We live in the Digital Age and IT delivery needs to get faster and faster...I presented this point of view at the Accenture Test Symposium in Australia in 2015.

1. ANZ Testing Symposium 2015
What it means to deliver at
the speed of the Digital Age
Next Generation IT Delivery

2. ANZ Testing
Symposium 2015
Mirco HeringPresenter Bio
2Copyright © 2015 Accenture All rights reserved.
Follow me on Twitter: @mircohering
Or read my blog: http://notafactoryanymore.com
• DevOps and Agile Lead in APAC
• Over 10 years of experience improving IT delivery
through automation, methodology and innovation
• Mainly worked on very large clients
• Certified CSM, SAFe Agilist, Master Technology Architect
• Conference Speaker and Blogger
• Massive football (European) fan
• Outside of work: Travel, Tennis, Triathlon
Mirco Hering
APAC lead DevOps
Advanced Technologies & Architectures
Tel. 0416930210
Email: mirco.hering@accenture.com

3. ANZ Testing
Symposium 2015
Both digital and enterprise applications must move faster to keep pace
Multi-Modal IT – A new reality (at least for a while)
• Digital and mobile applications require fast
changes to respond to short feedback cycles.
• Legacy systems need to be streamlined
through automated deployment approaches.
• IT must adopt fundamentally new ways to
build software including innovative
engineering practices to compete with agility
and speed.
Enterprise Applications
Digital Applications
3Copyright © 2015 Accenture All rights reserved.

4. ANZ Testing
Symposium 2015
To meet these challenges the IT function must transition rapidly to a new mode of operation…
Multi-Modal IT - Moving To A New IT Paradigm
4
• How do we give brilliant experiences to the customer?
• How do we align to business & business outcomes?
• How do we enable critical end to end processes?
• How do we drive a next generation architecture?
• How do we rapidly & reliably deliver new capabilities?
• How do we enable open collaboration & innovation?
• How should we leverage and extend our key partners?
• How do we continuously improve our productivity?
• How do we mitigate key business & technology risks?
Strategy Culture Metrics
Partners
People Process
PlatformDelivery
IT Operating Model
Copyright © 2015 Accenture All rights reserved.

5. ANZ Testing
Symposium 2015
Use of strategic partners must align to the multi speed philosophy...
Multi-Modal IT - Ecosystem Management
5
Partner
Selection
Criteria
Digital Core Legacy
 Agility, delivery capabilities
and thought leadership
capabilities
 Speed to outcome
 Response times, agile funding
and delivery models
 Speed to transition
 Ability to support (or proposal
to deliver) broad
transformation opportunities
 Speed to transition & cost
 Industrialisation and
automation capability based
on Domain Expertise and
Track Record
 Capacity Services
 Embed vendor resources in
agile teams to manage and
prototype ideas
 Quarterly innovation and
thought leadership forums run
by vendor
 Technology Transformation
Partner
 Outcome driven based on
technology roadmap
 Contract as a bundle, with cost
saving targets driven through
decommissioning and
automation
Engagement
Model
Copyright © 2015 Accenture All rights reserved.

6. ANZ Testing
Symposium 2015
While companies are flocking in ever-increasing numbers to cloud’s “everything-as-a-service” promise,
a reliance on traditional, in-house IT systems and applications still exists.
Channels & Customer Experience
“High Speed Agility”
DECOUPLING
Core Services
“Low Speed Stability”
Partners
Channels & Customer Experience
Core Services
Typical
project
Front
Back
- Today -
Cost & Pace of change led by front & backend changes
- Tomorrow -
Pace of change led by front end changes only; backend work is separate.
• High flexibility to customer needs
• Short-time to market
• Differentiation from competition
• Back-end for internal process
• High level of standardization
• Efficiency and low cost
The Legacy Complication…and need for multi-modal IT
Copyright © 2015 Accenture All rights reserved. 6

7. ANZ Testing
Symposium 2015
Business Process
Development Operations
Traditional DevelopmentTraditional Requirements
Business
Requirements
Agile
Development
Fixes this
DevOps
Practices
Fix this
Agile and DevOps
Two different solutions to two different problems. Both practices accelerate and improve quality of
delivery.
Idea Value
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8. ANZ Testing
Symposium 2015
Agile is Everywhere, but so few are successful in scaling
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Formal
Establishment of
Agile Initiative
and creation of
Agile framework
2010Before 2010
Agile Training
roll-out, Central
Coaching Team
established
Simple Projects
in Customer
facing
applications
Complex, Multi-
Vendor Agile
program initiated
Test
Automation
project
Move from
centralized to
decentralized
coaching model
Governance
and Metrics
including
productivity
KPI’s
2011 2012 2013 2014
Bottom-up driven
Agile pilots in
pockets
2010Before 2010
Technical
practice
assessment for
main applications
SAFe as guiding
methodology for
scaling, including
SAFe training
Agile updates to
financial
governance
Transition to
broader IT
operating
model
transformation
2011 2012 2013 2014
Phase 1: Adopting Agile and Scaling
Phase 2: Adopting DevOps & CD
Phase 3: New IT Op Model

