SlideShare uma empresa Scribd logo
1 de 42
 
 
 
 
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
komunikačné zručnosti
[object Object],„ komunikácia je ...“ ,[object Object]
SPRÁVA Spracovanie informácie príjem Kódovanie odoslanie  poslanie Odpoveď Vysielač Prijímač Akcia, odpoveď porozumenie Príjem Dekódovanie
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.llrx.com/images/mw1.gif
 
[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Vnímanie Blesková zpráva:  Vzkýum  Cma i br skgé  Uinervti z y Plode vzkmuýu Cbagmkirsé Uvnierizty, nzeážleí na tom,  v jkéam padoří josu psemnía ve svolě ,  jnediá dleiůžtá věc je ,  aby pvrní a plodsení psímnea blya ve sépávnrm paořdí. Ztbyek mžůe být únplě pehzeánřý a i psřeto jej mžetůe čsít úlnpě bez plobémrů.A to porto, že ldiksá msyl nčtee kždaé pesmnío satmsatoně, ale čte svolo jkao cleek . Myseľ interpretuje modely založené na prežitej skúsenosti – alebo na modeloch, ktoré už pozná.
 
[object Object],[object Object]
[object Object]
[object Object]
[object Object]
[object Object]
 
 
“ We see the world not as it is, but as we are” Stephen Covey
[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mais conteúdo relacionado

Destaque

Yes To Stamina
Yes To StaminaYes To Stamina
Yes To StaminaYES Cell
 
20090830淡水
20090830淡水20090830淡水
20090830淡水ivy6691
 
Gauzz para Shopping Centers - Apresentação 01/2013
Gauzz para Shopping Centers - Apresentação 01/2013Gauzz para Shopping Centers - Apresentação 01/2013
Gauzz para Shopping Centers - Apresentação 01/2013Thiago Balthazar
 
Coletanea habitare volume_4_parte_05
Coletanea habitare volume_4_parte_05Coletanea habitare volume_4_parte_05
Coletanea habitare volume_4_parte_05Ely Barros
 
歐洲國家氣質榜
歐洲國家氣質榜歐洲國家氣質榜
歐洲國家氣質榜jmd102
 
XXII sezony spolecznej pracy Magurycza i Nadsania na cmentarzach poludniowo-w...
XXII sezony spolecznej pracy Magurycza i Nadsania na cmentarzach poludniowo-w...XXII sezony spolecznej pracy Magurycza i Nadsania na cmentarzach poludniowo-w...
XXII sezony spolecznej pracy Magurycza i Nadsania na cmentarzach poludniowo-w...Stowarzyszenie Panorama Kultur
 
Arte argentino Quinquela Martín
Arte argentino   Quinquela MartínArte argentino   Quinquela Martín
Arte argentino Quinquela Martínlaura
 
эксплуатация хранилища конфигураций 1С:Предприятие
эксплуатация хранилища конфигураций 1С:Предприятиеэксплуатация хранилища конфигураций 1С:Предприятие
эксплуатация хранилища конфигураций 1С:ПредприятиеVyacheslav Gilyov
 
Los Mandamientos de La Ley
Los Mandamientos de La LeyLos Mandamientos de La Ley
Los Mandamientos de La LeyFelix Rodriguez
 
Las Raices Hebreas del Cristianismo
Las Raices Hebreas del CristianismoLas Raices Hebreas del Cristianismo
Las Raices Hebreas del CristianismoFelix Rodriguez
 
西美尔 货币哲学
西美尔 货币哲学西美尔 货币哲学
西美尔 货币哲学gandli
 
Www.edp.com.br distribuicao edp-escelsa_informacoes_comerciais_documents_tari...
Www.edp.com.br distribuicao edp-escelsa_informacoes_comerciais_documents_tari...Www.edp.com.br distribuicao edp-escelsa_informacoes_comerciais_documents_tari...
Www.edp.com.br distribuicao edp-escelsa_informacoes_comerciais_documents_tari...Robisonpardim
 

Destaque (19)

T2
T2T2
T2
 
Yes To Stamina
Yes To StaminaYes To Stamina
Yes To Stamina
 
20090830淡水
20090830淡水20090830淡水
20090830淡水
 
Gauzz para Shopping Centers - Apresentação 01/2013
Gauzz para Shopping Centers - Apresentação 01/2013Gauzz para Shopping Centers - Apresentação 01/2013
Gauzz para Shopping Centers - Apresentação 01/2013
 
Retta E Ale
Retta E AleRetta E Ale
Retta E Ale
 
Aula8 excel inicio
Aula8 excel inicioAula8 excel inicio
Aula8 excel inicio
 
Comprendiendo a Pablo
Comprendiendo a PabloComprendiendo a Pablo
Comprendiendo a Pablo
 
Coletanea habitare volume_4_parte_05
Coletanea habitare volume_4_parte_05Coletanea habitare volume_4_parte_05
Coletanea habitare volume_4_parte_05
 
歐洲國家氣質榜
歐洲國家氣質榜歐洲國家氣質榜
歐洲國家氣質榜
 
XXII sezony spolecznej pracy Magurycza i Nadsania na cmentarzach poludniowo-w...
XXII sezony spolecznej pracy Magurycza i Nadsania na cmentarzach poludniowo-w...XXII sezony spolecznej pracy Magurycza i Nadsania na cmentarzach poludniowo-w...
XXII sezony spolecznej pracy Magurycza i Nadsania na cmentarzach poludniowo-w...
 
