurusinghe2
 
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docxMarketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docxssuserf63bd7
 
Safety T fire missions army field Artillery
Safety T fire missions army field ArtillerySafety T fire missions army field Artillery
Safety T fire missions army field ArtilleryKennethSwanberg
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Hedda Bird
 
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentBeyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentNimot Muili
 
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...Ram V Chary
 
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal AnalsysisStrategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysistanmayarora45
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system  to.pptxReviewing and summarization of university ranking system  to.pptx
Reviewing and summarization of university ranking system to.pptxAss.Prof. Dr. Mogeeb Mosleh
 
internship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamrainternship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamraAllTops
 

Último (17)

digital Human resource management presentation.pdf
digital Human resource management presentation.pdfdigital Human resource management presentation.pdf
digital Human resource management presentation.pdf
 
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri  / 9899900591 High Profile Escort Service in DelhiIndependent Escorts Vikaspuri  / 9899900591 High Profile Escort Service in Delhi
Independent Escorts Vikaspuri / 9899900591 High Profile Escort Service in Delhi
 
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professionalW.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
 
International Ocean Transportation p.pdf
International Ocean Transportation p.pdfInternational Ocean Transportation p.pdf
International Ocean Transportation p.pdf
 
Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
 
How Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptxHow Software Developers Destroy Business Value.pptx
How Software Developers Destroy Business Value.pptx
 
The Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard BrownThe Psychology Of Motivation - Richard Brown
The Psychology Of Motivation - Richard Brown
 
Marketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docxMarketing Management 16th edition by Philip Kotler test bank.docx
Marketing Management 16th edition by Philip Kotler test bank.docx
 
Safety T fire missions army field Artillery
Safety T fire missions army field ArtillerySafety T fire missions army field Artillery
Safety T fire missions army field Artillery
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
 
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTECAbortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
 
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentBeyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
 
Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...Leaders enhance communication by actively listening, providing constructive f...
Leaders enhance communication by actively listening, providing constructive f...
 
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal AnalsysisStrategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysis
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system  to.pptxReviewing and summarization of university ranking system  to.pptx
Reviewing and summarization of university ranking system to.pptx
 
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptxIntro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
 
internship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamrainternship thesis pakistan aeronautical complex kamra
internship thesis pakistan aeronautical complex kamra
 

