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Soft Skills
Soft Skills
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SOFT SKILLS

  1. 1. SUCCESS IS A CHOICE . 1/3
  2. 2. THE 3 REASONS FOR FAILURE. http://a.pragprog.com/magazines/2009-07/images/iStock_000003707234Small__3ducyj__.jpg
  3. 3. If you don’t know where to go …..any road will take you there.
  4. 4. .
  5. 5. BALANCED LIFE. GOAL Itt doesn’t matter where you are coming from……All that matters is where you are going…..
  6. 6. BALANCED LIFE. GOAL Itt doesn’t matter where you are coming from……All that matters is where you are going…..
  7. 7. BALANCED LIFE. GOAL Itt doesn’t matter where you are coming from……All that matters is where you are going…..
  8. 8. Many people know how to be successful . Very few know how to handle success.
  9. 9. 100%
  10. 10. 100%
  11. 11. WRITE THE BOOK YOU WANT TO READ.
  12. 12. .
  13. 13. LPG
  14. 14. YOUR ASSETS
  15. 15. POSITIVE ATTITUDE..
  16. 16. PAINS…THE BIGGEST DISABILITY IS A BAD ATTITUDE.
  17. 17. PAINS…THE BIGGEST DISABILITY IS A BAD ATTITUDE.
  18. 18. .POSITIVE PEOPLE..TOTAL QUALITY PEOPLE… NO TO EXCUSES…. EMPLOYEES CAN BE THE BIGGEST ASSET OR BIGGEST LIABILITY.
  19. 19. YOU CANNOT LIVE A POSITIVE LIFE WITH A NEGATIVE MIND… VICTOR OR VICTIM..? IT IS YOUR CHOICE
  20. 20. YOU CANNOT LIVE A POSITIVE LIFE WITH A NEGATIVE MIND… VICTOR OR VICTIM..? IT IS YOUR CHOICE
  21. 21. YOU CANNOT LIVE A POSITIVE LIFE WITH A NEGATIVE MIND… VICTOR OR VICTIM..? IT IS YOUR CHOICE
  22. 22. .IT IS YOUR ATTITUDE…NOTE YOUR APTITUDE…………. THAT DETERMINES YOUR ALTITUDE.
  23. 23. .IT IS YOUR ATTITUDE…NOTE YOUR APTITUDE…………. THAT DETERMINES YOUR ALTITUDE.
  24. 24. POSITIVE PEOPLE
  25. 25. Employees can be the greatest asset or liability…..
  26. 26. Employees can be the greatest asset or liability…..
  27. 27. . If an egg is broken by an outside source.... A LIFE ends.............. If an egg is broken from within………………. A LIFE begins……………… Thoughts----Feelings…..Action----Results
  28. 28. Preparation for success…..?
  29. 29. COMMUNICATION SKILLS. V
  30. 30. COMMUNICATION SKILLS. V
  31. 31. SKILLS. V
  32. 32. SKILLS. V
  33. 33. COMMUNICATION SKILLS. V SOFT SKILLS. Communication skills S-L-W-R
  34. 34. COMMUNICATION SKILLS. V SOFT SKILLS. Team Work Together every one achieves more.
  35. 35. Together every one achieves more.
  36. 36. COMMUNICATION SKILLS. V SOFT SKILLS. Leadership Skills. A leader Knows the way……shows the way…guides the way and… leads the way
  37. 37. COMMUNICATION SKILLS. V SOFT SKILLS. Inter personal Skills. You don’t build a business …you build people…and the people do business TRUST/EMPATHY. People may forget what you said…People may forget what you did……But the never forget how you make them feel.
  38. 38. COMMUNICATION SKILLS. V
  39. 39. COMMUNICATION SKILLS. V
  40. 40. COMMUNICATION SKILLS. V SOFT SKILLS. Presentation Skills Effectively presenting your work results and ideas formally to an audience that captivates their attention, engage their input, and motivates them to act in accordance to your desired outcome.
  41. 41. COMMUNICATION SKILLS. V SOFT SKILLS. Facilitating skills… Being able to coordinate and solicit well represented opinions and feedback from a group with diverse perspectives to reach a common, best solution.
  42. 42. COMMUNICATION SKILLS. V SOFT SKILLS. Selling Skills… - Building buy-in to an idea, a decision, an action, a product, or a service. This is not just for people in sales
  43. 43. COMMUNICATION SKILLS. V SOFT SKILLS. Management skills… Creating and motivating your people. Decision making…….
  44. 44. COMMUNICATION SKILLS. V SOFT SKILLS. Problem Solving…….
  45. 45. COMMUNICATION SKILLS. V SOFT SKILLS. Crisis Management . Creating and motivating your people. Decision making…problem solving…….
