Nancy Yaklich, MBA, Green Belt, CSPO
14
Seguidores
Personal Information
Organização/Local de trabalho
Greater Minneapolis-St. Paul Area United States
Cargo
Customer Experience Management Strategist | Brand Evangelist | Omnichannel Service Designer
Setor
NGO / Public Service
Sobre
Customer Experience | Marketing Strategist | Loyalty | Brand | Omnichannel | Service Design
Yes, its’ true, I’m obsessed. Obsessed with helping companies treat customers better by accelerating customer-centric business models.
We all agree that putting Customers First is the right way to do business. The thing is, putting a customer-centric business model in place is more difficult than it seems. I know, I’ve played a key role in two customer-centric transformations – Best Buy and GE.
I help companies build life-long customers by leading customer experience transformations.
I do this by designing customer experience strategies and roadmaps that bring a company’s brand purpose to...
Marcadores
customer experience
cx strategy
cx
experience design
cx transformation
cx roadmap
customer exp
millennial
millennials
tobacco decision
cvs
brand purpose
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