Resume

1. Matthew Worsham
738 Northwood Drive| South Bend, IN 46617(Relocating to EugeneOregon) | 574-323-7629 | matworsh@gmail.com
SKILLS
- Four+ years of building, troubleshooting, and fixing computers
- Seven+ years of customer service experience with one year in a management role
- Experience testing software and reporting errors and bugs
- Experienced with Macintosh OS and Windows OS as well as Microsoft Office
- Proficient in HTML and CSS, with basic working knowledge of Javascript and Python
- Works well with others and individually
- Fast Learner
E D U C A T I O N
2014- Bachelors of General Studies/Minor in Fine Arts Indiana University
E M P L O Y M E N T H I S T O R Y
2015 - Present Low Associates South Bend, IN
Software Tester/Software Support
Responsibilities
 Test new releases of software thoroughly and provide proper documentation of errors and bugs.
 Field e-Mail and Telephone questions about software and answer them in a timely manner.
 Learn the ins and outs of the software Low Associates develops in order to better fix and understand
questions about the software.
2014 - Present Best Buy Mishawaka, IN
Computer Associate
Responsibilities
 Engage customers and help them with their computer needs.
 Listen to customer computer problems and provide solutions in a timely manner.
 Provide excellent customer service to everyone who enters the store.
2005 – 2013 Coldstone Creamery Mishawaka, IN
Starting position: Crew Member/Ending Position: Store Manager
Responsibilities
 Run the day to day operations of the store such as payroll, marketing, and providing customer service.
 Manage a team of 8-12 employees.
 Solve customer problems in a timely manner with customer satisfaction in mind.
References Available upon Request