Customer Service Starts At The Front Desk: Admin's Best Practices
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The document provides best practices and techniques for customer service at the front desk. It recommends greeting visitors quickly with a sincere welcome, keeping conversations professional, and providing refreshments. It also suggests speaking slowly, using the caller's name, thanking them for calling, writing concise emails, focusing on resolving customer issues, empathizing with customers, and paying attention to detail to provide a high level of service. The overall message is that strong customer service is important for both customer satisfaction and business success.
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Customer Service Starts At The Front Desk: Admin's Best Practices
- 1. Customer Service Starts at the Front Desk: Admin’s Best Practices
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