Organizational ethics

  • 1. Organizational/Business Ethics By Charles D. Little, Ph.D. The Integrity Based Strategy
  • 3. Organizational/Business Ethics What is it? If ethics deals with the choices (the morality of right vs wrong) that individuals make in their personal and professional lives, then….. Organizational business ethics is the application of these morality related choices as influenced and guided by values, standards, rules, principles, and strategies associated with organizational activities and business situations. “Business ethics deals with choices about what laws should be and whether to follow them, about economics and social issues outside the law, and about the priority of self-interests over the company’s interests.” Laura Nash, Ph.D. Harvard University.
  • 4. Organizational/Business Ethics Why is it important? Ethics influence and contribute to: Employee commitment. Investor and customer loyalty and confidence. Legal problems and penalties. Customer satisfaction. The ability to build relationships with stakeholders. Cost control. Performance, revenue, and profits. Reputation and image. “One of an organization’s most prized assets is its reputation.” S. Waddock, Ph.D.
  • 5. Organizational/Business Ethics The “Ethical Dilemma” Individual morality and integrity. Daily choices by every organizational participant. The use of power and authority. Interpretations of rules and standards from one individual to the next. Anything from inconsequential to organizationally and socially significant scenarios. Social influences. Plus…….. Character. Attitudes. Personal Values. Judgment. Opportunities. The use of information. Ambiguous guidelines. The ‘ethical dilemma’ involves all associates in an organization and a multitude of issues:
  • 6. Organizational/Business Ethics The “Ethical Dilemma” (continued) Plus! 1. Laws don’t cover everything. 2. Free market and regulated market mechanisms don’t describe how to respond to complex issues that have far reaching ethical consequences. 3. Complex problems often require an intuitive or learned understanding and concern for fairness, justice, due process to people, groups, and communities. 4. Consequences. “To companies and employers, acting legally and ethically means saving billions of dollars each year in lawsuits, settlements, and theft.” David Callahan, Ph.D.
  • 7. Organizational/Business Ethics Thus, two things become apparent: 1. Organizational/business ethics are the responsibility of organizational leadership; and 2. The challenge of leaders to create an ethical organization is….difficult! “Leaders play THE key role in developing the ethical organization as they confront balancing operational and profit goals with corporate moral obligations to internal and external stakeholders”. Ethics starts at the top! Teresa Yancey Crane Issue Management Council
  • 8. Organizational/Business Ethics Key Questions for Leaders as they build the ethical organization: What are my core values and beliefs? What are the core values and beliefs of the organization? Whose values, beliefs and interests are impacted by my actions and decisions? Who will be harmed or helped by my actions and decisions and those of my organization? How will my core values and those of my organization be affected or changed by my actions or decisions? How will I and my organization be affected by my actions and decisions? Do my actions and decisions represent a consistent set of values? From this, how will I approach the creation of an ethical organization? “The ethics of the organization reflect the ethics and skills of leaders.” Lee Hartman, Ph.D. Ethics starts at the top!
  • 9. Organizational/Business Ethics The Role of Leaders Develop ethical behavioral influences. Provide sound ethics training Instill strong organizational values Implement plans and strategies to achieve ethical excellence Build an integrity based organization “Leading an organization begins by identifying and enacting purpose and ethical values that are central to internal alignment, external market effectiveness, and responsibility toward stakeholders.” Joseph W. Weiss, Ph.D. Bentley College
  • 10. Subjective Moral Development Appearance of the Act Intensity of the Choice Ethical Climate Culture Management and Leadership Organizational/Business Ethics The Role of Leaders Develop Ethical Behavioral Influences: Objective Code of Ethics Policy Guidelines Standards of Ethical Performance Training Punishment/Consequences/Discipline Peer Reporting “Where does freedom of behavior stop and managed (ethical) behavior start?” James Collins, Ph.D.
