Wasim Ahmed

Gurgaon, India India

Senior Service Delivery Manager at Infosys BPO

Human Resources / Recruitment

As a Senior Service Delivery Manager at Infosys BPO, I oversee Fund Services, Fund Accounting Services, Expense Administration, Accounts Payable and Vendor Management operations for an Investment Banking client. Due diligence of processes and means to improve process parameters by working closely with the Technology Solutions Group and Automation team are also my key KRAs. Being a part of the Financial Services vertical I also overlook the relevant domain trainings. Working on new process maps, identifying areas of revenue addition and handling engagement level training are also part of my responsibilities.