1. Implementation
Engagement
Sales – Implementation Engagement Overview
Doc Ref: M-NSP0051 V1.0

2. Doc Ref: M-NST0053 V1.02
AIM CLIENT NEEDS CONFIGURATION VALIDATION GO LIVE SUPPORTResponsibility
ADP
Conduct Client Needs
Confirm and document all client
requirements as agreed during
Client Needs meeting and make
recommendations for system
configuration
Gather required data and
relevant documentation
Document any potential risks,
issues and their actions
Ensure system
configuration is mapped to
client’s needs and
requirements
Load data conversion files
Validate data upload
Support and
participate in
validation process
Review system
configuration and
adjust as necessary
Assist with Go Live
process
Provide client support
(ADP Solution Centre)
and Client
Relationship Manager
contact details
Provide necessary
post Go Live
assistance
Take ownership of
on-going support
issues
Client
Participate in Client Needs
meeting and provide data needed
for the Project
Identify any potential risks,
issues and agree on resolutions
Agree resource and timeframes
for Project Plan preparation
Manage internal activities to
align new business
processes
Provide necessary data
conversion files and ensure
quality of data
Audit the accuracy of
converted data and all
output reports
Provide payroll testing
data and specific test
cases
Validate and approve
results
Attend training
• Process live
• Relationship Manager
introduced
ADP Solution Centre
functional overview
Identify post Go Live
issues during support
period
Work with
Implementation to
resolve issues
Milestones
• Client Kick-off Meeting scheduled
and completed
• Provide Project Plan
• Sign off on Project Plan
• Formal review of Analysis
Document performed
• Analysis Documentation
approved
• Complete milestone sign-off
form
• Core systems set up
completed
• Unit testing of all
solution components
completed
• Complete milestone
sign-off form
• All test results
approved
• Production Go-live
Authorization
approved
• Post Implementation
sign off
• Transition Meeting
completed
• Quality Satisfaction
Survey submitted
Provide feedback on
Implementation
6-week warranty
period