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HOSPITALITY HIERARCHY General Manager Food & Beverage Manager Rooms Division Manager Executive Chef Restaurant Manager Bar Manager Sous Chef Chef de Partie Demi Chef de Partie Commis de Cuisine Apprentice Chef Kitchen hand / Steward Maitre d’hotel Chef de Rang / Sommelier Runner / Bus Boy Supervisor Bar Attendant Bar Back Glassy Executive Housekeeper Front Office Manager Supervisor Attendants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Supervisor Attendants ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Banquet / Conference Manager Supervisor Attendants Other Areas to Consider: Sales & Marketing, Maintenance & Engineering, Room Service & Mini Bar, Entertainment, and Crèche Services

FOOD & BEVERAGE STAFF JOB DESCRIPTORS ,[object Object],[object Object],[object Object],[object Object],[object Object],Head Waiter In charge of whole restaurant Take bookings, allocates tables, welcomes customers, handles complaints Wine waiter In depth knowledge of wine descriptions Matches food with wine Knowledge of other alcoholic beverages Station / Food Waiter Extensive knowledge of menu Exceptional service skills Assistant Waiter Runner Helps carry food to tables

[object Object],[object Object],[object Object],FOOD & BEVERAGE STAFF JOB DESCRIPTORS Head Chef / Executive Chef In charge of whole kitchen operation Writes menu, orders food, writes rosters, plans functions, hires staff Second Chef In charge of kitchen in absence of Chef de Cuisine Training of staff, running of services Section Chef / Supervisor Acquires considerable knowledge In charge of partie / section of kitchen

[object Object],[object Object],[object Object],FOOD & BEVERAGE STAFF JOB DESCRIPTORS Second section chef Trains Commis & Apprenti Chefs Operates partie / section Assistant Chef Recently qualified chef Still acquiring knowledge and skills Apprentice Chef New entrant into trade Learning required skills and knowledge of all sections

STAFF ATTRIBUTES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],STAFF ATTRIBUTES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EXPECTATIONS OF CUSTOMERS AND THE INDUSTRY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WHY DO PEOPLE USE FOOD ,[object Object],Physical Psychological Social Emotional

SOCIAL NEEDS think/pair/share ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CLASSIFICATIONS OF FUNCTIONS ,[object Object],[object Object],[object Object]

HISTORICAL ,[object Object],[object Object],[object Object]

RELIGIOUS ,[object Object],[object Object],[object Object],[object Object],[object Object]

CHRISTMAS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SOCIAL ,[object Object],[object Object],[object Object],[object Object],[object Object]

FAMILY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WEDDINGS AND ANNIVERSARIES ,[object Object],[object Object],[object Object],[object Object],[object Object]

HOMEWORK ACTIVITY ,[object Object],[object Object],[object Object],[object Object],[object Object]

TYPES OF FUNCTIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CASUAL / INFORMAL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

BUFFETS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],BUFFETS

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],BUFFETS

FINGER FOOD / COCKTAIL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],FINGER FOOD / COCKTAIL

[object Object],[object Object],[object Object],[object Object],[object Object],FINGER FOOD / COCKTAIL

[object Object],[object Object],[object Object],FORMAL TABLE SETTINGS

[object Object],[object Object],[object Object],FORMAL TABLE SETTINGS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],FORMAL TABLE SETTINGS ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],TABLE SETTING EQUIPMENT

FORMAL TABLE SET ,[object Object],[object Object],[object Object]

SENSES AND PALATE ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],SENSES AND PALATE

FOOD PRESENTATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

COLOUR ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],COLOUR

COLOUR WHEEL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

COLOUR WHEEL Orange Yellow Green Aqua Blue Mauve Purple Red

TEXTURE ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],TEXTURE

VARIETY ,[object Object],[object Object],[object Object],“ Variety is the spice of life”

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],VARIETY

ARRANGEMENT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],ARRANGEMENT

[object Object],[object Object],[object Object],[object Object],ARRANGEMENT

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],VENUES / FACILITIES

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