  • 11. Organizational/Business Ethics The Role of Leaders Provide Sound Ethics Training: Provide rationale for ethical behavior. Help associates make sense of abstract ethical priorities (policies, procedures, ethical performance standards). Provide intellectual weapons to support ethical standards. Enable associates to recognize issues that may result in ethical dilemmas. Sharpen sensitivity and conscientiousness of moral issues and moral solutions. Strengthen moral courage. Improve the moral climate of the organization. “Leaders define and lead the social, ethical, and competitive mission of organizations.” N. Tichey, Ph.D.
  • 12. Organizational/Business Ethics The Role of Leaders Instill Strong Organizational Values: Strengthens the pursuit of better ways to guide employee decisions and behavior. Increases awareness and sensitivity to ethical differences across cultures. Coincides with legal and social pressures. Ensures that all organizational participants understand and are in close touch with organizational/ethical values. Influences the personality, reputation, and image of the organization. “Leadership requires involvement in stakeholder relationships.” John Kotter, Ph.D. Harvard University
  • 13. Organizational/Business Ethics The Role of Leaders Set an example. Identify ethical weaknesses. Look to introduce and rebuild ethical values. Assess compliance programs. Get commitment of top managers. Align ethics with organizational systems. “The moral decisions of strategy are based and built around ethics. People are motivated to implement strategies that they believe in, have the ability to enact, and produce results worth pursuing.” Ensure consistency in implementation. Monitor and assess. Pursue continuous improvement. Design an ‘integrity based strategy.’ Implement Plans and Strategies to Achieve Ethical Excellence: G. Hammel, Ph.D.
  • 14. Organizational/Business Ethics The Role of Leaders Build an Integrity Based Organization: “Leaders monitor and establish the values they wish their company to embody with stakeholders.” Create faith in the integrity of common purpose. Inspire! Empower! Build trust! Value ownership and entrepreneurship. Respect individual creativity. Understand socio-emotional behavior. Develop emotional intelligence/moral Starts at the top….leadership! Set an example of integrity, honesty, and consistent behavior and reinforce it with associates. Be involved. Pursue a culture of ethics and raise ethical awareness. Establish a system of rewards tied to organizational values. Make ethics and integrity a core value, and a ‘core competency.’ P. Quinn and T. Jones “Academy of Management Review” January, 2000 consciousness.
  • 15. Organizational/Business Ethics The Integrity Based Strategy Not a compliance strategy--more than a code of conduct. Provides a firm foundation for ethical behavior. Taps into powerful human impulses for moral thought and action. Defines and gives life to an organization’s values that guide behavior. Instills a sense of shared accountability. Serves as a frame of reference for all associates. Unifies the organization. Defines what an organization is: its culture, its values, its integrity, its image, its reputation. In line with a contemporary leadership styles. Enables responsible behavior and guides self-management. “The integrity based organization involves a culture of ethics that is not demanded, but desired by all associates.” Charles D. Little, Ph.D.
  • 16. Organizational/Business Ethics The Integrity Based Strategy COMPLIANCE STRATEGY Etho: Conformity with Standards Objective: Prevent Misconduct Leadership: Lawyer Driven Methods: Education; Auditing; Penalties Behavioral Assumptions: Autonomous Beings Guided Material Self Interest CHARACTERISTICS OF A INTEGRITY STRATEGY Self Governance Enable Responsible Conduct Management Driven Leadership; Accountability; Systems Decision Processes Social Beings Guided by Values and Ideals “The need to be ethical is viewed as a positive aspect of organizational life, rather than one more unwelcomed restraint imposed by the authoritarian culture.” Unknown CHARACTERISTICS OF A
  • 17. Organizational/Business Ethics In Conclusion, High Ethics Companies… 1. are at ease interacting with internal and external stakeholders; 2. are obsessed with fairness, honesty, and integrity; 3. see actions and decisions driven by values; 4. are confident with the ethical activities of individuals and work groups; 5. value ethical purpose; and 6. can make ethics a core competency in strategic planning. Ethics! Important to All Stakeholders “Ethics in business and organizations result in investor confidence and loyalty, customer satisfaction, and high performance and profits.” Shelley Groves, Ph.D.
  • 19. Charles D. Little, Ph.D. Seminars for Professional Development Phone 817/531-4297 (Office) 817/281-1716 (Home) 817/944-9825 (Cell) Email clittle@txwes.edu THANK YOU