Arte argentino Quinquela Martín
Arte argentino   Quinquela MartínArte argentino   Quinquela Martín
Arte argentino Quinquela Martín
 
эксплуатация хранилища конфигураций 1С:Предприятие
эксплуатация хранилища конфигураций 1С:Предприятиеэксплуатация хранилища конфигураций 1С:Предприятие
эксплуатация хранилища конфигураций 1С:Предприятие
 
Acqua
AcquaAcqua
Acqua
 
Los Mandamientos de La Ley
Los Mandamientos de La LeyLos Mandamientos de La Ley
Los Mandamientos de La Ley
 
OCD Methodiek
OCD MethodiekOCD Methodiek
OCD Methodiek
 
Las Raices Hebreas del Cristianismo
Las Raices Hebreas del CristianismoLas Raices Hebreas del Cristianismo
Las Raices Hebreas del Cristianismo
 
西美尔 货币哲学
西美尔 货币哲学西美尔 货币哲学
西美尔 货币哲学
 
Www.edp.com.br distribuicao edp-escelsa_informacoes_comerciais_documents_tari...
Www.edp.com.br distribuicao edp-escelsa_informacoes_comerciais_documents_tari...Www.edp.com.br distribuicao edp-escelsa_informacoes_comerciais_documents_tari...
Www.edp.com.br distribuicao edp-escelsa_informacoes_comerciais_documents_tari...
 
Peru
PeruPeru
Peru
 

Mais de Martin Prodaj

Motivácia a leadership
Motivácia a leadershipMotivácia a leadership
Motivácia a leadershipMartin Prodaj
 
Coaching vs mentoring
Coaching vs mentoringCoaching vs mentoring
Coaching vs mentoringMartin Prodaj
 
Unudený k smrti power pointom_webinar
Unudený k smrti power pointom_webinarUnudený k smrti power pointom_webinar
Unudený k smrti power pointom_webinarMartin Prodaj
 
Obchodnícke zrucnosti ppt prezentacia pre kurz
Obchodnícke zrucnosti ppt prezentacia pre kurzObchodnícke zrucnosti ppt prezentacia pre kurz
Obchodnícke zrucnosti ppt prezentacia pre kurzMartin Prodaj
 
Work life balance I. webinar
Work life balance I. webinarWork life balance I. webinar
Work life balance I. webinarMartin Prodaj
 
Time management_prezentacia
Time management_prezentaciaTime management_prezentacia
Time management_prezentaciaMartin Prodaj
 
7 kľúčových princípov pre úspešný koučing
7 kľúčových princípov pre úspešný koučing7 kľúčových princípov pre úspešný koučing
7 kľúčových princípov pre úspešný koučingMartin Prodaj
 
Kompetencie executive kouča_Vlado Hambálek
Kompetencie executive kouča_Vlado Hambálek Kompetencie executive kouča_Vlado Hambálek
Kompetencie executive kouča_Vlado Hambálek Martin Prodaj
 
Academia Excellent_Kompetenčé modely
Academia Excellent_Kompetenčé modelyAcademia Excellent_Kompetenčé modely
Academia Excellent_Kompetenčé modelyMartin Prodaj
 
Typologia mbti mullerova
Typologia mbti mullerovaTypologia mbti mullerova
Typologia mbti mullerovaMartin Prodaj
 
Focusing verejná bezplatná prezentácia
Focusing verejná bezplatná prezentáciaFocusing verejná bezplatná prezentácia
Focusing verejná bezplatná prezentáciaMartin Prodaj
 
Focusing verejná bezplatná prezentácia
Focusing verejná bezplatná prezentáciaFocusing verejná bezplatná prezentácia
Focusing verejná bezplatná prezentáciaMartin Prodaj
 
The heart of presentation-presentation for Creativity pool Kosice
The heart of presentation-presentation for Creativity pool KosiceThe heart of presentation-presentation for Creativity pool Kosice
The heart of presentation-presentation for Creativity pool KosiceMartin Prodaj
 
Work Life Balance NDK
Work Life Balance NDKWork Life Balance NDK
Work Life Balance NDKMartin Prodaj
 
