B417 wkp2

1. Professional Attitudes
and Behaviours
Workshop 2

2. Review of Module Overview
Workshop 3
Communicati
on Skills and
Interpersonal
Behaviour
Workshop 2
Time and
Project
Management
Workshop 4
Team
Working
Workshop 1
The
Commission
Module
overview
Business
Analysis
Workshop 5
Report
Writing
Presentation
Skills
Workshop 6 (10% of final mark)
Team Presentations on Workshops
1 – 5
Communications
Project Management
Business Analysis
Workshop 9
Customer
Relationship
Management
Preparation
for Board
Paper
Workshop 7
Preparation
for
Charitable
Activity
PAVE
fundraising
activity
Workshop 8
(20% of final
mark)
Observed
Charitable
Activity
Video Blog
(30% of final
mark)
10 minutes –
reflections on
module and
learning
Workshop 10
(40% of final mark –
30% group 10%
individual)
Team Presentations to
Client Board
Based on Board Paper
Board Paper
to be
submitted
750 words
Readings
for each
workshop
Assessable content

3. Managing your time
In an organisational setting, what does it mean to ‘manage your time’?
Is it just about not being late?
What are the benefits of good time management?

4. How do you currently manage your time?
What techniques do you currently use?
Do they work?
Discuss in pairs
5 Minutes then share with group

5. But first … Eat that frog.
Tell me one thing you have been putting off doing ….
Now watch this:

6. Some Benefits
Reduced stress
Sleeping better
Gaining control and building confidence
Sense of achievement
Increased productivity
Avoid missing deadlines/making mistakes

7. Theories of Time Management
Parkinson’s Law – work expands to fill the time available to complete it in
Murphy’s Law – Everything takes longer than you expect it to
Illich’s Law – After a certain number of hours at work, efficiency decreases
and concentration becomes more difficult
Carlson’s Law – Working continuously on a task takes less time than
working on it over several sessions
Fraisse’s Law – time passes more quickly when you are enjoying yourself
Pareto’s Law – 20% of our efforts produce 80% of our achievements

8. Interruptions
What kind of interruptions do you receive on a regular basis?
What might be added to that when you think of the world of work

9. Dealing with interruptions
Ask yourself – is this interruption more important than the work I’m doing?
Keep interruptions short ‘what do you want? When do you want it?
Keep a to-do list
Keep a log of who interrupts you – does a pattern emerge?
Learn to deal with ‘have you got a minute?’
Go to them, then you can control when you leave
Learn to say no
Block out time to go somewhere quiet
Turn off phone, email

10. Urgent v Important
Important
- Relates to your mission role and goals
- You decide the direction to proceed
Urgent
- That which is pressing upon you
- That which is given a sense of urgency
- Something you must act upon
- It wont go away

11. © 4Sight Learning and Development 2010
Not Important Important
Crises
Pressing deadlines
Last minute prep
Rework
Planning
Monitoring & reviewing
Training & coaching
Self development
Job reviews and 1:1s
Rest and recreation
Many emails
Phone calls
Some meetings
Delegatable jobs
Trivial easy tasks
Some mail & phone calls
Time wasting distractions
Internet surfing/reading
Urgent Not Urgent
Adapted from Steven Covey

12. Not Important Important
Crises
Pressing deadlines
Last minute prep
Planning
Monitoring & reviewing
Training & coaching
Self development
Job reviews and 1:1s
Rest and recreation
Many emails
Phone calls
Some meetings
Delegatable jobs
Trivial easy tasks
Some mail & phone calls
Time wasting distractions
Internet surfing/reading
Urgent Not Urgent
Adapted from Steven Covey

13. ABC – it’s easy as 123
Take 15 minutes planning at the start of each day
Create your to-do list
A – has to be done today
B - Can be done in the next 2 days
C – Less urgent or ongoing
Only keep A activities on your desk
Prioritise tasks in line with time slots available between meetings

14. What is a project?

15. A Project
A Project is…
a temporary activity undertaken to create or provide a
unique product or service within a set timeframe
A Project must have…
a start, a middle, an end, and an objective
Examples of Projects range from…
designing a bicycle, to setting up a new department,
to putting a man on the moon

16. A project life cycle
INITIATION
PLANNING
EXECUTION
CLOSURE
Project
Definition
Detailed
Planning
Project
Review
Monitoring
and Contol
1
2
3
4

17. Phases, tasks and activities
Decorating the bedroom
Phase 1 - Planning
Task 1: Deciding on the colour
Activity 1: Pick up swatches of colour from B & Q
Activity 2: Agree on colour of walls
Activity 3 Agree on colour of ceiling
Task 2: Measuring up
Activity 1: Measure wall area
Activity 2: Measure floor area
Activity 3: Measure wooden area

18. Developing a critical path
A critical path is:
The route a project takes from start to finish when taking into account all
the Phases and tasks that need to be achieved along the way
NB some tasks can be undertaken in parallel others must be in sequential
order

19. Critical Path Exercise
You have decided to arrange a dinner party. There will be 6 guests and it
will take place in two weeks time.
Design the critical path for this project, starting from now right through to
when you will say goodbye to your guests after the party.
What tasks can be undertaken in parallel?
What tasks must be sequential?
What are your critical milestone moments to ensure that all is on track?

20. A Critical Path for the module
Design a critical path for the module, based on the challenges you have
received.
What order will you be doing them? Which ones will be most time
consuming?
Which challenges will require the input from the relevant workshop. Can
these be started prior to the workshop?
How will you be sure that you will achieve them in line with the timeframes
allowed?
This critical path will form part of the presentation during workshop 6

21. Before next time …
Read Chapters 10 and 11 of the Course Reader which deal with
communication

22. Commission
For the remainder of the workshop work on your commissioned task or
begin to build up your critical path for the work that needs to be
undertaken
Allocate names to each task/activity you will be undertaking.
Ensure that everyone will be included in the workload