We are experts in hotel and restaurant staff training. Our hospitality training courses will ensure that your staff delivers the best and unparalleled service. Contact us on 082 765 9238 or email samhospitality@yahoo.co.za for more information on our short courses. We travel to Companies, Hotels, Resorts, Lodges and Restaurants around South Africa, Botswana, Lesotho, Swaziland, Mozambique, Zimbabwe, Zambia, Malawi, Namibia, Angola, Tanzania, Mauritius and Seychelles to facilitate in house/ onsite training!!!

1. 30381 Sigalo Street
Daveyton Ext. 2
Benoni, 1520
South Africa
082 765 9238
samhospitality@yahoo.co.za
www.samhospitality.wozaonline.co.za
Housekeeping Short Programmes for Hotels, Resorts, Lodge, Guesthouses, etc
We are pleased to present our housekeeping training programmes as follows:
PREPARE BEDS AND LINEN COVERINGS - 1 DAY TRAINING PROGRAMME -
R750
This 1 day programme includes:
 Prepare Beds and Handle Linen and Bed Coverings
 Remove all Bed Coverings from Beds
 Handle Soiled and Unsoiled Linen and Bed Coverings
Collect Linen
 Collect Clean Linen and Bed Coverings
 Housekeeping Trolleys, Carts, Baskets and Bags
 Secure Linen Storerooms
 Mattress, Bed Base and Headboards
 Turning the Mattress
 Bed Base, Headboard and Bed Coverings
 Bed Making Procedures
 Bed Making Procedures
Customers
 Dealing with Customers
 Dealing with Customer Property
 Turn Down Service
 Turn Down Service
 Efficiency
 Organisational Requirements
 Situations and Challenges
 Incorrect Linen Issue
 Situations and Challenges

2.  Theft
 Torn sheets or bed coverings
SERVICE GUEST BEDROOMS AREAS - 2 - DAY TRAINING PROGRAMME - R1 500
This 2 day programme consists of:
 Service Guest Bedroom Areas
 Preparing to Service Guest Bedrooms
 Cleaning Materials
 Entering the Guest Bedroom
 Prepare Areas and Surfaces for Cleaning
 Cleaning Guest Bedroom Areas
 Cleaning Guest Departure Bedroom
 Cleaning Stayover Rooms
 Cleaning Unoccupied Rooms
 Turndown Service:
 Cleaning of Guest Bathrooms
Service Guest Bedroom Areas
 Cleaning of Surfaces
 Service Guest Bedroom Areas
 Replenishing Guest Supplies/Complimentary Items
 Complete the Cleaning of the Guest Bedroom Area
 Check and Maintain Environmental Control Systems
 Clean and Store Cleaning Equipment and Materials
 Clean and store cleaning equipment and materials, continued
Efficiency
 Organisational Requirements
 Situations and Challenges
Situations and Challenges
 Unexpected Situations
 Missing or Damaged Property
 Extra Guests in the Room
 Situations and Challenges
 Cleaning a Guest Room in any Public Area
MAINTAIN HOUSEKEEPING SUPPLIES - 1 DAY PROGRAMME - R750
This one day programme consists of:
General Information
 Receiving Areas
 Deliveries
 Handling and Transporting Items

3.  Lifting Heavy or Bulky items
 Using Trolleys
Safe Handling of Chemicals, Equipment and Machinery
 Storage Areas
 Maintain Storage Areas
 Maintain Storage Conditions
 Storage of Housekeeping Supplies
 Securing Storage Areas
 Stock Control and Stock Records
 Reporting Low Stock Levels
 Stock Rotation
 Pest Control
Efficiency
 Organised and Efficient Work
 Situations and Challenges
 Delivery not Received
 Delivery Damaged during Transportation to Storeroom
 Accidents
 Adapting Performance
PROVIDE A HOUSEKEEPING WITHIN A DESIGNATED AREA OF WORK - 2 DAYS -
R1 500
This 2 Day programme consists of:
General Information
 Check Daily Room Allocations and Prioritise Work
 Check Trolleys, Machinery, Cleaning Equipment and Agents
Inspect Completed Work
 Secure Designated Areas from Unauthorised Access
 Communicate Important Information
 Report Unresolved Faults or Problems
Efficiency
 Work in an Organised and Efficient Manner
 Dealing with Customers
 Situations and Challenges
 Unauthorised Access to Storage Areas
 Staff not arriving as per work schedule
 Unusual guest requests
 Pest Infestation
 Housekeeping in a five star hotel/small country guesthouse

