1. VOCABULARY
Match the words and their definitions
HOTEL STAFF
What are their responsibilities?
Speak to your partner.
1 book
A the breakfast is in the price
2 vacancy
B a room with a double bed
3 check-in
C breakfast and a main meal included
4 check out
D return the key and settle the bill
5 adjoining rooms
E arrange to stay in a hotel
6 breakfast is included
F the window overlooks a nice place
7 half board
G a room with two separate beds
8 full board
H the price of the room for one night
9 single room
I a room with one bed
10 double room
11 twin room
L amount paid ahead
13 room with a view
M an available room in a hotel
14 charge Ł45 per night
N a set of rooms
15 wake up call
O all meals are included
16 deposit
chambermaid
K a phone call from the front desk
12 suite
bellboy
J go to the front desk and register
P two rooms connected with a door
receptionist
a
b
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
i
14.
15.
16.
m
c
Room service
Mini bar
Restaurant
e
Indoor pool
Laundry service
Gym
Room internet
Meeting room
g
Room coffee/tea
Room iron
Room hairdryer
Smoking room
Air conditioning
Gift and jbook shop k
Parking
Airport shuttle
n
DIALOGUE Fill in the missing words, then
act out similar dialogues.
breakfast
vacancy
double
overlooking (2x)
prefer
great
FACILITIES
Match the facilities to
The pictures
doorman
o
d
f
book
with

Can I _______________ a room till
Tuesday, please?



_______________ or single?
Double _______________ a shower.
We have one _______________ on the
second floor _______________ the street.

I’m rather a bad sleeper. I’d
_______________ a quieter room.

h
Then I can give you one _______________
the garden.

That sounds _______________. How much
is it?
’SKELETON DIALOGUE’
l
p










Room for one. From … to …
Bath or shower?
Shower. Sea view?
Yes. Top floor.
OK. What facilities?
Mini bar, restaurant, indoor pool.
Air conditioning?
Of course. And also …
OK. Deposit?
Yes. Confirm via email.

2. 1 book
E arrange to stay in a hotel
2 vacancy
M an available room in a hotel
3 check-in
J go to the front desk and register
4 check out
D return the key and settle the bill
5 adjoining rooms
P two rooms connected with a door
6 breakfast is included
A the breakfast is in the price
7 half board
C breakfast and a main meal included
8 full board
O all meals are included
9 single room
I a room with one bed
HOTEL STAFF
-
Bellboy: a man in a hotel
employed to carry cases, open
doors, etc.
10 double room
B a room with a double bed
11 twin room
G a room with two separate beds
12 suite
N a set of rooms
14 room with a view
F the window overlooks a nice place
15 charge Ł45 per night
H the price of the room for one night
16 wake up call
K a phone call from the front desk
17 deposit
L amount paid ahead
-
Chambermaid: a woman
employed in a hotel to clean and
tidy bedrooms
-
Receptionist: a person who
welcomes and helps visitors and
answers the telephone
-
Doorman: a person whose
job is to stand by the door of a
hotel and allow people to go in or
out, and to open their car doors,
etc.
DIALOGUE Fill in the missing words
a
b
Match the facilities to
The pictures
1 Room service f
2 Mini bar p
3 Restaurant e
4 Indoor pool k
5 Laundry service m
6 Gym d
7 Room internet b
8 Meeting room a
9 Room coffee/tea c
10 Room iron h
11 Room hairdryer g
12 Smoking room l
13 Air conditioning o
14 Gift and book shop n
15i Parking j j
16 Airport shuttle i
m
n
c
d
e
f
g
h
k
l
o
p
o
o
o
o
Can I book a room till Tuesday, please?
o
FACILITIES
£32, breakfast included.
Double or single?
Double with a shower.
We have one vacancy on the second floor
overlooking the street.
o I’m rather a bad sleeper. I’d prefer a
quieter room.
o Then I can give you one overlooking the
garden.
o That sounds great. How much is it?