Notas do Editor

  1. Ethics! We hear about it every day. There is a public consciousness related to ethics that is much more prominent than it was only a few years ago. And why not? Just in the last few years, we’ve seen unethical behavior in all aspects of life, i.e. among our politicians, our court system, the government, and certainly among organizations and business leaders. The media puts everything (small, large, and in between) before the public, and immediately we form an opinion about it, and it shapes our image of the person or institution. And often, it’s not a good one. In our modern society, images, reputations, and success in business can be ruined in an instant by some unethical act, or even the appearance of it. Let’s face it, we all have an image about some thing, somebody, and some organization.
  2. When we speak of images and reputations, take a look at some of these issues, people, institutions, and business organizations. We have heard of and/or heard something negative about all of these just in the last few years. What are your thoughts on these occurrences? What is your viewpoint of these people? What is your image of some of these institutions?
  3. Life is about choices. We deal with choices in our personal lives everyday. Most of us are guided by such questions as, “Is this the correct thing to do? Is this the right decision to make?” We are guided by our own sense of morality, i.e. the difference between right and wrong. Organizational business ethics work much the same way. Here, we are dealing with choices, also, about anything and everything related to organizational activities and business situations. We apply our own personal set of values, standards, rules, principles, strategies, and even knowledge of what is lawful to every decision, and these are the things that guide us. But that’s not to say we aren’t tempted. That’s not to say we don’t always go against our sense of morality (right vs wrong) at various times. That’s not to say we always make the right choices. Sometimes, we make the wrong one.
  4. Organizational business ethics occupy a prominent role in the modern spectrum of American business. Society’s greater consciousness of ethics gives rise to how it permeates and influences every aspect or organization activity. For example, employees have a role in ethical behavior and their commitment to the organization. They share a role in shaping the ethical image and reputation of an organization just by their actions and the way they represent the organization. Leadership and management would prefer that the actions and activities of their employees be driven by loyalty to the organization. We can only hope that management behaves ethically, because oftentimes employee behavior reflects the behavior of the leadership in the organization. How about investors? Organizational leaders hope that investors will see the company as an upstanding organization committed to responsible behavior so that they (the investors) will be more prone to invest in the company. If they invest in the organization, they are putting their trust in the organization and its leadership. In short, investors want to be confident that their financial commitment will be used responsibly and appropriately cared for. Likewise, we as customers need to be have a degree of confidence in the organization, too. What does the company brand represent? Are we getting fair value for our money? Do we have an adequate level of trust in the company to stand behind its products and services? If our image, as customers, is not positive from an ethical perspective (nor any other perspective, for that matter), then we are not likely to patronize that company nor their products and services. Where does a negative ethical image of a company come from? In reality, it could from any number of sources or occur for any number of reasons. It may come from some legal problem the company had. It may come from some bad publicity. It may simply come from one customer who has had a bad experience with the company. If someone tells you that a company gouges prices or does not stand behind their products, wouldn’t you be prone to do business somewhere else? All of this affects performance, productivity, efficiency, and profitability may all be tied to organizational ethics, as well as its reputation and image among customers, competitors, and even its standing in the industry. One of the organization’s most prized assets is it reputation.
  5. This brings us to what is known as the “ethical dilemma.” The ethical dilemma is far-reaching. It may relate to the most simple of ethical issues. But it can involve some that are quite complex, as well. We can say that it involves every associate in an organization, and the choices they make, daily, as influenced and driven by their character, values, judgment, social influences, and, yes, the models of behavior they observe from leadership down throughout the organization. It can involve even the smallest of acts, such as the unauthorized removal of a pen or pad of paper. It may relate to a decision about some business practice in the competitive environment. It may involve the mishandling of a customer complaint or an inappropriate relationship with a client. It may even be associated with the way in which an individual interacts with peers and other associates in the organization. Many organizations attempt to control or mandate ethical behavior through some sort of code of ethics or ethics training. There is nothing wrong with that, but such training seldom covers every specific thing? In fact, it is impossible to cover every little act of unethical behavior by means of a code of conduct and/or ethics training. Moreover, even if management attempts to do that, oftentimes people come away with different interpretations of things. In our organizational work lives, ethical choices are made that are influenced by everything from a code of conduct to our character, personal values, and judgment. Thus, the “ethical dilemma.”
