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Consumer Goods Industry Digital Transformation
1.
Analogue to Digital: Consumer
Goods Trends
2.
Copyright © 2013
Accenture All rights reserved. 2 Agenda What the future holds for the consumer goods industry The journey to a digital operating model How to transform to a digital operating model
3.
Copyright © 2013
Accenture All rights reserved. 3 What the future holds in consumer goods In Emerging Markets 1 billion new consumers • New drive for localized products and choice • Newly affluent emerging market middle class • Newly urban populations as new consumers In Developed Markets Mature markets seeking value • Growing cash-strapped segment of consumers • Greying urban population living longer, healthier lives • Green consumers seeking sustainable options In The Digital World An entire generation of consumers has grown up on digital / social media • Low-cost connected devices are widely available to consumers worldwide • The rise of multi-channel buying is dramatically changing the consumer experience • Consumer expectations for products and services are at an all time high
4.
Copyright © 2013
Accenture All rights reserved. 4 More than 720 million Africans have phones, some 167 million use the Internet, and 52 million are on Facebook Africa is undergoing a digital revolution… ..with consumer becoming more connected to a global marketplace Egypt 13 010 580 Kenya 1 886 560 South Africa 5 534 160 Nigeria 5 357 500 Ghana 1 465 560 Algeria 4 322 820 Tunisia 3 436 720 50 386 760 African Facebook Users D.R Congo 891 140 *source: www.socialbakers.com Africa is going Digital 167m Internet users in 2012 600m Internet users in 2025 67m # of smartphones in 2012 360m # of smartphones in 2025
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Accenture All rights reserved. 5 In Africa new consumers and digital are happening at speed and simultaneously Retailers will need to open 15 million outlets by 2015 to reach these new consumers or connect online Millions of first time consumers are there to become loyal to brands Emerging and developed market consumers are going digital and social at the same time Leveraging digital technology is the only way it’s economically viable to compete and win in this environment
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Accenture All rights reserved. 6 Converging Moments of Truth Digital blurs the distinction between “selling” and “marketing”. Increasingly even off line purchase is proceeded by points of search to drive purchases. The digital world is driving dramatic industry disintermediation Monologue to Dialogue Traditional analog media are one way. Digital is all about engagement and interactions leveraging huge amounts of data to be relevant. Extended Enterprise Digital is changing the way CPGs manage their whole ecosystem beyond the enterprise – suppliers, distributors, retailers are all connected Retail Revolution Smaller formats emerging in developed markets and remains key in emerging markets. New consumers may leap frog brick & mortar retail. New digital retailers emerge – merchandising and promotions will be different. Reinvent Product Marketing It does not work digitally. Product ranges should expand exponentially as physical store constraints disappear and customization becomes possible. Focus on Individual Consumer, influencer, shopper, employee – they are all digital and expect specific attention
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Accenture All rights reserved. 7 This digital revolution has become a launch pad for a new generation of digital entrepreneurs Digital Case Studies Jumia PagamoWoza The rapid growth of Jumia.com has seen it emerge as arguably the country's number one online shopping portal The site controls 70 percent of the online retail market in the country and has serviced about half a million customers in its over one year of existence moWoza is a mobile phone marketplace platform that allows informal cross-border traders to access price- related information and an order and pre-pay inventory, and to receive delivery status notifications and access credit on their mobile phones Paga allows its users to transfer money to anyone via a mobile phone or other internet connected device. According to the Paga website, its service is currently being used by over 57,000 Nigerians. The company has a grand ambition to serve 40 million users by 2015
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Accenture All rights reserved. 8 And the impact is significant for consumer goods companies Boundaries between the traditional participants will continue to blur Manufacturers will become retailers, distributors and media owners Shoppers will drive product design and development
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Accenture All rights reserved. 9 Industry trends have influenced the development of consumer goods companies over the last two decades Global reach, billion dollars brands and global capabilities have been the targets for the past decade The alignment and synchronization of the enabling capabilities and a sustainable business case along the transformation have been key elements of the Operating model evolution The journey defined winners and losers (growth, M&A, profit). Different speed and navigation paths were followed. Generally this transformational journey has been associated with increased earnings and profitability - more than double digit growth in earnings in every year since 1995. However earnings have outpaced sales growth in all but the last two years. They have been on a journey from their local roots to become global giants.
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Accenture All rights reserved. 10 And now it is time to evolve to a digital operating model Scale Reach Margin Leverage Increase Profitability Double Size of Business Local Regional Global Super Global/ Super Local Digital Disintermediation Fluid Business & Operating Model Autonomous Market of One Improve Margins Through Cost Reduction EnablingCapabilities Global trends provide opportunities. Economics drive change, and each operating model change delivers a competitive advantage. Where We Have Come From Where We Are Going Global Economy WTO New Consumers Digital
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Accenture All rights reserved. 11 Local Regional Global Super Global/ Super Local Digital Disintermediation Fluid Business & Operating Model Processes&Technology Capabilities have to evolve to support the journey to a digital operating model EnablingCapabilities First Movers Some CompaniesMost of the Industry Few and Far Between Very Few Companies None Interactive Real Time Consolidated Archetypes Fragmented Back-end Package Driven Front-end Process Driven Relationshipand Experience Driven CPG Push Ecosystem Leverage Consumer Pull
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Accenture All rights reserved. 12 Local Regional Global Super Global/ Super Local Digital Disintermediation Fluid CPG Push Ecosystem Leverage Consumer Pull Business & Operating Model Processes&Technology Interactive Real Time Consolidated Archetypes Fragmented Back-end Package Driven Front-end Process Driven Relationshipand Experience DrivenWhat’s made you successful in the past will not make you successful in the future EnablingCapabilities Command Consensus Top Down Bottom Up Geek Agencies Big Bang Leap Frog
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Accenture All rights reserved. 13 Digital Disintermediation Leading consumer goods companies will abandon geography as a basis for organization and reorganize around archetypes for route to market / retail and category /consumer types Emerging Market Challenge End Of Dominance of Bricks And Mortar Retail Local Product Marketing Digital Media Ownership Local Sensing Mass Customization Centralized and Decentralized Extended Enterprise …will involve a fundamental rethink of corporate structures, customer engagement, product development, supply chain, marketing and sales. Leverage Brand Global Product Marketing Global R&D Centralized Global Super Local Evolving the operating model
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Accenture All rights reserved. 14 It will revolutionize how consumer goods companies operate Disrupt with a digital operating model! Must be driven by your commercial business, not IT department Be deliberately digital. Move digital responses from tactical to strategic. Start with the consumer and work back Not about digital marketing – about the digital enterprise Integrated across the business Geography is no longer the basis for management and organization
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