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Preparing for Successful Content Management STC’s 55 th  Annual Conference June 3 rd  2008, Philadelphia, PA Rob Hanna Knowledge Management Specialist Research in Motion Limited
Why do we need to prepare? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dispelling myths about Content Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Situations and risks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Situations and risks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Componentized Content Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The ideal path to success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
Anticipate losses ,[object Object],[object Object],[object Object],[object Object],[object Object]
Assess the mix of skills and experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assess the maturity of your business unit ,[object Object],[object Object],[object Object],[object Object]
Learn together ,[object Object],[object Object],[object Object],[object Object]
Build relationships with your SMEs ,[object Object],[object Object],[object Object]
2) Prepare your content ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is Topic-Based Authoring? ,[object Object],[object Object],[object Object]
Opportunities for Topic-Based Authoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Challenges for Topic-Based Authoring ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topic-Based vs. Book-Based ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Topic-Based Authoring - Changing how we work ,[object Object],[object Object],[object Object],[object Object]
3) Prepare your prototype ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Prototyping with a File System ,[object Object],[object Object],[object Object]
Using Excel to Manage Metadata ,[object Object],[object Object],[object Object],[object Object]
Using a Source Code-Management Tool ,[object Object],[object Object]
4) Prepare your business case ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5) Prepare for vendor selection ,[object Object],[object Object],[object Object],[object Object]
6) Prepare for vendor engagement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7) Develop solution ,[object Object],[object Object],[object Object],[object Object]
8) Roll out ,[object Object],[object Object]
9) Review ,[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Top Ten Secrets of Content Solution Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Courtesy of Joe Gollner © 2008 All Rights Reservied
Content Management at RIM ,[object Object],formats languages conditions classes variables 5 11 13 15 20
Content Management System project - Before
Content Management System project - After
Getting content into the CMS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Results ,[object Object],[object Object],[object Object],[object Object]
Questions? ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Preparing For Successful Content Management

  • 1. Preparing for Successful Content Management STC’s 55 th Annual Conference June 3 rd 2008, Philadelphia, PA Rob Hanna Knowledge Management Specialist Research in Motion Limited
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Notas do Editor

  1. I am… a knowledge management specialist at RIM While RIM has had a successful CM deployment, I have not had a hand in it I formerly worked as a consultant with SiberLogic helping many large companies transition to CM including Sun, Fujitsu, Northrop Grumman, and Innovatia to name a few. As a technical communicator I have prototyped many CM solutions.