4. MAINTAIN A CLEAN LINEN SUPPLY - 1 DAY PROGRAMME - R750
This 1 day programme consists of:
General Information
 Organising the Linen Cycle
 Receiving Linen
 Transporting of Clean Linen to Storage Area
 Quality Control
 Keeping Receiving and Storage Areas Clean and Tidy
 Storage Conditions
 Secure Receiving and Storage Areas
 Stock Rotation
Issuing Correct Type, Quantity and Quality of Linen
 Maintaining Complete and Accurate Records
 Reporting Signs of Pest Infestation
Efficiency
Situations and Challenges
 Incorrect Deliveries Received
 Back Injury when Lifting a Heavy Load
 Adapt Performance for a 5 star Hotel or Guest House
HOUSEKEEPING TRAINING - 5 DAY PROGRAMME - R3 750
DAY 1
Maintain a Secure Working Environment | Maintain Health, Hygiene and Professional
Appearance
 Security Procedures
 Staff Security
 Maintaining a High Level Of Security
 Unauthorised Areas
 Demarcating Areas
 Storage Areas
 Violent and Dangerous Situations
 Suspicious Items
 Dress Code and Personal Hygiene
 Professional Appearance
 Uniform
 Jewellery
 Dress and Appearance
 Hair, Moustaches, Beards, Nails
 Illness
DAY 2
Maintain Housekeeping Service

5.  Standard Procedures
 Inspections
 Maintenance Procedures
 Materials, Supplies and Equipment
 Linen and Laundry Operations
 Maintaining Records
 Efficiency
 Power Failure
 Staff or Customer Slips on Wet Floor
DAY 3
Maintain Housekeeping Supplies
 Receiving Areas
 Handling and Transporting of Items
 Lifting Heavy or Bulky Items
 Using Trolleys
 Safe Handling of Chemicals, Equipment and Machinery
 Storage Areas
 Stock Control and Stock Records
 Reporting Low Stock Levels
 Stock Rotation
 Pest Control
 Situations and Challenges
DAY 4 & 5
Prepare Beds and Handle Linen and Bed Coverings | Service Guest Bedroom Areas
 Removing All Bed Coverings from Bed
 Handling Soiled and Unsoiled Linen and Bed Coverings
 Collecting Linen
 Turning The Mattress
 Bed Base, Headboard and Bed Coverings
 Bed Making Procedures
 Dealing with Customers
 Dealing with Customer Property
 Turndown Service
 Incorrect Linen Issue
 Theft
 Torn Sheets and Bed Coverings
 Cleaning of Guest Departure Room
 Cleaning Stayover Rooms
 Cleaning Unoccupied Rooms
 Cleaning of Surfaces
 Replenishing Guest Supplies/ Complimentary Items
 Missing or Damaged Property
 Extra Guests in the Room
STORE AND HANDLE PROPERTY - 2 DAY PROGRAMME - R1 500

6. This 2 Day programme consists of:
 Storage and Customer Service
 Storage of Customer and Establishment Property
 Customer Service
 Clean Storage Areas
 Unauthorised Access
Records
 Accurate Records
 Safety Deposit Record Procedures
Lifting and Securing Luggage
 Lifting Luggage
 Lifting Methods
 Improving Security
Range of Problems
 Reporting of Problem Situations
 Range of Problems