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Strategies Of Conflict Management
- 2. Topic: Managing Conflict Presented To: Ma’am Tabassum Saba Presented By: Nimra Noor ul Ain 470 Tehmina Kamran 473 Mahreen Iqbal 476 Rahima Noor 477 Maryum Sarwar 478
- 3. Students of:
- 4. Contents Conflict management strategies Tips for managing conflict Conflict prevention techniques
- 7. Selection of strategy why the conflict arise what to do when the conflict arise Points to ponder while selecting the strategies:
- 8. 1st consideration: Assessing your goals What are the personal or organizational goals How important is to achieve these goals
- 10. REGARDING RELATIONSHIP SOME QUESTION Is relationship is long term or passing Is relation is more important to me than matter Is relationship is substantive
- 12. Avoiding Not to deal with issue or persons involved Goes away from situation Hoping that it may resolved itself
- 13. Contd. Suitable when emotions are high and other could resolve This is Lose-Lose strategy Harmful when not given attention and ignored
- 14. Accommodating (smoothing) More concerned with maintaining the relationship then accomplishing a specific goal through interaction
- 15. Contd. Appropriate when issue Is not important for you but the harmony This is I loss you win strategy It is harmful when you are build up resentment over
- 16. Compromising We agree to give up a part of our goal and part of our relationship in order to reach an agreement
- 17. Contd. This strategy is effective for achieving temporary result when both parties are Comparable level and in pressure It is LOSE SOME WIN SOME strategy
- 19. Competing.
- 20. COMPETING It is a forcing strategy Work to achieve your goals at all cost Relationship are sacrificing in it I win, you loss strategy Time is less for the decision because of the welfare of the organization
- 21. Collaborating
- 22. COLLABORATING integrating strategy Win- Win strategy Involves energy, commitment, and excellent skills Required plenty of time Satisfying solutions Relationship are maintained
- 23. Example
- 24. Gains competition • chance to win everything • exercise own sense of power Compromise • no one returns home empty-handed
- 25. Contd. Avoidance • No energy and time expenditure Accommodation: • Other may view as supportive Collaborating: • both sides win • creativity in problem solving
- 26. Losses. Competition: • Chance to loss everything • Potentially larger scale conflicts in the future Avoidance: • Less stimulation • Little understanding of the needs of others Accommodation • Loss of power • Absence of your unique contribution to the situation
- 27. Contd. Compromise: • Neither side realizes determination fully Collaborating: • Loss of sense of autonomy
- 28. Tips for managing conflict
- 29. ACCEPT CONFLICT: Conflict is natural Unavoidable It is a sign of a need for change and opportunity.
- 30. BE CALM: Our response to the conflict can change the intensity of the problem. Control your temper. Respect the feelings of others.
- 31. LISTEN ACTIVELY: By listening half or your problems will be solved. It gives knowledge and information.
- 32. ANALYZE THE CONFLICT: Clarify the specific problem Don’t react impulsively Take the time Select a conflict strategy.
- 33. CHOOSE YOUR WORDS CAREFULLY: Use I- statements Avoid placing blame Be positive.
- 34. WORK TOGETHER: Make a commitment to work together Listen to each other.
- 35. SHARE YOUR INTERESTS: Share their true interests Work together Discuss your differences Develop a balanced plan.
- 36. BE CREATIVE & BE SPECIFIC: Finding a resolution to the problem Clarify ambiguous terms.
- 37. SEARCH FOR A COMMON GOAL: Select your best options Work for a win-win situation Understand the other’s goals.
- 38. AVOID CONFLICT: Sometimes it is advisable to leave the conflict and move on.
- 39. Conflict Prevention Techniques Conflict can be healthy for an organization
- 40. Techniques to Minimize Conflict Team Building Diversity Training Open Communication Conflict Management Training Resource Allocation Communication Managing others’ Expectations
- 41. Team Building
- 42. Team Building Setting clear objectives Developing shared goals Establishing norms Stages through which teams progress Clarifying expectations Planning project and meeting deadlines
- 44. Diversity Training Self awareness. Individual differences. Valuing differences. Maximizing each person’s strengths. Understanding and reduces discrimination. Legal guidelines. Cross-training and Cross- functional team training
- 47. Conflict Management Training Handle conflict constructively. Respect the others’ points of view , feelings and perceptions. Listen actively. Communicate assertively. Problem-solve collaboratively.
- 48. Contd. Support conflict constructively. Help others avert unnecessary strife. Use communication skills. Anticipate and act accordingly. Be aware problems .
- 50. RESOURCE ALLOCATION An economic and productive methods required to accomplish an activity.
- 53. BASIC ALLOCATION DECISION To make choices Level of funding Left unfunded Prioritize projects
- 55. COMMUNICATION AND CONFLICT Poor communication. Unclear issues. Contradiction of non verbal issues
- 57. “I” LANGUAGE AND NON- VERBAL CUES Take responsibility don’t blame. Control our temper. Aids in problem solving Ends the argument.
- 60. EXPECTATION AND CONFLICT. When our expectations are not met there is a sense of “all is not right in the world”. There is a sense of frustration and/or a feeling of being disrespected or disregarded.
- 61. PREVENTION TECHNIQUES Setting limits Communicating the consequences
- 62. FOCUS ON OTHER’S Showing your ideas are superior can motivate other’s to be defensive Using you language can raise the fire of conflict.
- 63. PREVENTION TECHNIQUES. Anticipating others objective First consider other’s benefit. Appeal other’s self-interest.