Personal Information
Organização/Local de trabalho
Greater Minneapolis-St. Paul Area United States
Cargo
Customer Experience Management Strategist | Brand Evangelist | Omnichannel Service Designer
Setor
NGO / Public Service
Sobre
Customer Experience | Marketing Strategist | Loyalty | Brand | Omnichannel | Service Design
Yes, its’ true, I’m obsessed. Obsessed with helping companies treat customers better by accelerating customer-centric business models.
We all agree that putting Customers First is the right way to do business. The thing is, putting a customer-centric business model in place is more difficult than it seems. I know, I’ve played a key role in two customer-centric transformations – Best Buy and GE.
I help companies build life-long customers by leading customer experience transformations.
I do this by designing customer experience strategies and roadmaps that bring a company’s brand purpose to...
Marcadores
customer experience
cx strategy
cx
experience design
cx transformation
cx roadmap
customer exp
millennial
millennials
tobacco decision
cvs
brand purpose
Ver mais
Apresentações
(4)Gostaram
(12)Service design, the next ten years
Livework Studio
•
Há 6 anos
Network Effects
a16z
•
Há 8 anos
Major stakeholders in health care delivery system
Pravara Institute of Medical Sciences (DU) Loni
•
Há 7 anos
Customer Journey Analytics and Big Data
McKinsey on Marketing & Sales
•
Há 11 anos
Transforming Customer Experience: From Moments to Journeys
McKinsey on Marketing & Sales
•
Há 10 anos
The new new competition - How digital platforms change competitive strategy
Platform Revolution
•
Há 8 anos
12 Reasons Customer Churn
Totango
•
Há 8 anos
Overview of Agile Methodology
Haresh Karkar
•
Há 13 anos
From Products to Services: A Service Design Crash Course
Jamin Hegeman
•
Há 13 anos
Competency-based Training and Development
Scholar Consultants
•
Há 14 anos
Competency mapping 1
nalinar
•
Há 12 anos
20 Graphic Design Resources that will Make you Master of the Game
Logo Design Guru
•
Há 8 anos
Personal Information
Organização/Local de trabalho
Greater Minneapolis-St. Paul Area United States
Cargo
Customer Experience Management Strategist | Brand Evangelist | Omnichannel Service Designer
Setor
NGO / Public Service
Sobre
Customer Experience | Marketing Strategist | Loyalty | Brand | Omnichannel | Service Design
Yes, its’ true, I’m obsessed. Obsessed with helping companies treat customers better by accelerating customer-centric business models.
We all agree that putting Customers First is the right way to do business. The thing is, putting a customer-centric business model in place is more difficult than it seems. I know, I’ve played a key role in two customer-centric transformations – Best Buy and GE.
I help companies build life-long customers by leading customer experience transformations.
I do this by designing customer experience strategies and roadmaps that bring a company’s brand purpose to...
Marcadores
customer experience
cx strategy
cx
experience design
cx transformation
cx roadmap
customer exp
millennial
millennials
tobacco decision
cvs
brand purpose
Ver mais