This document proposes mobile applications for a courier service company to improve business processes, customer service, and employee engagement. It outlines applications for managers, field personnel, customers, vendors, and benefits to the company. Key applications proposed include real-time tracking and reporting of deliveries, schedules, expenses, feedback and more. The mobile platform allows easy, flexible development and deployment of applications to connect stakeholders and optimize operations.

1. Minkle for COURIER SERVICES

2. STAKEHOLDER AND PROPSED APPLICATIONS STAKEHOLDERS AND PROPOSED APPLICATIONS 2

4. Service request summaries

5. Summarized reports on performance metrics, payment collections, deliveries,

6. Customer requests and feedback

7. Financials

8. Dashboard reports on accounts, disbursements

9. Suppliers and Vendors – Commissions, Purchases made etc.

10. Human Resource

11. Announcements to field force – Congratulatory, Motivational, Events

12. Grievance reports, Complaints redressing3

14. Updates from Managers, Supervisors and Field Force Personnel

15. Congratulatory, motivational, general announcements to field-force

16. Referral Programs

17. Number of referrals, Compensation

18. Contests

19. “Best Employee” Contests

20. Continuous updates of Region, Best State

21. Results and announcements

22. About the Company

23. News and Updates

24. About the Company

25. Functional Reporting and Instructions

26. Dynamic Delivery Schedules, Pick-up Requests, Task Checklist

27. Real-time Data Updates – Delivery details, Pending deliveries

28. Performance Report – On-time deliveries, Wrong deliveries

29. Expense Tracker

30. Conveyance, Calls – Tracked and reported centrally, daily

31. Personal Details

32. Salary, Expense reimbursement calculator, Compensation report, Bonus calculator, Supervisor Ratings

33. Grievances reporting to managers4

35. Track a consignment

36. Pick-up request

37. Delivery notification

38. Information and Tools

39. Price, Distance, Delivery time calculator, Prohibited Items, Delivery Rules and Guidelines, FAQs

40. Consumer Engagement

41. Updates of Special Offers - Festival delivery special offers

42. Loyalty Points and Assured gifts

43. Lucky draw contests

44. Feedback – Delivery ratings, Suggestions, Complaints

45. Contact Us

46. People and Phone Numbers of respective departments – Substitute for IVR

47. Careers

48. Submit a CV

49. Send a referral

50. About the Company

51. Vision, Mission, Management Profile

52. News Updates

53. Company Vision, Mission, Policies5

55. Purchases Made, Delivery Status

56. Dashboards

57. Performance metrics, competitive rates

58. Reimbursement Details

59. Profit calculator

60. Getting in Touch

61. People and Phone Numbers

62. Contests

63. Announcements, Recognitions and Accolades

64. About the Company

65. Vision, Mission, Management Profile

66. News Updates

67. Company Vision, Mission, Policies6

69. Sales and Service Leads – New channel to initiate service requests, Competitive advantage, reach

70. Managerial DSS – Instant and Continuous visibility enables timely actions to keep process under control

71. Unmatched agility to build and deploy applications – Continuous process improvement with the agility to improve what works and change what does not

72. Reaching out to a highly distributed field force – Better control and relationship building

73. Highly Scalable – For expansion of project – The tool that could make a difference in aiming high

74. Centralized data collection – Chances of errors being injected at each step minimized, savings on data entry costs

75. Savings on conveyance and calls

76. Brand Building and Corporate Social Responsibility

77. Reaching out to Consumers –Reaching out and touching customers’ lives

78. IT and Implementation Overheads

79. No additional Hardware

80. Separate apps for separate devices not required

81. Saving on in-house mobile application development costs

82. Savings on distribution and deployment costs

83. Upgrades and feature additions simpler instantaneous7

85. Each of the above proposed applications can be potentially developed in less than 30 minutes (if it does not required complex data binding)

86. Application Toolkit is aimed at letting non-technical people turn their thoughts into functional applications and deploy them as well

87. Flexibility

88. The highly flexible mobile application development toolkit lets you add/change features remotely after the application has been deployed. Re-installation is not required

89. Ease of Distribution and Deployment

90. Other than adding features, new applications can also be built and deployed remotely either through GPRS or even SMS!

91. Connectivity Woes

92. Every functionality is designed to work on GPRS as well as SMS including deployment of new applications on the Minkle platform.

93. One App. for all Mobile Phones

94. No need to worry about building separate applications for different devices. Apps. will work on all phones that have the Minkle platform installed on them 8

95. Thank You 9