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Winning Higher Ed Social
Media Engagement
“We need more engagement!”
“How can we get more shares?”
“Why aren’t our posts getting likes?”
“How can we make our posts go viral?”
Likes: 7,200
Shares: 600+
Comments: 250+
Page Likes: 260K+
Time of day?
Single image vs. multiple?
Likes: 745
Shares: 45+
Comments: 18
Page Likes:405K+
Impact For Good
Today’s agenda
Methodology
340
schools
600K
social posts
Instagram
Engagement Rates
4.1%Higher Ed
1.0%Brands Overall
Back to School: Class of 2020
Class of 2020
Back-to-school
Humor + Tradition
2xEngagement on
Twitter and Facebook
1.15xEngagement on
Instagram
II
Small changes,
big improvements
In a competitive
landscape of 8
schools…
2nd
largest following
7th
in engagement
We can do better.
Use the image,
Luke.
More images & videos with posts
Don’t hide the content
More engagement with students
More humor and authenticity
Content is for them, not us
Take advantage of real world (or internet) events
After 3 months of implementing these
changes….
Celebrating Community
Students Doing Big
Things
Students Doing Big
Things
The Olympics
The Olympics 1.6xEngagement on
Facebook
Doesn’t have to be
the Olympics!
Be Real. Be Funny.
Why no personality?
It works!
It shows your school’s personality.
Well played, Butler.
Thinking on
their feet.
Baby steps….
Keep an eye on
what’s #trending…
Start close
to home.
Know Your Medium
Small schools, big engagement
#17 overall #35 overall
#39 overall
4,000 1,000
4,250
18,000+ Facebook likes
5,000+ Twitter followers
4,700+ Instagram followers
Top performer- Instagram
Step Back. Prioritize.
Take Advantage of Calendar.
Know Your Platforms.
upandup.agency/engage
Download the
Higher Ed Social
Media Engagement Report

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Rival IQ - Winning Higher Ed Social Media Engagement

Notas do Editor

  1. Does your Monday morning conference room sound like this? More engagement….. Or worst of all, let’s make our posts “go viral”- shudder.
  2. Stats. Quality very similar, Was it time of day? Single image vs. multiple? Lower right image on a page that has 405K+ likes….
  3. The answer? We talked to the head of social for the image with more engagement. They paid for it. Promotion…. So there’s your answer. Want more engagement? Bust out your wallet. Good talk. If only it was that easy!
  4. Methodology Opportunity- engagement in higher ed “Back to school” Small changes, big improvement- success story Humor & authenticity Small school, big engagement Wrap-up
  5. Brag on our client a bit Background- CASE III Workshop- asked us to look at their social Used Rival IQ, provided some high-level recommendations Going through some reorganization and getting their strategies together
  6. 8 schools in their competitive landscape Nearly last in engagement among big competitors
  7. Looking through their Twitter feeds… All the ow.ly…. Not many images.
  8. Great image in the article, that they could have used….
  9. Why do we not use humor and be authentic? Because of fear….of ending up on a list of fails, or having to do damage control.
  10. Humor is not a strategy. It’s part of your authentic brand and content strategy. Why be funny? It works, it shows your personality. Often, the most memorable campaigns & interactions are humorous. For your target audience, it’s a golden opportunity.
  11. Evangel- client, private Christian school If they can get away with this humor, so can you :)
  12. Always good to connect with students with a bit of humor 11 RTs, almost 80 favs
  13. Baby steps…. Test the waters a bit with current students Think lighthearted, not sarcastic…no sarcasm font on social media
  14. Keep an eye on “Internet events” and what’s trending, and play off those events…makes it easier.
  15. Dorm life, #collegeprobs… Start with what’s familiar
  16. Pay attention to your medium/platform when using humor. Content is king but context is queen. Facebook, Twitter, Instagram, Snapchat, YouTube, Tumblr- SURE! LinkedIn? Press releases? Not so much.
  17. Social all part of a smart content strategy Example- Home page
  18. Social all part of a smart content strategy Example-#OMGSMC- from undergrad admissions page Taking a bit of a risk, and it’s paid off. Imagine bringing that up in a board meeting….