1. Assignment and Activity
1. Objective : To help you appreciate the various dimensions of quality
and relate it to your real life scenario.
2. This assignment involves you to select a product or service from your
existing industry or institution.
3. If you are a student or non-employed, then choose a product or
service that you understand very well or use very often.
4. Study that product or service and identify the eight dimensions of
quality for that product/service and write it down in the template as in
the following pages.
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2. Assignment and Activity
5. Be creative and add as much non-confidential information (Images,
etc) as you can. If you wish to compile your assignment as a video
instead of PPT that will be great too.
6. Submission Procedure :
1. Upload it as PPT or Video in any socially shareable sites such
as Slideshare/Youtube/Vimeo/Facebook.
2. Share the link in the Course Feed and request for views and
comments of co-learners
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3. Assignment and Activity
7. Grading and Evaluation:
1. Good News: This assignment does not involve any
credit/marks. But I would recommend you to attempt this
assignment to gain maximum from this course.
2. Evaluation is qualitative. You will learn when you create your
own and also when you review what others are sharing and
share your views in Course Feed discussions.
7. Submission Deadline: In order to keep the group together and we
will encourage to submit assignment before 2nd
Feb.
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4. Dimensions of Quality
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Gain from the Power of Lean Six Sigma – MOOC
By Nilakantasrinivasan
Assignment Submission of : Prabhat Kumar Verma_
5. Product or Service Selected :
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Online Advertisement network.
6. Performance
Features
Conformance
Dimensions of Quality
Reliability
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Responsive time of Ad in site
Meeting with Product people for better business
Client should get a perfect report
Advertisement should come with exact search
matching
Graphics of advertisement section will match with
competitive market
Contents of advertisement match with location specific
Response time of advertisement should be lesser and user
should get exact match as he required.
7. Experience
Aesthetics
Dimensions of Quality
Durability
Service
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Clients should get their contents impression with exact number of
time as they buy.
Good advertisement contents .
Provide all reports to client regarding their contents
impression, view and click
Ready to resolve issue raise by any user or product people
Keeping the quality of advertisement and their content
Enhancing the product as per product owner.
Supportive environment
All team member should have technical excelence.