  46. 46. COMMUNICATION SKILLS. V SOFT SKILLS. Stress management .. Creating and motivating your people. Decision making…problem solving…….
  47. 47. COMMUNICATION SKILLS. V SOFT SKILLS. Time Mangement. Creating and motivating your people. Decision making…problem solving…….
  48. 48. COMMUNICATION SKILLS. V SOFT SKILLS. Negotiation Skills. Being able to understand the other side’s motivations and leverage and reach a win-win resolution that you find favorably, satisfies both sides, and maintains relationships for future interactions.
  49. 49. COMMUNICATION SKILLS. V SOFT SKILLS. Meeting Management ..Leading a meeting to efficiently and effectively reach productive results.
  50. 50. COMMUNICATION SKILLS. V SOFT SKILLS. Observation. Dot joining * * * * * * * * *
  51. 51. COMMUNICATION SKILLS. V SOFT SKILLS. Self Management skills. Self empowered mindset, self- awareness, self confidence, emotion regulation, persistent, and perceptiveness
  52. 52. Fluency is the key
  53. 53. COMMUNICATION SKILLS. V Rules For Mastering SOFT SKILLS. 1. It is not BLACK and WHTE how effective you are at a soft skill changes depends on your emotional state, external circumstance, and the type of people you interact with.1.
  54. 54. COMMUNICATION SKILLS. V Rules For Mastering SOFT SKILLS. 2. It is portable and valuable to any Job career. Because soft skills are about your inner strength and interpersonal effectiveness, as long as you work with people, these skills are valuable to your career.
  55. 55. COMMUNICATION SKILLS. V Rules For Mastering SOFT SKILLS. 3. It is an ongoing Journey.. You can reach a level of competency in it but you can always encounter new situations or people that will test your soft skills and push you to learn more.
  56. 56. COMMUNICATION SKILLS. V How to improve SOFT SKILLS ? 1.Be Your own Trainer. You can reach a level of competency in it but you can always encounter new situations or people that will test your soft skills and push you to learn more.
  57. 57. COMMUNICATION SKILLS. V How to improve SOFT SKILLS ? 1.Be Be a part of TEAM activities.. It could be either as a part of your church choir, or an NGO, or your local youth circle. Observe your own behavior in the group and how you relate to others.
  58. 58. COMMUNICATION SKILLS. V How to improve SOFT SKILLS. 2. Ask family members or friends to write down your best and worst traits…
  59. 59. COMMUNICATION SKILLS. V How to improve SOFT SKILLS. How well do you manage your time…?
  60. 60. COMMUNICATION SKILLS. V How to improve SOFT SKILLS. Introspect to how you react to feed back… You are judged by the way you respond to feedback. Do you get defensive? Do you insist you were right? Do you meekly accept criticism? Remember, people tend to be judged and stereotyped according to their responses. You will, too
  61. 61. COMMUNICATION SKILLS. V How to improve SOFT SKILLS. How good are you in critiquing… You are judged by the way you respond to feedback. Do you get defensive? Do you insist you were right? Do you meekly accept criticism? Remember, people tend to be judged and stereotyped according to their responses. You will, too
  62. 62. COMMUNICATION SKILLS. V How to improve SOFT SKILLS. Live consciously You are judged by the way you respond to feedback. Do you get defensive? Do you insist you were right? Do you meekly accept criticism? Remember, people tend to be judged and stereotyped according to their responses. You will, too
  63. 63. COMMUNICATION SKILLS. V
  64. 64. HEALTH.. YOU HAVE TO BE PHYSICALLY FIT…. MENTALLY STABLE …. & EMOTIONALLY BALANCED, V
  65. 65. INTERVIEW SKILLS. DURING AN INTERVIEW, 3 FACTORS ARE TESTED. 1.YOUR ATTITUDE. 2.YOUR SKILLS. 3.YOUR HEALTH. V
  66. 66. LUCK…. Luck occurs when preparation meets opportunity.. Q: V
  67. 67. Update your resume regularly. 81 http://b.vimeocdn.com/ts/512/912/51291204_640.jpg
  68. 68. GATHER INFORMATION REGULARLY. STORE IT IN THE WEB…. UPDATE YOUR KNOWLEDGE& SKILLS 82 http://b.vimeocdn.com/ts/512/912/51291204_640.jpg
  69. 69. MOCK INTERVIEW. Camera/ friends/mirror. 83 http://b.vimeocdn.com/ts/512/912/51291204_640.jpg
  70. 70. You got the call Now what? http://i.imgur.com/JIjSsmK.jpg
  71. 71. MAKE THEM BELIEVE THAT YOU ARE THE PERFECT KEY TO THEIR LOCK.