Sales skills and coaching
Sales skills and coachingSales skills and coaching
Sales skills and coachingMartin Prodaj
 
Vision of professional growth
Vision of professional  growthVision of professional  growth
Vision of professional growthMartin Prodaj
 
Coaching as a modern tool for development of HR
Coaching as a modern tool for development of HRCoaching as a modern tool for development of HR
Coaching as a modern tool for development of HRMartin Prodaj
 

Mais de Martin Prodaj (20)

Motivácia a leadership
Motivácia a leadershipMotivácia a leadership
Motivácia a leadership
 
Coaching vs mentoring
Coaching vs mentoringCoaching vs mentoring
Coaching vs mentoring
 
Unudený k smrti power pointom_webinar
Unudený k smrti power pointom_webinarUnudený k smrti power pointom_webinar
Unudený k smrti power pointom_webinar
 
Obchodnícke zrucnosti ppt prezentacia pre kurz
Obchodnícke zrucnosti ppt prezentacia pre kurzObchodnícke zrucnosti ppt prezentacia pre kurz
Obchodnícke zrucnosti ppt prezentacia pre kurz
 
Work life balance I. webinar
Work life balance I. webinarWork life balance I. webinar
Work life balance I. webinar
 
Time management_prezentacia
Time management_prezentaciaTime management_prezentacia
Time management_prezentacia
 
Time management
Time managementTime management
Time management
 
Emocna inteligencia
Emocna inteligenciaEmocna inteligencia
Emocna inteligencia
 
7 kľúčových princípov pre úspešný koučing
7 kľúčových princípov pre úspešný koučing7 kľúčových princípov pre úspešný koučing
7 kľúčových princípov pre úspešný koučing
 
Kompetencie executive kouča_Vlado Hambálek
Kompetencie executive kouča_Vlado Hambálek Kompetencie executive kouča_Vlado Hambálek
Kompetencie executive kouča_Vlado Hambálek
 
Academia Excellent_Kompetenčé modely
Academia Excellent_Kompetenčé modelyAcademia Excellent_Kompetenčé modely
Academia Excellent_Kompetenčé modely
 
Typologia mbti mullerova
Typologia mbti mullerovaTypologia mbti mullerova
Typologia mbti mullerova
 
Focusing verejná bezplatná prezentácia
Focusing verejná bezplatná prezentáciaFocusing verejná bezplatná prezentácia
Focusing verejná bezplatná prezentácia
 
Focusing verejná bezplatná prezentácia
Focusing verejná bezplatná prezentáciaFocusing verejná bezplatná prezentácia
Focusing verejná bezplatná prezentácia
 
The heart of presentation-presentation for Creativity pool Kosice
The heart of presentation-presentation for Creativity pool KosiceThe heart of presentation-presentation for Creativity pool Kosice
The heart of presentation-presentation for Creativity pool Kosice
 
Coaching on NDK
Coaching on NDKCoaching on NDK
Coaching on NDK
 
Work Life Balance NDK
Work Life Balance NDKWork Life Balance NDK
Work Life Balance NDK
 
Sales skills and coaching
Sales skills and coachingSales skills and coaching
Sales skills and coaching
 
Vision of professional growth
Vision of professional  growthVision of professional  growth
Vision of professional growth
 
Coaching as a modern tool for development of HR
Coaching as a modern tool for development of HRCoaching as a modern tool for development of HR
Coaching as a modern tool for development of HR
 

Komunikačné Stratégie

  • 1.  
  • 2.  
  • 3.  
  • 4.  
  • 5.
  • 6.
  • 7.  
  • 8.  
  • 10.
  • 11. SPRÁVA Spracovanie informácie príjem Kódovanie odoslanie poslanie Odpoveď Vysielač Prijímač Akcia, odpoveď porozumenie Príjem Dekódovanie
  • 12.  
  • 13.
  • 14.  
  • 15.
  • 16.
  • 17.  
  • 18.  
  • 19.
  • 20.  
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.  
  • 27.
  • 28. Vnímanie Blesková zpráva: Vzkýum Cma i br skgé Uinervti z y Plode vzkmuýu Cbagmkirsé Uvnierizty, nzeážleí na tom, v jkéam padoří josu psemnía ve svolě , jnediá dleiůžtá věc je , aby pvrní a plodsení psímnea blya ve sépávnrm paořdí. Ztbyek mžůe být únplě pehzeánřý a i psřeto jej mžetůe čsít úlnpě bez plobémrů.A to porto, že ldiksá msyl nčtee kždaé pesmnío satmsatoně, ale čte svolo jkao cleek . Myseľ interpretuje modely založené na prežitej skúsenosti – alebo na modeloch, ktoré už pozná.
  • 29.  
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.  
  • 36.  
  • 37. “ We see the world not as it is, but as we are” Stephen Covey
  • 38.
  • 39.  
  • 40.
  • 41.
  • 42.

