This document discusses opportunities for innovation in information technology (IT) and management in Asia, specifically focusing on opportunities in shop floor processes and customer behavior. It notes that IT professionals are facing increased pressures like standardization and being squeezed out of traditional roles. However, it sees opportunities to lead through innovating shop floor processes using technologies like robotics, IoT, and gamification to incentivize customer behaviors. The document advocates that rather than being victims of commoditization, IT professionals should take the lead through innovating processes on the shop floor and changing customer behaviors.

1. MIS in Asia: Opportunity to Lead by Rob Cayzer

2. Background

3. Background 300 pubs Five States $350 mil revenue 16 mil population No Central System

4. + The Queensland Fantasy Australian

5. Pilot

6. The User

7. The Customer

8. The Result

9. Rollout: Fantasy Come True

10. Fantasy Come True

11. Fantasy Come True

12. Fantasy Come True

13. TODAY?

14. What you need today

15. The User / Customer

16. The computer professional:Before Open Systems 1950s to 1980s

17. The IT professional:Jekyll and Hyde 1990s to 2000s

20. The IT professional:Multi-Tasking, Multi-Skilling

21. The ICT professional:Supply Acceleration

22. Standardisation

23. IT Professional:The squeeze Architecture Governance Squeezed Out: App development Process development InfrastructureTech Support

24. Has Services InnovationRun Its Course?

25. US data.gov CIO Budget Cut 77% Quit last month

27. Opportunity: The Great Outdoors

28. When is a computer no longer a computer?

30. Robotics, IoT:Shop floor Innovation

31. Shopfloor Project X:Airports, Packages, Letters Issues: Technology 30% Integration 20% ShopfloorProcess 50%

32. CloMoSoL and Gamification:Customer Innovation

33. Gamification:Ultimate (“Killer”) App (“Workflow”) Rewards for micro-actions: Visit e/Site Share with e/Friend Share with Stranger “Touch your nose”+

34. In Summary

35. Do Not Be a Victim of Commoditisation

36. INNOVATE! And Be the Godfather of Shop floor and Customer behaviour