9. ANZ Testing
Symposium 2015
From our experience there are a few things you should focus on early in your journey to get optimal
results.
1. Balance between flexibility and alignment needs to be a focus early on. Common terminology for delivery artefacts
and a methodology that provides alignment across the organisation (for example the Scaled Agile Framework).
2. Training everyone involved in Agile projects and their governance on the Agile methodology is critical. Every role needs
to understand the impact to be supportive in the adoption journey. Usually project managers are struggling the most with
the new management approach for Agile projects.
3. To achieve cost-reductions and faster time to market the Agile adoption needs to be supported by an adoption of
technical practices like deployment and test automation
4. Common tooling and templates make the transition to a new, agile governance model easier and reduce the amount of
rework
5. Investment in the right work environment is required. At this client we invested in purpose built facilities in India which
provide videoconferencing capabilities and work places that are uniquely suitable for Agile development (incl.
whiteboards, Kanban walls, tables with no dividing walls).
6. Restructure your portfolio management and your teams so that you have long lasting standing teams to which work is
assigned.
7. Define a Testing Organisation that works as a thin governance layer and as central hub for testing skill with testers being
embedded in the Agile teams.
Lessons Learned About Agile Adoption
Copyright © 2015 Accenture All rights reserved. 9

10. ANZ Testing
Symposium 2015
DevOps – Fulfilling the promises Agile made
10Copyright © 2015 Accenture All rights reserved.
DevOps uses automation
techniques to optimize
collaboration across
development and
operations, enabling
faster, more predictable
and more frequent
deployments to market

11. ANZ Testing
Symposium 2015
7
6
5
4
3
2
1
0
Project Management Tooling
(Agile Management, Requirements,
Designs )
Software Configuration Management
Build & Deployment Automation
Test Automation
Environment Management
& Monitoring
Cloud Environment Provisioning
Continuous Delivery
Cultural Change & Organization Alignment: Agile
Business Mindset
Development
(Software
Eng.)
Quality
Assurance
(QA)
Technology
Operations
DevOps
DevOps is the intersection of
development (software
engineering), technology
operations and quality
assurance (QA). DevOps
institutionalizes the idea of
what Agile was supposed to
do.
Building Blocks of the DevOps Journey
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12. ANZ Testing
Symposium 2015
Maturity Models require knowledge and everyone’s DevOps roadmap looks slightly different. We
decided to use a technology tree to represent DevOps Maturity.
DevOps – Mapping your own Adventure
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13. ANZ Testing
Symposium 2015
A DevOps implementation requires many elements
Tools
Training
Coaching Communication
Commercials
$
Idea Value
Continuous Reliable VisiblePredictable
Idea to Value Process
DEVOPS
StakeholdersAutomation
DevOps
Team?
Methodology
?
Application
Architecture?
Cloud
Flavor?
How Far? Onshore/
Offshore?
Process
Achieved by:
Considerations for the best result for each organisation:
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14. ANZ Testing
Symposium 2015
Modern Web Architecture requires a journey toward the next generation of agile development
methods, DevOps capabilities, and quality-first engineering principles
DevOps – A living example from the Accenture Open Web Platform
14
Developer cuts
feature branch,
writes tests, writes
code, and submits
for review
Grunt runs automated
mocha behavior with chai
assertions and unit tests via
phantomjs & casperjs
Grunt provides
Automated task
scripting
Jenkins begins
automated build
& deploy
process
JS Hint runs code
quality tests and Plato
runs code analyses
Feedback is passed
to developers
QA Testers test on multiple devices
mocha
Code is packaged & readied
for deploy by Grunt
Check-in merged to
Phabricator for
pre-commit review
by senior
developers
Code is deployed to environments
by Jenkins via Docker
Once code review is
approved, git is used
to push the code
update to
development branch
Code artifacts, including applications are
stored/retrieved in NPM and Bower
Passes Automated QA
Copyright © 2015 Accenture All rights reserved.

15. ANZ Testing
Symposium 2015
More about DevOps at Agile Australia (17 & 18 June)
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