  6. Laws certainly don’t cover everything either. Sure, there are certain things that are unlawful in a business organization: such as polluting the environment; sexual harassment; unfair labor practices; inequality in hiring, firing, and promoting; misrepresentation of earnings to internal and external stakeholders, etc. And oftentimes, people are definitely influenced by the consequences of such acts. But there are many other things that are not so obvious. In fact, there are myriads of things that laws don’t cover, but they nevertheless are unfair, unjust, and improper. Perhaps, now, you begin to get the idea of just how far reaching the ethical dilemma is.
  7. Ethics, ethical behavior, and the culture of ethics starts with the leadership of an organization. Associates in an organization emulate the behavior of the leaders of the organization. So, if the leaders behave unethically, then, it stands to reason that subordinates will, also. Let’s say for example that a manager or leader in an organization goes on a trip paid for by a supplier, or a contractor, or even a customer. Those that see that then begin to believe it’s acceptable behavior, and other associates down through the organization begin to accept gratuities from their clients and external associates, as well. Why wouldn’t they? They see this as acceptable behavior, because the leadership in the organization is doing it. Such gratuities may not always be big ticket items such as trips and large gifts, but it could be something as simple as tickets to a ballgame or dinners. What would be the impression of competing suppliers, contractors, or customers? They would naturally feel as though they are at a disadvantage, especially if they don’t possess the where with all in terms of resources to offer similar gifts, which we may, in actuality refer to as “bribes.” Misuse of power and authority can be classified under the heading of unethical behavior, also. Abusive treatment of employees and unfair, unequal hiring and promotion practices are unethical. We hear of and see this kind of thing, frequently. Yes, there are laws against it, but it can be so far reaching and subtle, that laws may not cover every form of abuse and discrimination. Moreover, many employees just live with it, even though they are negatively impacted by it, out of concern for their jobs and personal welfare. This kind of thing filters down throughout the organization, also, and it can easily become an accepted part of the cultural behavior. But that does not make it right.
  8. Once leaders realize the importance of ethics in their organizations, and they see the need to create an improved ethical culture and identity, it may be wise for leaders to start by doing a personal inventory of themselves, i.e. their own ethics, ethical standards, and behavior. This is tantamount to a personal evaluation, i.e. a look in the mirror, if you will. Sadly, this often occurs after it’s too late. For example, there may have already been some problem that has occurred, such as a law suit or some negative publicity about a client relationship. But regardless of when they do it, it needs to be done, and it is advisable to start with themselves since it is they that will initiate the changes. The most difficult part of this self-evaluation is “honesty.” Leaders need to be honest with themselves as they answer the hard questions about their own core values and beliefs. “Would I (or have I ever accepted) a bribe or gift, especially if it was in return for something, such as more business or a renewal of a contract?” Then, if they have, the real key question is “is there anything wrong with that, or is that just the way (I see) business is done?” Beyond that, the leader should look at the organization with the similar questions, and then determine how these core values and beliefs of him or herself and the organization impact the organization. Who has it harmed, or helped? Who might it harm or help? How does this behavior impact and affect my organization? Good leaders in any organization have a consistent set of values. This is a part of being an effective and skillful leader. Consistency in ethics is a vital part of this. This means that leaders should treat every organizational associate, every client, every contractor and supplier, and certainly every customer equally, fairly, and consistently.
  9. Perhaps, now you can see how ethics is much more than, and goes beyond, a code of conduct. There is so much more to it than could ever be included in a code of conduct briefing or document. Simply put, organizational/business ethics starts at the top of the organization….with leadership! Leaders have the responsibility to create a culture of ethics in their organizations, where ethics becomes a part of behavior that is desired rather than something mandated, complete with penalty provisions. And that brings us to the question, “how do leaders create the ethical organization?” The role of leaders starts with simply setting the example for all internal and external stakeholders. In short, it starts with the behavior of leaders, themselves, as a basis for enacting and creating purposeful and ethical values.
  10. Before we look at the steps associated with creating the ethical culture, we need to understand the difference between objective and subjective ethical behavioral influences. A code of conduct or code of ethics is something that is merely mandated and will likely cover the more obvious violations of ethics and policy guidelines. They present standards for ethical performance, many are delivered in an annual training session for all associates, and they are complete with penalty provisions. Many organizations have these, and they are important. But as we have said, they are not enough. In fact, oftentimes, this type of training results in confusion, misinterpretation, and even resentment. The ethical culture goes beyond the traditional objective code of ethics we find in many organizations. It taps into the moral development of the employee and creates an ethical consciousness that is prevalent throughout the organization. This is what we mean when we say that ethics can become a part of the culture where people incorporate an emotional intelligence related to ethics associated with their actions. So to speak, the organization is typified by an ethical climate.