1. Mohamed Nabil Mohamed Wassef
Personal Information
Name:Mohamed Nabil Mohamed Wassef
Nationality:Egyptian
Date of birth:5th
of June, 1987
Military Status:Exempted
Marital Status:Single
Telephones:0566344684
E-Mail:mohamednabil720@gmail.com
Visa:Employment Visa – Free Zone
Education
College Saint Marc(Till 3rd
prep. grade(
Mohamed Korayem School- Somouha(2003-2006(
High Institute of Tourism (EIGOTH) Bachelors of tourism guidance(2009- Graduated in 2012(
Certificates
●AMADEUS Ticketing Course Certificate from AAST
●Ticketing & Soft Skills (customer service) certificate from AAST
●Soft Skills package course certificate from New Horizons
●DELF Certificate
Languages
1.Arabic:Mother tongue
2.French:Good command in Writing, Speaking & Understanding
3.English:Good Command in Writing, Speaking & Understanding.
4.German:Fair

2. Professional Experience
●Al-Majaz Premier Hotel Apartments-Sharjah
Receptionist - From APRIL 2016 till Present
Main Duties and Responsibilities:
Dealing with bookings by phone, e-mail, letter, fax or walk-ins
Completing procedures when guests arrive and leave
Assigning rooms and handing out keys
Preparing bills and taking payments
Taking and passing on messages to guests
Dealing with special requests from guests (like booking theatre tickets or storing valuable items(
Answering questions about what the hotel offers and the surrounding area
Dealing with complaints or problems
Represents the hotel to the guest throughout all stages of the guest's stay.
Determinates a guest's reservation status and identifies how long the guest will stay.
Accommodating special requests whenever possible.
Verifies the guest's method of payment and follows established credit-checking procedures.
Places guest and room information in the appropriate front desk racks and communicates this information
to the appropriate hotel personnel.
Presents options and alternatives to guests and offers assistance in making choices.
Knows the location and types of available rooms as well as the activities and services of the property.
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign
currency exchange etc.
●Club Paradisio El Gouna (orascom groupe) http://www.orascomhd.com/el-gouna/
Receptionist - From January 2013 till March 2014
Main Duties and Responsibilities:
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains security by following procedures; monitoring logbook; issuing visitor badges.
Maintains telecommunication system by following manufacturer's instructions for house phone and
console operation.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and
continuing needs.
Contributes to team effort by accomplishing related results as needed.
●Club Paradisio El Gouna (orascom groupe) http://www.orascomhd.com/el-gouna/
Assistant front office supervisor – From March 2015 till December 2015
Main Duties and Responsibilities:
Handling cash and foreign exchange dealing with guests.
Handling day –to –day operation of front office.
Check all cashier city ledger bills at the end of the shift to ensure that the billing and attachments are

3. rightly done.
Always monitor hotline logbook and ensure that the guest requests are followed up within specified time
as per our standard operating procedure.
Make sure check-ins and check-out are processed through the property management system by front
office team member.
Assist team members with their work to ensure optimum service to all guests.
Always conduct pre-shift briefing with shift team members and review all information pertinent to the
day’s front office operation.
Taking check-ins, checkout and also making express check-ins for VIP guests.
Looking after individual and group reservation and also making group Information sheet in case of group
arrivals.
Taking all guests request and make sure they are met with their expectation. And also ensure that all the
requests, inquiries and concerns are addressed and completed in timely manner
Skills
Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer
Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Supply Management
Operating Systems:
●Micros Fidelio 7 & 8
●OPERA Reservation System (ORS(
●MS Office
Objective
Seeking a challenging job opportunity in tourism & hospitality field within a friendly environment through
which I could grow and gain more experience and enhance my skills to continue my process in building my
career path.
Personality Key Strength
✓Ambitious.
✓Active and dynamic.
✓Very strong will to learn to gain new work experience.
✓Ability to work under pressure.
✓Good team worker.
References
All references will be furnished upon request.