  72. 72. Accept the first date and time offered to you http://www.daviscos.com/blog/wp-content/uploads/2013/01/interview-TIPS.jpg
  73. 73. Check your documents http://www.hr4free.com/sites/default/files//field/image/MP900409031_2.JPG
  74. 74. • KNOW YOUR COMPANY..
  75. 75. • KNOW YOUR JOB..
  76. 76. • KNOW THE INTERVIEW LOCATION......
  77. 77. REHEARSE YOUR ANSWERS. .
  78. 78. YOUR QUESTIONS...?.. 1 1. What are the major responsibilities of the job? 2. How will I be trained or introduced to the job? 3. Is there opportunity for advancement ? 4. Who are the people I would be working with ? 5.
  79. 79. •Your dress/physical preparation..
  80. 80. http://wellnessrounds.files.wordpress.com/2013/06/dressing-for-interview-copy.jpg
  81. 81. Typical interview questions Tell me about yourself: • Highlight: – Skills – Experience – Abilities • Related to the position http://www.jumpintothe.net/images/contact.jpg
  82. 82. Typical interview questions Why do you want to work here? • Explain your interest and motivation for wanting to work with this employer http://www.jumpintothe.net/images/contact.jpg
  83. 83. Typical interview questions Where do you see yourself in 5 years? • Tests ambition • Align your goals to the position and the company http://www.jumpintothe.net/images/contact.jpg
  84. 84. Typical interview questions Why should we hire you? • Tie to key performance areas • Sell your talents • Meet the employer’s requirements http://www.jumpintothe.net/images/contact.jpg
  85. 85. Typical interview questions What are your strengths? • Communicate any special ‘abilities’ http://www.jumpintothe.net/images/contact.jpg
  86. 86. Typical interview questions What are your weaknesses? • Know your weakness • How to correct weakness • Turn your weakness into a strength http://www.jumpintothe.net/images/contact.jpg
  87. 87. Your Folder Should contain – Paper to jot down names, information, and questions – Black pen, ID, reference list, and work history information for filling out an application, passport size Photos – Certificates, Copies of resume, reference letters if any. – Portfolio with evidence of accomplishments
  88. 88. http://3.bp.blogspot.com/-5djcDiCnNNc/T_J3NrlaZzI/AAAAAAAABLM/IXVp8eb9ekY/s1600/interview_skills.png
  89. 89. http://www.adriansnood.com/wp-content/uploads/2013/04/Firstimpressions.jpg
  90. 90. First impression is the Best impression…….But you will not get a second chance to make a first impression It takes 3 - 30 seconds http://timertopia.files.wordpress.com/2012/02/30-second-timer.gif
  91. 91. First impressions At least half will not changehttp://www.ccrt.ch/sites/default/files/cerveau.jpg
  92. 92. First impressions Only a third are may change their opinion after interacting with you http://thriveteam.files.wordpress.com/2012/06/1in3-logo-300x30011.png
  93. 93. First impressions Less than 30% of the first impression is to do with WHAT you say http://www.dsaspeakyourpeace.org/downloads/how_you_say_it.jpg
  94. 94. Managing your first impression. YOUR DRESS. http://www.siliconbeachtraining.co.uk/blog/wp-content/uploads/2012/08/first-impressions.jpg
  95. 95. Managing your first impression. YOUR APPEARANCE. Ifthe company does not have a dress code, remember that its better to be overdressed rather than under dressed.. http://www.siliconbeachtraining.co.uk/blog/wp-content/uploads/2012/08/first-impressions.jpg
  96. 96. Your impressions? http://www.kforceblog.com/uploads/images/photo_what_not_to_wear_on_job_interview_female_2.jpg
  97. 97. Your impressions? http://www.kforceblog.com/uploads/images/photo_what_not_to_wear_on_job_interview_male_2.jpg
  98. 98. BALANCED LIFE.