Notas do Editor

  1. In small groups, formulate definitions of communication, then discuss them. What is communication? According to a definition in information theory, communication is everything where information is conveyed . We are going to tackle direct human communication, which forms a part of social and biological communication. This is meant to signify a direct communicative relationship between two persons, involving all human senses. Even behaviour is communication We must know that it is impossible not to communicate. Behaviour is an integrative expression of the personality, and is communication at the same time, which is vital for us, and takes place on a continuous basis. The medium of communication The figure shows that other communications devices may be inserted in the information conveyed between two pe rso ns, i.e. the medium of communication may be air, electronic or magnetic waves, etc. For instance, communication may be election campaign billboards, a bottle post or a novel as well. The ability to communicate It shows how detailed and varied the way I express myself is to match the situation, the partner and my aims, and how detailed an understanding I can have of the other party’s expressions, how rigid or flexible my view of the other party is, i.e. if it is adjusted by new information.
  2. Module name: The basic notions of communication The key message of the module: communication is not a one-off, homogeneous event, but can be sectioned, which can be combined into a successive process. Duration: 10 minutes Objective : Introduce the process and seperable elements of communication Cross-connection: In order to be as successful as possible in recognizing and distinguishing the behavior patterns of our partner in communication and our own, we should be aware of the basics of communication, and know the channels of communication and their components. In the continuation, we are going to review the necessary knowledge. What is the difference between medium and channel? Medium: - the system of conditions independent from man. There is always a medium (e.g.. air). Channel: - the system of conditions developed by man. It doesn’t always exist, e.g. TV, radio. Coding and decoding The process of formulating a message (e.g. speech) is termed coding, and the development of an impression decoding. These two words have been borrowed from the technical systems, where in many cases the results of coding and decoding fully overlap, i.e. the decoded information will be identical with the pre-coding information. In interpersonal communication, these processes result in rather more differences, i.e. we are not sure to understand the same thing the sender originally intended us to. Understanding We conjure up a full, reasonable and logical image out of the (generally incomplete) information available to us. This means that we use a fraction of events going on in reality to develop a full image, or an impression. This is how it is possible for two persons to develop two contradictory images from a shared experience, which both will certainly consider as logical and accurate, based on their own models. Noises in communication Each link in this chain holds possibilities of mistakes. The Sender has certain feelings for the Receiver. Their intention to communicate a certain feeling is manifest in certain behavior. The Receiver perceives this behavior in their own way, based on their own necessities, feelings, experience, etc. The way of perception will evoke a certain feeling in the Receiver (liking, anger, fear, etc.) This will be used to understand the Sender’s intentions, and to assess the Sender’s personality. Notes: The channel may also function as a filter, i.e. may be a disposition or stereotype. (e.g. if I refuse the transmitter of communication. This is often seen in political life between opposing parties, and they do not notice that they basically convey the same message.) A lesson learnt from this figure is that whatever the number of elements in communication, they should be considered as many sources of error.
  3. Helyszín a footerből...
  4. Zobrazte nadpis. Vyberte jedného účastníka, ktorý bude mať za úlohu prečítať „bleskovú správu“. Je dobré ak účastník vie po česky, lebo správa je z českých novín. Ak máte dobrovolníka, zobrazte mu správu. Po prečítaní krátko rozoberte, presne podľa textu v článku. Na základe skúseností, máme vždy snahu si niektoré veci domyslieť. Niekedy to však nemusí byť to najsprávnejšie riešenie....
  5. Helyszín a footerből...
  6. Ukážte slide. Spýtajte sa účastníkov, kto vidí starú ženu.......neskôr kto vidí mladú ženu. Dajte priestor tomu, kto vidí „starú ženu“ nech ju ukáže ostatným. Následne nech niekto ukáže „mladú ženu“ ostatným. Spýtajte sa, kto vidí obidve ženy....... Vnímanie je to, ako veci okolo seba vidíme. Obraz ako ich vidíme je ovplyvnený našimi skúsenosťami. Zdôraznite účastníkom, že každý môže vidieť svoj obraz, každý z nich môže mať svoju pravdu, svoj obraz o živote. Neznamená to však, že ten názor je zlý/dobrý. Každý má svoj „uhol pohľadu“.
  7. Interaktívna prezentácia. Požiadajte účastníkov, nech jednotlivé tváre, tie ktoré vidia aj ukážu ostatným. Spolu počítajte. Je ich 5....alebo 8....alebo 11? Má vták tvár?.....Má pes tvár? Každý má svoj výsledok, spolu však môžete objaviť tváre(veci), ktoré ste možno sami nevideli. Aj preto napr. v práci je dôležité a múdre podeliť sa o skúsenosti/otázky s kolegami.