  99. 99. Physical preparation. Hair style. Trimmed nails/clean hands. No costly jewelry except pen/Belt/Shoes. No Heavy make ups No strong perfumes.. V
  100. 100. PREVIOUS DAY OF INTERVIEW. PREPARE A CHECK LIST OF DOCUMENTS.ARRANGE THEM IN THE REVERSE CHRONOLOGICAL ORDER IN THE FILE FOLDER. EAT WELL. SLEEP WELL. V
  101. 101. ON THE DAY OF INTERVIEW. 1.GOOD BREAK FAST. 2.COMFORTABLE JOURNEY. 3.ARRIVE THE CAMPUS AT LEAST 30 MINUTES BEFORE THE INTERVIEW. V
  102. 102. ON THE DAY OF INTERVIEW. Your behaviour and manners at the location show how you would be behaving after joining the company and the way you would be representing bthe company in the outside world. It also reflects your upbringing and grooming So BEHAVE THE BEST…. V
  103. 103. Managing your first impression. YOUR ENTRY INTO THE CAMPUS. Beware..You never knows who is watching you........ 1.Report at least before 30 minutes. 2. Parking. 3. No relatives/friends. http://www.siliconbeachtraining.co.uk/blog/wp-content/uploads/2012/08/first-impressions.jpg
  104. 104. Managing your first impression. WAITING FOR YOUR TURN... 1.Courteousness. 2.Manage your Stress. http://www.siliconbeachtraining.co.uk/blog/wp-content/uploads/2012/08/first-impressions.jpg
  105. 105. RELAX..
  106. 106. BALANCED LIFE.
  107. 107. Managing your first impression. YOUR ENTRY TO THE INTERVIEW HALL... http://www.siliconbeachtraining.co.uk/blog/wp-content/uploads/2012/08/first-impressions.jpg
  108. 108. SMILE-GOODMORNING- SHAKEHAND-SIT WHEN ASKED TO- THANKS-EYE CONTACT...... http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  109. 109. Handshake http://www.riseandgrind.com/wp-content/uploads/2010/08/business-handshake-close-up.jpg
  110. 110. Body language during the interview... • Give the appearance of energy as you walk • Smile • Shake hands firmly • Wait until you are offered a chair before sitting • Sit upright and look alert and interested • Look the interviewer in the eye • Be careful for folding hands and arms and crossing your legs • Do not fiddle! http://media.tumblr.com/68ca9c62c15082c68af20499101df2b4/tumblr_inline_mhpf47Zpg21qz4rgp.jpg
  111. 111. During the interview Some guidelines http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  112. 112. DONT BE LATE............ . http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  113. 113. YOUR SMILE/SHAKE HAND/EYE CONTACT REVEALS YOUR CONFIDENCE ,ENERGY LEVEL AND POSITIVE ATTITUDE.... . http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  114. 114. During the interview Don’t lie, your answers should be truthful, sincere to the point http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  115. 115. During the interview DONT CAUGHT UNPREPARED... http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  116. 116. During the interview A SENSE OF HUMOUR IS A MAJOR DEFENCE AGAINST MINOR TROUBLES. http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  117. 117. During the interview Beware of your forced habits - Breaking knuckles/Shaking your legs/Squeezing your palms/Wiping your face etc., http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  118. 118. During the interview Don’t answer with a simple “yes” or “no” Explain using examples http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  119. 119. During the interview Don’t lose your temper, control your emotions http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  120. 120. During the interview peak as clearly as possible.. Wait for a question to be completed . Do not be hasty in aSnswering even when you know the answer http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  121. 121. During the interview Do not give excuses of health for not answering…. http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  122. 122. During the interview Never bad mouth or complain about a previous employer http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  123. 123. During the interview Do not assume that the interviewers read your CV in detail, tell them about yourself http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  124. 124. During the interview Avoid sensitive issues such as topics related to politics and religion unless directly linked to the job http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  125. 125. DON’T ARGUE……
  126. 126. During the interview DONT CRITICISE.... http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  127. 127. During the interview MAKE THEM BELIEVE THAT YOU ARE THE PERFECT ANSWER TO THEIR PROBLEMS.... http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  128. 128. During the interview Sound enthusiastic about the position and the company http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  129. 129. During the interview Have a few questions about the job or company ready http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  130. 130. During the interview Let the interviewer raise the issue of salary and benefits http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  131. 131. During the interview Do not try to take sympathy by expressing your family problems / financial problems to the interviewer http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  132. 132. During the interview When the interview is finished, ask for a card and again thank them for their time. The card will allow you to send thank you emails.. http://www.glassdoor.com/blog/wp-content/uploads/interviews2.jpg
  133. 133. If you get the job... http://www.lifedynamix.com/articles/files/iStockAchievementB_1.jpg
  134. 134. If you get the job... • Reply in writing whether or not you accept • Be polite if you turn it down • Possibly Negotiate salary http://www.lifedynamix.com/articles/files/iStockAchievementB_1.jpg
  135. 135. If you don’t get the job... http://mymarketability.com/wp-content/uploads/2013/07/4cs.jpg
  136. 136. If you don’t get the job... • Be polite and gracious • Learn what you can from the experience • Try to find out (or work out) why you did not succeed and then do something to address the issues • Ask the company! http://mymarketability.com/wp-content/uploads/2013/07/4cs.jpg
  137. 137. THANK YOU

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